First, raise awareness, unify thinking, and earnestly enhance the sense of responsibility and urgency in carrying out the annual political style construction work.

Strengthening the construction of political style is an important work of the Party and the government, the ardent expectation of the people, and the concrete embodiment of practicing Scientific Outlook on Development. Only when the political style is clean, the cause is prosperous, and the health work is promoted with the actual results achieved in the construction of political style, can we better serve the development of enterprises and people's health.

(A) to strengthen the construction of political style is an urgent need to promote the new strategy.

This year is the first year of the Twelfth Five-Year Plan, and it is also a crucial year to promote the new strategy of the Municipal Party Committee. To implement the strategy of "Leaping to the North, Expanding to the South, Zhongxing and Strengthening the County", there is an urgent need for a team of civil servants with excellent work style, an urgent need to focus on rectifying stubborn political style and optimizing the development environment, and an urgent need to promote party style construction and lead the people to purify with good political style. The guiding ideology of the city's political style construction year is: conscientiously implement the deployment and requirements of the Tenth Plenary Session of the Twelfth Municipal Party Committee and the Fifth Session of the Thirteenth Municipal People's Congress, conscientiously perform their duties, further transform government functions, improve government efficiency and ability to serve the masses and enterprises, create a good development environment, and build a responsible and service-oriented government; The work objectives are as follows: according to the requirements of "being the master of the country, daring to take responsibility, seeking development and benefiting people's livelihood" put forward by the Tenth Plenary Session of the Twelfth Municipal Committee, the goal of "three improvements and one improvement" will be achieved through centralized rectification of political style, that is, the quality of government services for the masses and enterprises will be significantly improved, the government's execution and efficiency will be significantly improved, the government's image and credibility will be significantly improved, and the economic development environment will be significantly improved; The main task is to rectify the "eight outstanding problems" in the political style of a few units and individual public servants, and focus on monitoring the departments, windows and key parts that are closely related to the economic development environment and have the functions of examination and approval, law enforcement and service. The Health Bureau is the key monitoring department, and the Medical Administration Department and the Municipal Health Supervision Office are the key monitoring parts, which also reflects from one side that health work, especially medical services and health supervision and law enforcement, is the hot spot and focus that the party, government and people pay close attention to.

Generally speaking, the city's health system has a good political style, smooth government orders, excellent work style and can stand the test, which has been recognized by leaders at all levels and the masses. Our bureau has been rated as an excellent unit of "double evaluation" in the city for three consecutive years, and was promoted to a model of provincial civilized units at the beginning of this year, which is inseparable from the fact that we have a contingent of cadres and workers with excellent political style. However, there are still some problems in this team, and there are still some problems in a very small number of government officials and individual cadres in some units who undertake certain administrative functions. First, there is a lack of discipline and no strict prohibition. Last year, several cases of illegal use of the new rural cooperative medical fund, as well as the recent incident of selling X-ray machines in provincial offices without permission, have had a very bad impact on our work. Second, the lack of pragmatic concepts, like chatting and commenting, only talking about work, can not solve the problem. Third, lack of efficiency concept, perfunctory, procrastination, regardless of administrative costs. Fourth, lack of sense of responsibility, failure to adhere to principles, and detours when encountering problems. Fifth, there is a lack of awareness of public servants and indifference to the concept of serving the people. Difficult to enter, ugly face, ugly words, people and things still exist. Although these problems are only manifested in a very small number of people, if they are not effectively solved, even if they are only 1% at fault, they will cause 100% damage to the interests of the affected supervision and law enforcement objects or the health of patients receiving medical services.

The construction of political style in health system should start with the key positions that directly provide services for enterprises or the masses. Educate and guide the comrades in the city's health system to keep in mind their mission and fulfill their duties, enhance their sense of responsibility, urgency and mission in doing a good job in health work, and unify their thoughts and actions into the decision-making arrangements of the municipal party Committee and the municipal government. Further improve the style of government organs, change their work functions, deepen administration according to law, improve the quality of medical services, enhance the feelings of government cadres and medical personnel for the masses, continuously improve the people's satisfaction rate with the health industry, and strive to create a good situation for the city's health system.

