Work self-appraisal 1 Practice is the best way for students to contact society, understand society, serve society and practice themselves with what they have learned. Practice it yourself, not behind closed doors. It has achieved a leap from theory to practice and then to theory, and enhanced the ability to understand, analyze and solve problems. It has laid a good foundation for knowing, understanding and stepping into society. At the same time, we need to arm ourselves with knowledge and enrich ourselves with books in the future study, so as to lay a more solid foundation for serving the society in the future. I benefited a lot from the internship of the customer representative of xx Logistics Company.
The main contents of my internship as a customer representative of a logistics company are as follows:
1, grasp the whole process of customer service;
2. Get on well with your predecessors and learn more from them.
3. Learn to use corresponding communication skills;
4. Deal with customers' problems better and give different help to different problems;
5. Experience the true meaning of serving the people;
6. The main responsibilities of customer service representatives are: accepting customers' ordering and mailing business, providing customers with express mail inquiries, handling customers' complaints, accepting customers' suggestions and other services.
After a month's internship, I feel a lot. In fact, being a customer service representative is not an easy or mindless thing. During this month, I deeply felt that being a customer service representative should not only test your patience, but also test your hands, feet and flexibility of thinking. Sometimes we encounter some unreasonable customer calls. As a customer service, we can neither refute the customer nor hang up the other party's phone. Sometimes we really feel wronged, but there is nothing we can do. Our duty is to solve problems for our customers. In addition, our fresh graduates have just come out to work, and they can't adapt to this fast-paced lifestyle for a while. The first week of training is mainly to train us to be quick-sighted, quick-handed, quick-minded, and to memorize codes. At first, we felt a lot of pressure, but we gradually accepted this high-frequency day. The director is right, life is not so easy. In order to grasp the pace of the times, except that the times have changed, it is my first job to be a customer service. It gave me the first lesson before I left campus, which benefited me a lot. It can also be said that it gave me a vaccination against work phobia. In a word, this internship is bitter, tiring and enjoyable. The most important thing is what kind of mentality you use to experience, learn to experience and learn to be happy!
Practice makes me go out of the classroom and move towards application. What we lack at present is not knowledge, but the ability to combine knowledge with practice. What we learn in class is not the same as what we encounter in practice, and often has obvious characteristics. We need to gain experience in practice to solve various problems. Social practice is not long, but it makes me realize that in a person's life, campus is not an eternal school, and there is only one real school, and that is society.
I am a man eager for knowledge. Through continuous study and work practice, I have accumulated experience in foreign trade and learned something about nail products, cosmetics, stationery, department stores and auto parts. He is good at discovering and understanding the psychology of customers. He has more than 65,438+0 years of experience in operating Alibaba's Chinese and English platforms. He also participated in the 105 and 106 Canton Fair as an exhibitor on behalf of the company, which benefited a lot from the arrangement, exhibition and the whole operation. I also translated 1 year for foreign customers, assisted customers in purchasing, placing orders and shipping in major markets, and participated in the production of invoices, packing lists and bills of lading. Being serious and responsible at work, dealing with problems attentively and applying business English expertise flexibly to work have also been appreciated by customers, bosses and colleagues.
Work self-evaluation 3 Time passes quickly, and the work course of one year will be over in a blink of an eye. I shoulder the important post of secretary of the Central Party Branch, and take this opportunity to report to the organization from the aspects of thought, work, study and life as follows.
First, the understanding of the importance of the post.
After carrying out the special education activities of "three strictness and three realities", I deeply realized the importance of party work, especially how to practice "three strictness and three realities", perform "loyalty and clean responsibility" and manage the cadre team, which always echoed in my mind. I am fully aware that as the head of the grass-roots organization, I feel that my responsibility is arduous and significant. I should not only take the lead in abiding by party constitution's party rules, laws and regulations, but also educate and supervise Comrade party member and the cadre team to cultivate their growth. I think I have a great responsibility!
