Knowledge of business etiquette * * * Enjoying etiquette is the art of interpersonal communication. Academic qualifications highlight details, and details highlight quality. I hope the following social etiquette knowledge can help you improve your self-cultivation.
First, the instrument etiquette
First, choose the right cosmetics and makeup methods that meet your temperament, face, age and other characteristics, and choose the right hairstyle to increase your charm.
The shade of makeup depends on time and occasion.
(2) Don't make up in public places.
Don't make up in front of men.
Don't criticize other people's makeup.
Don't borrow other people's cosmetics.
6. Men should not wear too much makeup.
Clothing and its etiquette
1. Pay attention to the characteristics of the times and embody the spirit of the times;
2. Pay attention to personal personality characteristics
It should conform to your figure.
Three taboos of white-collar women
One: the hairstyle is too trendy and taboo.
Two: hair is a taboo.
Three: make-up is too exaggerated and taboo.
Four: taboo of green face and white lips
Five: clothes are too fashionable and taboo.
Six: Dressing is too sexy and taboo.
Seven: Play the "black woman" taboo every day.
Eight: Step on "platform shoes"
4. Signs and defects of China gentlemen
1. Ten Details of China Gentleman:
There are a pair of clean and slender hands and manicured nails.
② Although you don't smoke, you should carry a lighter with you so that the ladies around you can light their cigarettes when smoking.
Change shirts every day, keep the neckline and cuffs flat and clean, and some will use cufflinks.
(4) There are no hanging objects at the waist, such as mobile phones and pagers.
(5) dealing with women, don't let go of every detail to take care of them, almost in a completely subconscious state of operation.
Don't make any noise when eating.
⑦ Polite expressions are used more frequently than ordinary people.
Prefer loneliness, seek peace of mind, quiet body and passionate meditation. Therefore, a gentleman is thoughtful, good at dancing and good at literary classics.
Famous works, rarely see flashy and noisy frolic works, including movies and TV. Watch it once or twice. If you feel vulgar, you will never pick it up again, including discussion.
Pet-name ruby invisible, silent alone in the crowd.
Attending in the attitude towards love, consider too much, often appear indecisive. 2. Ten shortcomings of China gentlemen:
Hands are clean and beautiful, but once you enter the room where you need to take off your shoes, there will be a strange smell in the air.
Although you carry a lighter with you, it is a disposable plastic lighter.
(3) When wearing a brand-name watch, your wrist is arrogant.
Although I change my shirt every day, I always wear the same tie.
(5) Although there is no mobile phone or pager hanging around my waist, I often talk loudly to my mobile phone in public places to make it ring in the cinema.
Despite the unusual respect for women, the contrast with same-sex friends is too great and rebellious.
All landowners don't make a sound when eating, but they are conspicuous when drinking soup.
Today, although polite expressions are used more frequently than ordinary people, their frequency of use has reached a doubtful level.
Pet-name ruby would rather be lonely than afraid to meet strangers.
Attending to think too much about the attitude towards love is not to make up your mind, but not to believe at all.
Second, etiquette and etiquette.
(1) To create a good communication image, you must pay attention to manners, so you must pay attention to your behavior. Manners and manners are manifestations of self-sincerity.
A person's external behavior can directly show his attitude. Be polite and generous, observe the general etiquette of advance and retreat, and try to avoid all kinds of
Bad manners and uncivilized habits.
(2) When visiting the customer's office or home, ring the doorbell or gently knock on the door before entering the door, and then stand at the door and wait. Don't spend too much time ringing the doorbell or knocking at the door.
Dragon, don't enter the room without someone or the permission of the owner.
(3) Behavior in front of customers ☆ Nod and smile as a gift when meeting customers. If you don't make an appointment in advance, you should apologize to the customer first, then
State your purpose. At the same time, take the initiative to greet or nod to everyone present.
☆ In a customer's home, you can't come uninvited. Even if you are familiar with it, don't touch and fiddle with the things on the customer's desk at will, let alone play.
Customer's business card, don't touch books, flowers and other furnishings in the room.
☆ It is not easy to sit down by yourself before others (hosts) sit down. Sit up straight, lean forward slightly and don't cross your legs. ☆ Use the front.
Talk to customers with a gentle attitude and tone. When the customer speaks, listen carefully, and when answering, take "yes" as the first. Look at each other, look at each other.
Look at that.
☆ When standing, keep your upper body stable, put your hands on your sides, don't be stingy with your back, don't put your hands on your chest, and don't lean sideways. When the master gets up,
Or stand up at the same time when you leave the table. When you meet a customer for the first time or leave, you are humble, unhurried, well-behaved and polite.
☆ We should form good habits and overcome all kinds of indecent behaviors. Don't blow your nose, pick your ears, pick your teeth, get a manicure, yawn or cough in front of customers.
Cough, sneeze, nothing can be done. Cover your mouth and nose with your hands, face sideways, try not to be present, and don't throw scraps of paper. Although this is
Some details, but they combine to form the overall impression of customers on you.
It should be noted that putting on makeup in front of people is a female habit that men hate most. At this point, the practice has been relaxed. After a woman has finished eating in a restaurant, people
When you see lipstick and powder, no one will make a fuss anymore. However, that's all, not too much. I need to comb my hair, apply nail polish and lipstick.
Please go to the dressing room or bathroom to apply makeup or lipstick with a brush. Dressing up in front of people is a habit that women hate most.
. Similarly, the behavior of tidying hair, clothes and looking in the mirror in front of people should be restrained as much as possible.
