1. All the etiquette personnel wear the uniform customized suits of the newspaper. Clothes should be intact, free from stains, complete with buttons, and without missing or wrong buttons. Make silk scarves, wear leather shoes, put nothing in your pockets, put less things in your trouser pockets, and don't pull cuffs and trouser legs.

2, light makeup, elegant decoration, and consistent with age and identity. You can't make up in public during work hours.

3, pay attention to public health, should not eat food with pungent smell before going to work, to avoid bad breath.

4. Pay attention to the reception and guidance, show a good mental state, and have no fatigue, depression and dissatisfaction.

5, upright posture, head up, chest, abdomen, hands naturally drooping. The walking pace is strong, the stride is appropriate and the rhythm is appropriate.

6. Try to avoid yawning, stretching, sneezing, ear digging, etc. Working. If it's really hard to control, you have to avoid it sideways. When talking with leaders and guests, you should pay attention, look natural and express yourself appropriately. Don't put your hands behind your back, hold hands, hold hands or copy hands, and don't shake left and right and scratch your ears.

1, Admission Reception and Guidance Etiquette:

★ Basic requirements:

1, the receptionist should be decent, articulate, have a certain cultural literacy, and have a certain basic literacy in professional etiquette, body, language, clothing and so on.

2. The dress of the receptionist should be neat, dignified, decent and elegant; Women should avoid wearing accessories that are too exaggerated or interfere with their work, and try to be as quiet as possible when making up.

3. If the visitor is an important guest agreed in advance, the corresponding reception specifications and procedures should be determined according to the status and identity of the visitor. Make a brief record of the problems reflected by visitors.

★ When the receptionist leads the guests to their destination, the correct guiding method and posture:

1, guidance method in corridor. Before the second or third step of the guest, the receptionist should cooperate with the pace and let the guest go in.

2, the guidance method in the stairs. When guiding guests upstairs, guests should be allowed to walk in front and receptionists should walk behind. If you go downstairs, the receptionist should walk in front and the guests should walk behind. When going up and down the stairs, the receptionist should pay attention to the safety of the guests.

3. Guidance method in elevator. When guiding the guests to take the elevator, the receptionist first enters the elevator, closes the elevator door after the guests enter, and when they arrive, the receptionist presses the "on" button to let the guests get out of the elevator first.

When the guests entered the meeting place, the receptionist motioned them to sit down with her hand. After seeing the guests sit down, you can leave with a nod. If the guest is sitting in the wrong seat, please ask the guest to sit instead.

5. Leadership seating arrangement principle: General leaders and VIPs have seat tags with names. Leaders who speak on the stage and those who have the task of awarding prizes should be properly arranged outside the venue under the principle of respecting the leadership seat, so as to avoid the long process of leaders appearing on the stage, and at the same time avoid the leaders shuttling around in front of everyone in the venue wearing the right shuttle, which is both cold and embarrassing!

★ General procedures for admission reception and guidance:

1 login. Set up 1-2 staff signature desk. If the reception level is high, you can send a hostess to undertake it. There are brushes, pens and autograph books in Taipei. When handing a pen to a guest, you should remove the pen cover, point the pen at yourself, and hold the pen in both hands. If it's a writing brush, dip it in ink before handing it. In order to save, the sign-in should be more detailed. If you need to distribute information, you should hand it in politely. The receptionist should report the number of people attending the meeting to the organizer at any time.

② Guide seat. After signing in. The conference receptionist should politely guide the participants into the venue and take their seats. Important leaders should be introduced into the lounge, accompanied by business leaders in person, and then seated on the rostrum a few minutes before the meeting begins.

3 reception. After the students are seated, the receptionist should hand over tea, enthusiastically answer the students' various questions, meet various requirements, and provide the most thoughtful service as much as possible.

2. Venue service etiquette and stage guidance etiquette

★ Venue service etiquette:

Services during the meeting should be stable, generous, flexible and timely.

The first glass of water for participants should be poured and put away first; It is more formal to use porcelain cups; Generally add water from the right;

1, etiquette personnel should pay attention to each participant, pay close attention to the meeting progress when drinking tea, and keep the water less than half of the cup at an appropriate frequency; The action is light, fast and standard. The inner mouth of the cover can't touch the desktop, fingers can't be placed on the mouth of the cover, and the cover can't collide. Generally, the left hand takes off the back cover and the right hand holds the kettle. Pour hot water into the cup accurately, and don't let the tea splash on the table or participants. The cup is placed on the top right of the participant's table. Add water to the short pause of the meeting. In short, blink, be clean and avoid all hands and feet. If the operation is careless and mistakes occur, they should be dealt with quietly as soon as possible. Don't disturb others, and don't run around in a panic to attract the attention of participants to themselves. Otherwise, it will be a huge work mistake.

2. Other service meetings shall be conducted according to the proposed procedures, and shall be compact, and there shall be no ice. This requires all staff to be "ready" and do all the preparatory work. For example, the first item of the meeting: all stand up and play the national anthem. This is the stereo that should play foreign songs immediately. For another example, when the conference announces the method of awarding honorary certificates, the organizer should quickly queue the winners, and the hostess will lead the leaders out of the chair. The hostess will hand in the certificates one by one and the leaders will award them to the winners. In order to make the activities in the venue orderly, relevant personnel should be organized to carry out simulation training when necessary to avoid chaos in the venue.

3. If the participant has a phone or someone wants to tell him something particularly important, the service staff should walk up to him and tell him softly. If you want to inform the leaders on the rostrum, it is best to convey the notice by note to avoid irrelevant people walking around and whispering on the stage frequently and distracting the participants.

4. Prepare the after-meeting service. During the meeting, we should prepare the after-meeting service. For example, if you want to take photos after the meeting, you should arrange the venue, chairs and so on. In advance, photographers should be prepared for photography. In addition, the car after the meeting should also be properly arranged before the end of the meeting.

★ After-meeting service:

After the meeting, the reception staff have a clear division of labor and do a good job in the aftermath.

1, organize activities after the meeting, sometimes arrange some activities. For example, parties, dinners, visits, taking photos, etc. These tasks are very complicated. A leader must be unified in command and coordination, and he must have strong organizational skills to be competent. At the same time, other receptionists should also actively cooperate and do their part to ensure the smooth implementation of the activity plan.

2. Say goodbye to arrange the transportation for the participants according to the situation, so that they can set foot on the return trip happily and in time.

3. Clean up meeting documents ① According to the principle of confidentiality, recycle relevant documents.

★ On-stage instruction etiquette:

1, to guide the relevant personnel to the stage, you should go to the front of the participants to guide, but don't give everyone a back, you should consider where the participants go;

2. You should always smile, and the hands leading the way with your side face should be with your fingers together and your palms up;

3, in the process of guidance, pay attention to keep a distance of about 2 meters with the guided person, such as children or the elderly, need arm traction or help on the stage.

The guide stops about 5 meters before arriving at the destination, and signals the audience to be guided with the guide hand and facial expression.

5. After the guidance, keep smiling and walk off the stage at the same pace to the designated position. After this session, continue to guide the relevant personnel to step down and guide them to sit down.