Under the epidemic situation, the year-end summary of the property management company 1 20XX passed quickly, and the operating company overcame many difficulties. Under the complicated and changeable market economy conditions, it has withstood the severe test. Over the past year, the managers of Commercial Operation Management Co., Ltd. have boldly explored and practiced, and strived to build a solid development platform, so that property management has gradually become scientific, standardized, standardized and professional.
Looking back on the work of the property management company in the past year, we have paid, gained, sweated and grown. Since the beginning of the year, property management companies have been adhering to the core concept of * * * working together with employees and enterprises, and relying on the active input of all employees, they have carried out various property management work nervously and orderly. Through practical exploration, innovative work ideas, strengthening internal management, strictly grasping high-quality services, improving overall quality, striving to adapt to the development requirements of property management under the new situation, and on the basis of emphasizing "serving by going up one flight of stairs and managing by going up one flight of stairs", through the joint efforts of all staff, all the work tasks in the whole year have been successfully completed. It laid a solid foundation for the subsequent development. The main work and shortcomings of 20XX are summarized as follows:
First, complete the daily work target management
(a) on the premise of doing a good job in the property work of employees, actively cooperate with other departments to conscientiously implement and implement the work requirements and deployment of the development company.
We will continue to implement the performance appraisal system, distinguish the post responsibilities and tasks of all kinds of personnel, and continue to adhere to the purpose of "owner first, service first", so that the requirements of "smiling service and civilized work" are reflected in every employee, which promotes the progress of property service and management. The economic benefits and service quality of property companies are complementary and inseparable. Good service quality can promote the smooth collection of property fees. On the contrary, it is not. Effective quality management is a powerful guarantee to improve service quality.
(2) Housing management is one of the important contents of property management.
In order to do this work well, we have established a sound housing management file, formulated a housing management system, formulated a detailed management plan, and sent people to check it regularly. There is no damage to the decoration of the household house, the appearance is unified, and there is no behavior that damages the structure of the house. The vacancy rate is 95%.
To this end, in terms of decoration management, we have focused on strengthening the following aspects:
1) Formulated the Decoration Work Guidelines for the owner and decoration management, and made clear guidelines for the key parts waterproofing, fire safety, the direction of water and electricity pipelines, and the installation of self-use facilities and equipment of the decoration unit, so that the owner and decoration company can know all the management regulations and requirements in advance and make preparations for the later management work;
2) Strictly examine and approve the decoration application, establish a perfect decoration management file, all decoration applications must submit the information and drawings specified in the decoration manual, and strictly examine the facade and indoor structure in the decoration application, and give examination and approval opinions and suggestions;
3) Establish a sign-in system for decoration inspection, arrange all departments to carry out decoration inspection on decoration units according to regulations, and carry out fire management, illegal decoration and waterproof engineering inspection according to the division of labor, so as to nip the phenomenon of illegal decoration in the bud;
4) Organize regular special inspection and rectification activities for decoration, limit and rectify the phenomena that do not meet the requirements of management regulations, and carry out re-inspection as planned, which has been affirmed by most owners.
5) Since 20XX, according to the needs of work arrangement, the management office has set up a special responsibility system for decoration inspection, which is organized and implemented by the security captain. After relevant training and various preparations, it was successfully implemented and achieved good results.
(3) Management of public facilities and equipment
In order to ensure the normal life of the vast number of merchants in the park, we have formulated a perfect maintenance plan and emergency plan for the management of public facilities and equipment, so that daily inspections are registered and minor repairs are recorded. The maintenance telephone was answered 24 hours a day, and minor repairs 17 times and emergency repairs were completed for 3 times throughout the year, which met the management requirements of facilities and equipment maintenance in place, timely maintenance and normal operation.
