On the one hand, we should do a good job in supplier relationship management and get suggestions for quality improvement from suppliers; On the other hand, we should keep in touch with customers and often collect their opinions on the improvement of products and services. In an enterprise with a sound total quality procurement mechanism, all this is done by the procurement management link.
After China's entry into WTO, economic globalization and market competition are becoming increasingly fierce, and enterprises will face strong international and domestic competitors. Product quality will become an important factor affecting the competitiveness of enterprises, the key to their survival and development, and an effective weapon for enterprises to occupy the market. Whoever can win customers and produce products that meet customer needs will win in the competition. Not only producers should pay attention to quality, but also buyers must pay attention to quality problems. However, most research on quality management pays more attention to the process of product design, production and marketing, and often ignores the role of procurement in total quality management and improving the competitiveness of enterprises. Some enterprises often ignore the actual utility of procurement management in the actual production process and adopt the traditional procurement model for a long time, which makes procurement management still a very weak link in enterprise operation.
Procurement management can improve the competitiveness of enterprises.
In fact, strengthening procurement management, improving procurement methods and improving the relationship with suppliers are important links in the enterprise value chain, which is of great significance for enterprises to enhance their core competitiveness. For example, increasing the delivery frequency of suppliers can reduce the inventory level of enterprises, and properly packaging suppliers' products can reduce the handling cost. Practice has proved that strengthening procurement management is not only a key link for enterprises to reduce costs, but also an important means to ensure product quality. From the perspective of cost reduction, according to statistics, in the product cost composition of industrial enterprises, the cost of purchased raw materials and parts accounts for 30%-90% of the total cost of enterprises. More than half of the company's sales revenue is spent on procurement. The procurement cost of industrial enterprises in China accounts for about 60% of the sales cost of enterprises. It can be said that purchasing management contributes the most to reducing the total cost. From the perspective of ensuring product quality, a very simple truth is that the quality of raw materials will directly affect the quality of products. Without high-quality raw materials, there will be no high-quality products, and unqualified raw materials will produce unqualified products, which will cause irreparable losses in serious cases.
Purchasing management can improve enterprise agility.
A good procurement management mechanism can shorten the delivery time. From the customer's point of view, shortening delivery time means improving customer service level. The length of delivery time depends on the existing inventory situation, production cycle, time required for outsourcing, delivery frequency, etc. Strengthening supply management, simplifying procurement process and reducing inventory level can greatly shorten delivery time. Moreover, a smooth procurement management mechanism can greatly improve the agility of enterprises. With the development of the times and the improvement of public knowledge, consumers' psychology is becoming more and more mature, and customers' expectations of enterprises are getting higher and higher. Customers not only want shorter and shorter delivery time, but also value agility. In a rapidly changing market, agility may be more important than long-term strategy.
In order to improve the agility of enterprises, it is impossible to rely on a single enterprise. We must use the idea of supply chain management to make each node enterprise focus on one or two core competitiveness, minimize the reform cost, maximize the competitive advantage of other node enterprises and adapt to the changing market quickly. Under the guidance of this idea, the proportion of enterprises outsourcing or outsourcing has increased year by year. According to the idea of supply chain, suppliers have changed from competitors to partners and become a force to enhance the competitiveness of enterprises. Therefore, establishing strategic partnership with suppliers is an important prerequisite to improve enterprise agility.
Procurement management focuses on communication.
Total quality procurement is a new procurement concept, which is oriented by customer demand and centered on improving product quality, and strives to improve the quality of the whole procurement process and drive quality performance to achieve customer satisfaction. The implementation of total quality procurement requires the purchaser not only to pay attention to the quality of the purchased products (services), that is, the use value and attributes of the products (services), but also to pay attention to and implement the quality management of the whole procurement process, such as participating in the formulation and control of product quality standards, so as to make the product quality meet the needs of consumers. Quality management in the procurement process is not only reflected in the acceptance of incoming goods, but more importantly, it extends quality management to the supplier's manufacturing process and starts from the source. Not only the purchasing department should be responsible for the purchasing process and quality, but every employee of the whole company should pay attention to and supervise the purchasing quality and report the problems in time. Therefore, total quality procurement is actually a company-wide logistics process improvement activity to meet the needs of customers.
To implement total quality procurement, we must first do a good job in purchasing organization construction. In the process of total quality procurement, a multi-functional team with multiple departments and specialties is established in the form of project management. Team members include people from design, technology, technical preparation, production, procurement, sales and other departments, and even users and suppliers. The team works as a team to ensure the best purchasing quality.
Secondly, we should establish and create a harmonious internal communication channel and external communication environment. Through the communication with internal departments, especially the design, production and sales departments, we can timely understand the customer's demand for product procurement and take corresponding procurement measures to provide products that meet the market demand. Maintaining continuous contact with suppliers is an important means to maintain the harmony of external channels. On the one hand, we should do a good job in supplier relationship management and reward suppliers for quality; Provide quality training; Supervise and assist suppliers to establish and improve the quality management system, conduct second-party certification when necessary, and maintain an appropriate number of suppliers. On the other hand, get suggestions for quality improvement from suppliers, share information with suppliers, let suppliers participate in the product design process and cooperate with suppliers. At the same time, keep in touch with customers. Frequently collect customers' opinions on the improvement of products and services. The communication of information and emotion between enterprises and customers is not only conducive to establishing a long-term stable and interdependent relationship, but also provides important information for the quality positioning of products and services and the management of internal employees.
Third, we should strengthen the quality control of the procurement process. Enterprises should make procurement plans and implement procurement quality management and control procedures according to production demand, consumers' expectations for product quality and the procurement policies formulated by superior management departments, so as to ensure that activities such as supplier evaluation, procurement of materials and verification of purchased goods are under control and meet the demand of target customers for product procurement in time. The focus of quality control in the procurement process is to ensure the quality of raw materials and the punctuality of procurement and supply.