(2) Strengthening the construction of political style is an effective means to improve execution.

Strengthening the construction of political style is of great help to improve the credibility and execution of the government and promote the solid development of all work. At present, the most important task of health work is to implement the key task of medical reform, which is a social system project with wide coverage, far-reaching influence and great difficulty. The overall progress of medical reform in our city is good. The key is to rely on the execution of leading cadres at all levels to complete the prescribed tasks in strict accordance with the prescribed time and standards. However, the promotion efforts and work progress of various regions and units are quite different. On February 6, last year, 65438, our bureau held a medical reform promotion meeting with the main content of accelerating the implementation of the national essential drug system. From the post-meeting inspection, although the central and provincial subsidy funds have been allocated in place, there are still some areas that have not organized government-run primary medical institutions to implement this system in accordance with the deployment requirements of the state, provinces and cities, and even some places are still "on paper." In some areas, there are problems of late reporting, false reporting and omission in the reporting of medical reform monitoring information. In the ranking bulletin of 20 10 medical reform monitoring information reporting recently released by the provincial health department, the performance of our city is not very good, and even some counties rank behind the whole province. This reflects that some regions and units have failed to implement the medical reform, which is mainly manifested in the following aspects: First, they turned a deaf ear to the deployment of their superiors, went their own way, delayed for a long time, and even had policies at the top and countermeasures at the bottom, perfunctory and evasive; Second, lack of initiative and the spirit of tackling difficulties, in the face of difficulties and resistance, timid, wait and see; Third, when implementing the superior deployment, it was rigid and inflexible, and did not understand the essence and essence of relevant medical reform documents well. The deployment of medical reform work stays at the higher-level meeting, and I convey it, and the higher-level document is forwarded and copied; Fourth, feel good about yourself. If you don't often go deep into grassroots investigation and study, you can't coordinate and solve grassroots problems in time.

This year is the last year of implementing the 2009-20 1 1 three-year medical reform plan. The task of medical reform we face is very arduous. It is necessary to improve the execution of cadres and workers in the city's health system through the construction of political style and ensure the completion of various medical reform tasks.

(3) Strengthening the construction of political style is an objective requirement to promote the continuous improvement of political style.

The ancients said: "integrity is without orders; If you are upright, you will not obey orders. " . The political style of government cadres is directly related to the professional style of health system. Political style drives the style of writing, and political style affects the trend of writing style; The work style reflects the political style, and the industry atmosphere is the vane to see through the political style. People pay attention to the morality of health system and understand the political morality of health through morality. A good political style will establish a good image among grassroots comrades and the people, continuously enhance credibility, execution and appeal, and drive the whole system to improve; If the political style is not good, it will gradually lose its prestige and vitality among grassroots comrades and the people, endangering the industry atmosphere of the whole system. The cadres of the health administrative department have the closest contact with the comrades in their medical and health institutions, and they are the image of the government around the grassroots health workers. If government officials can set an example, be honest and dedicated, comrades at the grassroots level will be encouraged and encouraged; If it is a negative image, it will have a negative impact on grassroots comrades and clients and damage the prestige of the government. Therefore, our public cadres in health departments and institutions with law enforcement functions are pioneers in guiding the direction of the health industry, and they must stand upright, go to the end and go straight, and lead and drive the continuous improvement of the city's health system with good political style.

