Technical ability: Technical ability refers to the flexibility of social workers in using specific technical knowledge in clinical practice, including interpersonal communication ability, language control ability, problem-solving methods and mode selection and operational ability. Technical ability is not only the concrete expression of theoretical knowledge, but also the concentration and purification of empirical knowledge. The function of technical ability is mainly to help people communicate and communicate with others, which often reflects the technical ability of workers comprehensively. An effective, full and constructive communication process needs to use many subtle skills, such as whether the transmission of various non-verbal information is appropriate and effective, whether the language expression is concise, clear and full of human feelings, whether the hidden meaning behind the language, expression and behavior of the parties can be keenly detected, whether the conversation can be controlled by interrupting, asking questions and summarizing skills, and so on. The purpose of communication is to solve problems, but solving problems requires more technologies, such as how to make plans, how to obtain resources, and how to establish evaluation standards.
Cultural competence, social worker, social work, group, case, judicature, thesis, sociology, social worker qualification examination, Shenzhen social worker, social worker recruitment, social worker employment, group, case, qualification examination, training, teaching materials, Shanghai social worker, Shenzhen social worker and internship cultural competence refers to the cultural roots behind social workers' language, behavior, emotion, psychology and attitude in practice. Cultural roots include ethnic origin, gender, age, marital status, religious belief, social status, educational background and other factors. China is a multi-ethnic country with unbalanced development. There are significant differences in language, social psychology, moral standards, lifestyle, economic level, political participation, etc. Reform and opening up and social changes have enriched the pluralistic characteristics of the existing social culture. For example, the families of urban migrant workers and local residents cannot have the same sense of identity with the community; The subculture of marginal teenagers conflicts with the mainstream culture advocated by the government and society; Poor residents often have less opportunities to participate in society than non-poor groups; The way of communication and interaction between members in traditional families is obviously different from that in modern families. Families and schools often limit children's opportunities to express their feelings freely, and so on. These phenomena are all influenced by status, value, class, age and cultural differences. Cultural competence plays an important role in the case work of social workers. Respect. Complexity and diversity are the remarkable characteristics of social case work, and cultural differences are not only the manifestations of this complexity and diversity, but also one of the root causes of this complexity and diversity. We know that respect, as a basic value of social work, means to realize the rationality and significance of its existence on the basis of understanding the subject system (physiology, psychology and behavior), the subject relationship system (blood relationship, social relationship, cognition and interaction) and the subject environment system (social environment and natural environment). How to show respect in practice is not only a matter of etiquette, but also involves deep rational analysis and equality and openness in the process of interaction, which are inseparable from the cultural ability of social workers. Maintaining cultural sensitivity means that you may have more understanding and respect for the case owner.
Communication. The communication function of cultural ability is the main function. It should be explained that it can obtain the background information and demand information of the case owner more effectively and accurately, and better express empathy. In the process of communication, cultural ability is often organically integrated with technical ability. Set work goals. In the real environment, although litigants can express their needs (sometimes, they can only express their feelings), they are often unable to clearly express their desired goals. That is, when defining how to solve problems or meet requirements; The case owner needs the help of workers. Only when workers are culturally sensitive can they determine the actual work goals with the case leader.
It should be pointed out that although we simply divide the practical ability required by social caseworkers into technical ability and cultural ability, in fact, the two are often blended with each other and there is no significant difference. The former must be based on the latter, and the latter must be manifested through the former. For example, the correct use of body language is a basic technical requirement for professional interviews. But body language in different cultures may have different meanings. Therefore, the purpose of our emphasis on cultural competence is to try to avoid narrow professionalism in social work practice and make contributions to the localization of social work in China.
Case work is to provide material or emotional support and services for individuals and families by professional social workers with professional knowledge and skills related to people and society, with the aim of helping individuals and families to reduce stress, solve problems and achieve a good welfare state for individuals and society. In case work, under the harmonious relationship of mutual trust and cooperation with the case owner, social workers fully mobilize the potential and enthusiasm of the case owner, discuss and study the case owner's problems, family and social environment, and use the case owner himself and his external resources to improve the case owner's ability to solve problems and help the case owner grow up.