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The Cultivation of Secretary's Psychological Quality
abstract:
The information age requires higher quality of secretaries, and good accomplishment largely determines the success of secretaries. Based on the nature and characteristics of various secretarial work, this paper observes and studies secretarial behavior and analyzes the indispensable training elements as an auxiliary role. At the same time, it points out the goal and direction of cultivating the good psychological quality of secretaries, and probes into the important role of improving the psychological quality of secretaries in work and life.
Key words:
Psychological quality training
Psychological quality is an integral part of people's overall quality. A person's psychological quality is gradually formed on the basis of innate quality through the influence of acquired environment and education. Psychological quality includes cognitive ability, emotional quality, will quality and temperament. Focusing on the cultivation of the secretary's psychological quality, this paper introduces the importance of the secretary's psychological quality in daily work from various aspects, and points out the goal and direction of cultivating the secretary's good psychological quality.
1 the role of secretary's psychological quality training in secretary's daily work
1. 1 Good psychological quality makes the secretary feel at home in dealing with interpersonal relationships. Interpersonal communication is an important part of secretarial work. A cultured secretary is good at dealing with people, knows the way of the world, respects others, is polite, gets the recognition and favor of the other party, and gets the cooperation of the other party, which is conducive to the smooth completion of communication matters.
1.2 Good psychological quality can effectively improve work efficiency. A secretary with good psychological quality always takes a serious and cautious attitude towards work, strictly follows the intention of the leader, completes the tasks assigned by the leader in time, and makes suggestions for the leader on appropriate occasions. Effectively ensure the quality of work and improve work efficiency.
1.3 Good psychological quality helps the secretary to locate accurately. The secretary is the staff of the leader, and a cultured secretary can properly grasp his role. The secretary has no power, no authority, and can't advocate without authorization. Don't go too far and deviate from the role orientation, which will bring bad influence to the work.
Two methods of cultivating good psychological quality for secretaries
Modern psychology generally believes that temperament is a typical and stable dynamic feature of psychological activities, regardless of the purpose and content of the activities. For example, the strength of emotions, the size of willpower, the difficulty of attention transfer, the tendency of psychological activities and so on. According to psychological theory, secretaries can be divided into four temperament types: sanguine secretaries, mucinous secretaries, choleric secretaries and depressive secretaries. The characteristics of various temperaments vary from secretary to secretary: bloody secretaries are sharp-minded, good at communication, and have their own ways to maintain organizational image, but they are lively, slightly frivolous, shallow in communication, strong in work ability but not practical, distracting, easy to change their minds, and often feel uneasy about boring office secretarial work; Sticky secretary is practical, taciturn, unwilling to talk and show off his talents. He is suitable for office work and an assistant to the leader, but lacks innovation and vitality. Bold secretary is frank and straightforward, but impulsive, easy to accept other people's views, bold, provocative, impatient and emotional in dealing with problems, not good at dealing with interpersonal relationships, and often quarrels with colleagues and even leaders; The secretary of depression is observant and sensitive, but she is procrastinating, withdrawn and suspicious, and lacks self-confidence. Office secretarial work often causes psychological pressure on herself.
2. 1 secretary's psychological quality training
To do a good job as a secretary, the psychological quality of the secretary is very important. Pay attention to the cultivation of character. While paying attention to temperament cultivation, a secretary should not forget the casting of his own character in all aspects. The cultivation of secretary temperament should pay attention to the following aspects of personality.
(1) Tough will. In a complicated office environment, the modern secretariat has many difficulties and temptations, and it must have strong willpower to be competent for the post of secretary. Furthermore, because the secretary can attend various meetings, draft and keep all kinds of confidential documents, and work beside the leader, he is most familiar with the decision-making and whereabouts of the leader. Some people are bound to "talk about momentum" and "get gossip" from the secretary. Therefore, the secretary must resist the temptation with strong willpower and never reveal what he can't say. In addition, the secretary's work should always be permeated with tough will, and don't give up halfway and do things unsatisfactory.
(2) stabilize the mood. The secretary handles tedious things for the leaders and units all day, and the work is endless. She is so tired that she still can't stop. Moreover, while meeting the requirements of superiors, secretaries should also give consideration to getting along with colleagues and petitions from the masses, which is often impossible. All these are easy to cause the secretary's emotional ups and downs. A secretary can't be emotional.
