Summary is a kind of written material that summarizes and summarizes the performance of study and work life in a period of time. Through it, you can correctly understand the advantages and disadvantages of your previous study and work, so prepare a summary. So how do we write a summary? The following is a summary of the first month's work of new customer service employees I collected for you, for reference only, and you are welcome to read it.
The first month's work summary of the new customer service staff 1 has been employed for one month. For me, it is not so much an annual work summary as a monthly work experience. Regarding this summary, I don't want to write it in too many gorgeous languages, which makes people feel too vain and unrealistic. I just want to use the simplest sentence to express my feelings and thoughts in the past month and a half.
When I first came to the company, everything was so unknown. When I see a strange face, I'm really a little nervous. I don't know what temperament everyone is, and it's not easy to get along with, but this feeling soon disappears. Everyone's similar age, warm and cheerful personality and harmonious working atmosphere soon infected me and made me happily devote myself to my work.
In a new environment, it means that the working mode is different from before, and the content of the work is also very different. I think what a good employee should do is to abandon the inherent working mode and devote himself to a new job as soon as possible.
My new job is really "new" to me, and I have done something that I have never touched before. You can't say you don't know anything, but you know a little at most. Because the construction industry is an industry that I have never touched from entering the school gate to stepping out of the school gate, and the operation inside is unheard of. I didn't know many terms until I came here. Thanks to the careful guidance of my colleagues and leaders, I got into my work bit by bit, otherwise I really felt like a headless fly, flying around and bumping around, which would inevitably lead to many detours.
Since there are too many things you don't understand, you should concentrate and work harder than others. As the saying goes, a good memory is not as good as bad writing. I write down the work that needs to be done at each step, so that there will be no mistakes in the same work. I will make overall arrangements for my daily work in advance, so that the work can be carried out in an orderly manner.
Although the work has just begun, I have a lot of things to do. The development of the company requires the joint efforts of all our staff to enrich and improve the company's operating model and management mechanism.
First of all, what I need to do is to establish the company's personnel files, establish the roster of personnel structure, formulate relevant systems, reasonably avoid the risk of employing people, and gradually improve some imperfect rules and regulations of the company.
Secondly, with the deepening of my work, I will give full play to my expertise in human resources and help leaders share some recruitment work, including releasing recruitment information, making an appointment for interviews and other pre-recruitment work, so that leaders will not worry about these small things. I will gradually draw up a quarterly or annual recruitment plan, summarize the talents that are urgently needed and needed by various departments, and use the existing resources to release recruitment information and carry out recruitment work.
Thirdly, using the existing resources, please ask the heads of various departments to cooperate, gradually establish the job descriptions of everyone in each department, clarify their respective division of labor, decompose the work item by item and implement it to everyone, and gradually get rid of the situation that everyone does a job, but no one is proficient, so that the work forms modules and everyone is responsible for their own modules, so that there will be no messy work, lack of processes and no one is responsible.
These are my feelings and understanding in the past month and a half. In the future work, I will work harder to improve my work and show my value more perfectly.
Summary of the first month's work of new customer service employees 2 In the past period of time, although I was only a probationary employee, I did not relax, but worked harder to let the leaders know my attitude towards work. Moreover, this leadership has given me this opportunity to become a full member, which is also an recognition of my performance during this period. Since I am just a small customer service, since I joined this team, I should make my own contribution to this team and live up to the expectations of the leaders. Since the post of customer service exists, there must be reasons for its existence and the responsibility of this industry. Moreover, I have always adhered to the responsibility of this profession and have not broken through my bottom line as a customer service. Of course, it is precisely because of my good working attitude that I have been recognized by my colleagues in a short probation period, and I have also learned a lot from the old employees. The following is a brief summary of the probation work:
First, ideologically
Since I came to the company, I told myself to abide by all the rules and regulations of the company and not to make any mistakes. At work, we should also put the interests of the company first, and we should not do anything that harms the interests of the company because of temporary passion. With this attitude, I did very well in my work, except for some problems when I couldn't grasp the work content at first. In the communication with colleagues, I also adhere to the goal of unity first, and strive to integrate into this big family so as not to be so withdrawn. Colleagues will help them when they are in trouble, because I know that as long as you help others, others will help you next time you need help.
Second, at work.
At the beginning of the probation period, I often make mistakes because I don't know anything. Fortunately, the leaders also see that I am a new employee and have no special requirements for me, so I can't be too tired. And after mastering the work skillfully, I will become better and be able to make my own contribution. I will also want to find a company to repay, and the reimbursement leader will start asking for overtime. After that, I was basically the last in our department. Although this kind of life is a little tired, it makes me feel extremely full. And such a full life can make me feel that my existence is meaningful, and it also makes me feel particularly happy.
Although the probation period is coming to an end, I will not give up my previous decision, but continue to work hard to make myself better. No matter whether the job transfer is successful or not, what I have learned and gained during this probation period has really not been lost. So no matter what the result is, I will continue to keep my mind, and there will be no inflated thoughts.
The first month's work summary of new customer service employees has been training for two months. During this time, the knowledge I have learned has made me more proficient in operation, but I think the biggest change is my mentality. Maybe I didn't know the work to be done at first, and I thought it would be fine to book tickets for passengers. Slowly, I found that our work was not that simple. Booking tickets is only the most elementary work, and subsequent knowledge is the focus. The deeper the research, the more I find that this work is not taken for granted.
