What if there is no logic in the speech? I expressed it in my work communication, but the other party didn't get what you wanted to express. I said a lot about myself during the interview, but I didn't introduce it clearly? The work report is long but unclear? Have you ever encountered the above scene?

Only one SCQA model is needed to help you deal with these dilemmas! S: situation → background information of this situation; C: Conflict → the gap between reality and ideal; Q: Problems → Main problems to be dealt with; Answer → Solution to the problem. Explain the situation S→ highlight → ask questions → give the plan a.

Four usages can easily improve logic: 1. Standard method (scqa); 2. Direct interpretation method (ASC); 3. Protruding troubles method (CsA); 4. Emphasize the confidence method (QSCA).

First, the standard method SCQA

Scenario S→ conflict C→ question Q→ scheme a.

Usage scenario: explain product introduction or personal PPT explanation, when expressing opinions.

For example: the situation faced by the S→XX project; C→ conflicts caused by subjective or objective reasons; Q→ the expected effect of solving the problem; A→ Give your plan.

Case: S: Back-end delivery end feedback student refund rate is very high, as high as several percent; C: Front-end sales gave students too many promises when trading; Q: I hope that starting from XX time, front-end sales must not promise high-profile results; A: The front-end and back-end words are consistent, and the sales words are formulated around the delivery process and results, including how much the sales policy promises not to exceed.

Second, the direct interpretation method ASC

Scheme A→ situation S→ conflict C.

Usage scenario: when reporting work, tell the main points of the work.

Example: A→ the result of the scheme you want; S→ the actual situation now; C→ Problems and conflicts encountered.

Case: a: I hope to be promoted to team leader this year; S: this year's personal performance is XX, the group ranks X, assisting X newcomers and leading X projects; C: I still lack leadership and need to attend relevant leadership training. However, there are still several projects at hand, so I have no time to participate in the promotion training for the time being. I'd like to hear your opinion.

Third, highlight the trouble method CSA.

Conflict C→ situation S→ scheme a.

Usage scenario: Cross-departmental work helps to communicate, convince each other and get the desired results.

Example: C→ list the distance between the plan and the actual situation; S→ the severity of the situation that caused this distance; We should deal with this problem with our plan.

Case: C: Half of this month has passed, but the project progress is only at the stage of 25%, which directly slows down the efficiency by half; S: The initial goal was to finish one week ahead of schedule. Not only is it not completed on time now, but it is also impossible to complete this goal ahead of time, which may make this customer not renew his contract next year. A: We hope to plan the project demand and actual output, the reasons for resumption of trading, and work out the schedule that will be implemented to the actual number of days.

Fourthly, highlight the confidence method of QSCA.

Question Q→ situation S→ conflict C→ scheme a.

Usage scenario: team motivation, project release.

Example: Q→ What kind of team do we want to form at present? (throwing questions); S→ Business team has been divided into two directions (process situation) in organizational structure; C→ However, the two business teams are not complementary, but have internal friction (problem conflict); A→ It is not suitable for multiple leaders to continue to manage with the existing team. Unified direction output is the greatest value.

Case: Q: How to achieve the performance target for next month? S: At present, the main output of the team is on the X project, which has produced X results; C: But the RO output rate of the existing projects is too low, and the new projects are 50% more than the existing projects. A: For next month's performance target, I think the treatment plan can be like this.