(4) Greening management
In order to create a beautiful living environment for the owners, strictly implement the greening management measures, actively cooperate with the supervision, construction and maintenance work of the greening company, timely issue rectification notices and rationalization suggestions for the problems existing in the construction and maintenance process of the greening company, and urge them to rectify. When the greening warning signs are not in place, make simple warning signs and fences, and strengthen the greening protection management, so that the green space is basically free from damage, trampling and public phenomena, and the greening intact rate reaches 98%.
(5) Environmental sanitation management
In terms of environmental sanitation, in view of the gradual improvement of the environment in the park, we organized regular and irregular cleaning, formulated strict cleaning procedures and assessment methods, bagged and fixed-point stacked decoration garbage, centralized transportation management, strengthened the sanitary inspection of the park, and ensured the cleanliness and beauty of the park.
(6) Park safety work
Public security and fire fighting in parks are the top priority of property management. In order to provide a safe and comfortable living environment for the owners, we pay close attention to the public security and fire control management in the park, regularly conduct on-the-job training and assessment for security personnel, formulate strict post execution standards, and adhere to the strict implementation of various working procedures, inspections and post inspection systems. Security personnel are required to check carefully, perform their duties in a civilized manner and serve politely. In the early stage of renovation, the tasks arranged by the company have been basically completed in the case of complicated personnel access and lack of hardware facilities.
1) Continue to implement the construction personnel pass system, and regularly set posts to repel the decoration units, which greatly improved the effectiveness of safety management to a certain extent, and also avoided customer complaints caused by renovation delays, and achieved good results;
2) In order to strengthen the supervision of decoration handling and avoid using elevators to handle decoration materials illegally, the management office has implemented the "decoration handling deposit management system" since 20XX. Since the implementation of the system, the destruction of the sanitary environment and the illegal use of elevators for handling materials in public places overnight have been basically eliminated;
3) Strictly implement the personnel and goods access management system, and the construction personnel shall enter and leave with certificates. Other personnel entering and leaving the park must cooperate with the inquiry and registration, and the articles taken out of the park can only be released after being checked by the "release form". Only by strictly implementing these management systems can the safety of the park be guaranteed;
4) According to the requirements of the fire management system, the security department arranges special personnel to conduct special inspections on fire hydrants and fire extinguishers regularly every month to ensure that the fire fighting equipment is in good condition, and at the same time, the fire extinguishers are inspected in the business shops, and all the business shops have been equipped with fire extinguishers as required;
5) In the early stage, due to various factors, the management of vehicles entering and leaving the parking lot was chaotic. After the property manager presided over the special rectification work and arranged the implementation of related work, all the vehicles in and out had been certified, which greatly improved the safety factor of parking lot management.
Second, the shortcomings and prospects
Although we have made some achievements in the work of 20XX, there are still many places to be improved and strengthened.
First, the overall quality of managers is not high, the sense of service is not strong, and the practical ability needs to be improved;
Second, communication with the owners is not enough, which should be strengthened in the future work.
Third, it is necessary to strengthen the management of equipment and facilities, ensure the safe and normal operation of facilities and equipment, and avoid affecting the normal life of owners and causing their dissatisfaction with management services;
Fourth, there are still some problems in safety management, such as unstable mentality and serious lack of work execution, which need to be improved in practical work.
In view of the above problems, in the 20XX years of work, we will learn from experience and lessons, strive to improve the service skills and management level of employees, and do a better job. Comrade Xiaoping once said that "development is the last word", which always urges property companies to look to the future and innovate. Relying on the strong backing of all staff, Commercial Operation Management Co., Ltd. strives to adapt to the increasingly fierce market competition and strive to determine its brand position in the property management industry. 20XX years have passed, and a brand new 20XX year is just around the corner. Looking back, we are full of pride. Looking ahead, we are full of confidence. In the new year, with more pragmatic style, more enterprising mind, more full enthusiasm and high fighting spirit, under the leadership of the operating company and through the joint efforts of all employees of the property management company, the owners will work hard towards the ultimate goal of making the property stronger and bigger!
Thank you!
