A good store needs good operation. Only when the operation is done well, the business of the store will rise layer by layer. Even self-operated stores in JD.COM need to do well. Operation can promote product iteration, R&D and update. However, many people's understanding of operation may stay in making orders, driving and exploding money, and few people do a good job in the details of operating stores. So how do self-operated stores in JD.COM operate? What are their ideas and skills?

1, data analysis:

Business data statistics, activity page heat map analysis, activity page data analysis.

2. Order management:

Handling of abnormal orders and data of single orders are fed back to warehouse auditors to avoid issuing single orders.

3. Work order management:

For special after-sales problems, if you encounter a return order, reply and deal with it effectively within the effective time, and do a good job in return investigation.

4. Monitoring of important store data:

The most important thing is the change of PV and UV, analyze the reasons in time and adjust them in time.

5, evaluation management supervision:

Check the negative comments every day, explain the reasons for the analysis, make records and reply to consumers in time. At the same time, communicating with consumers by telephone, it is best to let consumers delete negative comments as a result.

6. Event planning:

Pay attention to the information of JD.COM docking operation group every day, especially the notification group, and report the activities suitable for your store in time.

If you want to run JD.COM well, these basic tasks are just the tip of the iceberg. E-commerce operation also includes many levels, such as category transaction, traffic distribution, marketing activities, channel operation, merchant operation, supply chain operation management and so on. Sichuan Hancong e-commerce agent can help you solve almost all business details.