Case 1
Reference answers or tips:
At first, the organization was small and few methods were used. With the expansion of the organization, managers can not continue to complete the previous successful methods as before, and management methods can not adapt to the further development of the organization. This paper analyzes the steps of organizational change.
Watch industry tourism
Reference answers or tips:
1, the conflict is due to the dispute of authority, and the conflict is due to the obstacle of information communication.
2. Wayne's method of solving contradictions is feasible. He adopted the strategy of shifting the target, such as setting up Ma De, a conflict with them, and promoting the communication between Mingjuan and Asu to coordinate their cognition.
3. To improve interpersonal relationship, we must embody the principle of equality, mutual benefit and compatibility. Let Mingjuan and Asu live in peace, understand each other, tell them that it is more beneficial not to be promoted, and make them believe Wayne's words. This process inspires us to help our subordinates deal with interpersonal problems correctly with scientific methods according to the principles of interpersonal communication.
Case 3
Reference answers or tips:
1, Wang phenomenon shows that the actual management level and quality of leaders, that is, real talent and practical learning are very important.
At the same time, it also shows that Wang's autocratic management method still has good results in the case of relatively simple and mature technology and chaotic management.
2. Studying the phenomenon of Wang at present has the following practical significance:
First, reform should start with business leaders;
B, the key to reform is management innovation. It is necessary to establish a scientific management system and strictly implement it. And according to the objective actual situation, adjust the management style of leaders in time.
C, reform needs institutional innovation, and the personal interests of leaders and organizational interests should be combined in the operational mechanism.
Case 4
Reference answers or tips:
1, according to Chandler's organizational structure theory, we can find that the mosquito-repellent incense factory in Lu Zhenhua adopts a functional (or linear functional) organizational structure. 2. According to Chandler's organizational structure theory and contingency thought, the product-oriented structure proposed by Baofa is essentially a business division organizational structure.
Case 5
Reference answers or tips:
1, because Tang Wen reformed the previous organizational structure in order to facilitate his centralized leadership, control and management of the company. The reformed organizational structure is a typical linear functional structure: it includes linear relations, staff and committees, and the management level is distinct. There is centralized leadership, which facilitates the deployment of manpower, financial resources and material resources; Clear responsibilities are conducive to improving work efficiency; Orderly, so that the whole organization has the advantage of high stability.
The original organizational structure has many disadvantages, such as multi-head leadership, unclear rights and responsibilities, chaotic management levels, unreasonable management span and so on.
2, Tang reform organization structure may encounter the following problems:
(1) Conflicts from employees' ideas;
② Resistance due to status change;
③ Resistance from people's living habits;
Resistance from social environment, such as people's accusations or criticisms.
He should follow the following steps to realize it:
(1) to carry out publicity and education activities;
(2) Mobilize the masses to discuss and participate in the organizational structure reform by using group dynamics;
(3) Holding training courses to call on people to promote and support reform;
(4) Clear rewards and punishments, using force field analysis to reward the advanced and backward in education, strengthen the factors supporting reform and weaken the reactionary factors.
Case 6
Reference answers or tips:
1, Volvo's job redesign process shows that job enrichment is the need of human social progress and management improvement. By reducing the degree of job specialization and changing the content, function, relationship and feedback of work, people design his work to be more challenging, sense of accomplishment, sense of responsibility and autonomy, realize the enrichment of work, and pay attention to the changes of main characteristics such as work content, work function and work relationship, so that employees are satisfied with their work.
2. From the work redesign process of Volvo, we can get the following enlightenment:
In fact, the advantages of job enrichment outweigh the disadvantages. Its advantages are: compared with the conventional and single work design method, it can provide greater incentives and more opportunities for satisfaction, thus improving the production efficiency and product quality of workers and reducing the turnover rate and absenteeism rate of workers.
B, first of all, a responsible senior leader presided over the design and control, and the leaders of several departments implemented it. Second, choose some tasks and analyze what motivates them. Third, get rid of conventional ideas and accept that work procedures can be changed and work tasks can be combined into a whole. Fourth, invite employees to discuss the reorganization of work tasks, emphasize the incentive factors to complete work tasks, and focus on the analysis of work content. Fifth, workers should measure their sense of accomplishment and attitude before and after the experiment when they participate in the design and experiment enrichment. Sixth, the allowable output may decline. Seventh, the experiment allows different viewpoints, and the experimental results show the fruitful results of the work.