Medical and health care is related to the health of the people and is a hot spot of great concern to the society. In recent years, we have always regarded the construction of health politics and morals as an important work, which has effectively promoted the development of health undertakings. However, we should also be soberly aware that the unhealthy trend in medical and health services has not been completely eliminated, and the problem of "difficult and expensive medical treatment" has not been fundamentally solved, and the masses have reacted strongly, mainly as follows: First, the problem of excessive medical treatment still exists, and patients are required to make large prescriptions and make unreasonable auxiliary examinations in pursuit of economic benefits. For example, some doctors often ask patients to do large-scale auxiliary examination, but it should be X-ray instead of CT; In the choice of drugs, ordinary antibiotics can solve the problem, but high-grade antibiotics are chosen. A disease that may be optimistic for a few dollars will cost patients tens of thousands or even hundreds of thousands. Therefore, when many people talk about seeing a doctor, the first reaction is that hospitals dare not enter and can't afford to live. Second, individual hospitals do not treat patients according to the project scope approved by the practice license of medical institutions, and the diseases that cannot be seen and the operations that cannot be performed are recorded first, and then people are asked to complete them. As a result, the problem has arisen, and the wife and son are separated, and the soldiers will block it, leading to medical disputes one after another. Third, some health workers lack the sense of ownership, think that they are working for the leaders, lack the minimum professional ethics, and are irresponsible to the clients. Health, coldness, hardness, pushing and procrastination often occur.

At present, carrying out the year of political style construction is a work related to the overall development of health in our city, and it is also a booster for the construction of political style in our health system. The cadres and workers of the Municipal Health Bureau and the medical and health units at all levels in the whole system should deeply understand the importance and necessity of carrying out the year of building political style, enhance their sense of responsibility as masters, earnestly perform their duties, and promote all work in an organized and step-by-step manner.

The second is to highlight key points, strengthen measures, and fully promote the in-depth development of the year of political style construction.

Combined with the reality of the city's health work, we should focus on stimulating the mental state of civil servants, optimizing the environment for health administrative examination and approval, standardizing health supervision and law enforcement, and improving the quality of medical services. Insist on treating both the symptoms and root causes, highlight key points, make overall plans, strive to promote the construction of political style to achieve tangible results, and better provide quality services for promoting economic development and ensuring people's health.

(1) Focusing on improving the administrative efficiency of government agencies, efforts are made to solve the problem of poor mental state of civil servants.

Civil servants in health administrative organs are pioneers in the construction of political style. We should establish the determination to overcome difficulties, dare to face up to the contradictions, problems and deficiencies in our work, take the satisfaction of the masses as an important criterion for testing according to the requirements of Scientific Outlook on Development, always pay attention to improving our self-cultivation, and strive to become an example in promoting the construction of a healthy political style. First, we must establish a sense of pioneering and innovation. Constantly innovate work ideas and strive to become an expert in solving problems, solving problems and promoting development. Second, we should always maintain an energetic and high-spirited mental state. Proactive, set first-class goals and strive for perfection in work. "It is the duty to defend the land", and in its position, it is necessary to seek its administration, take responsibility, do its thing and do good deeds. The third is to cultivate the working spirit of Excellence. Rigorous and meticulous, firmly establish the concept that there is no trivial matter in the work of the organs, do a good job in every work in a down-to-earth manner, and take everything seriously. Think carefully and strictly, and the procedures should be standardized and rigorous. The fourth is to carry forward the work style of seeking truth and being pragmatic. Everything is done in reality, and it is a futile failure. Resolutely overcome the bad habits of implementing meetings by meetings, conveying documents by documents, urging implementation by briefings, and making superficial articles by shouting slogans, and taking implementation as the basic skill. Fifth, we must firmly establish the concept of efficiency, improve the execution of work, do urgent things, do not shirk difficult things, deal with important things in time, and report emergencies and emergencies in time and handle them properly. The work of meeting decision-making and leadership deployment shall not be shirked or delayed, and the key work shall be supervised to ensure the deployment, inspection and results. The sixth is to carry forward the political style that is forbidden. Prohibition by decree is not only an enemy to improve administrative efficiency, but also a stumbling block to career development, which must be resolutely abandoned and overcome. Civil servants, especially leading cadres, should consciously safeguard the authority of the municipal party Committee, the municipal government and the bureau party Committee, and resolutely implement various decision-making measures. Seventh, carry forward the political style of unity and harmony. Unite in seeking harmony, maintain unity with the same cause, enhance unity with noble personality and ensure unity with strong party spirit. Eighth, carry forward the political style of diligence and clean government. Carry forward the style of hard work, be diligent and honest, and be able to do good things without accidents.

(2) Focus on creating an excellent development environment, and strive to solve the problem of low efficiency of health administrative examination and approval.

