College Students' Workplace Etiquette Papers 1
The ancients said, if you don't learn manners, you can't stand? . So, you don't study? A gift? You can't remain neutral in society.
So, what is etiquette? Simply put, etiquette is the code of conduct of self-discipline and respect for others, and it is the process and means to show respect and understanding for others.
Civilized etiquette is not only the embodiment of personal quality and education, but also the embodiment of personal morality and social morality. This is the face of the city and the face of the country.
Therefore, learning etiquette can not only strengthen personal qualities internally, but also lubricate and improve interpersonal relationships externally.
As a civilization with a history of 5000 years? State of etiquette? Speaking of civilization and using etiquette are also important ways to carry forward national culture and show national spirit.
We are in a society, and our identities and roles are constantly changing. We hate others one moment, and often become the object that others don't like the next. These are nothing more than? Informal? Caused by the behavior of.
As tourists, we always spit, spit gum, trample on the lawn and scribble on cultural relics according to our own interests; When we were citizens, we hated spitting and doodling.
When we get along with our classmates, we always blame them? Informal? Talking and borrowing things at work or in life; And we are often too lazy to pay attention to those ourselves? Festival? .
When we take the bus, we are always complacent about getting a seat. When we squeeze into or step on others, we never bother to say sorry. When we are squeezed or trampled, we always feel sorry for each other instead of saying sorry, and even add our fists and feet; When we are old and standing on a rickety car, we are always eager for someone to give us our seats.
With the development and progress of society, people's spiritual needs and self-cognitive values are getting higher and higher, and they want to be understood and respected more and more. There is no doubt that in the current situation, etiquette is not the demand of individual industries and social levels, but the needs of the whole people.
The train runs fast, thanks to the headband. At home, if parents can take the lead; At school, if teachers can take the lead; In the unit, if the leader can take the lead; In the window unit, if the window staff can take the lead in promotion, they should popularize civilized etiquette in China, if more than 10 million people in the capital 1000 can take the lead; If each of us can start with me, from now on.
Undoubtedly, it will be easier to promote and popularize our civilization and etiquette. Then our spiritual civilization construction will achieve rapid development just like the material civilization construction. We1300 million people's mental outlook will be completely new, and people will live in a friendly, tolerant, caring and warm social atmosphere!
What is the emphasis on civilized etiquette? Respect orientation? .
If you want others to respect you, you must respect others first.
Those bad habits are aimed at being quick for a while, but they lose their personality and dignity. A person who doesn't even respect himself, will others still respect you?
Papers on college students' workplace etiquette II
China has been a country of etiquette since ancient times. Since ancient times? Five gifts? In short, the sacrificial ceremony is auspicious, the wedding ceremony is a gift, the guest ceremony is a guest ceremony, the military ceremony is a military ceremony, and the funeral ceremony is a fierce ceremony. There are also sacrificial ceremonies, meeting ceremonies, birth ceremonies and adult ceremonies. Even books devoted to etiquette, such as Yili, Li Ji and Zhou Li, show a long and mature Chinese etiquette culture. Don't! Civilized etiquette is still very important in today's society, although it is not so valued. Civilized etiquette is not only the embodiment of personal quality and education, but also the embodiment of personal morality and social morality. Civilized manners not only make you more cultured and have more quality, but also make you gain respect and appreciation from others, thus winning opportunities ... So how to embody our present civilized manners in primary school and how can it help us?
First of all, we should know that civilized manners do not make people cry, but subtly change their image. The most basic thing on campus is to take care of public property, from a small meadow to desks and chairs, classroom doors and multimedia equipment. Try not to damage them and use them carefully. Although it is not our own business, it is a respect for the next session. Think about it, if there is no last class. It is a sign of civility and courtesy to take care of your hands and not damage public property. Secondly, we should respect our teachers and classmates. When facing the teacher, we should respect the teacher, say "good teacher" to make the teacher feel happy, help the teacher clear the table in class, make the teacher feel comfortable, and be a qualified assistant to make the teacher feel at ease. When facing classmates, we should pay more attention and understand, and learn to tolerate when they say or do something wrong. When students are in trouble, extending a helping hand and saying "I will help you" will make them feel warm. Helping teachers and classmates is a sign of good manners. As long as we start from this trivial matter, will you think that the teacher likes you more and your classmates are willing to play with you, and the relationship is getting better and better? This is the contribution of civility and politeness.
