To be a successful manager, it is undoubtedly very important to master effective expression art. Whether you want to speak confidently or negotiate easily, communication skills will help you. All important aspects of business communication, from understanding body language to writing reports and proposals, are clearly expounded in this book. In addition, it also includes some practical suggestions on public relations, advertising, information technology and media use. 10 1 tips scattered throughout the book will provide you with more important information. Finally, self-assessment exercises will help you understand your communication skills. When you begin to communicate smoothly, this book will help you consolidate what you have learned and improve your communication skills.

catalogue

introduce

Chapter 65438 +0 Learning basic skills

1. 1 Improve communication

1.2 Understanding body language

1.3 Understanding and using gestures

1.4 Learn to listen

1.5 Ask questions

1.6 Efficient reading

1.7 take notes.

Chapter II Information Exchange

2. 1

2.2 transmitting information

2.3 Using the telephone

2.4 the use of information technology

Write a letter

Chapter 3 Mastering more skills

3. 1 Give a valid instruction

3.2 Personal communication

3.3 Successfully presided over the meeting

3.4 Communicate with the audience

3.5 Communication in sales

3.6 Successful negotiation

3.7 Preparation of the report

3.8 writing a proposal

3.9 Create visual effects

Chapter 4 Successful communication

4. 1 corporate image design

4.2 Pay attention to public relations

4.3 advertising

4.4 Work communication