1, interpersonal description
Communication is talking, which is not quite right. Communication is the "language" to establish contact between people, and it is the main way of contact, but it is not the only way.
For example, spoken and written language; Expression, movement, body language; Music, pictures, artistic language. It's all a way of communication.
Six steps of communication: listen-your body tells each other: "I am listening to you"; Check-"What's your opinion?" Check your understanding; Accept-see with your eyes, listen with your ears and think with your head; Refuse-say "no" in a frank and polite voice; Expression-express your inner meaning in accurate and specific language; Body language-Use body language to express your true meaning more confidently than voice.
Effective communication methods Effective communication should focus on the sender and the receiver. For the sender, it is necessary to clearly understand the purpose of communication, the meaning of the symbols used, the transmission route and the possible reaction of the receiver.
For the receiver, it is necessary to learn to listen, not only to understand the content of the information, but also to listen to the feelings and emotions expressed by the sender while transmitting the information.
2. Four Importance of Communication
Improve sensitivity Before communicating, we should try our best to understand and master the actual situation of each other's psychology and behavior, so as to understand each other's words and deeds, even their words and deeds, and achieve "but I feel the harmonious heartbeat of the sacred unicorn".
Pay attention to two-way communication and two-way communication with feedback process, so that the sender can know in time how the information is understood and received in practice; So that the recipient can express difficulties when accepting, so as to get help and solve difficulties.
Only when the information is familiar and conventional to both parties, or the objective object reflected by the information is very clear, and it is concluded that the accuracy of the information is guaranteed, or it must be transmitted quickly, it is appropriate to adopt one-way communication in these cases, otherwise two-way communication should be adopted.
Pay attention to parallel channels. If necessary and possible, we should attach importance to the use of parallel channels. For example, oral communication supplemented by memos, oral communication supplemented by expressions and gestures, and summary of conference results are all easy to deepen and accelerate people's understanding and acceptance of information.
Use written language correctly, use the language that the other party can understand, with clear meaning, concentrated attention and sincere feelings. Organizational design should be lean and effective, avoid overlapping institutions and excessive levels, cultivate a good organizational atmosphere conducive to interpersonal communication, and make interpersonal relationships within the organization harmonious.
3. Ten Points for Attention in Communication
Make clear the concept and related matters before communication.
Check whether the real purpose of communication is clear.
Consider various environmental conditions when communicating.
Try to get other people's opinions about the content of communication.
Pay attention to the content and intonation when communicating.
Send as effective information as possible.
There should be necessary feedback, tracking and supervision.
Focus not only on the present, but also on tomorrow.
We should try our best to do what we say.
We should spare no effort to be a "good listener".
4, communication ten training
Before communication, try to be clear about your own ideas and systematic plans, so as to effectively improve the efficiency of communication.
Review the real purpose of each communication and explain the communication objectives in advance. The more concentrated the target, the better the effect.
Consider the overall site environment and interpersonal environment, especially the relationship with the effectiveness of communication.
If possible, discuss the communication plan with others, and others can often contribute to the connotation and goals.
Pay attention to the implication. Mood, words, language and other linguistic or non-linguistic factors are all at work.
The opportunity has come, seize the opportunity to give the recipient some help and value. People will be more active when their interests are taken care of.
Track the communication effect. Use behavior measurement of questioning or evaluation to understand the degree of communication information.
Communicate for today and tomorrow. Communication should make the goals and interests of the present and tomorrow consistent.
Action and communication support each other, and teaching by example is more convincing than teaching by words. Good management behavior is as important as speaking ability in communication.
Not only to be understood, but also to understand others and be a good listener. Listening is the most important skill in communication. We should not only understand the meaning, but also listen to the implied meaning.
5, communication ten evaluation
Can convey the decision-making intention and understand the current situation of the department, point out the work direction and objectives, and reach an understanding with each other through discussion.
Can listen to opinions and suggestions extensively, and get strong support from various departments in the process of work.
Keep abreast of the dynamic situation of the department, and constantly strengthen management efficiency, cost control and cost awareness and implement them.
Daily contact can reach communication opinions with subordinates and establish a trusting working relationship on the basis of seeking common ground while reserving differences.
Acting as a performer usually brings new ideas and models to the department; Encourage subordinates to speak freely and express their personal views.
Let subordinates think diligently and put them into action with enthusiasm; And often provide appropriate and necessary help.
Be good at using programmed interviews, control the actual working ability of subordinates, and use practical communication methods to encourage the former and criticize the latter.
Set an example to guide subordinates and set a good example; Lead the team to work together and constantly improve the willingness to cooperate.
It often brings a new look to subordinates and creates a compact and active working atmosphere in a reasonable and unexpected way.
At work meetings, simple questions are often asked in rhetorical sentences and then gradually deepened; Try to make subordinates clearly understand and know how to undertake and participate.
To put it simply: communication is to effectively convey information to each other. Accurate communication makes the other party feel your meaning accurately, but accurate communication is not necessarily good communication. It should be noted that "unreasonable" is bad communication, while "reasonable and polite" is good communication.