As the application foundation of informatization of government agencies, enterprises and institutions in China, how to develop and evolve in the future will have an important impact on the pattern of information industry in China and the application and popularization of informatization of government agencies, enterprises and institutions. How OA will be interpreted in the next 3-6 years is as follows.
Humanization:
The traditional OA function is relatively simple, and the employees are easier to use. With the continuous expansion of functions, employees have different requirements for functions, which requires that the system must have humanized design, be able to combine functions according to the needs of different employees, and put the right functions in the right places for the right employees to access, so as to realize real people-oriented management. This is consistent with the goal of He Qiang Software. In the future, OA portal will emphasize humanization, usability, stability and openness, emphasize the convenience of communication and cooperation between people, integrate various information sources, and build an extensible management support platform framework, thus changing the status quo of "people looking for systems", realizing the brand-new concept of "systems looking for people" and allowing the right roles to acquire the right knowledge in the right scene and at the right time. In fact, "humanization" is an "automation".
Wireless:
Using new technology, mobile OA collaborative application will become the growth point in the future. The application of information terminals is being fully integrated, and the application of 3G wireless mobile technology in China is just around the corner. It makes the mobile device which combines computer technology, communication technology and Internet technology become an essential information terminal for personal office, and the collaborative application of mobile OA on this carrier will be a highlight of management, realizing real-time dynamic management everywhere, which will bring a huge leap to traditional OA. At present, some mainstream OA software enterprises in China are actively using modern mobile phone technology, so that OA mobile office and wireless control will be handy and feasible anytime and anywhere.
Intelligence:
With the development of network and information age, users are faced with more and more data when dealing with business data. If office software can help users do some basic business intelligence (BI) analysis, help users quickly discover some potential business laws and opportunities from these data, and improve their work performance, it will be very attractive to users. In Microsoft's Office 2007 version, some basic business intelligence functions have been provided, such as displaying the size of data in different colors and reflecting the size of values according to the progress bar. I believe there will be more such functions in the future. In addition, there are some other development trends of office software. Take He Qiang Software as an example. In the future, OA software itself will be more intelligent, such as customizable email and SMS rules, powerful self-repair function, man-machine dialogue, video playback, more colorful interface and so on.
Synergy:
In recent years, many enterprises have established their own office systems, introduced financial management software, and introduced invoice, ERP, SCM, HR, CRM and other systems. Although these systems improve the work efficiency and management level of enterprises, they also form their own information islands, which cannot form an integration effect to help enterprises manage and make decisions more efficiently. Therefore, integrated software that can integrate various systems and work together with these systems has become the general trend and will be more and more welcomed by enterprises. Therefore, in the future, OA will make great strides towards the collaborative office platform. Collaborative OA system can integrate business management data stored in MIS system, ERP system and financial system into workflow system, so that the system interface and accounts are unified and the business is closely integrated through processes. In the future, it is possible to achieve seamless integration and collaboration with the official document circulation, information release, audit and approval systems in e-government. Therefore, collaborative ideas and collaborative applications will be more included in OA, realizing the transformation from traditional OA to modern collaborative OA. It is emphasized that collaboration is not only the collaboration within OA, but also the full collaboration and seamless connection between OA and other business systems.
Summary:
"OA based on project development" appeared in the early 1990s, followed by "all-product OA". However, it is really difficult to be optimistic in meeting users' personalized needs, adaptive needs and low-cost popularization, and "universal OA" is the result of the continuous progress of OA technology, just like Windows eventually replaced DOS system, which is more universal, more adaptable, moderately priced and more in line with users' extensive needs. However, in order to solve the doubts of some users that "universality equals uselessness", GM should have some industrialized characteristics, rather than vague universality. It can combine the application characteristics and functional requirements of the industry, and the application and promotion of OA will be more rapid and effective in the future.
Portal:
OA is an enterprise-level cross-departmental basic information system, which can connect all personnel in all positions of the enterprise and all kinds of information systems and information resources of the enterprise. On the premise of enterprise strategy and process, business systems are integrated through technologies similar to "portal", so that structured data in ERP, CRM, PDC and other systems can be displayed in the management support system through the portal, providing integrated services such as decision support, knowledge mining and business intelligence, and realizing digitalization, knowledge and virtualization of enterprises. At this time, it may not be called OA, but a name that can better reflect its value, such as "Enterprise Knowledge Portal EKP".
Network:
With the rapid development of network and information age, how to connect the existing office automation system to the Internet conveniently is the development trend of office automation in the future. For example, GOOGLE launched online document processing software and spreadsheet software, which realized the seamless connection of online office; Microsoft Office users can directly search the resources related to their work on the network in the Office software, and users can directly write their own blogs in the Office software and send them to the online blog space to realize mobile office. This points out a future direction for domestic OA software manufacturers. How to effectively connect and interact the existing OA system with the Internet, instead of "starting a new stove", will determine their competitiveness and market position.