Second, the main work of the organization in the past year
A year. First, adhere to the biweekly study and implementation system of current political theory, important laws and regulations and the spirit of superior documents in combination with the actual situation of the unit; Second, in order to enable everyone to seriously study and understand the spirit, government cadres take turns to lead the study and explain, so that leading scholars can study hard and listen to scholars to understand assumptions, try not to waste time participating in learning and change the form of going through the motions; Third, according to the actual situation of the unit, conscientiously implement the decision-making and deployment of the higher-level party Committee, and the implementation will never be discounted; Fourth, according to the "three strictness and three realities" special education activity plan deployed by the superior, the "three strictness and three realities" education plan is formulated in combination with its own reality, and it is seriously implemented.
Through the above work, all cadres and comrades in party member have greatly improved their awareness of organizational discipline, rules, dreams and beliefs, especially their work style, life style and service awareness. It has not received any adverse reaction from serious violations of discipline and rules, and has achieved the political guarantee function of organization, thought, belief and action for the smooth development of all the work of the center.
Third, the main problems and shortcomings
First, I have been engaged in technical and administrative work for many years, and I have a serious lack of theoretical knowledge and experience in party affairs. Most of them are step by step, connecting the preceding with the following, lacking innovation; Second, in the past, people who were wronged had different degrees of negative thoughts, such as being afraid of offending people, not having a strong sense of responsibility, and having negative thoughts of getting from the boat to the dock to the station; Third, due to health reasons, there is not enough in-depth investigation and research at the grassroots level, and there is not enough understanding of the thoughts, work and life scenes of front-line workers, and they have not been well taken care of; Fourth, impatience and lack of art in ways and means of expressing personal views are good medicine, but they are inevitably misunderstood. Fifth, because the home is hundreds of kilometers away, there are many personal inconveniences and difficulties, and the observance of work and rest time is not good enough occasionally. In order not to affect the work, a lot of indoor writing work is mostly done at night, which leads to a vicious circle that affects sleep and health, and has suffered from neurasthenia and inevitable deterioration of vision and hearing.
Fourth, the direction of efforts.
After deliberation and reflection, my efforts are as follows: First, we must conscientiously study and implement the spirit of the 18th National Congress of the Communist Party of China and previous plenary sessions, and constantly improve the theoretical knowledge level of the Party; Second, strive to practice the duties of "three strictness and three realities" and "loyalty and clean responsibility" and put discipline ahead; Third, strive to overcome personal difficulties, go deep into the grass-roots front line, grasp the actual situation of work, strive to solve problems for the work of grass-roots units, and provide practical, scientific and feasible basis for administrative leadership decision-making; Fourth, strengthen the cultivation of personal qualities, unite and lead party member cadres and comrades to conscientiously implement the party's line, principles and policies, and earnestly perform the duties of the "two responsibility"; The fifth is to establish the professional thought of "the old cow knows that the sunset is late, so there is no need to whip himself" and cherish the limited and precious performance time given by the organization.
In addition to the above shortcomings, there are inevitably problems and even mistakes that I can't detect. Please remind, criticize and help the superior organizations, leaders and comrades!
4 XX is coming to an end. In the past year, under the care and guidance of leaders and colleagues, through our unremitting efforts, we have made some achievements in our work, but there are also many shortcomings. Looking back on the past year, the work is summarized as follows:
First of all, in terms of service attitude-I know that the image of toll collector represents the image of the whole toll station, so I always dress neatly as required, and always pay attention to my service attitude at work, use polite language and smile. Earnestly do a good job in the five elements of civilized service. Charging is a window industry, and there are various drivers, good and bad. Of course, many drivers understand and support our work, while some drivers are full of grievances, complaints and even swearing. I held back my temper when I met these drivers who were not good at exporting. Instead, we should explain it to them in polite language, resolve it with a kind smile, and let them understand our work, so as to cooperate with our work and pay the fees smoothly. Strive to be a five-star toll collector.
