From the case of "it can be determined that the problem is due to misunderstanding of specific responsibilities, which leads to employees' emotional dissatisfaction, and everyone in the office has a general job description written several years ago", it can be analyzed that the job description has not been adjusted and re-evaluated with the actual content of the post, which is the root of the problem.

1, personnel management issues:

First, the lack of overall arrangements for departmental work

B, human resource management theory knowledge is weak

C, the understanding of human nature is not deep enough

2. Suggestions for handling the situation:

A, communicate with each relevant person first, so that everyone can reach the understanding that the job description needs to be adjusted and improved.

B, the meeting unified knowledge, and will carry out job evaluation and related preparations.

C. readjust responsibilities and evaluate posts.

D, it would be better if some corresponding incentive mechanisms can be established.