So what should we do in life? Give your seat to the old man on the bus, help the neighbor who bought a lot of things, and help the person next door get the letter when opening the mailbox ... As long as you have a friendly heart and a helpful spirit, you can let others feel your help. I still feel guilty that this happened to me. It was one morning. I got up late at night and started immediately.
A good territory. After a relatively short time, the car started like a snail. Before long, the car stopped suddenly. I was so sleepy that I accidentally bumped into the handrail and my tears came out. I started complaining in my heart. It's okay. Why, the bus company didn't send more buses. At this moment, a man stood up, me and him. Why is this man still here? I began to cheer up. This is an old man. His hair is not so white, but he has wrinkles. He is about fifty years old. I immediately felt irritable on my face, and I dared not look up or listen. Some people are whispering. Is it me? I want to give up my seat again, but I can't bear to leave this comfortable place until the old man gets off. In fact, just a seat is nothing at all, but I gave up the good image of civilization to get it. This is very wrong. Learning to be careful in life and care more about others is the embodiment of civilization and courtesy.
All manners are easy to achieve. As long as we are more careful and more concerned, civility and courtesy will accompany us!
College students' workplace etiquette thesis 3
I. Etiquette
(A) the concept of etiquette
Etiquette is the understanding that people follow in social activities, and it is the established code of conduct? It is a general requirement for gfd and manners in people's social activities. It is formed by historical traditions, customs, religious beliefs, the trend of the times and other factors in people's social interaction. Not only recognized, but also observed. It is the sum total of various codes of conduct and norms aimed at establishing harmonious relations and meeting communication requirements.
So-called? A gift? , is a moral standard. ? A gift? What are the basic requirements? Coordinating interpersonal communication and relationships means respecting yourself and others. So-called? Musical instrument? , refers to? A gift? Specific forms of expression, that is, operability? A gift? Standardization practice of. In short, etiquette is a series of concrete manifestations of self-discipline and respect for others.
(B) the purpose of learning etiquette
What is the purpose of learning etiquette? Beautiful? In order to have a good image and reputation. Image is the foundation of our existence, and it is also the basis and condition to win the understanding, understanding, support and trust of others. Personally, image is also a magic weapon for our professional success. In order to succeed in our career, we must pay great attention to our professional image. And we learn etiquette in order to improve our image in some ways. Especially in the workplace, workplace etiquette is essential.
Second, dress etiquette.
(1) women's dress
1, style requirements
A) suit? Upper and lower suits are the most formal.
B) Is there a shirt on it? Are there short skirts or pants below? Standard leather shoes
C) Don't reveal three points:
No strapless, no skirts with suspenders or sleeveless skirts in business occasions;
If you don't show your knees, the skirt can't be too short;
Don't show your toes. You can't wear open-toed sandals at work.
2, color and footwear:
Women have more clothes color choices than men. In the choice of color, business occasions convey trust, professionalism and stability to others.
A) Try to choose some neutral colors, such as black, gray, blue and beige.
B) Avoid colors: avoid some very bright fabrics, such as big red and purple, or very bright and shiny, and some very light colors, such as very light and light pink.
C) Shoes: black high-heeled shoes about 5cm, women's shoes or baby shoes with thin straps.
D) stockings: mainly in flesh color.
3. Hairstyle requirements:
A) shawls and long hair are not allowed.
B) Roll up your hair or comb it into a bun.
C) The requirements for ladies' hairstyles in business occasions should not be longer than the shoulders, but only reach your shoulders at the longest. If it is too long, it must be tied (with clothes).
(b) Men's wear
1, style requirements
Wear a suit to fit first, pay attention to the length of the suit, the position of the long sleeves of the suit, the size, color, style, texture and the collocation of identity occasions.
A) Colors: black, dark blue and dark gray. Avoid light suits. Does light color give people a frivolous feeling? Not suitable for formal occasions.
