First, play a leading role and establish and improve the restriction and incentive mechanism for the comprehensive management of letters and visits.
Branch leaders attach great importance to customer complaints and letters and visits, organically combine letters and visits with comprehensive management, firmly establish the concept that timely handling letters and visits and stabilizing the development of branches are the first responsibility, grasp the implementation of the responsibility system for comprehensive management of letters and visits, and gradually establish and improve the restriction and mechanism incentive mechanism for comprehensive management of letters and visits.
The first is to fully implement the four inclusions. That is, the all-round development work should be brought into the responsibility system and performance appraisal of middle-level leading cadres; Included in the important content of management assessment; Incorporate the necessary conditions for evaluation first and evaluation first. The second is to carefully organize two inspections. That is, semi-annual inspection and annual inspection. Take strict inspection by listening, checking, watching and discussing, and link the results of comprehensive inspection with the subsidies and bonuses of those responsible, rewarding diligence and punishing laziness.
Second, adhere to the three systems and form a long-term working mechanism.
First, adhere to the department manager responsibility system. Effectively promoted the implementation of the comprehensive management responsibility, and realized that some people managed the grass-roots management work.
The second is to adhere to the system of stability analysis and petition work analysis. Hold a bank-wide stability analysis meeting every six months to study and analyze the petition work of the bank, put the petition work in the comprehensive management work, solve key and difficult problems, and report irregularly and irregularly throughout the year, which not only points out the problems, hazards and reasons, but also puts forward specific measures and requirements.
Summary of Bank Letters and Visits (II) Over the past year, guided by the spirit of XX Party Congress, the letters and visits of our credit cooperatives have thoroughly implemented the Scientific Outlook on Development, closely focused on the central work of the credit cooperatives' party committees and governments, followed the requirements of "who is in charge and who is responsible", aimed at achieving "one control and two declines", focused on the security and stability during the National People's Congress and the Olympic Games, highlighted the key points of work, consolidated basic management, and carried out the investigation and resolution of contradictions and disputes. Actively promote the institutionalization, standardization and legalization of letters and visits. Over the past six months, the letters and visits of credit cooperatives have made great achievements. The work is summarized as follows:
Over the past six months, the total number of letters and visits from all credit cooperatives has been registered and accepted. Don't go to Beijing, the province, the collective petition, the collective petitioners of the credit cooperatives to dissuade and resolve, the cases assigned by the District Bureau for Letters and Calls and the cases filed by the credit cooperatives to clean up.
First, strengthen organizational leadership and improve the work network.
The work of letters and visits is an important work of the party and the government, and it is the bridge and link between the party and the government and the people. This year, the party committee and government of the credit cooperatives regard the petition work as an important event to support the people's hearts, observe the people's feelings and handle civil affairs, and as a concrete embodiment of implementing the spirit of XX and Scientific Outlook on Development, they have effectively increased the petition work. First, it enriched the leadership of letters and visits. A leading group for letters and visits was set up, with the secretary as the team leader, Ai Xiaojing, president of Credit, and Wang, deputy secretary of the Party Committee, as the deputy team leader, and the deputies as members. The second is to further improve the grass-roots petition network, clarify the petition information officers in each village, and carry out special business training for them, so as to improve the level of grassroots petition information officers. Third, the main leaders of credit cooperatives should personally read and approve people's letters, personally receive important visits from the masses, listen to reports on letters and visits, and personally study letters and visits. Improve the reception day system for party and government leaders, ensure that every party and government leader is on duty in turn, ensure that one party and government leader receives visitors every day, and implement the leadership package system to ensure that every petition case is asked, managed, implemented and handled by someone.
Two, do a good job in the study of laws and regulations, extensive publicity and mobilization.
Taking seriously studying and implementing the XX spirit of the Party as the main line, and according to the requirements of the Regulations on Letters and Visits, we should do a good job in studying and publicizing the Regulations on Letters and Visits. Villages strengthen the study and publicity of the "Regulations on Letters and Visits" through radio and blackboard newspapers, and strengthen the publicity and education of people's letters and visits according to law, orderly letters and visits, and civilized letters and visits. Smooth channels for letters and visits to ensure that normal and reasonable letters and visits can be resolved in time.
Three, actively carry out the investigation and mediation of contradictions and disputes.
In order to effectively maintain the normal order of letters and visits and ensure the stability of the overall political situation, we carried out comprehensive and in-depth investigation and resolution of contradictions and disputes, gave full play to the role of grass-roots letters and visits networks, resolved some small disputes and contradictions at the village level, and eliminated contradictions and disputes in the bud. Every village insists on investigating all kinds of contradictions, disputes and unstable factors within its jurisdiction every month, especially focusing on the outstanding problems of letters and visits and hidden dangers of mass incidents to prevent and reduce the occurrence of unstable problems. In the past six months, all credit cooperatives have been investigating contradictions and disputes.
