Secretary reception etiquette abstract: Secretary etiquette is very important for doing a good job as a secretary. This paper discusses the etiquette norms of the secretary's professional image from three aspects: etiquette, appearance and socialization, and summarizes the methods to improve the secretary's etiquette cultivation.
Keywords: etiquette secretary standard literacy
introduce
The secretary is the staff assistant of the leader, and one of his duties is to serve the leader. If you want to do a good job as a secretary, you should not only have strong professional ability and high moral cultivation, but also handle all kinds of interpersonal relationships well. Because the profession of secretary needs to deal with different people, it is one of the basic qualities to be a secretary to know etiquette knowledge.
1. Overview of secretary etiquette
Etiquette refers to the code of conduct, including rituals and etiquette, which is formed in social communication for the purpose of establishing and coordinating interpersonal relationships and is recognized and observed by people. Etiquette has the characteristics of social historicity, normative communication, inheritance and development, complexity and diversity.
Secretary's etiquette is the etiquette norm and criterion that a secretary should abide by in social communication, the important content of secretary's cultivation and the basic quality that a secretary should possess. The functions of secretary etiquette are: standardizing social behavior, shaping a good image, coordinating interpersonal relationships and promoting work performance. Secretary etiquette should follow the following four basic principles: first, the principle of equality; The second is to respect the principle; The third is the principle of sincerity; The fourth is the principle of flexibility.
2. Secretary etiquette norms
2. 1 secretary's document
Etiquette of musical instruments is very important. This is a silent language. Three seconds? It can give people an impression, so the secretary's comprehensive quality, personality and other characteristics are reflected from the instrument. The secretary's appearance is mainly reflected in two aspects: clothing and beauty. Dress requires neatness, generosity, individuality and overall harmony. Beauty requirements should pay attention to the neatness of hair style and face, and keep clothes neat. Female secretaries should wear light makeup in appearance, and pay attention to makeup on different occasions. Pay attention to the occasion when making up, and don't make up in public.
2.2 secretary's etiquette
Expression is the general name of various body postures, and it is a non-verbal form, which has the functions of revealing, replacing and assisting. The secretary's manners are reflected in the following six aspects: standing posture, the basic requirements are balance, straightness and flexibility, which should be possessed in formal occasions? Straight as a pine tree? Tolerance, avoid bad standing; Sitting posture, the basic requirement is steady and straight, reaching? Sit like a clock? Requirements; Walking posture, the basic requirements are head up, chest out, abdomen in, eyes straight, and balanced steps; Gesture is a kind of body language with emotional communication, which can convey rich feelings, such as waving goodbye, handing thanks, waving greetings, clapping your hands to praise, waving rejection and so on. Eyes, eyes should be peaceful and kind when communicating with people, and pay attention to the use of eyes in communication; Secretaries should avoid scratching, indecent actions and other indecent behaviors in public.
2.3 Etiquette of secretarial activities
The etiquette of secretarial activities is mainly manifested in ceremonies, welcoming, banquets and banquets. Reception etiquette, receiving guests is one of the secretary's daily work, including welcoming guests, reception methods, seeing them off and other links, and every link should pay attention to etiquette. When organizing the ceremony, the secretary should focus on the following tasks: (1) Draw up the procedure of the ceremony; Draw up a list of guests attending the ceremony; Set up a reception team to receive guests; Determine the guest's seat; Arrange and check audio equipment, etc.
Banquets and dinners are important activities in social activities. The secretary should pay attention to the etiquette of the banquet: define the purpose and specifications of the banquet; Determine the time and scope of the banquet; Make and send invitations; Dining ranking; Welcome guests. Pay attention to reply to the host of the banquet in time, dress neatly and generously, and arrive at the banquet site on time.
3. How to improve the secretary's etiquette
Cultivate good professional ethics. Etiquette belongs to the category of morality and is dominated by morality, which is the basis of etiquette and determines and restricts etiquette. The secretary should establish the following good professional ethics: dedication regardless of fame and fortune and hard work; Loyalty, unity and cooperation work style; Good quality of hard work; Self-disciplined organizational discipline.
Have a humble working attitude. The position of the secretary stands out. Treat leaders with caution and proper service; Treat colleagues sincerely and help each other.
Use standard polite language. Secretary's language includes written language, spoken language and body language. Accumulate and improve the etiquette quality of secretaries through body language. Good body language can reflect the secretary's etiquette quality and accomplishment, such as staring at the other person's eyes when speaking, nodding and other body language to express sincerity, approval and understanding. Secretaries should learn to master this body language modestly and further improve their manners.