Year-end summary of property management company under epidemic situation The property management department of 2 xx industrial park was established in xx. In order to effectively promote the healthy and rapid development of the industrial park, provide good services for industrial enterprises to gather in the park and attract investment, promote sound and rapid economic development, and build the park into a beautiful, clean and civilized modern industrial park, our work in the past year is summarized as follows:
I. Review of work in the past year
Since its establishment, the property management department of xx Industrial Park has taken the service of economic, social and environmental benefits of the park as its purpose, participated in the property management services of the park and promoted the construction of spiritual civilization in the park. Create a good investment environment for independent innovation and scientific development of enterprises entering the park, and do our best to provide owners with a beautiful, clean, comfortable and safe entrepreneurial foundation. X Industrial Park was established in 20xx, and now it has formed a scale, covering an area of enterprises, houses and houses entering the park. With the further development and improvement of the infrastructure and factory buildings in the park, the roads and green belts in the park will be affected and destroyed to some extent. Without effective management and maintenance, there will be piles of garbage, weeds and poor traffic in the park, giving people a chaotic impression. These phenomena will directly affect the image and taste of the park, and at the same time have a serious negative impact on the image and investment and entrepreneurial environment of enterprises and units entering the park. To this end, we will deepen the service concept, identify the entry point of the enterprise, serve the public wholeheartedly, spare no effort to solve problems for the enterprise, pay attention to service details, and create a sense of home for the enterprise. That's what we said, and even more so.
Over the past year, through the joint efforts of all the staff in the department, the following practical things have been done: First, the integrated management of public health and domestic garbage in enterprises entering the park (transportation of garbage professionals); The second is the civilized construction management of the construction unit and the signing of the civilized construction agreement; The third is the daily management and inspection of the main roads, public facilities and functional areas in the park; Fourth, the operation management and sewage collection and discharge management of xx sewage treatment plant; The fifth is; Standardize the management of extensive facilities in the park, and urge enterprises and resettlement houses to update or dismantle non-compliant outdoor publicity facilities; Take over all landscaping maintenance work of the government and parks. Seventh, the base construction has planted X mu of seedlings; Eighth, the deployment of personnel to cooperate with investment promotion has achieved remarkable results; Nine is to do a good job in bidding audit, participate in project interview, manage project audit, audit X projects in X months, with the project cost of X million yuan, the nuclear cost of X million yuan, and the reduction rate of X %；; Ten is to actively cooperate with the daily work of platform construction and safety production in the park.
While reviewing and summarizing the achievements, we also clearly see that there is still a lot of work to be improved, mainly in the following aspects: first, the management level and service ability of managers are not enough, and there is still a big gap in high standards, grades and tastes; Second, some enterprises and construction units failed to fulfill their obligations according to regulations, wasting a lot of energy of managers; Third, there is a lack of professional and technical personnel for greening management, and there is a lack of good technical management and scientific maintenance for the transferred greening. In view of the above problems, the property management department will work with enterprises to find out the reasons subjectively and objectively, do a good job of investigation and study, formulate practical rectification measures, and include them in the key breakthrough work in the second half of the year.
Second, next year's work ideas
In accordance with the requirements of the park management committee, we will earnestly carry out our work, strictly perform our duties, truly manage the property of Tianzihu Park and serve the development of enterprises.
Improve quality education in an all-round way, strengthen management service level, strengthen management education and training for property managers and health cleaners, and improve management level and service ability. Strengthen quality education, improve the professionalism and sense of responsibility of staff, strengthen business skills training, and improve the level of scientific and technological management and maintenance.