The city's health administrative examination and approval window should actively create a good atmosphere of "strong quality inside, plastic image outside and harmonious window", so that the execution of health administrative examination and approval work can be significantly enhanced, the quality and efficiency of examination and approval can be significantly improved, and the satisfaction of the masses and enterprises can be significantly improved. First, strengthen window construction and enhance execution. The city's health administrative examination and approval window should be based on "strengthening window construction, optimizing development environment and improving execution", strictly managing, standardizing services and improving efficiency. Improve the long-term management mechanism, and implement the systems of "electronic file management", "administrative license management" and "online approval acceptance" on the basis of implementing the core system of health administrative examination and approval. The second is to innovate service methods and improve administrative efficiency. Fully implement the "Five Zero Work Law" in the city's health administrative examination and approval window. Namely: zero-distance service, strive to be a pragmatic example of being close to the people; The masses have zero complaints and strive to be an example supported by the masses; Make zero mistakes and strive for a first-class performance model; The staff has zero violation of discipline and strives to be an example of rigor and integrity; There is no charge for applying for a certificate, and strive to be an example of integrity. The third is to do a good job in style construction. Combine the construction of "internal quality and external image" with daily work, so that the work style construction of staff can achieve "three unifications", that is, the internal comprehensive quality and external mental outlook are unified; Work behavior, service language and public servant image are unified; Service attitude and business ability are unified. The fourth is to strengthen service measures and boost the construction of large projects. Actively plan effective measures to serve the 50 major projects identified in the year of political style construction, take the initiative to dock major projects and serve in advance; Track the progress of large projects throughout and provide agency services; Actively do a good job in daily work and provide warm service; On-site guidance and assistance, and provide active services; Handle unconditionally at any time and provide delay service. The fifth is to standardize the operation of power and promote administration according to law. The establishment of "Harbin medical institutions administrative licensing examination expert database", give full play to the professional guidance role of experts in administrative licensing examination, and ensure the fairness and justice of administrative examination and approval activities. Further improve the construction of online service platform, explore and develop columns such as "business consultation", "online pre-examination" and "pre-guidance for examination and approval", and promote new ways of administrative examination and approval that are convenient for people and enterprises, high quality and efficient.

(3) Focus on promoting economic development, and strive to solve the problem of irregular health supervision and law enforcement.

Health supervision institutions at all levels should actively change their functions, integrate supervision and law enforcement into their services, create a harmonious and good health policy environment, and better serve economic development. In recent years, the state has successively adjusted the regulatory functions of food safety and occupational disease prevention and control, with the aim of better performing government duties and protecting people's health rights and interests more effectively. The adjusted duty is not to weaken health supervision and law enforcement, but to be more demanding, more specific and more responsible. Therefore, we must change our concepts and functions. This year, we should focus on strengthening the construction of the political style of health supervision institutions, firmly establish the awareness of performing their duties according to law, further strengthen the capacity building of health supervision, and do all the work in a down-to-earth manner. First, combined with their own work, strengthen the study of health policies and laws and regulations, constantly update knowledge, optimize knowledge structure, and improve comprehensive quality. Learn morality, learn to grow wisdom, learn to innovate and be a qualified health supervisor. The second is to do a good job of supervision around "hot spots and difficulties". It is necessary to closely focus on the "hot and difficult" issues that people care about, such as cracking down on illegal medical practice, secondary water supply, swimming places, and prevention and control of infectious diseases, strengthen daily supervision, and carry out special rectification in a timely manner. Consult people's opinions at any time, make them satisfied, and build a brand of "clean and efficient, law enforcement for the people". Third, do a good job in preparing for all kinds of public health emergencies, adhere to prevention first, strengthen risk assessment and risk management, improve the quality and level of daily management, eliminate potential safety hazards in a targeted manner, safeguard the health of residents in our city, and maintain social harmony and stability. The fourth is to accept reports and complaints in a timely manner to be efficient and convenient. Health supervision institutions at all levels should set up a 24-hour telephone number to receive complaints, ensure that there is a special person to answer them, investigate and dispose of them in time, and take the initiative to feedback the results of the investigation to the complainant, so that everything has results and feedback is given. Fifth, give full play to the inspection function and realize administration according to law. Inspection work should focus on changing ways and strengthening services. It is necessary to visit the supervised units regularly, invite representatives of enterprises to have a discussion, understand whether there are any violations in law enforcement by supervisors, understand the actual needs of enterprises, provide good services for enterprises, and further establish a good image of the health supervision team. Sixth, innovative work ideas and innovative supervision models. Health supervision and law enforcement work should be changed to "concentrate supervision power, pay attention to supervision efficiency and pay attention to industry self-discipline", strengthen standardized and scientific management of daily health supervision and law enforcement, and organically combine health supervision and law enforcement with special governance and daily supervision. Realize the transformation of health supervision and law enforcement from "emphasizing supervision over service" to "combining supervision with service", and combine daily health supervision and law enforcement with helping, guiding and supporting enterprises to promote economic development, so as to prevent and control health hazards and risks to the maximum extent.