Second, the charging work-study hard at the beginning of the trial charging work, ask if you don't understand, and operate skillfully. The passenger flow of our Nantou station is also increasing gradually, especially on holidays. In this case, in addition to efforts to improve efficiency. Do it meticulously. At the same time, in order to do a good job, I always pay attention to the cooperation with the monitoring room, ask for instructions and report in time when encountering problems, correct and solve problems in time, effectively reduce the error rate, and strive not to make more than 50 thousand mistakes.
But in all aspects, I am far from the requirements of the leaders. In the future, I will continue to obey the arrangement of the leader, actively cooperate with the work of the leader, and improve my professional level and ability and quality through continuous learning. Be a qualified toll collector who is assured by the leader, satisfied with the driver and dedicated to his post.
XX is a brand-new year and a year of self-challenge. I will try my best to correct the shortcomings in my work in the past year, do a good job in the new year and do my part for the development of the company.
Work self-evaluation 5 Unconsciously, the busy semester work is over again. This semester, under the care and guidance of the education bureau of Dalang Town, the superior department in charge, and with the joint efforts of all the teaching staff, our park successfully completed various tasks. Conscientiously implement the Regulations on Kindergarten Management, the Guidelines for Kindergarten Education and the Guidelines for Learning and Development of Children Aged 3-6, and establish a correct concept of children's development. By standardizing education management, building excellent and harmonious teachers, focusing on safety work, effectively carrying out kindergarten work, creating good conditions for children's development, the overall quality of teachers has been greatly improved, and the reputation of running a kindergarten has been further improved. The work of this semester is summarized as follows:
First, standardize the management of garden affairs and comprehensively improve the level of running parks.
(a) establish and improve the management mechanism at all levels, and constantly straighten out the management network.
Our park has four directors, a teaching director, a health care doctor and a financial officer. There are safety, health care and catering groups under it, which constantly straighten out the management network and form hierarchical management. Everyone is in charge of everything, and everyone is in charge of the correct and standardized management model. Archives management is gradually standardized and improved. Over the past year, all the materials in the park have been sorted out and numbered on the shelves, ensuring the integrity, accuracy and easy use of the files.
(2) Adhere to management by objectives and routine management.
According to the formulation of objectives, focusing on the four links of management objectives, and according to the overall requirements of kindergarten work materials: guiding ideology, ideological and political education, health care, major activities in the whole park, and monthly arrangement, work is carried out in accordance with the above steps every semester, laying a solid foundation for daily management.
(3) Strengthen team building and build a united and efficient teaching staff.
1, and strive to improve the ideological quality of faculty.
Our garden has always attached importance to the ideological quality education of teachers and staff, and regularly organizes teachers and staff to study kindergarten professional ethics and teachers' morality. Grasp the advanced models of the park, learn from them, and organize the teachers in the whole park to carry out the "Teacher's Ethics Speech Competition". Through these activities, all the staff and workers have a deeper understanding and understanding of how to do their jobs well in ordinary posts and become model students in all aspects. So as to establish a good professional ethics and professionalism.
2, strengthen the training of personnel in each position.
(1) concentration, grouping, etc. In order to improve the theoretical level, prepare for the full implementation of the curriculum reform, gradually change the old educational behavior and establish a new educational concept, our garden organizes all the teaching staff to study the new syllabus and guide. Logistics post personnel regularly learn job responsibilities.
(2) Organize teachers to go out to study, observe and discuss activities on a regular basis. Make progress in learning from experienced kindergartens. Over the past year, teachers have been organized to visit and study in central kindergartens and municipal kindergartens in batches. Through visiting, studying and comparing, we can find out the gap, learn from each other's strengths and constantly improve teachers' skills and teaching quality in all aspects.
(3) Inviting lecturers from Sinology and Montessori Mathematics to our park regularly to train teachers and improve the level of teachers' teaching activities.
