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How to establish good communication? The number of papers exceeds 1000.
Talking skills of college students when they go out.

Although I have been working for two years and my work has been improving, this article is still very useful to me now. I hope you can read it carefully, which may be helpful to you.

..... Remember that,,, can speak, and reduce thirty years of struggle.

First: don't think that staying in the comfort zone of the mind is excusable.

Everyone has a comfortable area. In this area, they are very self-centered and don't want to be disturbed, pushed around, talked with strange faces, blamed, acted within the prescribed time limit, actively cared for others and thought about things that others didn't think of. This is well understood when I was a student. Sometimes such students even approach the words "cold" and "personality", which is a compliment. On the contrary, however, you should try to change this situation after work. Otherwise, you will soon be the only one who is ignored at cocktail parties, or you will soon have endocrine disorders due to stress. However, if you can quickly break the comfort zone of your previous student days and handle the relationship between business, interpersonal relationship and public opinion faster than others, you will soon stand out.

At the meeting, a person who stays in the comfort zone will passively listen to the leader, passively stand by and finish the things assigned by his superiors, but he never cares about other things, let alone think of doing more to make others' work easier. Those who dare to break this comfort zone dare to put forward their own opinions and don't understand at an appropriate time. After being recognized and instructed by their superiors, they will finish their work as soon as possible and accept criticism and adjustment from others at any time. Note: Never wait for others to tell you what you think. This is typical of the former.

At work, when the predecessor meets a new colleague, he will pretend not to see it and continue to work. I didn't know that this new colleague would soon become his boss. The latter introduces himself generously and politely, and understands the relationship between the other party and himself.

At the party, the former always waits for others to speak and likes to comment on each other's words in private; If no one talks at this table, no one will know you before the meal is over. The latter is a brave introduction and chat at the beginning of eating together, which seems difficult and sometimes loses face, but often you will find out how much the other person wants to talk to you.

These are just a few small examples, but it should be noted that college students should get rid of the "randomness" on campus at work, rush out of their comfort zone as soon as possible, and begin to prepare for communication with this society.

Ten Don 'ts After Starting Work -(2)

Second: don't put "as if"; "Someone will ..."; "probably"; "Later"; "or"; "Maybe" and so on. Especially when talking about work with superiors.

I hate to hear a sentence: "I will send this document to you later"; Because it often indicates that I must always remind him not to forget. Similarly, the following words can also make people feel extremely disgusted:

"Someone will get all those things ready then."

"Maybe tomorrow."

"Tomorrow or the day after tomorrow, customers will come to visit."

"As if he said ..."

All people will talk like this, because it will leave a wide space for themselves for a while, and it will not cause great oppression to others, as if something must be clarified. To tell the truth, half of the people who study hard in college are mixed up. One should either mix in class or mix after class. Neither of them is mottled, either super awesome or crazy. Therefore, because everyone is mixed together, the campus is a romantic place, and it is easy to make people simple. Therefore, the work of student clubs is often inefficient. Looking back on my work at school now, I felt very hard at that time, but I didn't feel what efficiency was until I worked. When you enter a place where money is used to calculate time, you should try to avoid this habit formed in school. If the superior asks you when you can fulfill your promise to him, and you answer "tonight or tomorrow morning", it is completely equivalent to not answering, and it also leaves a bad impression on him. (Of course, such answers often appear in the work of school associations and student unions. )

There is a fable that a little mouse was just born. Its mother asked the mouse, Can you see it now? Yes, said the little mouse. Mother mouse said, did you see that sweet potato? Yes, said the little mouse. Mother mouse said: that's a stone, which means you can't see anything yet, and you don't even have a sense of smell.

A specious response will often expose more of your weaknesses. It may be one or more of the following:

1. You didn't think of this job before, or you have been procrastinating.

You are irresponsible and think that none of this is important.

You deal with your superiors.

You dare not tell the truth.

You like to show off and promise things you can't do.

6. Can't work independently.

When your superiors doubt the above options, subconsciously you have all the above weaknesses at the same time.

On the contrary, such an answer always annoys the boss.

First of all, his question was not answered, just as a reminder.

Second, he still has to remind you, because he doesn't know whether you have really implemented the work.

Third, he doesn't know how many things you have done that have not been implemented in this way. (This is very fatal)

Fourth, often because we can't get a satisfactory answer, the boss's own plan has to be postponed or postponed or can't give a clear end time.

so

When can you fix this loophole?

B said: I have informed them that they may come to repair it tomorrow.

One day later

A: When will the maintenance company come back? Which maintenance company are you looking for?