Strengthen communication and cooperation. Secretarial staff should consult and exchange experiences with experienced people around them.
Concluding remarks
For a secretary, it is very important to do a good job in secretarial work and observe etiquette. The secretary's etiquette is reflected in political communication and business activities, and the secretary must constantly improve his etiquette cultivation in order to do a better job as a secretary.
References:
Xu Jing. Construction of behavior-oriented evaluation system of secretary etiquette course [J]. Vocational and Technical Education, 20 10,1(31): 52-53
[2] Li Guo. On the function of secretary etiquette [J]. Lujiang Vocational College, 2003,11(3): 8-11
Etiquette is closely related to secretary's decision-making, coordination and self-improvement. It plays an extremely important role in secretarial work and is a kind of accomplishment and skill that can not be ignored by secretaries. Etiquette can not be ignored in secretarial work, and etiquette has its special significance in all secretarial work.
[Keywords:] etiquette, secretarial work, public relations
As the assistant of the leader, the secretary must complete all kinds of work and affairs that are helpful to the management and decision-making of the leader. This feature determines that secretarial work is an extroverted post. In the official behavior of various social organizations, secretaries must have extensive contact with all kinds of people, handle all kinds of relationships and arrange all kinds of activities. These behaviors all contain etiquette content or are directly a kind of etiquette activities, such as welcoming guests and banquets. As the assistant of the leader, the secretary is different from other functional personnel. He must handle all kinds of communication and reception matters on behalf of the leader. Etiquette runs through the whole process of secretary's work, which is of great significance in all secretary's work activities and has formed a special relationship with other secretary's work. )
The significance of secretarial etiquette work;
(1) Etiquette is one of the inherent functions of secretarial work. Etiquette has been an important function of secretarial work since the birth of the secretary. With the development of social history, the content and methods of etiquette have changed greatly, and the etiquette quality and ability of secretarial staff to carry out etiquette activities have also changed accordingly. No matter how extensive and profound this change is, etiquette work has never left the secretarial work. Secretarial work originated from slave society. Historians at that time can be regarded as the earliest secretaries in China. Historians have a wide range of work, and one of their important duties is to preside over wedding ceremonies? This is a typical etiquette content. During the Warring States Period, Zhou Li recorded the responsibilities and division of labor of historians in Zhou Dynasty in detail, which made us understand that the work content of historians is inextricably linked with etiquette. From today's point of view, it is more appropriate to appoint historians as secretaries or assistants in secretarial work, and etiquette is the natural content of secretarial work. In order to better assist leaders in decision-making and handling affairs, the secretary undertakes the task of dealing with various relations between nature and society, and all arrangements in this task are the main content of etiquette work. The origin of etiquette can not be separated from primitive religious sacrificial activities in primitive society. The secretary prepares for the decision-making behavior of leading authority and major national activities by being responsible for sacrifice, bedding and acting as a reference coefficient. At that time, this form of assistance is always indispensable, whether it is the good or bad expression of leadership authority or the specific compact schedule, because it plays an important role in determining the legitimacy and rationality of leadership authority behavior. It can be seen that etiquette is an important means for secretaries to assist in decision-making.
In modern society, etiquette plays an extremely important role in life. Secretarial work is responsible to the leader. High technical level, good work quality and high efficiency are important qualities of a secretary, but proper etiquette and professional image are also effective factors for leading a successful decision. The secretary's image will affect whether guests or employees accept your requirements or ideas. Through the attitude, posture and appearance of the secretary, the conversation left an important impression on the other party, even a key impression. Full spirit, sincere enthusiasm, positive attitude and decent manners are the embodiment of the secretary's high quality and professional skills. Generally speaking, the reason why leaders choose secretaries is to do etiquette work for the sake of etiquette, thus assisting leaders in decision-making activities. Leaders' decisions are usually rigid and tough. No flexibility is allowed in the specific implementation, but secretary etiquette is flexible, which can buffer the pressure of decision-making, adjust the tension brought by decision-making, and bridge the misunderstanding gap brought by decision-making. Under any social conditions, etiquette is always people's demand. Therefore, etiquette is of special significance to secretarial work.