Summary of Bank Letters and Visits (III) In order to further guide the people to make legal, orderly and civilized letters and visits, safeguard the normal order of letters and visits and the legitimate rights and interests of petitioners, and make every effort to create a harmonious atmosphere for letters and visits, the Bank has earnestly implemented it according to the unified arrangements of XX documents. The development situation is summarized as follows:
First, leaders attach great importance to it and organize it carefully.
Strong organizational leadership is an important guarantee for comprehensively promoting the propaganda work of the Regulations on Letters and Visits. The leaders of our bank insist on putting the work of letters and visits into the important agenda, and discuss and master the problems in the work in time. First of all, in accordance with the requirements of the Notice on Launching the Publicity Month of Letters and Visits, and in full combination with our actual work, we will make overall arrangements and careful arrangements for the letters and visits throughout the year to ensure the orderly development of the letters and visits throughout the year; The second is to establish and improve the leading mechanism of letters and visits, adjust the leading group of bank letters and visits, and implement an organizational leadership system in which the main leaders take overall responsibility and personally grasp, the leaders in charge take full responsibility and directly grasp, other leaders "have two responsibilities for one post" and the heads of various departments take their own responsibilities. Incorporate letters and visits into this year's work points and annual work target assessment, and strictly implement accountability.
Second, improve the reception of leaders and smooth the channels for letters and visits from the masses.
First, according to the unified arrangements for the reception of letters and visits by leading cadres in the city, it is determined that every Monday will be the reception day for letters and visits by members of the leading bodies, and the leaders of the bank will lead the principal responsible persons of various departments of the organs to receive citizens' visits in turn. The second is to establish and improve the principal's mailbox, convenience mailbox, online complaints, special telephone lines, online letters and visits, etc. , to provide convenience for the masses to reflect letters and visits, and to ensure the smooth progress of people's feelings, public opinions and people's wisdom. The main leaders should personally read and approve people's letters, transfer documents and assign documents, and personally supervise them. Adhere to the principle of people-oriented, law for the people, courtesy and affection, and resolve the grievances of petitioners. We must respond to the problems reflected by the masses and implement them.
Three, strengthen the system construction, standardize the work flow of letters and visits
First, improve and perfect the working mechanism for the investigation and resolution of contradictions and disputes. According to the requirements of the municipal party committee and municipal government, an all-round mopping is conducted once a month. For all kinds of hidden dangers of contradictions and disputes, it is necessary to establish a ledger one by one and implement dynamic management. For key people and important things, it is necessary to implement responsibilities, clarify leaders and responsible persons, analyze the crux of the problem, study effective solutions, formulate solutions, and implement the responsibility of maintaining stability and controlling. Strengthen the mediation of contradictions and disputes, and effectively solve the practical problems and difficulties of the petitioners. The second is to carry out scientific classification, implement dynamic early warning and properly handle group letters and visits. In view of mass letters and visits, with the goal of "finding early, controlling and handling well", we should scientifically define letters and visits according to the risk degree of letters and visits, take different countermeasures at different levels, and mobilize limited forces to do a good job in the evaluation and early warning of letters and visits. The third is to standardize the handling and transfer mechanism of letters and visits. In order to ensure that the problems reflected by the letters and visits of the masses can be "everything is settled, and the letters and visits are echoed", the office is the general lead department, and the letters and visits of the masses are uniformly filled in the registration form. After the instructions of the leaders, the office is responsible for the transfer of letters and visits and the implementation of feedback on the results of letters and visits. All departments of the government should strictly implement the responsibility system for the first question of people visiting, bring the visiting people to the reception room of the bank in time, receive them warmly and register them well. Belong to the scope of responsibility of undergraduate course room, can immediately reply to the scene; Can not answer on the spot, report to the leaders in charge, study the reply; Do not belong to the scope of this course, the petition registration form to the bank office, handled by the bank office.
Fourth, strengthen publicity and create an atmosphere.
First, convene a mobilization meeting to organize all the staff of banking institutions to learn and understand the basic principles, main contents, interview skills and other spiritual essence of the Regulations on Letters and Calls. Second, during the publicity month, the bank carried out extensive social publicity activities in accordance with the requirements of the municipal party Committee and the municipal government, actively promoted the three-level platform for letters and visits, and correctly guided the legitimate and reasonable demands of the masses.
The year of 20XX is the first year of comprehensively deepening the reform, and it is the connecting year for Linhai to realize the new rise of the Millennium ancient city. There are many sensitive periods, and the pressure of letters and visits is great. With the study and practice of Scientific Outlook on Development as the driving force and the goal of "safeguarding, improving and serving people's livelihood", we will further clarify the work priorities, strengthen the work measures, properly handle all kinds of contradictions in letters and visits, and make every effort to complete all objectives and tasks.