(4) Conduct regular business training and discussion for new teachers, make them familiar with the life and study of kindergartens, learn the rules and regulations of kindergartens, and strive to improve the teaching quality.
3. Pay attention to the development of teaching and research activities and improve the quality of teaching guarantee.
(1) Give full play to the role of teaching and scientific research. After the establishment of the kindergarten teaching and research group, the teaching and research group with large, medium and small classes selected a group of teachers with excellent morality, ability, professionalism and diligence as the team leader. To carry out teaching and research activities in the form of new and old teaching and research activities and observe high-quality classes, the whole park has carried out environmental layout and regional activities appraisal over the past year.
(2) Carry out experience exchange activities. In order to improve the quality of daily management, our park organized a unique "introduction of daily management experience" activity. After these activities, * * * discussed how to do a good job in class management. Teachers also made many innovations in class management and achieved good teaching and research results.
(3) Pay attention to the cultivation of children's quality in all aspects. All along, our park has followed the educational principle of combining protection with education, and has long adhered to it. Combined with Mother's Day activities, the whole park made cards and flowers for mothers. In April, our garden organized a self-help competition for middle and large classes of children, and in May, our garden organized children to conduct fire drills. Children have a preliminary understanding of fire escape, but also have expanded. In July, the graduation ceremony of the first large class was held. Our garden was well received by parents in the performance report. Under the careful training of the teacher, the children have made certain achievements in all aspects. Second, strengthen health care.
1。 Our park insists on doing a good job of morning check-up for children entering the park every day. Health care doctors have effectively prevented the occurrence of infectious diseases in children through "one touch, two questions and three investigations". Teachers in each class conduct class physical examination every morning and noon to find the source of infectious diseases, and immediately isolate them at home to effectively prevent the occurrence of infectious diseases. Do a good job in health care. Do a good job of physical examination and daily epidemic prevention before freshmen enter the park, give abnormal care to weak children, strengthen exercise and improve their immune ability. Strengthen the sanitation and disinfection work, partition the environment of the park, and prevent the occurrence of chicken pox, flu and other epidemics. The children's activity room insists on air circulation, cleanliness and hygiene, so that it can be cleaned and disinfected every day to provide a healthy and comfortable learning environment for children.
2。 Do a good job in propaganda. This semester, our garden continued to use publicity windows, family contacts, parent-teacher conferences, school safety platforms and other platforms to publicize scientific parenting knowledge to parents, and permeated health education into Children's Day activities, which improved children's safety and health awareness and promoted their healthy development.
Third, strengthen safety management.
1。 Strengthen safety education.
(1) Carry out fire-fighting knowledge education, so that children can initially have self-protection awareness such as coping skills, alarm skills and escape.
(2) Strengthen the safety awareness of teaching staff and put children's safety in the first place.
(3) Strict shuttle card system, so as to "enter the park with the card", and do a good job in the shuttle service for children to go to and from the park, so that every child can enter the park happily and leave the park safely.
2。 Strengthen safety management.
(1) Improve rules and regulations, clarify post responsibilities, and strictly implement relevant rules and regulations. And often learn about safety management and safety knowledge.
(2) Check all kinds of safety facilities regularly and irregularly, strengthen the management of key places and construction equipment, and earnestly safeguard large and medium-sized outdoor teaching toys to avoid accidents.
(3) Continue to implement the pre-shift safety inspection and reporting system, and make monthly inspection and timely rectification.
(4) Strictly implement the guard's duties, strengthen the guard's management, strengthen the guard's sense of safety responsibility, open and close the school gate on time, and do a good job of asking and registering foreign personnel to prevent children from leaving the garden gate alone and non-staff members from entering, so as to ensure the safety of children's lives.
Fourth, do a good job in parenting to ensure the healthy growth of children.
1。 At the beginning of the semester, the class held a parent-teacher meeting to learn about some important work of the class this semester with parents, and communicated with parents about their children's development in time, which won their support and help.
