Over the past XX years, under the leadership of the county party committee and the county government, under the careful guidance of the Municipal Organs Administration Bureau and with the strong cooperation of various window departments, the county government affairs service center has persisted in taking Scientific Outlook on Development as the overall situation, in accordance with the requirements of building a standardized service-oriented government, with the goal of optimizing the government affairs environment, with the principle of "convenience, standardization, efficiency and integrity" and with the aim of improving work efficiency and convenience service, and constantly improved the standardization and standardization of the government affairs service center. The work in XX years is summarized as follows:

I. Administrative examination and approval services and their effectiveness

(1) The service volume and completion rate of administrative examination and approval have been effectively improved. As of1Oct. 30 165438, the county government affairs service center has received public consultation 1535, application1871,and acceptance1/kloc-0. Average monthly settlement 1.063, with an increase of 987 over the same period of last year; Accepted an investment of 58.6 million yuan and agreed to invest 58.6 million yuan.

(two) to achieve the goal of efficiently and quickly handling administrative examination and approval services. The average time limit for the center to handle administrative examination and approval services has been reduced from the statutory 20.77 working days to 13. 12 working days. In XX, the average acceptance time of the administrative examination and approval service accepted by the county administrative service center is 0.33 days, and the average completion time is 3.93 working days, which is 36 times faster. The actual processing speed is increased by 74.67%.

(3) The external publicity and reporting work has achieved remarkable results. Since the beginning of this year, the standardized, efficient, fast, sunny and clean administrative examination and approval service of the government service center has been publicized and reported by Liucheng TV Station, Liuzhou Evening News, Liuzhou Daily Liucheng Column and other media as experiences and models.

(four) widely recognized by all sectors of society and the masses. In June this year-165438+ 10, the evaluation rate of government services in the government service center reached 64.44%, the satisfaction rate was 99.96%, and 58 people were answered without any dissatisfaction or complaints.

Second, the main work measures

(1) Further optimize the service environment and vigorously promote the construction of hardware standardization.

Following the opening of the new government service center in our county last year, the county government management office attached great importance to the hardware construction of the government service center, and earnestly promoted the standardization construction of the government service center in accordance with the requirements of building a standardized service-oriented government. This year, we invested 20,000 yuan, equipped 25 sets of government service evaluation instruments for each window of the government service center, updated the electronic touch screen 1 set, further strengthened supervision, facilitated the masses, improved administrative transparency, and strived to create a high-quality and efficient government environment. At present, our county has basically achieved the standardization of the examination and approval items, examination and approval processes, handling systems, service models and site construction of government service centers. The administrative service center covers an area of more than 400 square meters, with 15 service windows, 3 comprehensive windows, 197 entry items, 1 charging windows, 1 complaint windows, 1 government information public inquiry points and 2 rest areas for working people. The service hall is spacious and bright, with complete facilities, clean environment and complete functions. Equipped with rest chairs, writing stationery, drinking utensils, photocopying equipment, LCD TV sets, hall work window distribution diagram, electronic monitoring equipment, electronic assessors, electronic touch screen inquiry equipment, banks and other convenience service facilities. To provide a quality service environment for the masses.

(two) improve the operation mechanism, strengthen the standardized management of government affairs center.

1, strengthen the system construction and improve the operation mechanism. While adhering to the first inquiry responsibility system, one-time notification and completion system, aiming at the new situation and new problems in the daily management of the center, we have formulated and improved the evaluation methods for the mobile "service demonstration window" of Liucheng county government service center, the management methods for office parts, the performance evaluation methods for window units and window staff, the interim measures for the management of chief representatives, the service standards for window staff and the accountability measures for window service faults. It emphasizes the discipline of completion, accountability, honesty and self-discipline, clarifies the responsibilities of window staff, standardizes the procedures and behaviors of window staff, and improves the evaluation system for window staff.

2. Promote standardized management. First, strengthen inspection management. In the second half of this year, our office clarified the responsible persons and responsibilities of the following stock rooms, and at the same time adjusted the supervision unit to the hall, strengthening the management of the central hall. The inspection team adopts a combination of video inspection and irregular visits to each window every two times, points out the problems found in time, makes records, effectively supervises the window staff, and ensures that the government service center truly establishes a long-term mechanism for standardized management according to law. The second is strict attendance management. The daily attendance of window staff is fingerprinted and posted, and the attendance of window staff in the government service center is counted once a month, and the monthly attendance is the main content of monthly assessment, which is listed separately in the monthly assessment report, so as to promote the window staff to enhance their awareness of obeying rules and discipline and further standardize window management. The third is to adhere to assessment management. From June 5438+065438+ 10, we carefully organized and implemented the monthly window assessment, strictly implemented the monthly assessment and notification of the window staff of the government service center, and summarized and filed the assessment data, which prepared sufficient assessment basis for the year-end assessment and the year-end assessment of the "service demonstration window" and "service pacesetter".