(4) Focusing on improving people's satisfaction with medical treatment and focusing on solving the problem of poor service quality.

Medical service is still a hot issue that people need more at present. All kinds of medical institutions at all levels in the city should strengthen the management of medical services, strengthen the people-oriented concept, simplify the medical treatment process, strengthen the communication between doctors and patients, and effectively improve the people's medical experience. First, continue to carry out outpatient process reengineering in depth. In the city's second-class general hospitals, the establishment of outpatient "convenience service centers", the implementation of electronic paging services, appointments for medical treatment and other 15 convenience service measures were implemented. Extend the outpatient service time of the hospital and establish a 365-day outpatient service system throughout the year. The second is to explore and optimize the hospitalization medical process, actively improve the admission, discharge and in-hospital referral processes, create conditions to provide patients with appointment discharge settlement services, realize the waiting time of patients' discharge settlement not exceeding 10 minutes, strive to achieve zero waiting, and encourage qualified hospitals to implement bedside settlement for discharged patients. The third is to consolidate and expand the coverage of quality nursing services. Before the end of the year, all tertiary and secondary hospitals will carry out excellent nursing work, requiring 50% tertiary hospitals to carry out excellent nursing work in more than 50% wards, and 50% secondary hospitals to carry out excellent nursing work in more than 20% wards. The fourth is to carry out clinical pathway management pilot. Before the end of the year, the pilot tertiary hospitals will carry out clinical pathway management for not less than 10 diseases, and the pilot secondary hospitals will carry out clinical pathway management for not less than 5 diseases. Fifth, develop tertiary hospitals to provide priority medical services for elderly patients. Older people over 65 years old (including 65 years old) who seek medical treatment in the outpatient department of tertiary hospitals in the city can enjoy priority medical services, specifically achieving "six priorities" in registration, medical treatment, laboratory test, inspection, payment and medicine taking. Encourage qualified tertiary hospitals to set up special treatment areas for the elderly. Sixth, continue to organize and carry out the "medical quality miles" activity. In combination with deepening the reform of the medical and health system and striving for Excellence, we will provide medical services with "good service, good quality, good medical ethics and people's satisfaction" and continuously improve the quality of medical care. Seventh, the "Three Good and One Satisfied" activities with good service, good quality, good medical ethics and people's satisfaction were widely and deeply carried out in the city's health system, making the "Three Good and One Satisfied" activities a brand project of the health system. Eighth, take the "inspection system of the secretary of the Disciplinary Committee" as the starting point and pay close attention to the construction of industry style. The secretary of the Disciplinary Committee of each unit directly under the municipal government led the inspection team in turn to conduct unannounced visits to the implementation of the "Double Ten System" by medical and health institutions at all levels in the city and implement a three-level early warning system; If the problem of rectification and supervision within a time limit is not solved without justifiable reasons, the responsibility of relevant leaders and personnel will be seriously investigated.

The third is to strengthen leadership, implement responsibilities, and ensure the effectiveness of the year of political style construction.

