2. Be familiar with the signs, usage, origin, location and knowledge of commodities on commodities and commodity packages. Product knowledge: name, grade, use, origin, shelf life and usage, daily sales, etc. )
3. Understand the relevant commercial laws and regulations, and implement the store operation specifications.
4, master the knowledge of commodity pricing, can skillfully use the coding machine, and correctly type and mark the price. The price tag should be placed in a fixed position of the goods, such as the upper right corner of the front of the goods.
5, pay attention to the validity of the goods, to prevent expired goods from being sold on the shelves.
6. Understand the overall layout of the store and the specific principles of commodity display, be familiar with the commodity display map, and sort out the commodities at any time.
7. Understand the sales trends of commodities, make timely replenishment suggestions and place replenishment orders.
8. Strong sense of responsibility, pay attention to the safety of goods, and do a good job in preventing theft and loss of goods.
9. Knowing the performance, use and maintenance knowledge of the main equipment in the store can eliminate some common simple faults.
10, do a good job of sanitation, including aisle shelves and goods.
1 1. The rationalization suggestions made to customers shall be recorded in time and reported to the supervisor.
12. Obey the management and work arrangement of the store manager.
Second, the tallyman's workflow
1, preparation before business
Clean the sanitation of the area of responsibility.
Check the preparation and hygiene of shopping baskets and shopping carts.
Check the preparation of labor tools.
Check the handover record to see if there are any unprocessed things and articles.
Do a good job of replenishment on shelves.
Check the shortage situation and be aware of it.
Check the normal condition of electrical equipment.
Arrange merchandise display.
Check gfd (tallyman asks for light makeup and a bunch of hair).
Check whether there is no price tag or special price tag for special commodities, and make supplements. If there is no clear price tag, register in time and report to the company information department.
Organize and supplement necessary items, all kinds of notebooks, rags, etc.
2. Job responsibilities in business
Patrol the shelves of stores and responsibility areas to understand the sales trends of goods.
According to the sales trends, do a good job of receiving goods, replenishing goods, shelving and cleaning in time, and keep the rag in hand.
Answer customers' inquiries in time and accept friendly criticisms and suggestions.
Assist other departments to do a good job in sales.
Pay attention to the customer behavior in the store, terminate the bad behavior of customers with gentle methods, and ensure the safety of goods.
Provide customers with perfect service in time.
3. Tidy up after work.
Clean it up
Tidy up labor tools.
Check the shortage of goods and report it.
Organize the purchase, sale and storage documents of commodities, and hand them over to special personnel for safekeeping.
Fill in the handover record.
Check the safety of all doors and windows, shelves, electrical appliances, etc.
Third, the employee code.
1. Obey management, work hard, and don't engage in behaviors that are harmful to the enterprise.
2. Unite colleagues, abide by rules and regulations, and do not engage in behaviors that are detrimental to the team.
3. Love life, study hard and keep vigorous energy and spirit.
4, standardize services, help each other in the same boat, the rise and fall of enterprises is our responsibility.
Fourth, the principle of full staff.
1, all staff must be familiar with the job responsibilities and workflow of each post.
2, all employees must establish a sense of safety, reduce the loss of goods.
3, all employees must be in accordance with the company's operating standards, warm service, polite hospitality.
4. All employees must have team spirit and maintain the reputation and image of the enterprise.
5. All employees must abide by the work discipline, abide by the law, and care about the country and enterprises.
V. Principles of 1/3
1, and the delivery date should follow the principle of 1/3.
Goods whose shelf life is less than 1/3 will not be delivered by warehouses and distribution centers.
2. The sales period follows the principle of 1/3.
Goods beyond 1/3 shelf life are not accepted for distribution in stores and warehouses.
3. The principle of 1/3 shall be implemented in the regression period.
For the remaining 1/3 goods with shelf life, the mall requires to withdraw the goods or take them off the shelves.
Six, the principle of bar code
1. All stores should indicate clear and correct bar codes when ordering goods.
2. When buying goods, if the goods correspond to bar codes, it is strictly forbidden to buy goods by commodity numbers.
3. Inspection, receipt, return, logistics and distribution should follow the principle of bar code.
4. The information officer should follow the principle of bar code when entering commodity information.
5, the cashier in the process of commodity sales, return, to follow the bar code principle.
6, commodity inventory, inventory should follow the bar code principle.
Seven, commodity price principle
1, the price must be clearly marked.
The price tag of a commodity must specify: commodity name, commodity origin, commodity grade (genuine), commodity specification, commodity pricing unit, commodity price and commodity bar code.
2. The location of the commodity price tag
Usually posted on the laminate or price tray, in the lower right corner of the commodity line.
The direction of the price tag is generally upward, and only under special circumstances can you choose downward.
3, the production of price tags
The price tag can only be printed by the operator in the headquarters or handwritten by the people in the store. There can only be one correct price tag in the commodity display area, and it must be clean, clear and complete.
4. How to use the price tag
The use type of price tag must be correct, and the price tag can only be replaced by regular supermarket employees, and interns or promoters cannot change the price tag.
5, price tag processing
Expiration or invalidation of the price tag must be handled. No matter when and where the supermarket is located, there can be no scattered price tags. Commodity price errors caused by employees' mistakes will be handled according to relevant procedures.
Eight, the four elements of acceptance.
1 and Wang
Is to observe the delivery of the outer packaging, whether it meets the standards, whether there is damage or seal is broken. If so, it means that the goods in the package may have been passive and must be unpacked for inspection.
Step 2 smell
In other words, some special goods will have some special smells, such as wine, vinegar, perfume and so on. If you can smell the pungent smell without opening the outer packing box of the goods, it means that the goods in the packing box are damaged or leaked and need to be unpacked for inspection.
Step 3: Ask
Is to ask what special circumstances occur during the delivery process, will it cause damage to the goods, and whether the shelf life of the goods is the latest, otherwise it needs to be unpacked.
Step 4 cut
In other words, large items must be unpacked for inspection. If there is a whole batch of goods, it must be sampled according to the sampling ratio of 40%, more than 5 pieces of goods must be sampled, and less than 5 pieces of goods must be unpacked one by one. Being a supermarket sorter is very hard work.