Since the beginning of this year, the trade union of a mining property company has closely focused on the central work of the trade union and all units of the group company, earnestly performed all the functions of the trade union, and always relied on building a democratic house, a safe house, a warm house and a civilized house, and achieved good results and made contributions to the company's development. The annual service industry revenue plan is 765.438 billion yuan. In XX-XX this year, it is estimated that the service industry revenue in the first half of the year will be150,000 yuan, and the annual plan will be completed two months ahead of schedule. The annual foreign labor income plan is 450,000 yuan, and the profit is 9,687,900 yuan, which is 2,665,000 yuan higher than the plan of the group company; The income of employees increased steadily, and the per capita income was 3 1232.60 yuan, an increase of 18.69% compared with the same period of last year. Looking back on the work throughout the year, the main features are as follows:
First, around the center, the "home" is built on promoting the development of the company. Since the beginning of this year, the company's trade unions have closely focused on the company's work in safety production, improving efficiency, strengthening management and entrepreneurial development. Extensive mass economic innovation activities such as labor competition, rationalization proposal, minor reform, increasing production and saving have promoted the company's safe production. We have successively launched the "ankang cup" competition; A 12 group prison team with high professional level and strong sense of responsibility has been established. In the first half of the year, the trade union participated in safety inspection 14 times, and found out hidden dangers and problems 3 1 person. Eight monitoring points of "dangerous sources" were established, and the responsible persons were defined. The company has put an end to minor injuries. Actively carry out rationalization proposal activities, extensively collect golden ideas, and mobilize employees to make suggestions for the company's development. Although our venture abroad has not formed a large scale, we have taken a solid step in starting a business, using our warm installation technology of water and electricity to install biogas pipelines for a village, earning 37,800 yuan; Xuzhou Gina Water Purification Plant was built by using idle factories and introducing funds. Using idle school buildings to contact Shandong Heze Health School to open a branch school in a city is expected to generate income of 65,438+10,000 yuan per year.
The second is to highlight key points and build a "home" on safeguarding the legitimate rights and interests of employees. Safeguarding rights is the basic duty of trade unions. The trade union of the company insists on the implementation of the workers' congress and the publicity of enterprise affairs as the main contents of the system of establishing rules and regulations, and implements the rights of workers. At the beginning of the year, we held a workers' congress to discuss major issues related to the company's development, production and management, and the creation of civilization. In terms of the disclosure of corporate affairs, according to the disclosure manual, we will disclose the matters involving the immediate interests of employees, the company's development, major decisions and operating conditions every month, so as to satisfy employees' understanding of the company's development, broaden the channels of democratic management, and especially protect employees' interests from the source. Constantly standardize the disclosure of corporate affairs and make public columns for eight branches. Wages, bonuses, fines, and the use of relief in the current month were all made public on the wall, and the supervision and inspection team of the company's enterprise affairs publicity conducted a dynamic inspection of the public work of each unit to promote the development of public work.
The third is to be pragmatic and build "home" on doing practical things for employees. The purpose of building a home is to let employees feel the warmth and enjoy the happiness of "home". We always adhere to the fundamental point of safeguarding employees' interests and enthusiastically do practical things for employees so that employees can get benefits. Launched the activity of "Aibo donates 10,000 people to Xu Mine", donated more than 20xx, distributed 360,000 yuan in employee assistance, and issued poverty-stricken certificates to six poor employees. Company leaders also paired with six poor households to help poor workers get rid of poverty. Open channels, observe people's feelings and do practical things. Listen to employees' opinions, understand their voices and do practical things for employees through various channels such as holding symposiums and company leaders' reception days. With the active efforts of the trade union and the strong support of the party and government of the company, the renovation of five bungalows was completed, and a fitness square for employees' families was built. Solve the uneven roads in the family area. Completed the transformation of water supply and power supply lines in workers' village, thus solving the problems of workers' difficulty in drinking water, housing and traveling. Choose typical trees and advocate the wind of civilization. Carry out education activities on the concept of honor among employees. Based on the construction of family virtues, social morality and professional ethics, carry out the selection activities of five good and civilized families, civilized windows, civilized workshops and good deeds throughout the company. In order to enrich the lives of employees. A series of activities of "Welcome and Celebrate the Spring Festival" were held for employees to celebrate the "March 8" Women's Day karaoke singing competition, which enriched the lives of employees.