The so-called empathy,

In other words, the roles of the two sides are exchanged,

Starting from the thinking angle and value orientation of the other party,

Fully tap their similarities,

Complementary differences make people think about each other from different angles when they misunderstand or disagree in communication and work. (2)

exist

Modern hospital

In the quality evaluation system,

The primary basis for judging service quality is whether there is a nurse-patient dispute. And 80%

All nurse-patient disputes are due to poor communication or

Communication disorder

Caused by it. Empathy is the lubricant of nurse-patient communication,

Only by putting yourself in the patient's position can effective nurse-patient communication be facilitated.

This kind of communication is not only a normal information transmission,

It also includes the emotional interaction between nurses and patients. (3)

With the inclusion of medical services in consumer law,

Patient's

self-protection awareness

More and more,

The expectation of nursing service is also higher and higher.

Nurses should be people-oriented and patient-centered.

Apply empathy to nurse-patient communication,

From the patient's point of view,

Provide high-quality and efficient nursing services,

Prevent and reduce disputes between nurses and patients.

1 change the service concept,

Enhance service awareness and make good use of empathy.

We must establish a correct service concept,

Carry forward the spirit of selfless dedication,

Selfless dedication,

In order to have a strong sense of transposition,

Will put the interests of patients in the first place, so that empathy can truly become

nursing staff

Continuously improve service attitude,

Improve service quality,

Effective measures to reduce disputes between nurses and patients. First of all, we invite nursing experts and psychologists to teach.

Interpersonal skills

And how to use it,

Through the selection of "service star", "technical expert" and patients in each department every month.

Satisfaction survey

And other activities,

Carry forward the spirit of love and dedication,

Change the service concept,

Enhance service awareness,

Make nurses have the consciousness of empathy in their daily work,

Learn to think from the patient's perspective,

Meet the needs of patients,

Do a good job in nursing. pass by

Provide!

Empathy should only be self-disciplined,

It is not appropriate to discipline others.

Nurse-patient relationship

Different from ordinary social relations,

Its essence is a helping relationship,

In this relationship,

The duty of a nurse is to help patients with professional knowledge, skills and enthusiastic service. As a medical worker,

I can only ask myself to put myself in others' shoes.

For the sake of the patient,

From patients' satisfaction with nursing service,

Not to emphasize that patients think for themselves,

Get the same return from them,

Patient satisfaction is the highest goal of nurse-patient communication. Correctly understand this relationship,

Help nurses adjust their mentality,

Reduce the expectation of the service object,

Arouse a sense of responsibility through empathy,

Consciously regulate self-behavior,

Let the nurse push herself away from others,

Perform your duties at a higher level.