Pharmacy staff internship summary report to sales staff. It is also one of the cores of pharmacies. The quality of pharmacies depends largely on the sales staff. Most pharmacies are repeat customers. The salesmen for minor illnesses should be doctors, and the salesmen for serious illnesses should be staff, so as to give patients a sense of security. . Wait a minute, the clerk in the drugstore is no joke. It is art to make money while treating diseases.
The position of shop assistant seems ordinary, but it is not easy to do this job well. There are also many names and locations of drugs, and there are also many drugs in pharmacies.
The salesman takes smiling service as the theme.
I learned a lot about drugs and summarized some things that I think are more important. Important things should be done first to ensure the quality of work and improve work efficiency. Speaking of work, I usually go to the store about 10 minutes in advance to sort out my mood and prepare for the day's work. When I see a customer, I will smile and say:? Hello, sir (or other)! ? Similar polite expressions, such as? Excuse me.
Every customer walks into a pharmacy with a certain demand, so the clerk should know the customer's real purchase motivation as soon as possible, and then recommend the most suitable medicine to him.
Observation+exploration+consultation+listening = fully understand the customer's needs and the sales equation of the pharmacy salesperson.
Every customer walks into a pharmacy with a certain demand, so the clerk should know the customer's real purchase motivation as soon as possible, and then recommend the most suitable medicine to him. So, how can we know the customer's purchase demand?
Understand others' thoughts by observing their expressions.
By carefully observing customers' actions and expressions, we can gain insight into their needs and find clues about customers' purchase intentions.
1, observe the action. Whether the customer is in a hurry, whether to rush into the pharmacy to find medicine or just stroll around; Pick up a medicine three times and five times, or look back many times. By observing these behaviors of customers, the clerk can see through their psychology.
2. Observe the expression. When receiving the medicine handed by the clerk, did the customer show interest, smile, or show disappointment and frustration? When the clerk told him about drugs, was he listening carefully or absent-minded? If both cases are the former, it means that customers are basically satisfied with the drugs; If both cases are the latter, it means that the medicine is not to the customer's taste at all. A shop assistant should never judge a book by its appearance. People who dress simply may spend a lot of money on expensive drugs; Well-dressed people may buy the cheapest cold medicine. Therefore, shop assistants should not treat customers with subjective feelings, but should respect their wishes.
Trial recommendation
By recommending one or two drugs to customers and observing their reactions, we can understand their wishes. For example, a customer is carefully watching anti-inflammatory drugs. If the customer simply entertains, then the drugstore assistant can detect the customer in the following ways: this anti-inflammatory drug is very effective. ? Guest:? I don't know if this is the case. The doctor prescribed medicine for me, but it has run out. I forgot what kind again. Please think it over and let me know. You can also ask our attending doctor here. Oh, I remember, it's this. ? In this way, the pharmacy assistant tentatively said a word and reached a deal. What the customer sees is a topic, not a general question, such as? what can I do for you? It's nothing. I'll look around first. ? Shop assistant:? If you need me, you can call me anytime. ? The clerk didn't get any clues about the customer's purchase demand. Therefore, the clerk must carefully observe the customer's actions, cooperate with appropriate inquiries and recommendations, and will quickly grasp the customer's needs.
Summary report on the internship of pharmaceutical personnel on xx, 2002. It is an honor to join xx Pharmaceutical Co., Ltd. and to be an intern in the company. Looking back on my internship in the past six months, I have gained a lot. I would like to express my heartfelt thanks to the manager, Sister Luo and other seniors. It is because of your support, care and help that I have finished my work well. At the same time, I would like to thank xx Pharmaceutical Co., Ltd. for giving me an opportunity to show and improve myself. Through this period of work and study, my thoughts and professional skills have been greatly improved, which are summarized as follows:
I. Gain and understanding
For me who is about to graduate, working as a pharmaceutical assistant is both an opportunity and a challenge. Fortunately, I became a member of the company and worked as an intern in the head office for a month. For the first half of the month, I felt very uncomfortable. Thanks to the care and encouragement of the store manager and master, I can study the company system seriously, constantly improve my professional level and service concept, and mainly study the classification, use and dosage of drugs. As an intern who has just engaged in the pharmaceutical industry, I have accumulated knowledge through the words and deeds of my predecessors, and at the same time I have exercised my patience in my work, realizing that it is extremely important to be serious, careful and responsible in my work, do a good job in every business and serve every customer well.
During my internship, I realized that my knowledge, potential and experience were very lacking, so I never dared to take it lightly at work, and I always insisted on asking questions if I didn't understand. Pharmacy assistant is a comprehensive occupation, which is very training. Do cleaning, write plans, communicate with customers and audit accounts every day. Although boring, I like it. I feel that I have really become a medical worker, and I am very proud of bringing quality services to many patients.