Case 7
Reference answers or tips:
m = e 1×∑I = 15 E2i Vi = 0.5[0.2×0.8+0.3×0.5+0.5×0.2+
(-0.8× 1)+ 1×0.2]=-0.095
The result of some calculations is that the incentive level is negative, indicating that Xiao Wu will not take the initiative to pick up this topic. Mainly because he attaches too much importance to the relationship with his colleagues, it is estimated that most (80%) will destroy the relationship with his cherished colleagues.
Why does E 1 not contain negative values? Because it is estimated that even if the problem is not solved, it will not cause accidents or losses, so there will be no negative value.
Case 8
Reference answers or tips:
In this case, Director Jia only subjectively decided not to be fined for being late and leaving early according to the usual practice. Reforming unreasonable factory rules and regulations helps to mobilize the enthusiasm of employees. Director Jia's cancellation of the punishment for being late is welcomed by workers, which shows that Director Jia has done the right thing on this issue. However, when formulating new rules and regulations, he made the decision to leave early because he didn't do a good job of investigation and study and didn't understand why the workers left early. He really did it.
In view of the problems existing in the case, in order to implement the new regulations, Director Jia should change the original leadership style, adopt management style 3 or 4, and formulate fair, reasonable and effective rules and regulations under the condition of full discussion and consultation with workers. In order to solve the problem of workers queuing to take a bath, the factory should completely transform the women's bathhouse. This cleared the obstacles to the implementation of the new regulations.
Case 9
Reference answers or tips:
1, Feng Jingxi manages the enterprise in a democratic way, which makes employees feel the warmth of the big family; He can know people well, use talents rationally, emphasize people's enthusiasm and creativity, and take pride in having a high-quality talent team; He can lead by example, temper justice with mercy, pay attention to unity and create an organizational atmosphere that makes people work hard. It is these that make Sun Hung Kai Securities Co., Ltd. have a high cohesion.
2. This case tells us how important the management ideas and methods of the leaders of an organization are to the development of an organization. In management, adhering to the people-oriented concept and attaching importance to the role of people are the foundation of an organization's success. Starting from the needs of employees, Hong Kong Sun Hung Kai Securities Co., Ltd. takes incentive measures to build a "big family" to meet the needs of employees for safety, interpersonal communication and growth and development, which is the embodiment of content-based incentive theory in practice.
Case 10
Reference answers or tips:
1, Adams's equity theory holds that whether a person is satisfied with his own remuneration can be seen not only by its absolute value, but also by social comparison or historical comparison. That is, when one person's contribution is equal to another person's reward, he feels fair, otherwise he feels unfair. For the existing fixed salary system, Xiao Bai feels that his contribution is increasing, but his remuneration has not increased, so he contributes remuneration.
2. McLelland believes that a high-achievement motivator has the following characteristics: first, he can take personal responsibility for solving problems; Second, he is good at adjusting his achievement goals in the process of work, so that he can constantly meet the needs of achievements in the work that can actually achieve goals; Third, for those who need high achievements, he wants to know his work and achievements and the evaluation of his superiors in time. Based on this, it can be judged that Xiao Bai is a high achievement motivator, because he can undertake his own sales promotion work and do it well, and constantly meet his high achievement needs in his work. But because he couldn't get a better evaluation from his superiors and couldn't understand his work, he decided not to work in this company, but to find a job that could meet his high achievement needs.
Case eleven
Reference answers or tips:
In a sense, the competition of enterprises is the competition of talents. Whoever has the outstanding talents necessary for enterprise development will master the magic weapon to win in the competition. Therefore, in today's fierce competition for talents, attracting and retaining outstanding talents has become a crucial issue for business leaders. Zhang Jingli of the company's human resources department is troubled by this problem, which is exactly what the incentive theory is trying to solve. You can apply hierarchy of needs theory and fairness theory.
Case 12
Reference answers or tips:
After the expansion of the company's scale, management problems have become increasingly prominent. In the early stage of starting a business, relying on the spirit of struggle and interpersonal relationships of entrepreneurs can no longer adapt to the new situation of developed enterprises. As far as the incentive form is concerned, the original incentive model of the company will not meet the requirements of mobilizing the enthusiasm of employees. In order to change this situation, enterprises must adopt flexible and diverse incentive methods.
Case 13
Reference answer or hint: 1. ① Resistance factors of organizational change.
(2) Educate the shift staff, implement the reward and punishment system, strive for the support of grass-roots staff, and let all staff participate in the reform. (2) From the analysis of measures to overcome the resistance of organizational change.