B) Length: When the hands droop naturally, the suit hem is in the palm of your hand.
C) Collar height: it should be close to the shirt, which is about 1.5cm lower than the shirt.
D) Sleeve length: When you appear in a handshake position? The length of shirt sleeves should be 1.5cm longer than that of suit sleeves.
E) Loose: It is better to wear a thick wool with proper tightness around the chest.
F) Suit pockets: smooth and smooth.
G) Suit buttons: Avoid using casual buttons made of metal or leather.
H) Lining: high-quality blended materials are selected and sewn with hand needles.
How long are these pants? Where the shoe meets the heel? The trouser legs cover the vamp.
J) waist size: is it appropriate to put a palm on the waist? It's the right size
K) Shirt color: lighter than suit color, white, light blue and light gray.
L) Collar size: When buttoning the top button, two fingers can be inserted, and the neck does not feel squeezed.
M) Fit: there is a margin of 2.5 cm under the armpit.
2, tie collocation principle:
A) The quality of the tie must be excellent, and the color of the tie must be darker than that of the shirt. How long is this tie? Reach the length of belt buckle.
B) Color: Blue, gray, brown and purplish red should be selected, and pure black and pure white should be avoided (only applicable to special occasions, dinners, funerals and uniforms).
C) Patterns: stripes, dots, squares and other regular geometric shapes are mainly used to avoid exaggerating colors and patterns.
D) Tie length: the lower end just touches the upper end of the belt buckle, and the upper wide piece is slightly longer than the lower narrow piece.
3. Shoes and socks match:
Shoes can best reflect a man's accomplishment and taste. Dress shoes are black, lace-up and standard leather shoes.
Socks are black and dark blue at first, but nylon stockings, sports socks and white socks are not suitable. The length of the socks should be such that the skin of the calf will not be exposed when the legs cross.
4. Business bags and watches:
There are three things that men must agree on. The colors and textures of belts, leather shoes and bags must be consistent.
Third, handshake etiquette.
(A) the order of shaking hands
The host, elder, boss and lady offered their hands, and the guests, younger generation, subordinates and men greeted each other and shook hands. Between the elders and the younger generation, after the elders reach out, the younger generation can reach out and shake hands; Between the superior and the subordinate, the superior can only hold it after reaching out; Between the host and the guest, the host should take the initiative to reach out, and between men and women, the man can only reach out and shake hands after the woman reaches out; If men are older and are women's parents, it is more appropriate for men to reach out first in social situations, unless men are grandparents or women are under 20 years old.
(B) the method of shaking hands
When shaking hands, take a step away from the recipient, lean forward slightly, stand at attention with your feet, extend your right hand, put your fingers together, open your thumb and shake hands with the recipient. Holding the other person's hand with the palm down shows a strong desire for dominance, silently telling others that they are in an advantageous position at this time, and should try to avoid such arrogant and rude handshakes. On the contrary, the way to shake hands with people is to show humility and respect in the palm of your hand. If you hold out your hands, you will be even more humble. The equal and natural handshake gesture is that the palms of hands are vertical, which is the most common and safest way to shake hands.
Men should take off their gloves and hats before shaking hands, except women. Of course, sometimes you don't have to take it off in the cold outdoors, for example, both sides are wearing gloves and hats? At this time, you should usually say:? Excuse me. . When shaking hands, stare at each other, smile, greet each other, and don't look at the third person or appear absent-minded.
Grasp the strength of handshake, neither too heavy nor too light. The appropriate time to shake hands is 1~3 seconds. Don't hold hands with others all the time. Shake hands with important people, men shake hands with women, and the time is about 1 second.
Taboo of shaking hands
Avoid using your left hand. When you shake hands, you must use your right hand, especially when you shake hands with foreigners, you should carefully shake hands with your left hand. If your right hand is sick or too dirty and needs to be replaced with your left hand, you should first explain the reason and apologize.
Avoid wearing gloves. Don't wear gloves when shaking hands with others.
Avoid distraction. When shaking hands, you should concentrate and look at each other with a smile. Don't look around and be absent-minded.