Edit this office automation solution.
Enterprises equipped with telephones, faxes and computers and built internal management local area networks can only establish a basic platform for transmitting information and assisting decision-making, but it cannot change the overall pattern of an information society. At present, the Internet-led information wave is rising nationwide, which will fundamentally change the role of enterprise information construction, from the current position of assisting decision-making to the central position of management activities. As the most active economic factor in modern economic life, the position of informatization construction in enterprise management will also undergo fundamental changes in the tide of this era.
Enterprises should establish their own modern enterprise management systems according to their existing informatization level, including office automation (OA), customer relationship management (CRM), enterprise resource planning (ERP) and so on. Enterprises should decide the order and time of implementation according to their actual situation and objective needs. Our plan is: firstly, solve the problem of complicated procedures and serious waste in office, and realize office automation based on WEB or NOTES. OA system is relatively standardized, short in implementation period and quick in effect, and can be used as a data exchange platform for future information platforms, laying a solid foundation for future information exchange and knowledge management. Then, establish CRM and ERP systems to solve the one-stop service of internal sales, decision-making, market and customer management and even human resources, finance and quality management, so that enterprises can step into the palace of modern management.
Edit the system functions of office automation in this section.
Office automation system has the following six functions:
1. Word processing. Including file input, editing, modifying, merging, generating, storing, printing, copying and printing. This task is usually accomplished by word processors, intelligent copiers and light-weight printing equipment for electrophotographic typesetting.
② File management. Including document registration, filing, classification, retrieval, confidentiality, tabulation, etc. Generally, it is realized by establishing a public or private distributed relational database system.
(3) administrative management. Including chart generation, schedule, work plan, personnel management, financial management and material management. , mainly through computer graphics system, database and various application software.
④ Information exchange. OA system mainly exchanges information through e-mail and electronic conference, and has developed from telephone network, telex network and computer network to integrated service digital network.
(5), decision support. OA system can be equipped with decision support system (DSS) and group decision support system (GDSS).
⑥. Image processing. Includes inputting printed letters and numbers directly into the computer with an optical character reader, and inputting graphic characters into the computer with a photoelectric scanner or digitizer. Some office automation systems are equipped with image processing systems, which have the functions of image recognition, enhancement, compression and recovery.
Edit the man-machine interface of office automation in this section.
The man-machine interface of office automation system includes physical interface and logical interface. Logical interface refers to system operation, and physical interface refers to input and output means. Most systems provide menus, prompt commands, function keys and help pages. Help page is a question-and-answer page, which asks and answers questions in natural language. When users don't know how to use a specific service program, the help page will tell them how to use it. Most systems also provide calendar, scheduling, meetings and other services, as well as file generation systems, database management systems, communication facilities and so on. Office workers directly contact OA system, which is a computer system or OA workstation. They should have flexible and diverse ways of system interaction, including language interaction, text interaction, graphic interaction, keyboard interaction and so on. Keyboard and monitor are generally used. The display guides the work content to be processed in the form of menu arrangement, and the office staff inputs data and commands through the keyboard. OBE language is a two-dimensional sample query language, which allows office workers to program directly in two-dimensional image objects. Its data targets include letters, forms, reports and graphics. Office workers can easily create, store and distribute documents on the two-dimensional display screen with a mouse or a light pen, and handle different tables and graphs. You can also use photoelectric scanner or digitizer to directly input files and charts into computer for processing, use intelligent copier to realize remote copying, and use intelligent fax machine to store and forward files and other interface technologies. The electronic whiteboard can be used in electronic conferences to realize remote control of full-screen retrieval, storage and replication. The development direction of user interface is to adopt OA expert system. Edit this section of office automation and WEB
At present, the more mature mode of office automation system is client/server mode, while the new generation of office automation system should be Internet/Intranet mode (that is, B/S), which can better meet the current and future requirements. The office automation system based on Internet/Intranet is a WEB-based office automation system, and its running mode is different from C/S mode. Before moving, the client downloads the network-based office automation application from the server through the browser on the client workstation. The system in this way has the following advantages: (1) The hardware requirements of the client machine are low, and the current popular browsers support various operating systems, so users can run new application systems on the basis of retaining the original software and hardware, and protect the existing investment. (2) WEB-based office automation system only needs to be configured and maintained on the server, which greatly reduces the difficulty and cost for users to maintain and upgrade the software system and makes office automation easier to realize. (3) Access the office automation system based on WEB through the browser, which is a simple and unified interface. Its interface is quite friendly, easy to operate, easy to learn and use, and easy for users to accept, thus saving users' training time and expenses. This is of great significance to reduce the resistance of implementing office automation. (4) The system is safe, reliable and extensible.