In order to reduce the occurrence of medical disputes, medical institutions should do the following:
Medical institutions should strengthen the transparency of outpatient medical treatment. Strengthening communication among medical care, patients and the media is a way and means to improve transparency. It is necessary to make clear to patients the charging standard for diagnosis and treatment, the professional and technical situation of each department, the time, place, time, matters needing attention, schedule, contact telephone number, etc.
Strict management of outpatient rules and regulations. Medical activities are carried out in an orderly manner under the control of various rules and regulations such as disinfection and isolation, operating norms, medical record writing and civilized language. , not only in writing, but also in form, and all medical staff in the outpatient department are required to seriously implement it. Rules and regulations are the guarantee of medical safety.
Improving the quality of outpatient medical care is the key to prevent disputes, and the ultimate goal of medical activities is to treat diseases and protect health. The out-patient department of the hospital has achieved international management standards by implementing quality ISO900 1, occupational safety and health 1800 1 and environment 1400 1, continuously improving the quality of all staff, improving the technical level and reducing the incidence of medical disputes.
Advocating intimate medical service is the best bridge to communicate with patients. Medical staff are both professional and technical personnel and service personnel. They regard patients as our "parents", take the initiative to care for patients, listen patiently to their stories, and seriously answer various questions raised by patients, so as to make patients feel safe, warm and trust, shorten the distance between nurses and patients, prevent confrontation and reduce disputes.
In order to reduce the occurrence of medical disputes, patients certainly have certain responsibilities: in the usual medical process, they should listen to doctors' opinions patiently and seriously; Ask the doctor to fill in the relevant medical records clearly, and at the same time, it is best for the patient to hold a copy of his own medical records and keep all kinds of charging documents (the documents require the hospital to indicate the specific charging items, and if necessary, consult the local price bureau for the charging standards of the hospital); Try to go to a regular hospital for treatment.
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