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Personal summary of toll collector's probation period 1
Time flies, time flies, and in a blink of an eye, I have been practicing at the _ _ _ toll station for nearly three months. This time, I benefited a lot, especially the meticulous guidance, education and care of the station leaders and squad leaders, which made my business level constantly improve, from unfamiliar and nervous to skilled and steady. These businesses have provided a solid foundation for my future work. Let me sum up my work experience and feelings over the past few months.
1. Service: As a toll collector, dealing directly with the driver, it can be said that the image of the toll collector represents the image of the whole company, and packaging itself is equal to the packaging company. So in the process of going to work, I always remind myself to keep a good image, dress neatly, have a sincere attitude, be polite in language and be proficient and fluent in business. All these have enabled me to finish all the work smoothly, and I have never quarreled or abused the driver, thus maintaining the good image and brand of the company.
Secondly, in terms of business, there is an old saying that "a threesome must have a teacher" and "learn quickly and don't be ashamed to ask questions". In my daily work, I constantly learn from the work experience and lessons of leaders and old employees, be diligent, ask more questions and practice more, so that my business level can be continuously improved and mastered, thus effectively controlling the error rate, which is also a powerful guarantee for my work to keep the error rate at zero during this period and greatly improve work efficiency. I will always ask myself to persevere and do better.
Thirdly, in daily life, a great man once said, "A great man has two hearts: one is a bleeding heart and the other is a tolerant heart". Tolerance is strength, not weakness. So I always remind myself to keep a tolerant heart and learn to be tolerant. This has made my colleagues and I live in harmony all the time, calling it the home of colleagues. A happy life also provides a pleasant mood for work and a strong guarantee for image.
However, I know that no one is perfect and I must have my own shortcomings. Therefore, in the future work, I will redouble my efforts to study, listen to the arrangement and instructions of the leaders, actively cooperate with the leaders to carry out the work, and constantly improve my professional level and ability and improve my own quality. Be a qualified toll collector who is assured by the leader, satisfied with the driver and dedicated to his post.
Since I joined the company, I have strictly abided by the company's rules and regulations, been strict with myself ideologically, worked hard, worked hard and pragmatically, and successfully completed the tasks arranged by the leaders and departments.
During my tenure, I personally learned a lot of experience in my work. I sum up my work experience from every job I have experienced, learn and adapt to the working environment, and consider a new work innovation in my work. This is a valuable experience in my personal growth. Looking back on my personal work in the past 40 days, especially when I first joined this big family, I am really a little unaccustomed. I am very busy every day, and I have to work overtime at night. Compared with my previous working hours, it's really a world of difference. With the passage of time, with the help of my colleagues and leaders, I have fully integrated into this big family, and my personal work skills have been improved obviously, although there are still some things in my work. In the meantime, I would like to thank my colleagues in this department for their help in my work and life. Especially when I first entered the factory, I was not skilled in some software applications, which led to the failure to complete the work normally. It was the careful teaching of my colleagues that made me master and get familiar with my work as soon as possible. In the process of continuous learning, I have greatly improved myself.
Since I joined the company, my job is mainly to help implement "6S", and then implement "6S". Although I haven't been in the factory for a long time, I have summarized my work in this month as follows:
1。 1 1 month and1February, the company carried out 6S activities in workshops, departments, offices, canteens and dormitories. After the efforts of the first three months, the areas under the responsibility of various departments have achieved good results in the 6S activities, and the awareness of "6S" has gradually taken root in the hearts of the people, and the work sites of various departments have been obviously improved (as can be seen from the photos on the 6S column board).
2。 The 6S Promotion Office has made a detailed work plan for the in-depth promotion of 6S, made different 6S activity checklists for different departments, conducted on-site assessment, and selected advanced 6S teams every week. Every month, it will conduct a comprehensive assessment according to the weekly results of each team and give cash rewards to outstanding teams. In order to carry out the 6S appraisal activities fairly, the 6S Promotion Office set the weights according to the actual situation of each department and group, which ensured the fairness of the appraisal.
