Hotel smile service 1 More than 90% employees in our company are young employees.
I want to ask you a question: "Are you ready for the development of the company?"
Maybe you will say, "I'm just an ordinary employee, working in an ordinary position." What can we do is a matter of leadership! " "
Here I want to say loudly: "You are wrong! In the process of the company's operation and development, although we are just ordinary members in ordinary posts, our practical actions of loving our posts and being dedicated are the cornerstone of the company's development and progress! The hotel work of the company is also a bridge of market economy, which is related to the health and happiness of millions of food consumers and connects people's hearts! "
People living in the world always have a life goal and a development direction. To tell the truth, it is the support of making a living. Since hotel management is a lifelong career, we should devote our ideals, beliefs, youth and talents to this solemn choice without reservation, just like fish loves the sea and Miao loves spring rain! How can we show this love and express this feeling? We will choose "dedication" without hesitation There is a slogan that says well, "If you don't like work, you will be laid off, or if you don't work hard, you will be unemployed!"
How to be dedicated?
Love and dedication is to do your job well, start from the small things around you, complete the work day by day, study hard the business knowledge and service skills, do every functional post well, do every inspection well and fill in every record. In short, in dealing with people, we should start from me, do small things well, and do today's work enthusiastically and sincerely; There is no excuse, we should work hard and do our job well. When we accept the work assigned by the leaders, we should do our best to complete the work assigned by the leaders wholeheartedly, conscientiously and conscientiously. This is love and dedication!
Details determine success or failure, strive for Excellence and strive for first-class. Some philosophers have said that "subtle differences lead to absurdity", and truth and absurdity are often only one step away. I believe everyone has this experience. A wrong business decision will lose the support of the consumer market and consumers, and will ruin years of efforts. This is the importance of details. Look at today's company, from doing everything well every day, sincere unity and careful management, all the work has achieved good results, the scale of operation has been continuously expanded, the operating effect has been significantly improved, and the income of employees has increased. Facts have proved that details are the key to success, and everything can be meticulous to achieve Pepsi. If we are all meticulous, we can make the company prosperous tomorrow. In our company, a group of people, led by Yang Zong, set an example and worked hard to implement the management strategy of macro-control and micro-invigorating, which made us learn a lot of knowledge, made our middle managers smart and grow up, and added new blood and vitality to the company.
Realize the value of life and pursue self-improvement endlessly. How to realize the value of life in an ordinary post? There is an advertisement that says well, "As far as our thoughts are concerned, we will go!" A person's value depends on the goal of life and is also the driving force of life progress. I don't want too high theories and extravagant hopes. My values are simple. Forget about eating and sleeping, rack one's brains and make new achievements in the post, which will make the guests feel at home and get the affirmation of the manager. My efforts can be praised by my colleagues, which is enough to make me extremely happy. This is my motivation to have no regrets in my ordinary job. A person's value is measured by pursuit and evaluation of others. If each of us makes his own value in his ordinary post, then we can realize the prosperity of the company! A better tomorrow depends on everyone's joint creation! Since we were born in this great era and devoted ourselves to this cause, we should live up to the trust of the times and the expectation of the cause and work hard for another ten or twenty years. When we look back on the past, we will be extremely proud of our lifelong struggle and dedication.
Smile is a magic key, which can open the secluded palace of the soul. Its light shines on everything around and adds warmth to the surrounding atmosphere. Smiling can make strangers feel kind, make friends feel comfort and make relatives feel happy. Smile is a symbol of kindness, a source of happiness and a medium to get close to customers. Smiling will make people feel approachable and make customers feel at home.
In today's fierce competition in the hotel industry, smiling service is a sincere exposure of one's heart, a manifestation of one's own cultural quality and courtesy, and a manifestation of respect and enthusiasm for guests. It can not only produce good economic benefits, but also create priceless social benefits. Keep smiling, you can adjust your mood; Can eliminate barriers; Can be rewarded; It is also good for physical and mental health.
A kind smile can shorten the distance between guests and us, and guests will trust and agree with us. A friendly smile can give customers a good feeling and win their respect for us.
