The qualities of a secretary are as follows
The secretary is the bridge and link between the superior and the subordinate, and the secretarial work has the characteristics of politics, policy, comprehensiveness, assistance and service. As a secretary, you must have certain political theory accomplishment, ideological style accomplishment, reasonable knowledge structure, ability structure and good professional ethics. We should study hard, study our business assiduously, and strive to improve the level and intensity of secretarial work. As a staff assistant around the leader, the secretary should have excellent skills and good moral thoughts, so that the boss can accurately understand the problem, take timely measures, improve the quality of work, and continuously improve and further develop the efficiency of the enterprise.
Secretary's cultural accomplishment, work quality, influence
introduce
The secretary is the staff and assistant of the leading comrades, the link between the leading comrades and the organs and the masses, and the bridge and link between the superior and the subordinate. The nature, task and characteristics of secretarial work determine the importance of secretarial work, which has a great influence on leaders and organs. To do a good job as a secretary, a secretary must have basic political theory literacy, ideological style literacy, reasonable knowledge structure, high ability level and good professional ethics. To be an excellent secretary, you need to have basic political theory literacy, ideological and moral literacy and cultural skills literacy. Cultural literacy is the most basic ability requirement of a secretary and plays a decisive role in the quality of work.
First, the secretary's functional characteristics
The nature, scope, functions and job requirements of secretarial work are different from other jobs. Specifically, secretarial work is political, policy-oriented, comprehensive, auxiliary, service-oriented and passive.
(1) politics
This is the basic requirement for a secretary. However, for office secretaries, they are responsible for conveying the party's line, principles and policies, the spirit of instructions from superiors and the important tasks of their own work decision-making, which determines that secretarial work has to have a strong political color, especially in the party and government departments.
(2) Policy orientation
Secretarial work is the staff and assistant of the leader, and the basic duty of the leader is to formulate or master policies. An important criterion to measure the quality of secretarial work is whether it implements the spirit of the policy. From document drafting, investigation and study, mass letters and visits, to information release and information release, the contents and requirements of the policy are permeated. Therefore, policy is an important feature of secretarial work and the most basic requirement of secretarial work.
(3) comprehensiveness
The work of any unit or department is a multi-level unified crisscross network system engineering. In this system, the office is the hub of communication, connecting the left and right. As far as the scope of its duties is concerned, it is both extensive and complex. It is not only responsible for keeping seals and property, delivering newspapers and letters, answering telephones, cleaning, and receiving foreign guests, but also responsible for official document drafting, official document printing, leadership services, meeting minutes, and office management. It is not only responsible for the collection, sorting, processing and feedback of all aspects of information, but also responsible for the compilation of work briefing, briefing, work memorabilia and other materials, as well as office data statistics, financial management, grassroots research and other work, which can be said to be a combination of writing, management, scheduling and coordination. Therefore, the secretary's work is comprehensive.
ancillary equipment
Secretary's work is to assist the leadership work, and all its work contents can only play an auxiliary role in the leadership work, and it is impossible to be independent. The secretariat office provides consulting information and acts as a staff officer and assistant, so it is auxiliary. Among the attributes of secretarial work, assistance is the fundamental attribute of secretarial work. It is a linear command system led by the comprehensive administrative department and the General Staff.
(5) service.
As far as its nature is concerned, secretarial work is to serve the leadership of the organization, the higher authorities, the same authorities, the lower authorities and the masses. To participate in the investigation and study of major events, convey and implement the party's policies and check the implementation, and do a good job in the investigation and handling of leadership instructions. The preparation of secretarial documents, comprehensive analysis, investigation and research, document processing, letters and visits, meeting organization, file management and confidential information all serve these three aspects. In addition, this kind of service is also manifested in life service.
Second, the secretary's cultural literacy on the quality of work
Among the three basic elements of secretarial staff: first, content-what to do; The second is the time limit-when will it end; Iii. Requirements-Quality of work and matters needing attention. It can be seen from two or three points that secretarial staff should have quality assurance and efficiency assurance. The quality of work is closely related to the secretary's cultural quality, which also directly affects the quality of work.
Doing things well as much as possible requires social science knowledge and talent spirit. What talents are needed for secretarial work? How will these talents affect the quality of work? There are the following points.
(A) the impact of smart ability on the quality of work
The basic function of a secretary is to handle affairs, and the ability to handle affairs is an important ability of a secretary's work. The ability to handle transactions involves the completion of tasks and the ability to improvise. To have a certain ability to handle affairs, we must build on the basis of cultural literacy such as wide knowledge, clear mind, quick thinking, hard work and rich experience. These abilities have a certain impact on the quality of work. ?
The ability to handle affairs is mainly reflected in:
(1) Comprehension ability: refers to listening fast, hearing clearly and remembering firmly. To this end, we should have concentrated attention, sensitive response, profound understanding, solid memory, witty combination and exquisite taste.
(2) Organizational control ability: Good at handling complex agency affairs in an orderly manner.
