If we really want to talk about quality and morality, we must first jump out of the collectivist way of thinking. Don't talk about an act that damages the image of the country and the reputation of the people of China. Responsibility and reflection must fall on specific points, so that individuals are responsible for themselves and the rules of the society in which they live, rather than the big words such as "national image."

If Time magazine selects the annual face for public opinion, I think many people will not hesitate to vote for "China tourists".

There is a simple reason. Whenever China tourists are uncivilized overseas, they can always rise to the height of "China tourists".

This time, it is no exception. On the evening of February/65438 1 1, two China passengers clashed with the stewardess on the flight from Bangkok to Nanjing, which led to the return of AirAsia flight. The incident was exposed, the public opinion frying pan, booed, and "losing face abroad" became everyone's vocabulary.

At present, troublemakers have been fined more than 50,000 baht, and machine troublemaking has been included in personal bad credit records. The result of this treatment must be a sense of satisfaction for those onlookers who can't stand the trampling of the national image.

That's it. Is it over? Has the self-esteem of "China tourists" been re-defended? Is it really helpful to avoid the next "machine storm" after saliva and bricks fly around?

First, instead of venting pleasure, if you are not looking for the truth.

Soon after the incident, the news spread quickly. Although the facts were not clear at that time, and the source was only a few screenshots exposed by WeChat and netizens, many people were on pins and needles because it covered the two elements of "China tourists" and "foreign invasion". Through the comments quickly followed after the news, we can see an indisputable deep resentment.

Before the "netizen exposure" was confirmed, the overwhelming follow-up posts had already gone ahead. It is easy to think that it is unnecessary to have such a discussion now. Because, later investigations and reports prove that the aircraft disturbance is indeed consistent with the information exposed by netizens. The troublemaker was a passenger from China. The passenger from China poured hot water like a stewardess and even said that he would blow up the plane. Not only that, the troublemaker refused to disembark after arriving in Nanjing, and asked AirAsia staff to issue a certificate showing that "online rumors are not in line with the facts", which led to the flight delay again. In addition to the passports exposed by netizens, the non-troublemakers themselves and "China tourists" are trying to develop according to the preset plot.

13, netizens in Weibo continued to report that the perpetrators refused to get off the plane after arriving in Nanjing on 12 night, resulting in the delay of flight FD9 102 on 12 night.

In the tide of condemnation, the details are almost beyond doubt. For example, is it reasonable for passengers to be refused hot water? For example, if free hot water is not provided, have you informed in advance? Should the demand for hot water consumption invoices be met?

In order to get accurate information, I called the customer service number of AirAsia and logged into official website. According to the inquired information, it has become a common practice that AirAsia's low-cost air tickets do not provide free hot water, and the official website air ticket reservation page also indicates that catering needs to be paid extra.

Although it can't change my judgment of the incident at all, it will even aggravate my bad feelings towards the troublemakers. But are they really not related to the carding machine? I personally gained a new industry common sense. If we want to talk about social reflection, it also means that airlines can fully inform this information, and passengers should improve their understanding of aviation services.

This is no excuse for anyone. Because, if there is such information increment or reflective interaction between individuals and society, it can be said that there is reflective significance. But if you don't ask the truth and details, just shout justice behind the screen, how can these real problems hidden behind the details be really concerned?

Or talk less about quality and more about problems. The pleasure of spitting can satisfy our bursting self-imagination of justice, but nothing will be left after the excited condemnation.

It is better to pay attention to the details and the truth than to sell your own moral bricks cheaply. Only by understanding what happened and how it happened can reflection be targeted.

Second, with its virtual dignity, if the rules are not considered.

The most common comment on the incident of aircraft disturbance is "It's a shame to throw it abroad". The cup of hot water poured on the stewardess also showed the dignity of "China people". Behind the "quality theory" is actually the sensitive and fragile self-esteem attached to the national image, accompanied by the innocent feeling of "others do evil and they are humiliated", denouncing the troublemakers and becoming a natural move to seek compensation.

Few people pay attention to details. On the other hand, few people really care about rules. It's not that people are always confused about right and wrong and lack basic right and wrong judgments. The problem is that the value judgment of right and wrong is often not based on facts, but on the emotional basis of "the image of the country (people) can't be bullied".