3, the use of "three sets of management system" and government service evaluation tools, strengthen the efficiency supervision.

The county government service center adopts "three sets of management systems" to manage and install the government service evaluation instrument, which effectively strengthens the efficiency supervision and service supervision. First, the attendance management system, the implementation of fingerprint authentication attendance, further strengthen internal management, standardize the behavior of staff to and from work, and establish a good image of government service; The second is to install a video monitoring system connected to the district, city and county levels, and implement the whole process video monitoring of the on-site administrative examination and approval behavior of the window staff, effectively urging the staff to change their work style and improve administrative efficiency; The third is to uniformly use the general system of government services and electronic supervision in the autonomous region. The administrative office can monitor the administrative examination and approval items accepted by each window through the electronic monitoring system, and closely grasp the flow and status of documents. The technicians of the Political Management Office use the overtime warning function of the system to supervise the administrative examination and approval items in real time, which effectively prevents the occurrence of overtime. The fourth is to install the government service evaluation instrument in each working window, so that the masses can evaluate and supervise the services of the staff in each window, and further standardize the service examination and approval behavior.

(three) to further promote the construction of town and village government service network.

In the second half of this year, our county fully implemented the spirit of the document "The Pilot Work Plan for Establishing Township (Street) Government Service Centers and Village (Community) Convenience Service Stations in Liuzhou" (No.2 [XX] of Liu Government Affairs Office), and put the pilot work of establishing township government service centers and village (community) convenience service stations on the important agenda and vigorously promoted it. First, actively carry out research, * * * invested 16 person-times, and went to townships and village committees (communities) for five times to carry out special research on the establishment of township convenience service centers. Through symposiums and field visits, the office buildings and service projects in townships and towns in our county were thoroughly investigated, and the operation mode, service mode and personnel management of township convenience service centers were preliminarily discussed. Second, according to the actual situation of the county, the "Pilot Work Plan for Establishing Township Government Service Centers and Village (Community) Convenience Service Stations in Liucheng County" (Liucheng Zhengban [XX] No.93) was carefully formulated and issued, which clarified the work objectives, organization and leadership, construction standards, schedule and other specific matters of standardization construction of township convenience service centers to ensure that all standardization construction work was carried out in an orderly manner as planned. The third is to set up a leading group for the pilot work of establishing township government service centers and village (community) convenience service stations in Liucheng County. Comrade Xiong Jun, the executive deputy magistrate of the county government, personally served as the leader of the working group, which provided a strong organizational guarantee for the pilot construction work. The fourth is to refine the work and "menu-style" advancement. Adopt a highly operational "menu-style" work promotion mode, list in detail the work to be implemented and completed in the pilot towns and villages in the past month, and require the pilot towns and villages to "assign personnel, schedule and responsibilities" to complete the work on time with good quality and quantity. By June 365438+1October 3 1, two pilot towns and one pilot village committee in our county had successfully completed the pilot construction task. In June this year165438+1October 10, the unveiling ceremony of Mashan township government service center in our county was held, marking the official opening of township government service center in our county.

According to statistics, since the two township government service centers have been in operation for nearly a month, * * * has accepted 2228 administrative examination and approval and service items, with a completion rate of 100%, which has been well received by the masses.

(4) Strengthen education and training to improve the overall quality of employees.

In order to improve the service level of the government, the center starts with education, strengthens internal management, shapes external image, carries out a series of political and ideological education activities and professional skills training in a planned and hierarchical manner, keeps pace with the times and promotes the change of work style. First, organize the management personnel of the political management office to participate in various business trainings organized by various districts and cities to improve the management level of the management personnel; Second, organize window staff to study the Party's basic theory, laws and regulations, policies and business, and building a clean government, so as to improve their political literacy. The third is to strengthen business skills training, improve the professional quality and working ability of window staff, and improve service quality and efficiency. Since the beginning of this year, our bureau has carried out five government service trainings, in which the leaders of Liuzhou Municipal Organs Administration Bureau have been invited to give lectures in our county 1. Organize all window staff to participate in the fourth training of government service informatization in the autonomous region, and the learning coverage rate reaches 100%.

(five) the implementation of open government services, improve the transparency of administrative examination and approval.