3。 During the activity, in view of the unclear concepts such as the way, method, meaning and function of employees' 6S activities, the 6S Promotion Office specially conducts spot checks on the real understanding of 6S meaning by various departments from time to time, and conducts spot checks on the problems in each inspection, which can effectively remind all departments to pay attention to continuity in 6S activities.
4。 The 6S Promotion Office also carried out the selection activities of 6S model areas and highlights, and established a 6S activity leaderboard (6S assessment statistics) to comprehensively evaluate the teams of various departments, and linked the achievements and shortcomings in daily work with 6S, and the overall situation was reflected in the leaderboard (6S assessment statistics). For details of each department team, please refer to the 6S evaluation statistics on the attached page.
5。 And awarded the glorious banner of "the first, second and third place in 6S activities" to the team selected as the 6S model area, and gave certain material rewards.
6。 After this period of "6S" promotion, the company's 6S activities have reached a new level, but we know that 6S promotion has a long way to go. We will encourage the achievements we have made, spur the improvement of the shortcomings we have found, and strive to carry out 6S activities continuously and effectively, laying a solid foundation for establishing a modern management enterprise.
With the full development of "6S" activities, it can be predicted that my work will be more arduous and demanding, and the knowledge I need to master will be higher and wider. To this end, I will work harder, study hard, strive to improve my cultural quality and various work skills, and make my due contribution to the company.
In the new year and new atmosphere, facing new tasks and new pressures, I will also meet new challenges with a new look and a more proactive attitude, play a greater role in my post and make greater progress.
Personal summary of toll collector's probation period II
I. Main work contents of probation period
1, pre-job training, including military training, internship, etiquette training, etc.
2. Prepare before opening, practice etiquette and strengthen the concept of civilized service.
3. on-the-job operation. 1at 0: 00 on October 28th, 65438 and 20__, Huang Qu South Expressway was officially opened to traffic. I also officially went to work and started charging.
Second, the understanding of the post work of toll collectors
1, strict work discipline
2. Militarized management
3. People-oriented service concept
As front-line toll collectors, we are the direct executors of soft competitiveness, facing drivers directly every day, and the quality of service directly affects the traffic volume and tolls. It is our responsibility to do a good job in quality service and enhance the service image.
Third, expectations and requirements for department leaders.
1, reasonably arrange training time and methods. 12 hours of night shift is very hard, which disrupts people's normal work and rest time. If all kinds of meetings and study tasks need to stay at the toll booth the next day, sleep can not be guaranteed, health will be difficult to adhere to, and the learning effect will not be achieved. Reasonably arrange time and methods to improve learning efficiency.
2. Two-way communication, timely exchange views with toll collectors and toll supervisors to understand the difficulties and needs.
Fourth, the advantages shown in the work and the direction to be improved.
Advantages: adhere to the "people-oriented" service concept at work, be civilized in service, treat people with a smile, be careful and meticulous, standardize the operation during the charging process, and try our best to solve problems for drivers and passengers.
Disadvantages: "civilized service, blocked with accounts receivable" is the obligation and responsibility of every toll collector. I can guarantee civilized service, but not missing accounts receivable has always been a difficult bone in our operating charges. Facing the behaviors such as braking on the weighing platform, high-speed passing, S-shaped passing, repeatedly rolling the shaft logo, putting (wood) steel plates on the weighing equipment, artificially blocking the infrared grating vehicle separator, making the system unable to judge the passing of vehicles, modifying vehicles, and consciously reducing the weighing weight, avoiding tolls, and disrupting the normal operation order of toll stations, I think I should further strengthen my sense of responsibility, think more before taking up my post, be serious and responsible, and exchange experiences after taking up my post.
