If the employees of airlines show discriminatory behavior in the service process, it shows that there are problems in the corporate culture of airlines. As a large enterprise with business all over the world, airlines should have an international vision, respect the differences of different cultures, and understand and meet the needs of travelers from different regions and cultures.
Airlines need to work hard on staff training and management, and strengthen the restraint and supervision of employees. It is necessary to formulate corresponding norms and systems to ensure that employees will not discriminate against or treat any passengers unfairly because of their personal views or opinions. At the same time, airlines can also increase training courses in common languages, improve employees' multilingual service ability, and improve service quality and cultural quality.
In a word, airlines are the best in the international transportation service industry. While continuously improving the service quality, we should also pay more attention to the construction of corporate culture, earnestly safeguard the rights and dignity of passengers and realize our own sustainable development.