Use theme:
The country of basic etiquette, civilized etiquette, polite language and quality etiquette
When taking a taxi, the driver only said three words: "Where to go"; When receiving a courier, the courier calls him by his first name and cherishes words like gold. This is an "embarrassing thing" that Mr. Yu, a citizen of Chengdu, encountered in his life.
Our parents have been teaching us to say "thank you", "hello" and "please" since childhood. These polite expressions should be a language habit, but do you find that their usage frequency is declining?
"Hello", "please" and "thank you", these polite expressions, how many industries are still insisting? From April 7th, the cover journalist of Huaxi Daily visited.
Is it difficult to say hello and walk slowly?
tell about
When taking a taxi, "Hello Master" rarely responds.
Mr. Yu's experience of taking a taxi, Ms. Lin, who lives outside the Chengdu-Chongqing interchange, also has experience. She works in an office building in Niushikou. Every time she works overtime, she will choose to take a taxi. In her view, the quality of taxi drivers in Chengdu is generally high, but some drivers lack basic etiquette with passengers.
"In fact, I also know that it is not easy for taxi drivers to eat on time." Ms. Lin said, but she remembers that a few years ago, taxi drivers in Chengdu had a set of standard terms, and they often mentioned words such as "Hello", "Excuse me, where are you going" and "Walk slowly". "It can be said that many of the basic etiquette I have developed are influenced by my brother in Chengdu." Therefore, she has always developed the habit of saying "Hello, Master" to the master when she got on the bus, but Ms. Lin gradually found that this respectful exchange is rarely heard now.
The response to "hello" becomes the word "hmm", and most experts don't even bother to say "hmm". Ms. Lin remembers that once she took a taxi, got on the bus and said "Hello Master", and got off the bus and said "Thank you", but she didn't get a response. She felt that she didn't get the respect she deserved. "Although it is a trivial matter, I feel a little uncomfortable." Ms. Lin said that in fact, simple greetings are not troublesome at all.
survey
I took a taxi 15 times, and only three masters took the initiative to say hello.
Recently, the reporter conducted an investigation for several days. 10 In the afternoon, at Ying Hui Road 1, an empty taxi pulled over. After the reporter got into the co-pilot, the taxi master tilted his head slightly to the right. "Where to?" After knowing the address I was going to, I kept silent. After arriving at the destination, the reporter said thank you, and the taxi master responded with a "hmm".
On June 5438+02, when I took a taxi, the reporter had a completely different experience. After getting on the bus, the master asked, "Handsome boy, where can I go?" After getting off the bus, when the reporter thanked him, the master smiled and waved gently. "Go slowly!" "
Reporter * * * took the 15 taxi, and the 12 taxi driver didn't take the initiative to say hello. Among them, the reporter took the initiative to say hello after seeing that the other party didn't mean to say hello, but half of them didn't get a response. They ignored the greeting and asked directly, "Where are you going?" When getting off the bus, most of the masters expressed their gratitude and only responded with a "hmm". Four people answered "You're welcome" or "You're welcome".
A taxi driver surnamed Yang told reporters that the company actually had this requirement when training them before. "But it is not strictly enforced." He also said that this is mutual. "Passengers rarely take the initiative to say hello."
Are the titles of "sir" and "madam" disappearing?
intolerable
When I received the courier, I was called by my first name, and my mood was poured with cold water.
A similar situation also appeared in the express delivery industry.
I bought a favorite product online, waited anxiously for several days, and finally got a call from the courier. For "hands-chopping people", getting the express delivery feels like winning a prize. However, this "good news" call sometimes throws cold water on the excited mood. Ms. Chen, a citizen, had such an experience.
On April 14, on a busy Friday morning, Ms. Chen, who was discussing the planning scheme with her colleagues, received a strange phone call. "Chen xx wow?" The other party called her by her name loudly. Ms. Chen was worried when she thought that the plan was rejected by a difficult customer. It was not until the phone came that "the courier was taken down in the lobby" that she was relieved. I was going to ask the other party to wait for a moment. Before I could say anything, there was a sound of "beep, beep, beep" on the phone.
This express is a birthday present prepared by Ms. Chen for her daughter. "I was looking forward to it, but the attitude of the courier at that time really made me feel bad." In the process of picking up the courier, Ms. Chen signed up according to the procedure, took the parcel handed over by the courier and left.
"If he (the courier) says hello more, I will say thank you back. Will it be much warmer for each other?" She told reporters.
cause analysis
Every time you talk for 20 seconds, words are precious for improving efficiency.
With online shopping becoming more and more convenient, there are more and more "hands-chopping people", and packages at several express delivery points in Chengdu are piling up.
On the morning of April 7th 1 1, in an office building in Jinjiang District, Xiao Li, a courier of a courier company, squatted in a pile of parcels, pointing to the phone number on the courier list with one hand and dialing on the mobile phone with the other hand, repeatedly repeating in Mandarin, "XX Express, your parcel has arrived, and the first floor will take off."
After entering the express delivery industry for more than half a year, Xiao Li has become accustomed to such an opening remark, "There are indeed too many parcels and the speed of speech is not fast." Under normal circumstances, Xiao Li sends hundreds of couriers every day. In order to improve efficiency, he tried to control each call within 20 seconds. Xiao Li doesn't often use words like "please" and "trouble" because he cherishes words like gold, but he is used to using "you".
At the other three express delivery points nearby, it is also a scene of "racing against time". Because the environment is too noisy, a courier always speaks at the top of his voice; It seems that the other party didn't catch the name of the courier company. A courier was impatient and hung up after repeating it three times in a row ... The reporter noticed that the words "Mr. ××××", "Ms. ××××", "Excuse me" and "Hello" appeared less frequently on the phone.
interaction
Do you often hear polite expressions in the window industry?
Going to the window to handle business and saying hello with a smile will make the original procedural work warm; After dinner, the waiter's "walk slowly" will instantly bring two strangers closer ... With the acceleration of the pace of life, have these polite expressions such as "hello", "please", "thank you" and "never mind" kept pace with the development? Especially in the industry as the window of the city, do you often hear these words?