Verb (abbreviation of verb) future work plan
1. To be a learning employee, we should not only learn political theory, but also learn the business knowledge of collecting fees and relevant laws and regulations, learn from charging stars and good people around us, and improve our ability to solve practical problems.
2, service attitude, explain in polite language, resolve with a kind smile, let drivers and passengers understand our work, cooperate with our work, and pay the fee smoothly.
3. In terms of charging business, we should strive to improve work efficiency, always pay attention to cooperation with the squad leader and inspectors, ask for instructions and report problems in time, correct and solve problems in time, try our best to reduce the error rate, be proficient in business, and add luster to the development of Huangqu South Expressway with practical actions.
Personal summary of toll collector during probation period 3
Time flies, Ruixun is like the rising sun. It has been open for more than two months in a blink of an eye. This is an extraordinary two months, and it is a challenging two months. For me, this is a major turning point in my life. From military training to the end of the probation period, although there is no vigorous result, it has experienced extraordinary tests and tempering. I am very grateful to the company leaders for giving me this platform for growth, so that I can keep learning and improving in my work and constantly improve my quality and talents. The study and work during the probation period are summarized as follows:
1.6 165438+ 10/day, we came to the military training venue organized by Ruixun Company from all corners of the country. Every colleague who comes here gets together with different feelings and different ideas. My mood is very uneasy, I don't know what kind of "journey" this is. But after several days of training, I fully understand the meaning of this "journey".
1. Solidarity and mutual assistance
Unity and mutual assistance-four words that are rarely used, but they are of great significance. We have been injured, tired and worked hard in military training, but we are not afraid. We have a large group of brothers and sisters together. Military training gives us a United heart and makes us realize that the power of unity is powerful. As the saying goes, "Unity is strength, and Qi Li is broken." We believe that with the efforts of a large group of Ruixun people, Ruixun Company will certainly develop stronger and more brilliant.
Be grateful
Grateful heart, thank you, accompany me all my life ... A "Grateful Heart" sang our hearts, came to Ruixun and became a searcher of Ruixun. Our hearts are only grateful. This gathering of "military training" fully reflects the great attention of the leading group, and we also expect that this military training will give us new ideas and new impetus, so that we can have a healthy body and the spirit of unity and mutual assistance to put into new posts, and at the same time let all our colleagues.
Second, after the military training, I was assigned to practice at Hefeng Station. Internship, as the name implies, is learning through practice. After a period of study, or when the study is coming to an end, we need to know what we have learned or how to apply it to practice. Therefore, when we understand theoretical knowledge, we should return what we have learned from practice to practice. Put it into practice to test learning. During the internship at Hefeng Station, the leaders of Hefeng Station showed meticulous care for us, helped us in all aspects, and taught us many things that we couldn't learn theoretically. In the post practice, the old-timers gave us everything and told us what they knew without reservation, which made us familiar with the post knowledge quickly. I've learned that to do a good job, I must:
1, excellent charging skills.
We should be familiar with the nature of payment of various models, and be quick and agile in judging models, counting money, knowing money, changing money and giving tickets during the charging process.
2. Strict discipline concept.
The toll collectors are not only faced with the boring mechanical work in the small booth, but also face the temptation of money and the trouble of human feelings sometimes. In the face of the temptation of money, we should take care of ourselves, strictly abide by the management regulations, "Don't accept money casually, don't give tickets or less tickets, don't embezzle the cash and bills left by the owner", "Don't abuse your power, harm public interests, seek personal gain or accept the owner's banquet", and effectively charge according to the rules when facing human affairs.
3. Good service attitude and high working enthusiasm.
Both of them are the most effective ways to solve the contradiction between payment and receipt. When we contact car owners in the process of charging, we must use civilized language, implement smiling service, be patient, careful, enthusiastic and sincere, "greet every car owner and greet each other with a smile", and we must greet every car owner, answer questions and send them away. To be an excellent toll collector, you should not only have excellent charging skills, strict discipline concept, high-quality work attitude and high work enthusiasm, but also have dedication, dedicate yourself to society with your own practical actions, discipline yourself with strict discipline, and treat your work with sincere and patient service.