Avoid sitting and shaking hands. Unless you are old, weak or physically disabled, both handshakers should stand instead of sitting to shake hands.
Avoid paying attention to one thing and losing another. If several people shake hands and you only shake hands with one person and turn a blind eye to the others, it is extremely impolite. When shaking hands with many people on the same occasion, the time to shake hands with everyone should be roughly equal. If the handshake time is obviously too long or too short? And rude.
Fourth, the etiquette of answering the phone.
(A) the important first sound
When we call a company, if we get through, we can hear the friendly and beautiful greetings from the other party, and we will be very happy, so that the dialogue between the two sides can go smoothly and we have a good impression on the company. Remember, when you answer the phone, you should. I represent the image of the unit? Realize.
(b) Correct posture and clear voice
Never smoke, drink tea or eat snacks during the phone call, even if the other person is lazy? Listen. Gotta get out. If you bend over and sit in a chair while talking on the phone, the other party will be lazy and listless when listening to your voice; If you sit up straight and keep your body straight, your voice will be sweet and full of energy. So when you make a phone call, even if you can't see the other person, you should treat the other person as the person in front of you and pay attention to your posture as much as possible.
Wen Ya's voice should be polite and expressed in earnest. Keep a proper distance between your mouth and the microphone, and control the volume appropriately to avoid being unclear and misunderstanding.
(3) Answer quickly and accurately.
When you hear the phone ring, you should pick up the receiver accurately and quickly, and give priority to long-distance calls, preferably within three times. The phone rang for about 3 seconds. If no one answers the phone for a long time, or it is impolite to keep the other person waiting, the other person will be impatient while waiting, and your company will leave a bad impression on him. Even if the phone is far away from us and there is no one nearby after hearing the phone ring, pick up the receiver as soon as possible. This attitude should be possessed by everyone, and this habit should be cultivated by every office worker. If the phone rings five times before you pick it up, you should apologize to the other party first. If the phone rings for a long time, just pick it up? Hello? The other party will be very dissatisfied and leave a bad impression on the other party.
(d) Effective telephone communication
We must first confirm the identity of the other party and understand the purpose of the other party's call. If you can't handle it yourself, you should also carefully record it and gently explore the purpose of the other party's call, so as not to delay things and win the favor of the other party.
Listen patiently to each other's questions. When expressing opinions, let him speak freely in moderation, and don't interrupt unless absolutely necessary. During this period, you can ask questions and discuss each other's needs and problems. Paying attention to listening and understanding, having empathy and establishing affinity are the keys to effective telephone communication.
When you receive a phone call of reproach or criticism, you should explain it gently, express your apologies or thanks, and don't argue with the speaker.
Attention should be paid to the correctness of telephone conversation, and the matters should be explained completely to increase the recognition of the other party, and perfunctory things are not allowed.
If you need to find information or contact the case alone, you should first estimate the possible time. If consultation or inquiry takes a long time, it is best not to keep the other party waiting for a long time. Instead, reply separately and reply as soon as possible. When you call for a book list, you should record it immediately, grasp the timeliness and send it as soon as possible. Telephone is equally important. The conciseness and completeness of telephone records depend on 5WIH skills.
(5) Politeness before hanging up.
When you want to end a telephone conversation, it should generally be put forward by the caller, and then politely say goodbye to the other party. There should be a clear conclusion to let me know, right Thank you? 、? Goodbye? , and then gently hang up the phone, don't finish and then hang up.
Verb (abbreviation of verb) conclusion
The important function of etiquette is to mediate interpersonal relationships, which helps to keep both sides of the conflict calm and ease the intensified contradictions. Workplace etiquette is a comprehensive reflection of corporate image, culture and self-cultivation quality of employees. As long as proper etiquette is achieved, corporate image building and cultural expression can be promoted to a satisfactory position.
Generally speaking, being rude to people is unfavorable, being rude to things is impossible, and being rude to our country is restless. Learning and mastering current etiquette is helpful to improve one's own quality, shape a good personal image, handle all kinds of interpersonal relationships, establish a personal network suitable for one's own development, and build a successful bridge for life and career.
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