Second, the existing shortcomings and the direction of efforts
The internship in the past six months has been fruitful. However, there are many problems due to the new society. For example, the usage and dosage of similar drugs are often mistaken, and Kan Kan, who just came out of school, still can't be confident when dealing with customers. Sometimes you can't do anything about difficult customers. All these need to be improved in the future work. Of course, I won't relax myself. There is still a long way ahead. I will work harder and study, improve constantly, get the qualification certificate of licensed pharmacist as soon as possible, and be an excellent drugstore operator. Bring better service to every customer.
The past 20XX years have been a crucial year for our company to step into rapid development and make solid progress in all work. Under the correct leadership of the company, the management of X Pharmacy has achieved remarkable results, and the product sales revenue has exceeded 2 million yuan in one fell swoop, reaching 2.25 million yuan, a record high, with an increase of 65,438+060% over last year. The annual work summary of pharmacy manager, the main work summary of 20XX years is as follows:
I. Sales situation
The total sales revenue of products in 20XX is 2.25 million yuan, which is 2.5% of that in 20XX. 6 times, these achievements, in addition to the hard work of our employees, can not be separated from the correct decision of the company and the careful support and cooperation of various departments of the company.
Second, enterprise management.
1. Usually pay attention to the improvement of employees' professional quality and participate in all kinds of product knowledge training and promotion skills training organized by the company.
2. Take different promotion methods for different consumers, be good at grasping customers' consumption psychology and make targeted product introductions.
3. The implementation of the membership card system has stabilized a part of the customer base and enhanced the popularity of pharmacies.
4. Timely count the shortage situation, carefully purchase new specific drugs for customers, and bring home delivery service.
Third, there are problems.
1. The application for medical insurance designated pharmacies has never been completed, and many customers have been lost.
2. The membership card has just been implemented, and many details are not perfect enough to make the membership system play a greater role. For example, the introduction of member-priced goods does not constitute a long-term mechanism, and the gifts exchanged for points are single.
3. The lack of professional knowledge of practitioners, especially the knowledge of pharmacology and pathology, can not better guide patients to use drugs, which directly affects the curative effect of patients and the sales of related drugs.
4. The store manager himself lacks the latest development of the industry, is insensitive to changes in external factors, and cannot adjust his business ideas in time.
Four. Plans and suggestions for future work
1, further improve the membership system, update members' products with rich prices and redeem points for gifts in time, and strive to achieve weekly specials and monthly gifts.
2. In order to expand store publicity, enhance popularity and attract more potential customers to shop, community free clinic activities can be planned, such as free blood pressure measurement, blood sugar measurement and health consultation. In addition, according to the high incidence of diseases in different seasons, the store can distribute pamphlets on prevention and treatment methods of various diseases and daily health care tips.
3. Ensure that the goods on the shelves are complete in variety, sufficient in quantity and reasonable in structure, and actively seek medical advice for customers to better meet the needs of different customers.
4. Organize employees to carry out professional quality training, so that employees' professional knowledge and sales skills can better meet the needs of the company's rapid development.
5. Through the study and training, the store manager can keep pace with the times, fully grasp the industry trends and the company's business ideas, and better lead employees to do a good job, thus steadily improving the business situation of our store and creating greater benefits in 20XX.
Summary report on internship of staff in pharmacy department On July 26th, 2004, I was honored to join xxx Pharmaceutical Co., Ltd. and became an intern of the company. Looking back on the six-month internship, I have gained a lot. I would like to express my heartfelt thanks to the owner, Sister Luo, and her predecessors. It is because of your support, consideration and funding that I successfully completed my work. At the same time, I would like to thank xx Pharmaceutical Co., Ltd. for giving me an opportunity to show and publicize myself. Through this period of events and study, I have made great progress in my thoughts and professional skills, which are summarized as follows:
I. Achievements and understanding
For me who is about to graduate, being a pharmacy salesman is both an opportunity and a challenge. Fortunately, I became a member of the company and worked as an intern in the head office for a month. For the first half of the month, I felt very uncomfortable. Thanks to the attention and encouragement of the store master, I was able to study the company system seriously, improve my professional level and work concept in time, and learn the classification, use and dosage of drugs during the period. As an intern who has just engaged in the pharmaceutical operation industry, during the incident, my grandfather's words and deeds accumulated knowledge and tempered the patience of the incident, and realized that it is extremely nervous to be careful, do every business event well and handle every customer well.