(3) a tolerant attitude. The secretary is a supplement to the image of the leader, even a member of the leader. Therefore, it is the responsibility to solve problems for the leader with a tolerant attitude. For example, get angry with customers at work, don't lose your temper on the spot and let the leaders down. For another example, compete with colleagues without jealousy, and don't "supervise" them everywhere to scratch their sore feet. In order to coordinate the work, the secretary should be tolerant of subordinates and superiors; Tolerance can be harmonious with people, and forbearance can withstand pressure.
2.2 Secretary quality training faces various psychological obstacles.
Good psychological quality is the basic survival condition of a secretary. The cultivation of the secretary's psychological quality should overcome the secretary's psychological obstacles.
(1) The inferiority of the secretary. Inferiority is a common psychological obstacle for secretaries. Because the secretary is in a subordinate position and dominated by the superior, it is in sharp contrast with the words and deeds of the leader; In addition, the secretary's work is hard, complicated, complicated and meticulous, but it is often criticized; Because of the limited salary, secretaries are often short of money. All these make some secretaries feel inferior, depressed and lack enthusiasm. Because of this, the secretary should really know the professional characteristics of the secretary, not the humble position. The leading role is only the difference of social division of labor, and everyone has equal status. With this understanding, the secretary can fundamentally eradicate the inferiority complex and lay a good foundation for the improvement of temperament and psychological cultivation.
(2) the arrogance of the secretary. This is relative to the secretary's inferiority complex. Some secretaries are proud of "power" and think that they are the embodiment of leadership, so they pretend to be officials, work offside, make decisions without authorization, and even abuse power for personal gain, condescending and bullying the masses. However, this kind of psychology is carried out behind the leadership. Once exposed, all previous efforts will be wasted. Therefore, secretaries should always be self-vigilant, prevent the breeding and spread of this kind of psychology, and completely abandon this unhealthy professional psychology.
(3) the secretary's blind obedience psychology. The secretary is dominated by the leader and her work is in a passive state. Therefore, over time, she developed the habit of doing as the Romans do, blindly echoing and obeying the leadership, making her intentions closer to each other's intentions, and having no opinions. This kind of secretary needs to understand that the secretary is still the staff of the leader and assists in decision-making when necessary. An overly rigid secretary has no constructive opinions. He should abandon this blind obedience mentality, dare to make bold suggestions and work creatively.
2.3 Pay attention to their own cultural heritage
While cultivating psychology, secretaries should also pay attention to their own cultural background. Cultural heritage is a person's profound cultural accomplishment, the sum of knowledge and the storage of cultural nutrition. It lies deep in everyone's inner world. Although it won't be exposed to others at once, others can feel it in your behavior. It determines a person's mind, vision, tolerance and wisdom, and determines his way of thinking and behavior. The secretary represents the image of the organization, and his behavior has an inestimable influence on the leadership and organization. The secretary's observation, thinking, imagination, aesthetic ability and organization and coordination ability are also very important. It is possible for a secretary to follow the leadership's thinking and gain insight into the bright spot of leadership thinking. It can accurately judge right and wrong, prevent going astray, play the role of commander-in-chief and do a good job in internal and external activities.
3. How do secretaries cultivate good psychological quality?
How can a secretary strengthen his self-cultivation to give full play to his unique role?
First of all, the secretary should be good at self-analysis, dare to face up to personality defects and guide his personality to perfection. In view of the subordinate and service characteristics of secretarial work, the secretary's personality must be restrained and master the temperature. The secretary should analyze the defects in his personality and correct or overcome them in time, rather than letting them go.
Secondly, the secretary should set an example for herself and imitate it consciously. In daily life, a secretary should pay attention to people with good cultivation, discard their dross and take their essence. Learn their methods of seeing people and things, interpersonal skills, and the scale of assisting staff officers. Over time, the secretary will strengthen his self-cultivation in a subtle way.
Finally, the secretary should read widely. Reading can broaden your horizons, broaden your mind and enrich your connotation. Ancient literati often like to read Zhuangzi's Happy Journey and Qu Yuan's Li Sao when their official career is unsatisfactory and their mood is low, so as to relieve their bad mood and adjust their psychological balance. The secretary should get some useful enlightenment from it, form a cultural background through extensive reading, and solve various problems encountered in the work. In addition, the reading class enriches the knowledge of the secretary and adapts to the role of the staff.
To sum up, a good secretary's psychological accomplishment can't be achieved overnight, and it needs a secretary to study and accumulate hard in daily life to reach the other side of success. However, in the vast ocean of knowledge, it is always difficult for people to exhaust everything. Generally speaking, a secretary should have a clear goal, strive to strengthen self-cultivation towards the goals of self-esteem, self-improvement, calmness, hard work, silent dedication, elegant speech, graceful demeanor and profound knowledge, and become a modern secretary with charm and practicality.
refer to
Zou Hourong, On the Quality and Cultivation of Secretaries, Friends of Secretaries, 1992.