B said: It seems that they say no one can arrange it. If possible, they can come tonight or tomorrow afternoon.

One day later

A: Why hasn't the leak been fixed?

B said, I'll ask them later.

A said: If it is not solved by this afternoon, you don't have to come to work tomorrow.

Third: Don't delay the work.

Many people like to choose the latter between study and play, and then rush to finish what they want to review at the last minute of the exam. But please don't form this habit at work, because the work will never be finished and you can't "surprise". In other words, when you are wandering and thinking about how to implement it, your leader can't stand it and do it himself. -It's a danger signal.

Usually, before taking the first step and falling down, we always want to think things over.

For example, when I called my favorite girl for the first time in primary school, I imagined all kinds of situations-1. She was doing her homework when she answered the phone. She was doing her homework and her mother answered the phone. She is also bored and wants to talk to someone. She is being reprimanded by her parents. She's thinking about another boy. 6. Her father answered the phone. 7. What relative happened to come to her house, and the relative answered the phone. She answered the phone, but her parents were around and it was not convenient to talk. . . . . Wait, wait, wait. I've been thinking all afternoon, and I've figured out the psychological preparation and coping strategies of various situations. Then bravely pick up the phone and press those buttons. As a result, she was not at home.

So, when you are at a loss, you should realize that you are procrastinating. Wandering is because I am afraid that the possible consequences of this matter need to be borne or handled by myself. At work, you need to have at least self-confidence and believe in your ability. No matter what the next step is, I can guide it to the line I need. In addition, tell yourself, don't think too much time, if you don't know, ask for help or find a way, distress and anxiety will give you more pressure and eat up the rest of the time.

In addition, a warning: don't think about it, I get it. Let's put aside the things sent by our superiors and wait until the end of this episode of Prison Break. 90% of the time, you will forget, or it will be too late, because it will take more time than you think. It's always a good habit to keep your word.

Fourth: don't think that you can do it in theory!

This is so important that people who actually implement it often find that the plan is completely nonsense when they start doing it. If you don't practice it yourself, the planner will be despised sooner or later. Always need to improve their ability to do practical things, rather than empty talk.

First of all, if you work in an office or do planning and planning. Please don't let others try what you think is impossible or difficult to do. For example, spend an afternoon holding an open-air singing concert in a place with little traffic. This will make the executor feel that you are playing with him and doing experiments on him. Yes, theoretically, singing concerts can be held anywhere, but the mood of performers in different places is different.

Secondly, discuss your arrangement with the supervisor. For example, your new subordinate, you can arrange for her to sit anywhere, but if it is a corner that is difficult for everyone to reach, it may not be as good as none. Indeed, theoretically, all a person needs to sit down is space. But in fact, it's much more than that.

Again, don't expect everything to go according to your plan Theoretically, the meeting will last for two hours, but this is on the premise of "not considering the whole audience debugging the microphone 30 minutes after the opening" or "not asking such sharp questions off the court" College students are used to making things look good in theory. Papers, ppt lectures, exams, debates ... these campus IQ contests are all trying to teach us how to do a good job on paper. You must believe that your ability to "fix" things is weaker than you think.

If you are a student at school, test yourself and see if you can handle the following situations:

1. School uniforms need to be made. See if you can bargain with suppliers. There are quotations from at least three companies.

The school security guard caught a student stealing. What should I do?

The street lamp in a very important part of the school is broken. Can it be open for three days?

The canteen needs a chef who specializes in authentic dishes and will be on duty within a week.

When you start thinking about the above problems, you will find that his thinking is very different from "look at the performance trend of this company in the past two years and make a market planning plan for the next quarter" You will find that as long as you "look perfect", no one knows what will happen if you do this. As long as I think about the work above, I will feel a lot of pressure. Because you can't handle it well, the result is obvious failure, and bigger problems will happen one after another.

By the way, this feeling is the feeling that "work" gives you! This is the difference between "work" and "an armchair strategist"!

Fifth: Don't let others wait for you.

In any case, don't let others wait for you after work. In college, it may be just a few half-joking complaints from roommates, which may lead to the loss of potential partners at work.

You should know the progress of others while doing a job and never fall behind.

It's not like an exam. You are slower than others. Someone else can hand in your paper first. If you don't finish it by then, you will bear the punishment. The situation at work is this: this is an exam that no one can complete. All the people were assigned to do different parts of a test paper. Some people are assigned to do reading comprehension, some do cloze, some do grammar ... and then everyone copies each other, so everyone is finished. If everyone has finished their part and you haven't finished it, then others who have done it quickly will start to do your part of the topic and then copy from each other. Slowly, people will find that your workload can be completely replaced by others, and the whole team doesn't need you. At this time, no one will get the answer to the test paper from you, and no one will give you their answer-unfortunately, you are of no use.

