Hotel employees are facing the role change from social people to professional people, and they need positive professional mentality and standardized professional behavior to meet the role needs of professional people.

In order to make new receptionists adapt to the working environment as soon as possible, be familiar with the working process, enhance their sense of identity and belonging to the enterprise, develop good professionalism, professional image, communication and coordination skills, team cooperation skills, dare to face challenges, participate in the work role, and improve work efficiency and performance, this 12-day new receptionist training is specially conducted.

appraisal procedure

1. Examination: After the receptionist completes each training course in the course, the trainer will conduct written and oral tests and give the trainees a stage test.

2. Assessment: It embodies the training concept of "taking skills as the final result". The assessment team composed of hotels will conduct on-site assessment of the reception staff at the training point. The assessment can take the form of on-site operation, oral question and answer, simulation operation, examples and so on, focusing on checking the work skills, professionalism and professionalism of the reception staff, and extending the probation period or persuading them to leave according to their personal circumstances.

Training evaluation and feedback

1. Instructors and HR specialists summarize the problems in the training process and change the training courses in time.

2. Trainers should fill in the New Employee Training Feedback Form after each class and report it to the Human Resources Department.

3. After the training, invite the evaluation team members to summarize the training effect.