1, saving ordering time.
The "28" rule is also applicable to the catering industry, and the peak meal period of restaurants also accounts for the bulk of restaurant turnover, so it is very important to improve the turnover rate during the peak period.
However, under the traditional restaurant management mode, due to the influence of queuing and serving efficiency, the turnover rate at peak hours will be reduced. The catering management system can solve this problem well.
When guests come to a restaurant for dinner, the first and most important step is to order food. With the catering management system, customers can place their own orders by scanning the QR code on the table without spending time waiting for the waiter. Everyone can browse the system to order food, saving the time of ordering food. After reading the traditional menu, you don't have to pass it on to another person, and the time needs to be superimposed. Finally, the catering management system orders food online and synchronizes it to the kitchen backstage, which saves the time for the waiter to record the dishes and send them back to the kitchen. When all the time is added up, you can save at least 20 minutes on average.
2. Improve the checkout efficiency.
In the traditional checkout mode, guests need to call the restaurant staff when checking out, and then the restaurant staff can calculate the order amount and tell the guests before paying. Generally speaking, during the peak period, the checkout of restaurants is often concentrated, which leads to the shortage of staff in restaurants. Customers generally queue for at least 3 minutes. If there are many people, the waiting time in line will be hard to calculate.
Moreover, it may take a few minutes for customers to check out. There are many customers in the peak period, which adds up to a lot of time, and it also makes the customers in line have a bad experience.
With the application of the catering management system, customers can immediately scan the code to pay every time they order, without waiting for the cashier to check before paying, because there is enough time to check the bill by themselves, which also avoids the trouble that the traditional manual check of the bill is more prone to mistakes, and the customer experience is more comfortable.
If the customer needs to make an invoice, he only needs to pay and bring the bill details to the front desk, so that the cashier can make an invoice. Because a large number of customers like to pay by scanning code, even if a small number of customers pay in cash, it will save a lot of queuing time.
Finally, let's calculate that a wave of guests can save at least 10 minutes in the previous ordering and final payment, so six waves of guests are 1 hour, and two waves of guests can eat about three more meals on average, so the transaction rate will naturally increase and the turnover will naturally increase.
Second, how does the catering management system improve the turnover of restaurants?
1, smart ordering
In the traditional way of ordering food, the customer is followed by a waiter. It takes time, materials and labor to order a dish. Now wechat ordering, tablet ordering, cashier ordering and waiter ordering will bid farewell to the scene of queuing for ordering and conflict between customers and waiters forever, which not only saves costs, but also improves the pressure on restaurants and keeps customers coming.
2. Online cashier
The traditional cashier method is unsafe, cumbersome and inefficient. The catering management system can provide various ways such as WeChat payment, Alipay, cash payment, code scanning payment and credit card payment. No change, no queue, no counterfeit money. Moreover, paying fees means membership. After the payment is completed, you can automatically pay attention to the official account of WeChat WeChat to become a member.
3. Member management
Paying to become a merchant member, the restaurant analyzes consumer portraits through big data, and then provides merchants with distinctive membership marketing strategy services, and even provides strong support for merchants' subsequent business strategy adjustment. You can also build an intelligent database based on member information. The membership growth system maintains the activity of members, and the perfect consumer portrait realizes accurate operation, so that members can become loyal fans in the store and firmly grasp the hearts of customers.
4. Marketing promotion
From the marketing point of view, the previous practice was to pull an advertising banner in front of the store and then hire a few people to send small advertisements, which had little effect. Now the advertising platform in the catering management system can let people around know about this store, with various forms and wider coverage. Membership points and coupons of horizontal alliance merchants can be cancelled. The same store has different branches, and the information of all members is shared by * * *. Members' points and coupons between stores can be universal, which can form the effect of mutual drainage and achieve a win-win situation.
5. Invoice management
The expenditure budget of rice, oil, salt, sauce and vinegar tea is indispensable to family life, and so is the catering business. The comprehensive management of raw material procurement, sales and inventory is related to the life and death of catering enterprises. Scientific management can avoid extravagance and waste of materials and loss of orders, and ensure the normal operation of capital flow. The management function of purchasing, selling and storing enables catering operators to have a clear understanding of their own business conditions, strong data processing ability and process optimization ability, and realize automatic management, and operators can make corresponding adjustments according to data analysis.
6. Data analysis
Data analysis is a secret. The summary of all kinds of data makes restaurants know themselves better than customers, and customers' needs, information, behaviors and preferences will be displayed in front of catering operators more intuitively and quickly, which is very "scared" and "mysterious". The result of data feedback is a very important reference for diversified management and innovative service model. The management of restaurants will also enter a new stage of development.
To sum up, the management mode of catering industry needs to be updated urgently, and there is a lot of room for development. In this wave of catering industry reform, it is a wise choice to choose catering management system, otherwise it will easily be eliminated by fierce market competition. With the help of internet technology and resources, it is no problem to reduce operating costs and increase your store's income by 80%!