In the real xxx process, I realized that my knowledge, skills and resume were very short, so I never dared to take it lightly in the event, and I kept asking questions if I didn't understand. Pharmacy salesman is a comprehensive profession, and it is very hard to train people. Clean up every day, write plans and exchange accounts with customers. It's boring, but I like it I feel that I have really become a medical worker, providing quality services for lenient patients. I am very arrogant.
Second, the existing shortcomings and positive direction.
This half-year internship has certainly gained a lot. However, as we have just faced the society, there are many problems. For example, the usage and dosage of similar drugs are often mistaken, and Kan Kan, who just came out of school, can't be arrogant to customers. Occasionally, there is nothing I can do for difficult customers. These are all things that need constant reform in future events. Of course, I won't relax myself. There is still a long way to go. I will work and study more actively, and I will make continuous progress. I will get the qualification certificate of licensed pharmacist as soon as possible and be a good pharmacy clerk. Provide better service for every customer.
Summary report on internship of staff in pharmacy department On July 26th, 2005, I was honored to join xxx Pharmaceutical Co., Ltd. and became an intern of the company. Looking back on my internship in the past six months, I have gained a lot. I would like to express my heartfelt thanks to Roger, the manager, and other seniors. It is because of your support, care and help that I have finished my work well. At the same time, I would like to thank xx Pharmaceutical Co., Ltd. for giving me an opportunity to show and improve myself. Through this period of work and study, my thoughts and professional skills have been greatly improved, which are summarized as follows:
I. Gain and understanding
For me who is about to graduate, working as a pharmaceutical assistant is both an opportunity and a challenge. Fortunately, I became a member of the company and worked as an intern in the head office for a month. For the first half of the month, I felt very uncomfortable. Thanks to the care and encouragement of the store manager and master, I can study the company system seriously and improve my professional level and service concept in time, mainly learning the classification, use and dosage of drugs. As an intern who has just engaged in the pharmaceutical industry, I have been taught by my predecessors, accumulated knowledge and exercised my patience at work. I realize that it is extremely important to be serious, careful and responsible in my work, do a good job in every business and serve a good customer.
During my internship, I realized that my knowledge, ability and experience were very lacking, so I never dared to take it lightly at work, and I always insisted on asking questions if I didn't understand. Pharmacy assistant is a comprehensive occupation, which is very training. Do cleaning, write plans, communicate with customers and audit accounts every day. Although boring, I like it. I am very proud. I have really become a medical worker, providing quality services for patients.
Second, the existing shortcomings and the direction of efforts
The internship in the past six months has been fruitful. However, there are many problems due to the new society. For example, the usage and dosage of similar drugs are often mistaken, and Kan Kan, who just came out of school, still can't be confident in the face of customers. Sometimes you can't do anything about difficult customers. All these need to be improved in the future work. Of course, I won't relax myself. There is still a long way ahead. I will study harder, improve constantly, get the qualification certificate of licensed pharmacist as soon as possible, and be an excellent drugstore operator. Provide better service for every customer.
Third, strengthen their own learning and improve their professional knowledge and understanding.
Through these two weeks of study, we not only learned a lot of knowledge that is not available in books, but also enriched our experience and accumulated experience. But let us realize that our knowledge, ability and experience are still lacking, so don't fall in love at work. We should be more devoted and study hard. The knowledge in books is far from enough. Only by combining theory with practice can we better understand knowledge, bring it into reality and serve the public. Moreover, in the process of internship, we are also a member of the work, and we must abide by the rules and regulations of the pharmacy, unlike in school. Do things in the store with doubts, do whatever you want, and it is important to keep a learning and serious attitude. At the same time, work requires not only skilled professional knowledge and skills, but also noble professional quality and professional ethics. Finally, I understand that chain pharmacies are different from hospital pharmacies. Pharmacists in hospital pharmacies only need pharmacists to prescribe drugs, while most customers of our chain pharmacies are non-professionals who know little about drugs. Therefore, when taking medicine and taking medicine, be careful and be responsible for every customer.
Fourth, the existing problems
Because each of us has different positions and job responsibilities, there will be some problems during the internship. First of all, salespeople are talking to people, not doing things. His job is mainly to receive customers. He should keep calm and polite when receiving customers. When you meet something you don't understand, you can't be careless. Sometimes some customers will speak non-Mandarin with a little accent when they buy medicine. You must be careful not to miss it in case you make a mistake. Followed by tally clerk, to distinguish the pharmacological effects and properties of different drugs. Grasp the classification of drugs, write down expired and damaged drugs, and report to the relevant person in charge. And pay attention to the hygiene of the channel, clean it up in time when it is dirty, and keep the pharmacy clean. At the same time, everyone must concentrate, be careful of stealing and pay attention to deliberate people.
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