Most call centers will train new employees. At present, most of the new employees recruited by the call center are fresh graduates with no work experience. They are young-minded, mainly girls, and naturally focus on psychological problems. If you want to do a good job in training, you must first understand their needs, chat with them more, and clearly grasp their hobbies and concerns, so as to do targeted training. At present, the post-90 s children don't have much opinions, but they know what they reject and dislike; To solve their problems, we must first blend in with them, play games and chat with them, which is the premise of doing a good job in training. Secondly, help them establish correct values and outlook on life, guide them to design their own career plans, introduce the advantages of the call center industry from this perspective, and guide them to develop such a sunrise industry in combination with their requirements for working environment and working atmosphere, and encourage them to be bitter before sweet at work, adapt to work pressure, and learn to release psychological pressure. Guide them to set clear goals for their work, do a good job in front of them and see the road ahead. Being a call center trainer is more of a psychological consultation and a teacher's job.