Politeness is an act of mutual respect and friendship between people in contact and communication, which embodies the fashion of the times and people's moral quality, and reflects people's cultural level and civilization. The external expression of politeness is reflected by appearance, appearance, manners, language and actions. Paying attention to manners and etiquette is not only conducive to maintaining the stability and unity of the whole society, but also conducive to the healthy development of society. Property management industry belongs to service industry and tertiary industry, and serving people is the main form of its production activities. Therefore, it is of great significance to pay attention to politeness and etiquette when communicating with people and providing good service to customers.

The purpose of property management etiquette reception service is "guests first, service first", that is, pay attention to courtesy and etiquette in management and service, so as to satisfy the owners and users, leave a good impression on them, and be polite, smiling and thoughtful.

Property management etiquette reception service must pay attention to the following points:

1. Pay attention to etiquette and principles. Etiquette reception of property management should pay attention to politeness, overcome the concept that service work is inferior, and realize that respecting customers means respecting yourself, so we should adhere to principles and pay attention to politeness in reception.

2. Treat everyone equally and behave appropriately. The object of property management etiquette reception must be treated warmly, and people should not judge by appearances. You must win the trust of owners or users in your work with high-quality reception service, so that they can come on impulse and return with satisfaction.

3. Be strict with yourself and be lenient with others. In the reception service of property management, owners or users may put forward some unreasonable or even rude requirements, which should be patiently explained and treated with tolerance.