Thirdly, after the internship, we came to our own Ruixun Expressway. We are eager to learn and apply what we have learned in the internship as soon as possible, and our hearts are full of excitement. After I came to the company, I was assigned to the audit team. As the name implies, "audit" is to check and guide the following stations from all aspects. It is precisely because of this nature of work that I deeply understand the importance and responsibility of work. After two months' work, I found that I have a lot to learn, and I should improve my work as soon as possible.
1. Strengthen your business study. Strengthen the familiarity with all kinds of business knowledge and apply what you have learned. When you get off the sentry box, you must learn well, learn well and learn accurately.
2. Strengthen the supervision and guidance of hanging stations. Strengthen the supervision of front-line toll collectors, never practice favoritism and malpractice, and further strengthen their practical guidance and backstage help.
3. Strengthen audit measures. The audit is divided into two categories: A. Strictly grasp and investigate car theft, fake green pass, fake driving license, U-shaped car, etc. And we must take "really can't be fake, really can't be fake" as the ideological principle; B, review the front-line toll collectors, and strictly regulate the places where civilized language and behavior are not in place.
4. Strengthen the understanding of linked posts. Strengthen the understanding of different job responsibilities, in order to facilitate their own work simple and fast.
After the probation period, I was extremely grateful and often thought that it was good for Rui to find an object when he was looking for an object; It also explains what I've been thinking for the past four months. Although there has been some progress, there are still some shortcomings. In the future work, I will seriously study my business knowledge and company rules and regulations, strive to make my ideological consciousness and work efficiency to a new level, and make my due contribution to the development of Ruixun Expressway.
Personal summary of toll collector during probation period 4
First, charging work
20 _ _(20 _ _) This year, there are many trivial things, and my work is repeating mechanical work every day as everyone thinks. But I didn't simply repeat it mechanically. I am trying to serve every patient and set up a good window image. At the same time, I am also carrying out the ideas in the hospital. Work should not only be superficial, but also go deep into it and see the real connotation, so as to improve and do the work well.
Under the guidance of finance, I carefully studied the relevant regulations, carefully studied the monthly statement, found out the differences, and carefully analyzed the reasons, such as the decline in outpatient visits, the decrease in registered people, and the decrease in the income of hospitalized patients. Only by going deep into the work can we find fun and let the work be completed most effectively.
Second, the medical insurance work
Our hospital officially became a designated medical insurance unit in _ _ _ _ _ _ _ _ _ _ _ _ _ _ from _ _ _ _ _ _ _ _ Thanks to the trust and support of hospital leaders and the help of colleagues, through continuous operation, I gradually understood the medical insurance policy and mastered the medical insurance knowledge. Medical insurance is not only a simple knowledge acquisition, but also a practical application. Now when I face every patient, I will ask first, do you have medical insurance? Can it be reimbursed? This can not only reduce the trouble of patients, but also reduce the trouble of hospitals.
The medical insurance of toll collectors, as well as the daily uploading of medical insurance data. In my usual work, I will upload the received medical insurance data in time when I get off work. Although the process of outpatient hospitalization of medical insurance patients has been fully mastered, the operation is still slow due to the small number of medical insurance patients, and medical insurance-related operation training will be strengthened in the future.
Third, his system replacement work
In order to meet the requirements of medical insurance, the hospital replaced the new HIS system at the end of 20. During this period, according to the work arranged by the hospital, I carefully checked the diagnosis and treatment items and service facilities of our hospital, and successfully completed the work within the specified time. I carefully studied the operation of the new system from R&D personnel and Xiao Ni of HIS system. Under their guidance, I learned and mastered the work of medical insurance data comparison processing, medical insurance outpatient data interface, medical insurance hospitalization data interface, data import and export processing, and mastered the charging operation process, outpatient charging, hospitalization and other modules in the shortest time.