2。 The mother's day theme activity "I love my mother" and the parent-child painting activity "Love Umbrella" were held, and the parent-child garden activity and the first kindergarten graduation ceremony were also organized on June 1, and parents were invited to participate, which won unanimous praise from the majority of parents.
3。 The director and the class teacher always receive and answer all kinds of questions raised by parents, including patiently and meticulously explaining to parents and strengthening communication, which has been affirmed by parents.
4。 Our park also insists on issuing a family contact manual every two weeks to let parents know about their children's study and life in the park, and at the same time let teachers know about their children's performance at home and strengthen family ties.
The Shortcomings of verb (the abbreviation of verb) and the Direction of Efforts
Summarizing the work of the past semester, we have made achievements, but there are also some shortcomings, such as: the exploration and practice of teachers' autonomy is not enough, and some faculty members are not strong in their sense of ownership; The quality of game activities is not high and the innovation is not strong; Teachers' awareness of actively carrying out teaching and scientific research is not enough ... but we firmly believe that under the leadership of the town education bureau, all kindergarten staff will work together to re-learn and create the brilliance of kindergartens.
Chapter VI Work Self-evaluation Since I started work, I have made great progress and gained a lot in my thought, study and work under the careful training and guidance of the unit leaders and through my continuous efforts. The work is summarized as follows:
Ideologically, take an active part in political study, adhere to the Four Cardinal Principles, support the party's principles and policies, consciously abide by various laws and regulations, and conduct self-appraisal at the front desk.
At work, from XX to XX, I have worked in a certain department, a certain department, accounting department and other departments. Wherever I go, I am strict with myself, study hard and strive to be an expert. It is with such a firm belief that I have mastered savings, accounting, planning, credit cards, personal loans and other businesses and become an expert in XX business.
I remember that when I first entered XX Bank, in order to master the business of XX Bank as soon as possible, I went to my post more than an hour in advance every day to practice counting money, abacus and savings. Although I took the 1 hour bus from my residence to my work at that time, I got into the habit of arriving at my work early every day, rain or shine, especially in winter, because I was afraid I couldn't get on the bus, I often had to go to work two or three hours earlier. It is also a habit to tidy up first, then read the business book or prepare for a day's work, so that I have enough time to learn more business knowledge and lay a good foundation for the smooth development of my work in recent years.
When buying a second-hand house, because he didn't know what to do, he just had an idea, so I introduced him to all the loan processes in detail. In addition to serving customers wholeheartedly, I also actively responded to various activities organized by the industry, often participated in various competitions organized by the unit to show myself, and achieved excellent results and was commended by the unit.
In learning, I have never given up learning theoretical knowledge and business knowledge since I joined the work. As I graduated from a financial school in a technical secondary school, I taught myself a junior college in my spare time as soon as I started working, and graduated from xx. But I am not satisfied with the status quo. I taught myself a bachelor's degree in finance at Northeastern University in xx. Because of my hard work and excellent grades, I have been fully affirmed by my teacher in my study, and I am actively preparing my thesis defense. Not only have I mastered and improved my financial knowledge, but also have a certain theoretical level, which has completely reached the level of undergraduates. While studying the theory, I have studied my own business more deeply and integrated the financial knowledge I have learned into my work, so that my business level can be continuously improved. Xx years to participate in the national intermediate economist qualification examination, successfully passed, was hired as an industry intermediate teacher. In the examination of business knowledge for many years, every accounting qualification examination has reached the level of 1.
Finally, I want to say that the above is just a little achievement in my work, and I can't do without the help of unit leaders and colleagues. I have always believed the saying, "No matter how bright a match is, it is only as bright as a bean." . But if you light a pile of matches with a match, it will burn very brightly. "I hope to use my brilliant youth to ignite the passion of everyone around me and inspire my colleagues to contribute to our cause and make contributions.