I remember once reading a report on the Internet that an old lady in America bought a lot of things and met the owner of a grocery store. The old lady said, "I haven't been to your store for 12 years. 12 years ago, I went shopping in your store every week. However, one day, a clerk's attitude was really bad, so I went to other stores to purchase goods ... "After listening to this, the boss apologized quickly. After the old lady left, the boss calculated an account: if the old lady spends $25 a week in the store, then 12 is 1. 560,000 dollars. This is simply because of the lack of
A smile is gone. This shows the importance of smiling. Attitude is very important for the service industry. Service attitude determines service quality and directly affects the interests of enterprises. Smiling service is actually an attitude of enterprise employees to serve customers wholeheartedly. If all employees of the enterprise can have this attitude, the value it creates for the enterprise will be amazing.
Services are everywhere, services are everywhere. We should not only serve our guests, but also our hotel, our colleagues and everyone who needs our service. Let service become a habit and an indispensable part of our life.
In the service industry, smiling is an important action that cannot be ignored. Smiling can shorten the distance between people. First, it shows that you are friendly. Secondly, you can show that you are willing to serve customers; Can reflect the customer first, so that guests feel at home. Although smile is the primary factor to determine the quality of service, you must be familiar with your own business, so as to satisfy the guests.
Smile is a kind of light, an attraction and a kind of motivation. It makes strangers feel kind, makes friends feel comfort, makes relatives feel happy and makes them full of confidence.
Smiling delights the soul. A proper smile is both subtle and vivid, simple and rich, both polite and heartfelt. Smile service, starting from me, let the beautiful smile cross the barriers between people, follow the pace of Yang Xin's progress and move towards a brilliant tomorrow together!
Hotel Smile Service Speech 3 Leaders and colleagues:
Hello everyone!
Smile service. Did you do it?
Laugh, everyone will. Can you smile? Do you smile in your work and life? Touching people doesn't have to be infected with tears. Sometimes, a smile can touch others. Smiling can touch your god, and smiling can produce social and economic benefits.
"Did you smile at the guests today?"
Smile and do something for the guests, so that they are moved by your heartfelt smile. Smiling, without spending a penny, has created many unexpected effects. Smiling is human nature, and it is the sincere expression of the heart. It makes the receiver rich, but not the giver poor. He was born in a flash, but he left an eternal memory. It is a ladder to close the psychological distance and realize emotional communication.
Smile, face your guests, how to improve the success of the negotiation, just smile. Smiling is the logistics support for victory, and it is a method with the least investment, the greatest effect and the multiplier effect. Only those who love life, customers and work can always keep and have that kind of elegant and quiet smile.
The smiling service we advocate is the natural expression of several basic psychological qualities such as healthy personality, optimistic mood, good cultivation and firm belief. It is a sincere smile, not a flattering smile; It is a heartfelt smile, not a sarcastic ridicule; It's a light smile, not a dry smile. A person can have no assets, but as long as he has confidence and a smile, he has the hope of success.
Smile is a kind of strength. In today's fierce marketing competition, if you want to occupy a place, high-quality service is essential. Smile is a kind of comfort, it can be "a smile is worth a thousand dollars" to others. If this kind of smile is naturally combined with friendly, enthusiastic eyes and well-trained manners, it is actually a "delicious food" praised by others. When others see you, they will know that you are ready to help and serve others. There is an old saying in China that "the lips stink first, then you laugh". In fact, in a sense, smile itself is a language, or an additive to language.
Smiling service can make guests feel at home. "Smile at all the guests in the world, and be satisfied at my home". People who keep smiling and serving are welcome everywhere, and everyone likes to deal with them. Smile to praise others and let them feel your sincerity; smile to criticize others and let them feel your kindness; smile to reject others and let them understand your difficulties. Employees who don't know how to smile make customers stay away. In this way, the advantages and disadvantages of service work and the level of economic benefits are naturally distinct.
Smiling is the best courtesy and respect for guests! It is also the most basic performance of employees' quality service!