Edit this paragraph. 3. Talk about etiquette
(1) Communicative expressions When we meet for the first time, we should say: Nice to meet others. You should say: wait for someone else. You should say: waiting for someone. Don't send an application. Stay. The other party's letter should be called.
Ask for help, convenience, guidance and guidance.
People's suggestions should be called: give suggestions and ask people to answer applications: ask people to praise opinions. Application: high opinions should be restored. It should be said: give them back and beg for forgiveness. It should be said: welcome customers.
Call: patronize the elderly. Age should be called: long time no see. It should be said that long-lost guests have come to apply. It should be said: sorry. It's time to say goodbye
Gift function application: Yazheng II. Eight annoying behaviors in communication
(1) often complains to people, including personal economy, health and work, but doesn't care about other people's problems and is never interested;
2 nagging, saying only trivial things, or repeating some superficial topics and opinions that are irrelevant;
3 attitude is too serious and unsmiling;
4 words are monotonous, emotions are invisible, and emotions are sluggish;
⑤ Lack of dedication and quiet independence;
6 allergic reaction, exaggerated and vulgar tone;
⑦ Egocentricity;
Being too keen on winning the favor of others.
3. 26 mistakes that damage personal charm in communication
Don't pay attention to your tone, and often speak in an unpleasant and antagonistic tone.
You just love to talk when you should be silent.
Interrupt others' words
Abuse of personal pronouns, so that every sentence contains the word "I"
Asking questions arrogantly gives the impression that only he is the most important.
◎ Insert some topics that are close to you, but will make others feel embarrassed.
Come uninvited
◎ Blow your own horn
Laugh at the social dress code.
◎ Call at an inappropriate time.
Say something boring on the phone that others don't want to hear.
◎ Write an overly intimate letter to an unfamiliar person.
Whether you know it or not, you can express your opinions on anything at will.
◎ Publicly question the reliability of other people's opinions.
Arrogantly refuse other people's demands.
Say something to look down on others in front of friends.
Blame people who disagree with themselves.
Comment on other people's incompetence
Correct the mistakes of subordinates and colleagues in front of others.
Complain about being rejected after asking for help.
Ask for help with friendship
◎ Improperly worded or offensive.
◎ Express dislike on the spot
Always thinking about unfortunate or painful things
Complain about politics or religion
Show excessive intimacy.
4. Don't socialize.
Don't visit busy people. Even if you have something to do, you should leave as soon as possible after it is finished. Don't stand up or be an unexpected guest.
Don't give gifts to people just for business. Gifts should be in direct proportion to caring for relatives and friends, but in any case, gifts should be affordable and must not be given away.
Deal with similar things.
◎ Don't deliberately attract attention, pretend to be the master, and don't be timid and inferior.
◎ Don't be too curious about other people's affairs, ask ask, get to the bottom of it; Not to mention breaking other people's taboos.
Don't make waves and spread gossip.
◎ Don't ask others to suit your temper, but learn to be tolerant.
Don't be disheveled, dirty and smelly. On the other hand, too gorgeous and frivolous clothes will also make others unhappy.
◎ Don't cough, burp or spit in public, and don't decorate your appearance in public.
Don't be out of order, be polite.
Don't leave without saying goodbye. When you leave, you should say goodbye to your host and express your gratitude.
(2) Promotion language 1. Basic principles of promotional language
(1) Customer-centered principle
(2) the principle of "say three points and listen to seven points"
(3) The principle of avoiding the use of language that leads to the failure of negotiations.
(4) the principle of "low praise and light feeling"
5] Easy to understand, no taboo principle.
2. The main forms of marketing language
(1) narrative language
① The language should be accurate and easy to understand;
② The figures put forward should be accurate,
③ Emphasize the main points.
(2) Questioning language (or questioning)
(1) General questions.
2 ask questions directly.
③ inductive questions,
4 multiple choice questions.
⑤ Consult questioning method.
⑥ Heuristic questions.
⑶ Four principles of persuasive language (or persuasive language) to impress customers.
People buy from salesmen they trust;
People buy from salesmen they respect;
People want to make their own decisions;
People buy from salesmen who know their needs and problems.
3. Expression skills of sales language.
The expressive skills of narrative language (1)
① Comparative introduction method.
② Description and explanation methods. ③ Results, causes and countermeasures.
(4) Supporting and rotating methods.
⑤ Features, advantages, benefits and evidence Sales staff should pay attention to the arrangement of narrative content:
Let's talk about iron-solved problems first, and then talk about controversial issues.
(2) If there are multiple messages to tell users, you should first introduce the good news that makes customers happy, and then talk about the others.
When the conversation is too long, in order to attract customers' special attention, the key content should be placed at the end or at the beginning.
(4) It's best to introduce the products in the customer's language and thinking order, and arrange the speech order. Don't say all the good things you have prepared, and pay attention.
The guest's expression, flexible adjustment.
⑤ Keep the tone of discussion, avoid the tone of command or begging, and try to use customer-centered words.
⑵ Expression skills of questioning language Asking questions and discovering customers' needs are important means to induce customers to buy. Some people say that promotion is the right question.
Art is meaningful. Skills:
Choose the form of questions according to the purpose of the dialogue.
B. Using multiple-choice questions skillfully can increase sales.
C using affirmative induced questions will make the other party easy to accept.
D using hypothetical questions will double the promotion effect.
(3) Expressive skills of persuasive language.
A. use customer-centered sentences and vocabulary.
B. using hypothetical sentence patterns will have a strong persuasive effect.
C. emphasize that the benefits that customers can get are more important than the price.