There are two ways to consult, one is telephone consultation, which can answer many calls every day; The other is that customers come to the pharmacy for consultation in person, and the number of such people is more. Through receiving and solving various problems raised by customers, I deeply realized that as a licensed pharmacist in a retail pharmacy, I should do the following: 1. Scientifically guide licensed pharmacists to master the indications, adverse reactions, contraindications, drug action characteristics and prices of drugs with pharmaceutical knowledge, and help customers choose the most suitable drugs. In retail pharmacies, we often encounter such a situation. A customer said what happened to his health, what symptoms he had, and asked what medicine was appropriate. At this time, licensed pharmacists need multidisciplinary knowledge and practical experience. Only through careful analysis and scientific guidance can they better serve customers. I once met an elderly customer. He said he had diarrhea several times every morning. He saw many doctors and took many medicines, but it didn't work. I asked him about the situation in detail. It is estimated that he may have chronic colitis, and Xianhe Capsule, a traditional Chinese medicine ingredient, was recommended. A few days later, the old customer came to our pharmacy to thank me. He said: "I have taken the medicine recommended by me for many years. When I get well, I will come here to buy any medicine I need in the future." I'm also happy to satisfy customers. 2, should have a wide range of multidisciplinary knowledge in addition to taking the licensed pharmacist qualification examination, but also should have clinical pharmacology, geriatrics, pediatrics, epidemiology, common diseases, frequently-occurring diseases, clinical medication knowledge and health care knowledge. If the knowledge is not extensive enough, some questions raised by customers may not be clearly explained and understood, which will affect the service quality and the reputation of pharmacies. Therefore, in order to provide high-quality pharmaceutical services, it is necessary to have extensive knowledge of many disciplines. 3. Warm and enthusiastic service: Licensed pharmacists in retail pharmacies meet customers of different educational levels and ages from all over the world every day and ask various questions. I will give them an appropriate explanation in a gentle manner. Mastering certain psychology, sociology, communication skills and language knowledge will help licensed pharmacists communicate with customers quickly, build trust in pharmacists and help solve problems. A customer once took medicine and suggested that the medicine he bought last time was the same as the medicine he bought this time. Why have the packaging and instructions changed? Is it fake? I must return it. With my own pharmaceutical knowledge, pharmaceutical information and many years of experience in quality management, I gently and patiently explained to him one by one, indicating that our company has passed the national GSP certification, with regular purchase channels and guaranteed quality. When he heard this, he was quite satisfied. The medicine was not returned and he left happily. 4. Keep pace with the times and keep learning. With the deepening of medical system reform, more and more consumers will flood into the field of drug retail, which puts higher and higher demands on licensed pharmacists in stores. I have a deep feeling that the more knowledge I have, the more I can properly answer the questions raised by customers. Now is the information age with advanced science and technology, knowledge is constantly updated, and various new drugs and products are constantly pouring out. We need to study hard to keep up with the times. Especially in the face of new emergencies, we must establish the concept of keeping pace with the times, strengthen study and work hard to better serve the people. I have a deep understanding of the outbreak of SARS, so I must study hard against time. This is a new infectious disease, and my understanding of it is almost blank. There are no medical works on this subject for reference. What should I do? Except working hours, all spare time is spent on study. By listening to the radio, watching TV, newspapers, websites and other news media to learn, we can gain knowledge and then serve our customers. Peroxyacetic acid disinfectant used to sell well. Some customers don't know much about its preparation and use, especially the elderly with low education. I patiently explained the preparation methods and precautions, and it should be prepared now. If I can't finish it for other relatives and friends, I can't repack it in glass bottles, lest it sometimes explode and hurt people. As long as I work hard and have no insurmountable difficulties, as long as I provide quality pharmaceutical services to my customers and do something useful for the people, I will be satisfied. In short, learning is endless. As the saying goes, it is never too old to learn.