Hotel Smile Service Speech 4 In today's fierce competition in the hotel market, smile service is a sincere exposure of one's heart, a manifestation of one's own cultural quality and courtesy, and a manifestation of respect and enthusiasm for guests. It can not only produce good economic benefits, but also create priceless social benefits.
Keep smiling, you can adjust your mood; Second, it can eliminate barriers; Third, you can get a return; Fourth, it is good for physical and mental health.
In order to be in an invincible position, develop more and satisfy customers is the fundamental direction, and a heartfelt smile is the most basic and effective magic weapon to compete with customers. At Walton's house, the most important thing every day is to ask the salesman, "Did you smile at the customer today?" A smile makes a century of Walton.
A kind smile can shorten the distance between customers and us, and customers will trust and agree with us. A kind smile can bring goodwill to customers and win their respect.
I remember once reading a report on the Internet that an old lady in America bought a lot of things and met the owner of a grocery store. The old lady said, "I haven't been to your store for 12 years. 12 years ago, I went shopping in your store every week. However, one day, a clerk's attitude was really bad, so I went to other stores to purchase goods ... "After listening to this, the boss apologized quickly. After the old lady left, the boss calculated an account: if the old lady spends $25 a week in the store, then 12 is 1. 560,000 dollars. And this is only because of the lack of a smile. This shows the importance of smiling. Attitude is very important for the service industry. Service attitude determines service quality and directly affects the interests of enterprises. Smiling service is actually an attitude of enterprise employees to serve customers wholeheartedly. If all employees of the enterprise can have this attitude, the value it creates for the enterprise will be amazing.
Services are everywhere, services are everywhere. We should not only serve our customers, but also our company, our colleagues and everyone who needs our services. Let service become a habit and an indispensable part of our life.
In the service industry, smiling is an important action that cannot be ignored. Smiling can shorten the distance between people. First, it shows that you are friendly. Secondly, you can show that you are willing to serve customers; Can reflect the customer first, so that guests feel at home. Although smile is the primary factor to determine the quality of service, you must be familiar with your business, so as to satisfy the guests.
Smile is a kind of light, an attraction and a kind of motivation. It makes strangers feel kind, makes friends feel comfort, makes relatives feel happy and makes them full of confidence.
If there is no smile in life, rice will be sour, wine will be sour, thick shields will be erected between people, and souls will wander in the trenches.
Smiling delights the soul. A proper smile is both subtle and vivid, simple and rich, both polite and heartfelt.
In life, I always let my smile accompany me and greet every sunrise and sunset.
A beautiful smile is a shortcut to cross the barriers between people and a refreshing agent in a monotonous working atmosphere.
We were born in a civilized country and grew up in the fertile soil of etiquette. We grew up drinking ceremonial milk and wearing ceremonial clothes. Etiquette can be said to be an art, a communicative way or method applicable in interpersonal communication, and a customary practice of showing respect and friendship in interpersonal communication. It embodies a person's accomplishment, beautifies ourselves and beautifies our life. It is the important content of national cultural spirit, the main attachment point of corporate image, and the comprehensive embodiment of its own internal beauty and external beauty. We always sing etiquette songs in many details-when I was a child, my mother taught me to say hello when I met my uncle and aunt; At school, the teacher taught me to pay attention to expression and tone when talking to others; Walking on the campus path, you will receive a warm smile from time to time, and you will always draw your face when you participate in a program performance. Walk around in front of the mirror a few times every day and ask yourself gently, are you ready today? Is there still dirt on your face? Is your skirt still flat? Is your hair still messy? I want to show myself clean, beautiful and generous to the people around me.