Please remember this example.

Sixth: Don't think that details are unimportant.

In college, I often do things carelessly, just look at it. On the contrary, the essence of management in enterprises is to make simple things detailed. Looking for the key to the safe in a hurry is likely to lose the opportunity to be promoted to CFO.

In fact, the company's management doesn't need to achieve 90% of the difficult things-for example, optimizing the management's core workflow, changing the company's image in front of the local government, improving product quality and improving the working environment ... What the management needs to do is to achieve 65,438+000% of each simple thing, such as sorting out everyone's files in the company according to certain rules, setting up outsiders to sign in at the doorman's office and putting extra chairs in the conference room. If you can do all the details truthfully, then you have the capital to ask for a promotion.

Many people don't know what they will do after graduation, so they say to themselves: I want to be a manager in the future! Do management? Ask yourself, if the company's assets are stolen, the morale of all employees is low, the office order is chaotic, the company elevator is broken again, the printer is out of ink, the purchasing plan is overspent, the products are unsalable, and the customers are late ... Are you willing to solve this problem and start with small things? Think about these and then consider whether management is too empty.

Seventh: Don't be negative, just because what you do is not your interest.

Obviously, when we are students, we will devote 200% of our energy to creating when we like it, but if we are bored, we will be too lazy to pay attention to it, so we'd better find a way to deal with it. But at work, 80% of what you do is tedious and seemingly mechanical. If you are depressed only for this reason, you will be depressed for a longer time. You know your boss is worried enough about this project. Do you still want him to see your face?

Learn to like your job and focus on what you can learn from your daily work. If you complain about hard work now, it will be hard for you to find a job next. Try to use less words like "interesting" and "curious" to describe the job you want, but use "substantial", "substantial" and "willing".

Something like that

Think about the following jobs, and you will find that many jobs in life are not interesting things you do when you are in a good state:

1. Toll collector of expressway toll station: A card is issued to a small window every day for several years.

2. School canteen chef: Always make big ribs and chicken legs. Burn for a year.

3. Writer: The deadline is coming, and I am still very inspired. I haven't had breakfast for two weeks.

4. Surgeon: As soon as I fell asleep, I was asked to have an operation for three hours at once. Do it at least once a week.

5. Retail sales: products are not easy to sell. Come to work at 8 o'clock, sit at the door of the store and sit alone until 6 o'clock in the evening. Nobody came today, just like yesterday.

6. Bus driver: You don't need to direct driving. I have been in this business for three years.

7. Pet shop assistant: Business is not good, so I have to come early in the morning and listen to 20 dogs barking all day for a year.

8. Company staff: Get off work at two o'clock in the evening and go to work at eight o'clock the next day. The point is that there is still an hour on the road. It's been like this for a month.

Think about whether you have just been in this job for a month or have only encountered few difficulties. At this time, the voice of complaining is the loudest.

Never try to choose an interesting career, because there is no such job. No industry is happy, because if there is, everyone will do it. Try to ask your own interests at most. Self-exploration.

Eighth: Never put the improvement of working ability only on company training.

It is absolutely impossible for a person to be completely transformed after one training. On the contrary, what you learn in group training is often the most useless information. Just like cooking a cauldron in the canteen, there is always no dish you want to eat most, because it is easy to offend people and not easy to offend people.

Many students attach great importance to whether the chosen company has training, which shows that you not only don't know what this company does, but also don't know how to learn these skills.

My feeling is that if you don't know how to learn what you want and what you want, you will only do two things: 1. Wait for others to teach you, and wait for others to find out what you don't know. 2. find a ready-made answer and copy it down. People who expect company training are probably the first kind (not excluding a few really excellent company training).

Many students have this habit of thinking:

Because, to what extent can the training of this company be completed?

And because this level is exactly what I want to achieve.

So I tried to get into this company.

Because I entered this company.

So it will naturally let me reach this expected level.

We equate participation in training with achieving results. In fact, the information obtained from group training is often the least practical. Never expect to get more than others just by taking classes and relying on teachers to give everyone the same thing. Pay more attention to observing and thinking about your own needs, and find problems and get answers through observation and practice.

So, when you start working, you can't do anything. Don't think it's normal, because the company hasn't trained yet! After I receive the training, I will know everything. If you know nothing and wait for others to pity your ignorance and give you knowledge, then you will pay more IQ for your ignorance.