In the past two weeks, I found that I need to learn a lot. The seniors downstairs are not only very skilled in answering the phone, but also worthy of emulation in the application of service terms and the announcement of new updates. I only learned a lot of theoretical knowledge in the training room before, but I really applied it very little. However, during my two weeks downstairs, I watched the actual operation process and steps. Brothers and sisters also explained to us in time, and the knowledge points were quickly integrated, and occasionally they were actually operated several times during the period. They have mastered the places they can't, but they find that many knowledge points are not fully mastered, and it is easy for passengers to forget when they ask. What needs to be done next is to memorize all the knowledge points and overcome the nervous psychology.
In the past two months, I have grown from a small white who has just come into contact with new business to being able to do some ticketing operations now. I learned a lot and made many new friends. I feel very happy to study with my friends every day. This job can be said to be my first job after graduation. I still remember the nervousness during the interview and the joy of stepping into the training room for the first time. I remember my partners were all shy when they introduced themselves for the first time. Later, everyone got familiar with it, and I found that everyone was very cheerful. There is also the tangled mood of learning professional knowledge while trying to rehearse the tea party. In the past two months, what I have gained the most is not professional knowledge, but a group of tacit partners and a group of seniors who can help us solve various problems. Although we have been joking that we can do everything, we all know that it is Sister Yun who can do everything. Because Sister Yun answers questions and urges us to study, we can become omnipotent. There is still one month to sign the contract. I hope we can pass the exam together and our friends can work together.
Summary of the first month's work of new customer service employees 4. I am a new employee in the company's customer service department, and now the probation work of the customer service department has ended. Looking back on my three-month internship, I am filled with emotion. This job makes me feel that it is not easy to survive in society. But my overall work is ok. Now I will make a summary of my internship.
I'm still busy during my probation period. I work in the customer service department, not only doing customer service, but also doing odd jobs in the customer service department. Because I am a newcomer and have many unfamiliar affairs with the company, I contacted the customer service first, but I helped the customer service department to handle some miscellaneous work, that is, I became familiar with the little things first. Although I didn't really get in touch with customer service in the first month, I also learned a lot in other jobs. Walking around with the manager, I learned a lot and got to know a lot of people and things, which is very useful for my future work. New employees must learn a lot in the company. I not only help other customer service staff register the information of visiting customers every day, but also make different data tables and information tables for different customers, and collect all the information that can be used in the future and list it in a separate table for others to consult. At the same time, I will help to record the customer information I want to contact in detail, record all the contact information, and assist others to contact customers.
Although the first month's work is complicated, it is relatively simple. The next month, I really joined the customer service and began to answer customers' calls, talk and take notes. I have a fixed customer list, which I will contact in a day or a few days. I will pass on the information the company wants to convey to my customers, and I will try my best to turn them into my own customers, so that I can get more commissions. I do the same job almost every day, but I have great courage. I used to be shy, but now I am very brave. Of course, there is more to learn. Only through practice can we learn from them. My professional ability has been greatly improved and my speaking ability is also very rich. I can chat with different customers, grasp their inner needs and run my business well.
In the last month, I was repeating my previous work, but after one month's work, I succeeded in having my own customers, which is a great progress compared with my work. I'm a completely different person than when I first came here. During the probation period, I have done all my work well, so that the leaders of the company can successfully see my efforts, so I can apply for full employment, stay in the company and continue to work for the company, and make more contributions to the company. In the process of constant growth and change, I hope to have a good result in the future.
The first month's work summary of new customer service employees is five seconds, and the probation period is about to pass. I have been in the customer service department of the company for three months. I didn't know anything when I started doing customer service, and now I have been able to complete the work very well. I have made great progress, which was achieved in these short three months with the support of company leaders. Looking back on the specific work in these three months, I really feel a lot. In these three months, I have the idea of giving up and the determination to do better after success, which are very valuable in my work experience. Perhaps, on the whole, my work schedule in recent months is not particularly prominent among the probationary employees in the same period, but for me, as a new employee in the customer service industry, I have definitely made very proud achievements, and I am quite satisfied myself.
At work, my post is e-commerce customer service. When a guest comes to our company's official website to buy a product, he can tell us some information about the product through the customer service channel when in doubt. I will answer them in time and seriously, solve their confusion, and it is best to facilitate this transaction. Therefore, I am highly vigilant in my work. Once a guest hears about us, I will communicate with the customer in the shortest time and make the most effective answer according to their questions, so as to ensure the high service quality of our company in the process of communicating with the customer. In order to better answer customers' questions and make our own efforts for the company's product transactions. At work, I do things in strict accordance with the company's regulations, be polite to customers, and then put customers first while upholding the interests of the company.
In my study, because I am a new employee who just entered the customer service industry, I am very aware of my ability. Compared with all the customers in the customer service department, I have a considerable gap. Moreover, if I want to be a full-time employee, my working ability must meet the requirements of the company. Therefore, I study in specific work, often consult my colleagues, learn good working methods from them, and summarize them for my own use. After work, I will often learn what the company sends me and get familiar with the questions that these guests often ask, so that when customers come to us to ask questions, I can answer them at the first time instead of letting others answer them. The most important period of time is that I have mastered a good habit, that is, at the beginning, the leader asked me to make a summary and review of my work after work every day, and it was better to write it out. During this period, I gradually formed this habit, so I can find the problems in the day's work in advance and think about the correct countermeasures, so I have fewer and fewer problems in customer service work through this method.
In the next customer service work, I will continue to contribute to the development of the company.
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