This year, the city's health system construction activities have heavy tasks, strict requirements and high standards, and the people have great expectations. Leading cadres at all levels should overcome the idea of "indifference", let alone engage in formalism and go through the motions. We must make great efforts to implement it and ensure that the activities of the year of political style construction achieve the expected results.

(1) Strengthen leadership and implement responsibilities. Local health departments and medical and health units at all levels should stand at the height of practicing the "Theory of Three Represents", establishing and implementing the Scientific Outlook on Development, and improving health execution, fully understand the importance of carrying out the activities of building political style, unify their thinking, correct their attitude, strengthen leadership, make careful arrangements, put themselves into their work with a high sense of political responsibility, mission and good mental state, and really put them on the important agenda. The Municipal Health Bureau has set up a special work leading group, and all localities and units should also set up leading institutions accordingly. The head of the unit should take overall responsibility for this work, and the leaders in charge should implement it concretely.

(2) Strengthen education and publicize widely. Thought is the forerunner of action. Medical and health units at all levels should take propaganda and improving ideological understanding as the basic work to do a good job in the year of building political style. According to the actual situation of the region and the unit, formulate the implementation plan of the year of political construction, hold a mobilization meeting, and carefully deploy the work of the year of political construction. It is necessary to make full use of the news media to publicize not only the duties and tasks of the health system, but also the practices and achievements of the construction of the political style of the health system, and strive to create an atmosphere of understanding, caring and participating in the annual activities of the construction of the political style of the health system in the whole society. It is necessary to fully educate and guide the enthusiasm and initiative of the broad masses of cadres and workers in the city's health system to participate in the activities of the year of building political style, educate everyone to raise their awareness of the importance and necessity of carrying out the activities of the year of building political style, and form a "everyone participates in the activities, everyone raises their awareness, everyone corrects the political style, and everyone strives to be advanced", which has laid a solid ideological foundation for the smooth development of the activities of the year of building political style.

(three) the sunshine operation, accept supervision. Vigorously promote the openness of government affairs, further improve the health portal website, enrich the content of government affairs disclosure, speed up the construction of informatization, improve the column setting, facilitate the masses to handle affairs, and be conducive to mass supervision. Increase the transparency of medical and health units through various means. Health law enforcement units at all levels shall disclose the basis of health administrative law enforcement, medical treatment, nursing, testing and other administrative examination and approval items, procedures, time limits and charging standards to the whole society in the form of clear paper, layout or electronic display screen. At the same time, all regions and units should actively play the role of public opinion supervision and morals supervisor, publish supervision and complaint telephone numbers, set up report boxes, and truly put the construction of political morals under the supervision of the sun and the whole society. Accept the supervision from all walks of life with an open mind, take seriously the problems, opinions and suggestions of supervision, seriously investigate the reasons for the problems reflected in the promotion activities, deeply analyze and make solid rectification.

(4) Improve the system and mechanism. To build a long-term mechanism of political style construction, system construction is fundamental. The city's health system should pay equal attention to education, system and supervision, give priority to prevention, pay equal attention to rectification and construction, put sound system, perfect mechanism and strengthen management in a more prominent position, gradually establish and improve standardized rules and regulations and supervision, restraint and incentive mechanisms, and fundamentally solve the problems existing in political style. In the process of establishing and perfecting rules and regulations, we should not only conscientiously sum up the successful practices of our region and unit, but also learn from the advanced experience of other units; We should not only pay attention to foresight and scientificity, but also highlight pertinence and operability; We should not only pay attention to the integrity and systematicness of the system, but also highlight the key points and grasp the key links. Once the various systems and long-term mechanisms are formulated, we must earnestly and unremittingly implement them, truly put the construction of political style into the track of system restraint and standardized operation, and ensure that the annual activities of political style construction have achieved tangible results.

(five) overall planning, up and down linkage. This year, the task of health work in the city is very heavy. All regions and units should closely combine the activities of the year of political style construction with the in-depth implementation of the "2333" development strategy, deepening the reform of the medical and health system, planning the "Twelfth Five-Year Plan" for health development, and making overall arrangements to jointly realize the "two mistakes" and "two promotion" of activities and other work, and ensure the smooth development of various health work with a good political style.