First, for the administrative examination and approval services handled centrally in the government service center, each window unit shall, according to the requirements of the center, input the contents of all matters such as the project name, establishment basis, application materials and handling procedures into the electronic touch screen of the center to the public, and provide service guides for the people who come to work at each window, and implement one-time notification to improve the transparency of administrative examination and approval. The second is to give full play to the advantages of Liucheng government portal website, open a column of "government service", and disclose to the public the introduction of county government service center, the examination and approval of services stationed in the center, the consultation telephone number of stationed units, the basic work flow chart of the center, and the comprehensive window shift schedule. Through the portal website, people can learn about the organization and business process of the government service center, and call the publicly announced consultation telephone number to get more detailed information on the examination and approval service. By strengthening the construction of the "government service" column of the portal website, the government affairs publicity work has been further promoted.

(six) the implementation of administrative examination and approval, and promote the standardization of administrative examination and approval.

At the beginning of this year, our county issued the "Notice on Cleaning up Administrative Examination and Approval Items" in the form of Liucheng Zhengban [XX] No.5 document, requiring relevant units in the county to carry out the second round of cleaning up administrative examination and approval items, further shortening the examination and approval time, simplifying the workflow and improving work efficiency. 165438+ 10, according to the requirements of the standardization of administrative examination and approval items in the whole region and the requirements of Liuzhou city to carry out the seventh round of administrative examination and approval and non-administrative examination and approval cleaning, our office "looked back" on the cleaning work of administrative examination and approval items at the beginning of the year, and made some suggestions on some problems existing in the cleaning work at the beginning of the year. All units are requested to carry out rectification, supplement and improvement in accordance with the Notice of the People's Government of Guangxi Zhuang Autonomous Region on Printing and Distributing the Cleaning Results of Administrative Examination and Approval Items (No.36 [XX] of Guangxi Zhuang Autonomous Region), so as to make the catalogue of administrative examination and approval items in our county consistent with all districts and cities, and gradually realize the standardization of examination and approval items.

(seven) to carry out parallel project approval, improve the efficiency of administrative examination and approval.

While standardizing its operation, the center actively explores the parallel examination and approval mode of projects, opens a "green channel" for administrative examination and approval of major investment projects, and initially forms a parallel examination and approval mechanism of "one-time acceptance, collaborative association, joint examination and approval, and completion", paying special attention to the joint meeting for pre-approval of investment construction projects and the coordination meeting for handling relevant procedures during construction. This year, the county government service center and the county investment promotion bureau jointly organized the county development and reform, land, construction, environmental protection, industry and commerce and other relevant departments, and held a parallel approval meeting for four investment promotion projects, including Liuzhou Jiantong Machinery Co., Ltd., and the participants of relevant departments held a joint hearing on the site selection, land area and environmental protection of the four projects. After the joint trial, our bureau actively urged the relevant window departments of the center to strengthen cooperation and implement series connection according to the legal causality between the examination and approval links; The principle of "parallel connection" shall be implemented for the examination and approval links where the causal relationship cannot be determined, and "one window" shall be implemented for parallel examination and approval, so as to maximize the simultaneous examination and approval of all examination and approval links, minimize and compress the pre-approval time and improve the efficiency of administrative examination and approval.

(eight) to carry out activities as a carrier to improve the quality of government services.

On the basis of summing up last year's "Year of Government Service", the center continued to carry out the "Year of Government Service Promotion" this year, organically combining the "Year of Government Service Promotion" with the evaluation activities of "Work Style Change Project" and "Service Demonstration Window", taking the evaluation activities as the carrier, and constantly stimulating the enthusiasm and creativity of window staff. Every window and staff keep learning, catching up and surpassing in work efficiency and service attitude, and the center is thus formed. For example, the national land window pays great attention to detailed services and provides reading glasses and convenience facilities for the window people; The window of the Civil Affairs Bureau has incorporated the service of handling the "Elderly Card" into the center. At present, * * * has handled documents for 386 elderly people; Agricultural machinery window took the lead in bringing the service of granting agricultural machinery purchase subsidies into the service center in Guangxi, which facilitated the masses and was recognized by the leaders of agricultural machinery bureaus in various districts and cities. At present, the agricultural machinery window * * * accepts the agricultural machinery subsidy application 27 10, and issues the subsidy 1 1603200 yuan.

Three. Existing difficulties and problems

This year is the first year of standardized operation of the county government service center. The county government service has made a good start, but there are still some difficulties and shortcomings, mainly as follows: First, the county government service center is limited by the venue, and its service function is difficult to expand; Second, some units and window staff only emphasize the importance of their own business and the particularity of their functions, and pay too much attention to the interests of their own units or departments and procedural requirements, which leads to the imbalance of business work between windows and affects the improvement of the overall administrative efficiency of the center; Third, the operation of township government service centers needs to be further standardized; Fourth, the management system of "one service and two publicity" has not been effectively straightened out. In next year's work, we will take practical measures to carry out rectification, actively explore new project approval and management mechanisms, strive to improve work efficiency and service quality, and create a good government environment for county economic development.