Therefore, some clothing stores often only pay attention to goods, store environment and marketing plan, while ignoring the management and training of shop assistants, which can not achieve the expected results in the process of sales execution. Therefore, the training of talents in clothing stores has also become an important part of its development.
Clothing store training includes service skills training, commodity knowledge and management training, store operation skills training and comprehensive quality training. There are also many means and methods of training, and the training targets are also very wide, including training for new employees, training for old employees, and training for middle and senior managers, shop salespeople and non-shop salespeople. As the core of human resource information database, the important basis for selecting cadres at all levels and the basis for retraining talents, the establishment and daily management of employee training files have also become very important. Nothing will happen without records, evidence and evidence. Whether employees have received training or not and how effective the training is depends on and can only be reflected by the records of training files.
Establishment and content of training files
The establishment of training files for personnel at all levels in clothing stores is the basic work that must be done in the training work, and its role is:
Firmly establish the concept of training at all levels. By establishing training files, we can record the training and assessment results that employees have participated in since they joined the job, which will become an effective basis for advanced training, training, selection, promotion and salary adjustment, ensure that the follow-up training can be standardized and standardized, meet the needs of various positions, and make the talent development and employee training of clothing stores more scientific and reasonable.
1. Establishment of employee training files
After employees enter the clothing store, the personnel department is responsible for establishing in-store training files for them, registering the basic information of employees and understanding the training experience that employees have participated in. In addition to recording in detail the information of what kind of training employees have participated in, it is also necessary to collect and archive all kinds of information. For example, the current education level of employees, the mastery of clothing professional knowledge and retail service skills. In order to arrange systematic training for employees.
2. The contents of employee training files
A. Employee information: used to register employees' personal basic information.
Including items: number, name, department, rank, education, specialty, pre-job training, name of relevant certificates, etc.
User department: the personnel department is responsible for logging in and archiving.
B. Training records: used to register various training courses, training results and job changes that employees have participated in since they joined the company.
Including items: course name, training time, training attendance, assessment results, internship report, examination papers, training experience, post and rank changes, training leave records and other related information.
User department: Personnel department is responsible for recording, updating and archiving.
C. Training Manual: records the training, training effect, training rewards and punishments that employees have participated in since their employment.
Including items: store training system, promotion process, training courses attended by employees, training results and whether there are rewards and punishments records during training.
Using department: employees fill in and keep their own records. After attending the training, the instructor will sign the training results and submit them to the personnel department for review regularly.
3. The form of employee training files
In order to implement "one person, one file", employee training files are generally recorded in the form of paper files and stored in employee personnel files. You can also create a corresponding electronic file, store it in the computer for easy query, and create a corresponding file index file (electronic file). Classify and screen employees according to their training level, departments, grades and certificates. It is convenient to query and summarize all kinds of training data effectively and provide timely and effective basis for personnel management.
Management of training files
1. The personnel department of the clothing store is responsible for establishing employee training files, one for each person.
2. Training files are incorporated into employee personnel files, and the personnel department is responsible for unified management.
3. The personnel department of clothing store is responsible for completing the registration of employee training related materials, such as examination results, students' classroom performance and other related information.
4. If the personnel are changed in the system of clothing chain stores or branches, the training files will be transferred to the corresponding stores for archiving and maintenance along with the personnel files of employees.
5. All employees' training records must be kept until half a year after the employee completes the resignation formalities.
In today's advocacy of "terminal wins, service first", systematic training for shop assistants is fundamental. Although the arrangement and management of employee training files is a basic and tedious work, it is an indispensable part of personnel management in clothing stores. It is not only an important part of clothing store personnel retraining, but also an important foundation for clothing store cadre echelon construction. The support of all departments and the active participation of employees are indispensable, and it is also inseparable from the continuous updating and maintenance of the personnel department.