If an enterprise refuses to refund the cost of publishing a paper and cheats consumers, it can call the public hotline 12345 to complain to the market supervision department.

Complaint means that a person whose rights and interests have been infringed has the right to claim rights from the relevant state organs in view of the illegal and criminal facts that the relevant organizations have violated their legitimate rights and interests. The complainant is a person whose rights and interests have been infringed.