After the operation of the new system, the hospital attached great importance to the mastery of system operators, not only strengthened our training seriously, but also strictly assessed us. In the hospital exam, I won the first place in the exam twice, and one of them was rewarded by the hospital, which made me more determined in my work and my work level improved continuously.
Our hospital began to implement the excellent staff policy and bonus distribution in September, which improved the enthusiasm of the staff in the hospital. I am honored to be rated as an excellent employee twice, which means that the affirmation of my work by leaders and colleagues is the highest honor for me.
Fourth, the direction of future efforts.
20__ is about to turn over, and the footsteps of 20__ are in my ear. This year's work has become a thing of the past. No matter how good my achievements are, I will work hard in the following aspects in the future:
1, further improve service level, reduce errors, ensure service quality and satisfy patients. Patient satisfaction is the best praise for my work.
2. Seriously study medical insurance knowledge, master medical insurance policies, and cooperate with the medical insurance office to make preparations for real-time credit card swiping according to hospital requirements.
3. Strictly abide by the various systems of outpatient charges and hospitalization charges to ensure that the money certificate is consistent; Strengthen communication and cooperation with various departments, make maximum use of the existing resources of the hospital, serve patients and contribute to the development of the hospital.
Finally, I would like to thank the hospital leaders and colleagues for their trust, support and care and help in my work and life. This is the greatest affirmation and encouragement to my work, and I sincerely thank them! In the future work, I urge leaders and colleagues to correct me. Your criticism and correction are the driving force for my progress. Here I wish our hospital to become a banner of the medical and health system.
Personal summary of toll collector during probation period 5
Twenty years have passed. During this year, I worked and studied here, constantly honed my working ability in practice, and greatly improved my professional level.
The job of toll collectors is not only to collect money, but also to ensure accuracy. In any hospital, the toll collection office is a window unit, and the toll collector is the first thing patients have to face. The toll collector not only represents the image of the hospital, but also maintains the image of the hospital at all times. A good toll collector will give patients a spring breeze service in the shortest time, and be satisfied with the charges and the hospital. I will summarize the work of this year as follows:
First, actively participate in political studies and strive to improve their political literacy.
Second, dedication, selfless dedication, unity and mutual assistance, and the successful completion of the tasks assigned by the hospital leaders.
Third, advocate science, study business knowledge hard and improve their comprehensive quality.
1, we must strictly abide by the rules and regulations of hospital charges, and we must not be careless.
2. Skilled computer skills are needed to serve every patient accurately and quickly.
3. Be familiar with the medical terms and related charging items of each department to reduce losses.
Four, serve the people wholeheartedly, improve the quality of fee-based services.
The toll booth is the window of the hospital. The words, deeds and attitudes of toll collectors will directly affect the overall image of the hospital. I always follow the principle of "empathy" when I encounter difficult problems.
In short, I know we still have a long way to go, but I firmly believe that as long as we let our colleagues move and work hard, advocate science and serve the people with the spring breeze of building a well-off society in an all-round way, we will certainly be able to build our hospital better and write down our brilliant achievements on the journey of building a harmonious society!
The toll collector personally summarized five related contents of the probation period:
★ Year-end summary of toll collectors at expressway toll stations
★ The toll collector's self-evaluation certificate is 500 words.
★ Short essay on self-evaluation of high-speed toll collectors during probation period
★ Hospital toll collectors apply for full-time posts to summarize the model essay.
★ Sample summary of employee probation period (9 articles)
★ Overview of personal work of high-speed toll collectors
★ 5 Summary text of employee assessment during probation period.
★ Self-evaluation of toll collectors after probation.
★ Personal annual work summary of toll collector
★ Summary of Personal Work in Expressway Probation Period
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Summary of school-based training for primary school teachers 1
1, seminar:
Participating in school teaching a