Jin, foreign etiquette course, 2005.
Gao Yuxiang, Personality Psychology, Beijing Normal University Press, 2002.
Lang Yilun, a secretary should have a good cultural background, 2004.
Development: the quality that a secretary should possess.
(A), the basic quality
1, Physical Fitness: A healthy body should be an important prerequisite for doing any work well. Have a healthy body. People in poor health are not qualified for secretarial work.
2, psychological quality: always maintain a good attitude, mental state should be normal, not affected by emotions. Do your work with a peaceful mind every day. It is impossible for a person with psychological barriers, a person full of hatred for society and a moody person to do a good job as a secretary.
3. Ideological quality: This is a higher requirement. As a senior manager of modern society, working in internationally renowned organizations should have the spirit of loving their posts and being dedicated, seeking truth from facts and pioneering and innovative. In addition, they should also have a broad mind, a broad vision and a high sense of social responsibility.
In modern society, the pace of people's work and life is accelerating, the society is changing with each passing day, and the outside world is colorful. Things that make you feel sad happen almost every day, not to mention the domestic and international situation every day. Just around us, there are often some novel and unexpected things. Today, one of your relatives made a lot of money playing the stock market. A friend of yours will lose a lot of money in real estate tomorrow; Yesterday, your buddy became a big official. An acquaintance of yours was exposed because of a problem the day before yesterday. These will make you feel deeply, but don't be influenced by various situations. You can't be bold just because people are rich. As soon as I saw something was wrong, I immediately thought of it. It is better to be cautious!
(2), professional quality
1, theoretical knowledge: we must realize the importance of theoretical study, and on the one hand, we must master solid basic knowledge, including knowledge that is helpful to business work, such as law, foreign languages, economy and trade. On the other hand, we also pay attention to collecting new information and paying attention to the new development trend in the legal field.
2. Practical experience: We should pay attention to summing up good experience in our work, avoid detours as little as possible, exchange experiences frequently and learn from experienced people.
3. Processing ability: The secretary's work is complicated and trivial, which requires us to have high processing ability. Whether handling cases, meetings or daily affairs, we should pay attention to training our own handling ability, improve handling efficiency and master certain handling methods and skills.
(3) Cultural quality
1, professional knowledge of social science should be the minimum requirement, and it is also necessary to know a little about literature, history and philosophy, which can not only cultivate interest in life, but also be beneficial to work. According to legend, in a certain year of the Qing Dynasty, the emperor sent court officials to the south to recruit officials, and several people were sent successively but failed to complete this position. Why? It is only because the literati in the south think that these officials have low cultural literacy, can't write poems, and can't do well. After the emperor made a fortune,
A man named Wang Erlie went to Jiangnan to deal with this matter again. Those talented people in the south of the Yangtze River tried the culture of kings by writing couplets. The first couplet said: There are thousands of scholars in Qianshan Mountain in the south of the Yangtze River, and Wang Erlie immediately made a couplet to compare it: Saibei has saints every day. Language is amazing and popular. Jiangnan scholars then asked, how big is Mr. Wang's knowledge? Wang casually chanted: the articles in the world belong to Sanjiang Sanjiang, the articles in my hometown belong to my brother, and I changed the articles for my brother. As a result, a couplet and a poem completed the recruitment work.
2. Natural science: There are all kinds of arbitration and mediation cases, which often involve related knowledge of natural science, such as mechanical equipment, construction engineering, medical chemistry, etc. On the one hand, we should pay attention to the usual accumulation; On the other hand, in the process of handling this case, we should also learn this knowledge from middle school.
3. Foreign languages: Among the cases we handle, foreign-related cases account for a large proportion, and often involve foreign parties. In foreign communication, whether written or spoken, we should use foreign languages. We should make ourselves a "two-legged" talent who knows both business and foreign languages.
In addition, it is also beneficial to learn some useful skills, such as computer, driving, playing chess, painting and calligraphy.
As the saying goes, "art bears no burden." If you have certain qualities and master certain skills, you will show your face one day. Similarly, if you still have defects in that respect, there will definitely be a moment of shame.
But one thing must be clear: we must always focus on our own work. On the premise of doing our own work well, we can enrich our other knowledge and skills, and we must never dilute our "theme", let alone "do nothing".
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