Ninth: Don't pass the buck.

Passing the buck is a conditioned reflex of fear. Don't think that others can't see this.

I remember one thing in my primary school. If I don't bring my homework once, the teacher will scold me and say, why do you always bring your homework?

I said at the time: no. . . I was about to falter when the teacher said, What's not? Did you bring it?

I said, no.

The teacher said, that's not for me! What is not! That's right.

It turned out that I only said "no" because I was afraid of taking responsibility. If you look around carefully, you will find that countless people around me are using "no" as their first reaction when asked.

Its realization is the same for many people facing work. When the superior asks questions, he makes evasive actions in a conditioned way. However, such actions are often accompanied by weak excuses and some very rough excuses. This will make the boss think that you are difficult to communicate and unreal.

Another situation is that no matter what happens, I accuse a person, and he always emphasizes objectivity. In fact, this is the most typical feature of students. This shows that he is too easily influenced and decided by other things. If you have the following types of conversations with your boss, think about whether you need to change your way of doing things.

Why haven't you shown your report to the vice president?

C was just printing. I'm waiting for him to finish. He may be all right now. I'll check it out.

B: There are still some things that need to be revised.

B: B will also send something to the vice president, because I am waiting for him.

B: A He said that I don't need to show my report to the vice president (A is B's colleague at the same level).

I don't know if the vice president is here. Oh, his door is closed.

He asked me to print this document for him. Blame him! (D is a colleague at the same level as B)

B: I suddenly can't find my cup. I am looking for it.

The disadvantage of a person who is unwilling to take responsibility is that he will make the boss doubt his loyalty, because the order given by the boss will often be shelved or discounted because of a small matter, and then changed by others' consciousness.

Tenth: Don't say "I am a college student" to yourself.

It contains a lot of information.

1. Don't think how lofty you are.

2. Don't demand yourself by the standards of students.

Don't feel inferior.

4. Don't wait for others' concern

Don't use this as an excuse to comfort yourself when you make mistakes.

6. Don't forget to find out how much the company pays you. Be more sophisticated. This is not voluntary service.

Personality is the basis of dealing with interpersonal relationships and the key to ensuring the quality of interpersonal relationships. In addition, interpersonal skills are particularly important. Some people will be grateful for doing good deeds all their lives, while others may be thankless in helping others, not only without gratitude and reward, but also with envy. Selling the same products to the same customers at the same price, some salesmen may be rudely driven out of their homes, some salesmen may sign big orders, and even be treated as guests by customers.

The skill of interpersonal communication is a very complicated topic. Limited by space, I can only briefly list some here according to my personal experience, and it is inevitable to hang a leak.

1. Give more encouragement and praise to others, try to avoid criticism, accusations and complaints, and don't force others to admit their mistakes.

2. Learn to listen. Don't talk too much, try to get others to talk more.

If you want to join other people's conversation, you should first find out what others are saying.

Try to be neutral and objective before speaking. Before you show your inclination, you should find out the other person's true inclination.

5. Pay attention to each other's social habits and imitate them appropriately.

6. Don't interrupt, correct or supplement others' conversation easily.

7. When others are in trouble, take the initiative to help and encourage more.

8. Don't be polite just because the other person is a relative or friend.

9. Talk about what others want as much as possible and teach them how to get what they want.

10. Always treat people with a smile.

1 1. Be a humorous person. But don't just laugh at yourself when telling jokes.

12. Be a person who is free from vulgar tastes.

13. Whether you are talking or listening to others, try to look them in the eye.

14. Try not to leave a trace when changing the topic.

15. Learn to listen to each other's overtones. You should also learn to express yourself euphemistically through hints.

16. You must inform others in advance.

17. Don't call when others may be busy with work or rest. Unless it's urgent.

18. When calling someone, ask them if it is convenient to talk.

19. One thing is no longer a secret if two people know it.

20. If you speak ill of anyone behind his back, it will reach this person's ears sooner or later.

2 1. Don't say bad words.

22. Remember other people's names. Get into the habit of looking through business cards and phone books occasionally.

23. Try to associate with people you hate.

24. Be sure to respect each other's privacy, whether friends or lovers.

25. When many people are together, when you talk to one of them, please don't ignore the existence of others.

26. Have the courage to admit your mistakes.

27. Face everyone around you with an open mind.

28. Give others sympathy and understanding.

29. Replace "orders" with "suggestions" as far as possible.

30. Don't promise easily. You must try your best to do what you promised.