Etiquette has a wide range of applications. If classified, it can be roughly divided into government etiquette, business etiquette, service etiquette, social etiquette, foreign etiquette and so on. It includes clothes, communication, emotional intelligence and so on, and everything can start with a smile. Smile is a pleasant facial expression, which can shorten the psychological distance between people and create a warm and harmonious atmosphere for in-depth communication and interaction. Therefore, some people compare the smile to the lubricant of interpersonal communication. Give a stranger a smile, and you will sow joy and goodwill, which is the seed of friendship infiltration; Giving an acquaintance a smile shows persistence and sincerity, and the seedlings of friendship are taking root and sprouting; Give a smile to the person you love, spreading blessings and warmth, and increasing emotions; Give your lover a smile, and you will write considerate and caring. It is the deepening of love, which not only makes two hearts merge into one, but also chews the sound of love. Giving a smile to the weak brings support and encouragement, as well as understanding and warmth. It not only learned the lessons of failure, tasted the hardships of the road, but also inspired upward courage and was close to the heart. Giving your opponent a smile is an apology and tolerance, and it also shows extraordinary mind and courage. It can not only turn hostilities into friendship, but also turn hostilities into friendship and work together. Giving a smile to a strong person is an appreciation and respect for him, an admiration and generosity for him. He not only shared the joy of success, but also gained valuable experience and laid the cornerstone of life. "Treat people with a smile" is an eternal emotional language in life, a universal welcome language and the most beautiful language in the world. At the same time, smile is the golden key to success. It is not only the need of business, but also the patent of service industry, although many famous hotel management groups in the world, such as Sheraton, Hilton and Holiday, have the same experience: smile is the "most important of the ten golden keys" as the soul and guide of all service procedures. The owner of the famous McDonald's fast food restaurant in the United States thinks: "Smile is one of the most valuable commodities." But it is also an essential quality for everyone in the world to succeed. In real life, each of us is inseparable from communication with others. In this communication process, who needs a smile to accompany us to complete the whole communication process. Smile is by no means a service industry, it is the most direct, intuitive and convenient body language that anyone can't live without.
Therefore, we should not only provide high efficiency, improve the quality of work, improve honesty, but also "provide" smiles for free, so that our life is perfect and we can get a happy feeling from it. It is no exaggeration to say that "a smile is related to the success or failure of life". When a gas station began to promote clean gasoline, a customer ran to the gas station, clamoring that there was something wrong with the quality of the oil and asking him to compensate him for his losses, because he "stopped running after adding our gasoline". At this time, the stationmaster smiled and patiently explained to him the five functions of clean gasoline, one of which was to help the car clean the oil circuit. His car is old, and it is the first time to add this kind of clean gasoline, so there will be a lot of dirt discharged. There will be a process in the whole cleaning, and about three or four boxes of oil will be needed to increase the power of clean gasoline. Therefore, there is nothing wrong with clean gasoline itself. Please feel free to use. Because of the stationmaster's sincere smile from beginning to end, the customer finally eliminated his doubts. In the following days, employees' smiles made many customers become their good friends. However, it is precisely because of the "difficulty" of a smile that it is "valuable". Especially when "smiling" becomes a necessary accomplishment of a certain profession, it is even more necessary to persist, persist and persist, and smile forever, not only to pay meaningful labor, but also to pay true feelings; Only when the "emotion" in the heart is completely integrated with the "smile" on the face and the "hello" on the mouth can our communication and communication be truly accepted by the other party and truly show sincerity and nobility. In the communication with smiles, we should devote more sincere feelings to let smiles infect and communicate the hearts of every friend and colleague. Only in this way can our society be truly regarded as a harmonious society. "Smile at others" is the eternal emotional language of life, the universal welcome language and the most beautiful language in the world. .
From this point of view, although smiling seems to be a trivial matter for everyone, it will have great power as long as you sincerely face others! It can help us make friends, help us turn enemies into friends and help us improve our work efficiency! When you drag yourself into the bakery, the waiter's kind smile will definitely move you. When you apply for a job, your smile may infect people around you. When a foreign friend asks you for directions, your smile may become a beautiful image of your nation in his heart. In life, let the smile blend into your life and mine, and decorate the charming life. Every time you smile, you show others that I like you very much, and you make me very happy.
Hotel Smile Service Speech 6 Smile. Facing your customers, how to improve the success of negotiation is just a smile. Smiling is the logistics support for victory, and it is a method with the least investment, the greatest effect and the multiplier effect. Only those who love life, customers and work can always keep and have that kind of elegant and quiet smile.