(3) Oral expression ability: This is a special requirement of secretarial profession. Being able to speak is a science and the basis of success or failure. What is talking? At least: ① articulate, ② express accurately, ③ have certain speaking art. The first two are the most basic, and the third is a further requirement, including appeal, persuasion, manners, politeness and so on. Anthropological linguistics believes that human spoken language consists of two parts: sound elements and functional vocalization. Sound elements include tone, volume, sound speed and sound quality, and functional sound production includes expressions such as crying, laughing, humming and sighing. We should also learn body language and improve our oral expression ability. For example, Cao Wei, Assistant Cultural Counselor of the Cultural and Education Section of the British Embassy in China, said that she has been working as a foreign secretary. Her feeling is that to be a senior secretary, she needs good English, including listening, speaking, reading and writing. For boss communication, we should grasp the key points, understand their requirements, and have a solid memory and expression skills. If you don't master it, the quality of work will be discounted and the progress of the company will be affected. Cao Wei said, "Sometimes, I need to attend meetings with my boss. The two-hour meeting, other participants are tired, you can stay a little longer. If you are not interested in a topic and you are not in charge, then you don't have to listen attentively. But I can't. Anyway, I have to write it down and analyze it when I go back, because you have to file that record and send it to all your colleagues, but some information can't be released casually, which tests your understanding and comprehension ability. If we don't pay attention to these aspects, it will seriously affect the arrangement of enterprises and the quality of work will not pass.
(2) awareness of legal knowledge.
As a secretary in a modern enterprise, one should not only have basic professional ethics, social etiquette, daily office affairs handling skills, master a foreign language, various official document writing and file management skills, but also understand the company law, contract law and other relevant laws and regulations, be familiar with economic management and corporate culture. Obviously, legal knowledge is very important. As the hub of an enterprise, legal knowledge is an essential basic knowledge. They must know the law, understand the law, abide by the law and protect the law in order to become a veritable "employee assistant" of the enterprise. Specifically, legal knowledge includes constitution, civil law and criminal law. The legal functions of the secretary of an enterprise include: being familiar with and understanding the laws and regulations related to the enterprise, and ensuring that the production and business activities of the enterprise are within the scope permitted by law; Familiar with and understand whether the enterprise has made full use of the existing laws and policies, so as to help leaders broaden production fields and business channels and invigorate business activities within the scope permitted by law; Pay close attention to whether the rights and interests of this enterprise are illegally infringed, and protect the enterprise with legal weapons. So as to improve the quality of work and effectively complete various tasks.
Third, some thoughts on improving the secretary's cultural literacy
Secretarial work is very important, and its nature and characteristics determine that secretarial workers must have high self-cultivation and ability. To improve the level and ability of secretarial work, we should pay attention to the following aspects:
(a) to strengthen learning, and constantly improve the ideological and theoretical level and comprehensive analysis ability.
We should conscientiously study the principles and policies of the party and the state and understand major events at home and abroad. Special attention should be paid to learning and mastering the principles and policies closely related to the business of the department and understanding the professional knowledge. At the same time, you have to read a wide range of books and materials, which is an important condition for being a secretary.
(2) Pay attention to collecting information and be familiar with the situation.
It is necessary to understand the central work of leading comrades in each period, actively collect documents and various situations related to the central work, and understand what the departments in charge of the leadership are doing and how they are progressing; Understand the implementation of leadership knowledge, which has been implemented, which has not been implemented, and what are the reasons for not implementing it. , to provide useful reference and advice for leadership decision-making.
(three) to master the work rules and regulations, and constantly improve the ability to do things.
There are many things in daily work, so we must prioritize, arrange orderly, and be busy without chaos. At work, we should always sum up experience, pay attention to cultivating and improving our comprehensive generalization ability and independent problem-solving ability, pay attention to working methods and improve work efficiency. Only in this way can we make continuous progress.
(D) enhance information awareness
Today is an information age, and enhancing information awareness is an important guarantee for secretaries to improve their work efficiency. There is a lot of information in the documents, requests for instructions, reports and other materials that the secretary contacts every day. In the process of collecting, classifying and processing these materials, the secretary should strictly select all kinds of information and provide the most useful information to the leaders.
(5) Enhance intelligence awareness
Intelligent consciousness mainly includes knowledge accumulation, thinking and memory training, and improvisation. Secretaries play a very important role in communication. If you want to use a language flexibly, you must master language skills, and the improvement of language skills needs to accumulate and enrich your own knowledge. The content of secretarial work is complicated, and reasonable management requires good thinking and logical ability to complete all the work in an orderly manner. In order to facilitate the work, the secretary should also have good memory and be good at taking notes. The intelligence of improvisation refers to the intelligence of quick response, quick thinking, calm handling and wit and flexibility in all situations. After receiving the emergency information, the secretary should make a quick response, understand the nature, degree, main data, place of occurrence and the situation of the reporter in turn, and then determine what problems need to be solved, who should be reported, who should be notified, and how to do it, so that every second counts.
Summary: A secretary is a person who specializes in office procedures, assists leaders in handling government affairs and daily affairs, and provides services for leaders' decision-making and its implementation. The main target of its activities is leaders, its basic function is to assist management, and its basic working method is to deal with information and affairs. Because of the importance of this work, it also puts forward higher cultural quality requirements for employees. Especially in the new period of deepening reform, opening wider to the outside world and promoting socialist modernization, we need a team of secretaries with professional cultural quality, law-abiding knowledge and talent. It can be said that the secretary's cultural quality directly affects the quality of work, which is the key to promote the development of enterprises and ensure the normal operation of all work. Therefore, it is of great practical significance to study the influence of secretary's cultural literacy on work quality.
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Articles about examples of secretarial literacy;
★ On the secretary's accomplishment
★ Talking about the secretary's professional quality
★ Case Analysis of Secretary Literacy
On the qualities that a secretary should possess.
★ What qualities should a secretary have?
★ Secretarial case and its analysis
★ The secretary's literary accomplishment
★ Talking about the secretary's professional quality
★ Modern secretarial literacy thesis
★ Introduction to Modern Secretary Literacy