Legal analysis: 1. Complaints about private education and training institutions may be lodged with the local Civil Affairs Bureau and Education Bureau. 2. Complaints against official education and training institutions can complain to the local human resources and social security bureau or the relevant departments of the Education Bureau. 3. No matter what kind of educational institutions violate the law, they can report it through the platform of "3 15" Voice of Consumers ".

Legal basis: According to Article 7 of the Law of People's Republic of China (PRC) on the Protection of Consumers' Rights and Interests, consumers have the right to protect personal and property safety when purchasing and using commodities and receiving services. Consumers have the right to demand that the goods and services provided by business operators meet the requirements of protecting personal and property safety.