The smiling service we advocate is the natural expression of several basic psychological qualities such as healthy personality, optimistic mood, good cultivation and firm belief. It is a sincere smile, not a flattering smile; It is a heartfelt smile, not a sarcastic ridicule; It's a light smile, not a dry smile. A person can have no assets, but as long as he has confidence and a smile, he has the hope of success.
Smile is a kind of strength. In today's fierce marketing competition, if you want to occupy a place, high-quality service is essential. And a heartfelt smile is the key. When it comes to smile service to promote the development of service, there is nothing more successful than Hilton Hotel in America. "The smile on the waiter's face of Hilton Hotel will always belong to the sunshine of passengers." Under the guidance of this overriding business policy, Hilton Hotel has grown from one hotel to more than 265,438+00 in less than 90 years, covering major cities on five continents, with annual profits reaching hundreds of millions of dollars. The capital has increased from 5000 dollars at the beginning to tens of billions of dollars. The happiest thing for old Hilton before his death was to fly to Hilton hotel chains around the world to inspect the work. But all employees know that the first sentence he asks you is always the famous saying: "Did you smile at the guests today?"
Smile is a kind of comfort, it can be "a smile is worth a thousand dollars" to others. If this kind of smile is naturally combined with friendly, enthusiastic eyes and well-trained manners, it is actually a "delicious food" praised by others. When others see you, they will know that you are ready to help and serve others. There is an old saying in China that "the lips stink first, then you laugh". In fact, in a sense, smile itself is a language, or an additive to language.
Smiling service can make guests feel at home. "Smile at all the guests in the world, and be satisfied at my home". People who keep smiling and serving are welcome everywhere, and everyone likes to deal with them. Smile to praise others and let them feel your sincerity; smile to criticize others and let them feel your kindness; smile to reject others and let them understand your difficulties. ...
Hotel Smile Service Speech 7 Smile and do something for the passengers, so that the passengers are moved by your heartfelt smile. Smiling, without spending a penny, has created many unexpected effects. Smiling is human nature, and it is the sincere expression of the heart. It makes the receiver rich, but not the giver poor. He was born in a flash, but he left an eternal memory. It not only narrows the psychological distance, but also reaches the ladder of emotional communication.
Smile, face your customers, how to improve the success of the negotiation, just smile. Smiling is the logistics support for victory, and it is a method with the least investment, the greatest effect and the multiplier effect. Only those who love life, customers and work can always keep and have that kind of elegant smile.
The smiling service we advocate is the natural expression of several basic psychological qualities such as healthy personality, optimistic mood, good cultivation and firm belief. It is a sincere smile, not a flattering smile; It is a heartfelt smile, not a sarcastic ridicule; It's a light smile, not a dry smile. A person can have no assets, but as long as he has confidence and a smile, he has the hope of success. Smiling gives people a cordial, cordial and warm feeling, and with proper honorifics, guests will feel cordial, safe and at home in the hotel.
Hotels should understand the following points when using the smiling service rules:
1, the function of hotel smile service
Smile service can meet the needs of hotel customers to the maximum extent. Hotels not only meet the material needs of customers, but also meet the spiritual and psychological needs of customers. Practice has proved that guests from all corners of the country come from laughter; Smiling faces increase friendship and bring benefits.
2, the hotel smile service should be from the heart.
There are many kinds of smiles. You should be friendly, sweet, generous and smile appropriately. Only by respecting and being friendly to hotel customers and loving your work will you receive every customer with a smile.
3, the hotel smile service should be consistent.
Smile service should be regarded as a norm, which runs through the whole process of work and should be the same for all hotel customers.
Smile naturally, because the customer is "God"; Smile sweetly, because the guests are "wealth"; Smile kindly, because guests are guests. Therefore, professional quality requires hotel employees to put their personal troubles and anxieties behind them as soon as they arrive at their posts, cheer up and serve every guest with a smile. ...