(2) Etiquette is an auxiliary means of secretary's public relations, which enables a social organization and its public to understand and adapt to each other through publicity and communication. This is the task of public relations. Secretarial work plays the role of collecting and disseminating information. It is the main content of secretarial public relations to establish a good relationship of mutual understanding and trust and establish a good image and reputation of the organization and the secretary himself among the public from all walks of life. In public relations, these tasks should be done well without etiquette, and we should strive to give full play to the advantages of etiquette to serve public relations. Etiquette can adjust feelings and lubricate relations, which is consistent with the purpose of seeking unity and perfection in foreign public relations and harmonious development with foreign countries. The objects of public relations have different levels, but no matter what groups or organizations are made up of people, so we can't engage in public relations without etiquette. Poor planning will make public relations practice fail. Ignoring etiquette can't fully reflect excellent planning. It can be said that public relations is the most applicable field of etiquette, and the level of understanding, grasping and applying etiquette is directly related to the level of public relations practice. At the same time, public relations, as an act of coordinating the relationship between organizations and the public by means of communication, can not achieve two-way information transmission without politeness. Moreover, because the public is always changing and uncertain in public relations activities, when problems are formed, there will be public objects. Once the problem disappears, the public in this sense disappears. Therefore, etiquette is always reflected in various public objects with a new and positive feeling, which greatly contributes to the implementation of the relationship between the public and the public.
A variety of public relations objects have formed different employee relations, customer relations, media relations, shareholder relations, community relations, government relations, celebrity relations [[ 1l] and so on. It is absolutely necessary to adapt to these different relationships, rely on the obedient public, transform the rebellious public, strive for the marginalized public, and gain public trust and understanding.
Another practical activity of the relationship between the public and the public is to spread the information of social organizations to the public and feed back the information of the public to the decision-making level of social organizations. In order to assist decision-making, cheats must make full use of the media to communicate with the public in a planned way. There are many forms of communication, but interpersonal communication is the most basic. Without interpersonal communication, mass communication will not be smooth. Interpersonal communication, whether through instruments, clothing, language, manners and other media, or through telephone, telegraph, letters and other written media, can not be separated from etiquette performance. It can be said that etiquette is an important medium of communication. Etiquette has shaped the image and created the credibility of the organization in the practice of public relations. It can help to reflect an organization's frank and enthusiastic, pragmatic attitude, and can carry this attitude. Only this kind of sincere etiquette can achieve harmony.
The relationship between etiquette and secretarial work;
(1) Secretary Etiquette and Assistant Leadership Assistant leadership is the bounden duty of a secretary, and there are many ways to assist leadership. Etiquette assistant leader is one of them. The leader is the decision-maker and enjoys certain authority according to law, which makes it unnecessary and impossible for the leader to do everything himself. As a representative of an organization and a symbol of power, leaders need to be accompanied by relevant etiquette when doing things. The post of secretary, close to the leader, directly serves the leader and is held by the secretary.
Etiquette is a secretary's daily job. In the process of assisting leaders in decision-making, proper arrangements are made for etiquette procedures, so that leaders can be decent and active in specific activities, which is the embodiment of the secretary's ability to handle affairs. For example, the manager of enterprise A meets the manager of enterprise B in enterprise N, and the secretary informs the other party of the relevant time and place in advance, and carefully cleans the reception room, arranges tea and lunch, and prepares relevant documents and materials, which is full of energy. Greet the manager of enterprise S calmly and introduce him to the manager of enterprise N, so that the meeting can be held in a good atmosphere mainly created by the secretary. This beginning may have an impact on the outcome of the whole meeting. Thoughtful manners make people relax and feel comfortable, and both sides are frank and open, which is easy to promote the success or improvement of things. On some important occasions, leaders need some symbolic behaviors, such as cutting the ribbon and laying the foundation stone. The secretary must make preparations in advance. Arrange the necessary tools, choose the location and give full consideration to the reasonable withdrawal of the leader after the symbolic behavior is completed. Although this ritual arrangement is a trivial aspect of work, it must be done, which has great influence on leading individuals and enterprises. Of course, the cheats are just hidden behind these decent manners, and one of the characteristics of secretarial work is lurking. Even if the secretary visits someone on behalf of the leader, it is only as a symbol of etiquette to act on behalf of the leader rather than the secretary himself. Even if the secretary's good attitude and elegant manners attract the guests, the guests still remember that a company has a good secretary, not a secretary in a company. Therefore, etiquette work greatly improves the work efficiency of leaders and realizes the prestige of leaders. As for the usual paperwork, the etiquette involved, including etiquette content and etiquette rhetoric, is a routine work for the secretary to serve the leader and assist the leader in making decisions. A secretary must master this knowledge and use it skillfully in order to better perform his duties as a secretary.
