We all know the importance of hotel service etiquette. If a hotel wants to develop in the long run, retain customers and maintain good customer relations, it needs to strengthen management first, especially the management of service personnel, and must pay attention to service etiquette. Let's take a look at the importance of hotel service etiquette.

The importance of hotel service etiquette 1 The Chinese nation has been a country that pays attention to etiquette since ancient times and is known as the "etiquette gang". Etiquette plays a very important role in our social, political and cultural life. Confucius, the first etiquette expert in Chinese history, believes that etiquette is the basis of a person's "self-cultivation, keeping the family in order and governing the country". Etiquette is the foundation of ordinary people's self-cultivation and housekeeping, and it is also the basis for a leader to govern the country and manage a company or enterprise well.

The most important thing in life is to treat people with courtesy. Sometimes the function of politeness is immeasurable. In a sense, etiquette is more important than wisdom and knowledge.

Etiquette is a necessary condition to improve personal quality and unit image; It is the foundation of human existence, the lubricant of interpersonal relationship and the added value of modern competition. "If you don't learn manners, you can't stand it" has become people's common sense. "Strengthening personal quality internally and shaping unit image externally" is an appropriate evaluation of the role of etiquette.

With the development of society, there are more and more hotel industries, facing more and more fierce competition. Whether they can maintain their dominant position in the competition and continue to grow and develop depends on many factors, among which a good brand image plays a very important role. Especially as a service industry, hotels have become an important bargaining chip to enhance service and image competitiveness in modern competition. In a sense, modern market competition is an image competition. There are many factors for an enterprise to establish a good image, among which high-quality employees, high-quality services and etiquette cultivation of each employee will undoubtedly play a very important role.

Hotels are service industries. In terms of service, only by combining reliable quality with excellent service can we achieve the effect of satisfying customers.

Excellent service is related to the behavior of hotel staff and everyone's etiquette. The etiquette accomplishment of employees not only reflects the quality of an employee, but also reflects the overall level and grade of a hotel.

If every hotel employee can be polite, dress appropriately, be polite and talk elegantly, the hotel will win the trust, understanding and support of the society. On the other hand, if people are rude, disheveled, rude, indifferent or arrogant, it will damage the image of the hotel, lose customers, lose the market and be at a disadvantage in the competition. People often measure the level, service quality and management level of a hotel from an employee and a small matter.

In daily life and work, etiquette can regulate interpersonal relationships. In a certain sense, etiquette is the regulator of the harmonious development of interpersonal relationships. People act according to etiquette norms in communication, which helps to strengthen mutual respect, establish friendly and cooperative relations, and alleviate and avoid unnecessary contradictions and conflicts. Generally speaking, when people are respected, recognized and helped, they will have the psychology of attraction and friendship, and vice versa, they will have the psychology of hostility, resistance, disgust and even disgust.

Hotel etiquette plays a strong role in cohesion. The important function of hotel etiquette is to mediate interpersonal relationships. In modern life, the relationship between people is complicated, and conflicts will suddenly occur in peace, and even extreme behaviors will be taken. Hotel etiquette is conducive to maintaining the calm of both parties to the conflict and alleviating the intensified contradictions. If people can consciously abide by etiquette norms and restrain themselves according to etiquette norms, it is easy to communicate interpersonal feelings and establish a relationship of mutual respect, mutual trust and friendly cooperation, which is conducive to the development of various undertakings.

Therefore, hotel etiquette is a comprehensive embodiment of hotel image, culture and staff's accomplishment. Only with proper manners can the hotel industry be promoted to a satisfactory position in image building and cultural expression.

The importance of hotel service etiquette 2 1, hospitality 3:

There are greetings, questions and answers, and farewell.

2, 3 Don't talk:

Disrespectful, impolite and impatient language.

3. Dress code:

Wear work clothes at work according to regulations. Both male and female employees should be dignified and generous, and remember to wear strange clothes.

4. Appropriate language:

Modest language, friendly tone, concise words, and appropriate use of language according to different audiences. Domestic guests use Putonghua, foreign guests use foreign languages, and try to understand dialects.

5. Polite welcome:

Welcome the guests when they arrive, answer their questions and say goodbye when they leave. When welcoming guests or communicating with guests, smile, be sincere and polite, and use honorifics and gestures appropriately.

6. Host and guest:

Try to meet the requirements of guests who need special care, especially those with different religious beliefs and national habits. Actively, enthusiastically and orderly receive guests' reservations. Fill in the check-in and dining procedures accurately and carefully to meet the requirements of the guests. Knock on the door before providing services such as cleaning the room, and get permission from the guests before entering. If there is a "Do Not Disturb" sign at the door of the room, you are not allowed to enter at will.

7. Respect for privacy:

Can't reveal any information about the guests; Don't touch or rummage through the guest's belongings; Without permission, you are not allowed to use the telephone, elevator, toilet and other facilities dedicated to guests.