Look at the "bad things" that China tourists have done abroad, such as talking loudly, spitting everywhere, making a scene at the airport, littering and doodling everywhere. There are too many cases like this. Far away, there is an example recently. It is said that tourists from China knocked down the fence of Bangkok Grand Palace and quarreled with the staff. This news originated from Siam Media, Thailand, and was transferred from Twitter account, which soon earned a lot of clicks and comments.

According to Thai media reports, the Twitter account named iamgooodview revealed that the fence in front of the mural of Bangkok Grand Palace was knocked down by tourists from China, and afterwards, tourists from China quarreled loudly and refused to admit it.

If nothing else, because "China tourists" has become a dangerous concept, everyone is always on guard against its intrusion on the national image and the image of Chinese people. Quality problems are like scabbed scars, and everyone hates people who open scars.

Sometimes, it even becomes a deep hatred, which has nothing to do with the rules. I hate showstopper only because they didn't maintain the national image and felt sorry for the people, not because they violated the rules. If they don't lose face abroad, it seems that the problems can be alleviated and the criticism can be less severe. Rules are replaced by saliva, such as the rules that passengers should abide by, the service rules of airlines, the rules of dispute coordination, or the rules that government departments intervene in handling, which often become marginal topics unconsciously, and are not cared about or discussed.

This over-sensitivity to self-esteem often makes me doubt. Observing the just crusade on the internet, there will be an illusion. How can such a high-quality group be embarrassed abroad? Where do those tourists who violate the rules abroad come from?

In fact, who knows, those who can't bear to be frustrated by the national image will go beyond the rules and ignore the national image when they encounter disputes in overseas travel? Or, if there were no such thing, would the troublemakers just ask after the news post, "How could these people be humiliated and thrown abroad?"

Third, don't argue about image, don't reflect on behavior.

From the perspective of national image, it is easy to form a "critical understanding" when we look at the uncivilized behavior of "China tourists" abroad. The intervention of the National Tourism Administration, on the grounds of "seriously damaging the overall image of Chinese people", has jointly punished the relevant parties, which can be called "the most severe in history". In terms of maintaining the "national image" and defending the reputation of China people abroad, the timely response of the National Tourism Administration to the demands of public opinion shows that it is easy for the government and the people to reach an agreement.

For this kind of treatment, we can see not only the response to public opinion, but also the promotion of personal behavior and the unbreakable bond between personal behavior and national image.

In fact, it is easy to fall into logical misunderstanding when it rises to the level of national image. In the above-mentioned thinking habit, the national image seems to be firmly defended, but the fact is just the opposite, because the abstract concept of "national image" can never correspond to the specific responsible person. It seems that everyone in the country is acting with the reputation of "national image", but in fact it is a dispensable burden that will be thrown away at any time when necessary. The image of the country is on the lips, but it costs nothing to damage it; Violation of the rules naturally lacks shame.

Therefore, it is not surprising. On the one hand, the national image seems to be something that everyone will try to defend in the reprimand of "throwing a shame abroad"; On the other hand, the uncivilized behavior of "China tourists" abroad is no longer news. The key to the split between network and reality lies in the grand position of "national image", just like "public things". Everyone has property rights, but their property rights are virtual, so it is easy to fall into the tragedy of the commons. Take whatever you want, just for the benefit.

Just imagine, how many of those reprimanded "China tourists" will worry about their national image when they break the rules? Everyone is required to be responsible for the "national image", but the result is "no one is responsible"-everyone hides under the cloak of the national image and takes what they want.

Therefore, if we really want to talk about quality and morality, we must first jump out of the collectivist way of thinking. Don't talk about an act that damages the image of the country and the reputation of the people of China. Responsibility and reflection must fall on specific points, so that individuals are responsible for themselves and the rules of the society in which they live, rather than the big words such as "national image." On this basis, only by talking about the boundary of freedom and the cultivation of China people's sense of rules can we have a basic shame culture.

Selling "justice on the keyboard" or talking big about the national image is always a cheap expression. Rule consciousness and shame culture are first of all a process of self-denial. Without the truth and the questioning of the tension between rules and people, "China tourists" will be doomed to be a vague concept that is tasteless to eat and a pity to abandon.