(2) The secretary is the assistant of the leader in a social organization to deal with all kinds of interpersonal relationships, and social activities are one of its main work contents. The characteristic of secretarial work is dealing with people. Whether it is the leaders of his clients or in the process of serving the leaders, all kinds of relationships that will eventually be formed are interpersonal relationships. Dealing with different relationships is the embodiment of the art of secretarial work. Proper use of etiquette to straighten out relationships will improve the overall efficiency of secretarial work.
First of all, the secretary and the leader have formed a close and fixed relationship because this relationship is very important. Both sides will be cautious in the initial contact and running-in, and will give up immediately if they feel dissatisfied. On the contrary, once they find a tacit understanding, they will cherish and rely on this relationship more and more. Theoretically speaking, the closer the relationship between tour guides and secretaries, the stronger their creativity, but in practice, this is not necessarily the case. They are closely related and sometimes form alliances. On the contrary, it may hinder or even destroy the interests of enterprises or countries. Therefore, to standardize the relationship between leaders and secretaries, in addition to the protection of various principles and systems, etiquette has played different roles since ancient times and still has practical significance. Etiquette can help the secretary to keep his position, standardize his behavior, respect the authority of the leader, respect the opinions of the leader, send communication information according to normal channels, and at the same time preserve his personal dignity in etiquette.
Secondly, as an intermediary department in management, the secretary should also communicate with various functional departments and the outside world. Good manners help to remove obstacles in communication and enhance understanding. Being close to the leader will make others have a special opinion of the secretary. At this time, the director had no choice but to meet with sincerity. Meeting each other sincerely is not only a sincere feeling, but also a thoughtful etiquette. For example, respect each other's position, understand each other's situation, sympathize with each other's leisure difficulties, and appreciate each other.
In the communication with the outside world, etiquette is also a window from which we can get a glimpse of a unit's mental outlook and management quality, which is one of the reasons why many social organizations attach importance to etiquette work. Even in unsuccessful negotiation and cooperation, we should adhere to the principles of rationality, superiority and restraint, proceed from the overall situation and in the long run, or we can make business unfriendly, or we can repel abnormal behavior in communication with principles and etiquette.
(3) Secretary etiquette and the improvement of secretary etiquette are social norms, and secretary etiquette is closely related to the civilization of the whole society. Learning and mastering Niu l instrument can not only improve the personal accomplishment of secretarial workers, but also promote the civilization and progress of society.
Because of the characteristics of work, the post of secretary is quite special. He not only plays the role of communication within the unit, but also becomes the window el and substitute table of the unit in society, so etiquette is reflected in all aspects of the secretary. First of all, the secretary's personal etiquette should be particular. He is in an extroverted position and deals with many objects. If he is not sloppy and does not pay attention to manners, it will directly affect the mood of visitors or interviewees, and affect the mood of colleagues in the office. Therefore, many units have regulations on the clothes, accessories and cosmetics of secretaries. Of course, this rule is not aimed at a secretary, but at the post of secretary. In addition, the secretary's etiquette knowledge and the ability to organize etiquette activities should better grasp the etiquette requirements of different occasions. Etiquette activities should distinguish between primary and secondary, different from internal and external, grasp all kinds of discretion and weight, understand the cultural customs and etiquette of various countries, places, nationalities and religions and integrate them in practice. Especially in the 2 1 century, mankind entered a new era and reached a new level in understanding many objective things, such as protecting the environment. Being friendly to animals has become the knowledge of the world, and etiquette behavior must also be combined with this understanding. It is very inappropriate to treat animal fur as a valuable gift when giving gifts to foreign guests. There are many delicious dishes at the party that should not be eaten. Without this modern consciousness in etiquette activities, the whole etiquette level will be greatly reduced. Obviously, etiquette is a reflection of comprehensive quality. Far from being proficient in foreign languages, computers and beautiful women, you can be competent in etiquette work. Its cultural connotation is very thorough and always keeps pace with the times. A secretary must constantly learn and improve in order to be comfortable in ceremonial occasions.
Conclusion:
Secretary etiquette says big is big? It plays an important role in all the work of the secretary; Say small is small? Always reflected in trivial details. Studying this issue will promote the improvement of secretarial work, and will be of great help to China to further communicate with the world and meet the new round of international challenges after its accession to the World Trade Organization.
References:
Public relations (* * * * * * * * * * * * * * * * * * * * * *
Secretarial Science (* * * * * * * * * * * *)
Secretary etiquette (general higher education? Fifteen? National planning textbook
Higher vocational education * * * author)
(The author is * * *)