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Outpatient quality nursing service plan ppt
First, quality nursing: continue to carry out quality nursing service, deepen service connotation, implement nurse post management, revise quality nursing performance evaluation scheme, refine various quality standards, formulate health education paths and strengthen health education.

1. Implementing nurse post management: aiming at promoting the healthy development of nurses, establishing a perfect nurse post management mechanism. According to the principles of scientific management, setting posts as needed, ensuring patient safety and clinical nursing quality, setting up nursing posts reasonably, defining post responsibilities, establishing post responsibility system and improving management efficiency. According to the job responsibilities, combined with the nature of work, tasks, responsibilities and technical difficulties, it is clear that the qualifications, experience, skills, academic qualifications and professional titles of nurses required for the post should match the post qualifications, so as to realize the transformation of nurses from identity management to post management. Further improve the emergency deployment plan of nurses' manpower and the human resource pool of mobile nurses, dynamically adjust and supplement the shortage of nurses in clinical nursing posts in time, and ensure the emergency deployment of clinical nursing manpower in emergencies and special circumstances.

2. Revise the quality nursing performance appraisal scheme: based on job responsibilities, focusing on daily work and performance, including nurse performance appraisal, patient satisfaction and theoretical operation appraisal. The assessment results are linked to the income distribution, reward and evaluation of nurses. Form an internal competition mechanism with incentives and constraints, reflecting equal pay for equal work and more work.

3. Refinement of quality standards: According to the latest "Evaluation Standard 20 1 1 Edition of Anhui Tertiary General Hospitals" and the feedback from Grade A inspection, combined with the actual situation of our hospital, improve the nursing quality standards and evaluation system, refine various nursing quality inspection standards, refine and quantify some quality indicators and calculation methods, and propose and establish operational nursing quality evaluation indicators.

4. Strengthen health education, formulate health education paths and patient health education manuals: further improve the contents of disease health education in various specialties, standardize the forms of health education, combine nursing path theory with clinical health education, formulate and implement planned, targeted and evaluated systematic education activities, revise and improve patient health education manuals in various specialties, and help patients understand and master health education contents in easy-to-understand language to promote correct concepts.

Second, the quality of care, nursing safety

1. Formulating nursing routine and technical operation specification: According to the clinical practice and the latest specification requirements, further improve all kinds of nursing routine and technical operation specifications commonly used in clinic, which are required to be cutting-edge in some professional fields, conform to the actual situation of our hospital, have departmental operability, and be perfected and revised into a book, and all nurses in the hospital have one copy, which is convenient for nurses to consult in time.

2. Implement the risk assessment of critically ill patients and set up a nursing quality supervision team for critically ill patients: establish and improve the risk assessment system for critically ill patients, and establish various risk early warning values according to the observation and scoring system for critically ill patients' condition. It is feasible to set up a nursing quality supervision group for critically ill patients, improve the inspection standards and supervision forms for critically ill patients, and supervise the nursing quality of critically ill patients in the departments in charge every month, and the scores are linked to the quarterly nursing quality inspection scores of each department.

3. Strengthen nursing consultation: strengthen standardized management of nursing consultation: improve the nursing consultation system and nursing consultation list, expand the scope of nursing consultation, and strictly follow the consultation procedures. After correctly implementing nursing measures according to the consultation opinions, keep follow-up attention and record the prognosis. The nursing consultation sheet should be kept in the nursing department.

4. Holding multidisciplinary joint nursing rounds: In order to break the limitation of nursing knowledge and solve clinical practical problems, typical cases were selected from the urgent, difficult, complicated, cases and nursing difficulties in the hospital for joint nursing rounds, which promoted the communication between clinical departments, embodied the integrity, continuity and dynamics of nursing patients, and cultivated the practical ability of nurses to analyze and solve problems. Through ward rounds, we can understand the academic trends at home and abroad, improve the theoretical level of nursing staff, broaden our thinking and broaden our horizons.

5. Adverse event injury identification, monthly 1 case: formulate and improve the criteria for adverse event injury identification. Strictly divide the level of all adverse events, properly handle and maintain follow-up attention. The head nurse selects a typical case from all reported adverse events or adverse events in other hospitals every month, and organizes nursing staff in the whole hospital to discuss and learn.

6. Strengthen risk assessment and prevention, and carry out pain assessment and risk assessment of venous thrombosis of lower limbs: improve three risk assessment forms (self-care ability, pressure sore, shedding and pipe slippage), formulate risk assessment forms for pain assessment and venous thrombosis, strengthen risk assessment and prevention awareness of nursing staff in the hospital, improve risk assessment and prevention ability, do a good job in link control, improve the predictability and initiative of nurses' work, effectively prevent risks from happening, and nip in the bud.

7, nursing information construction: consultation with the * * * information center, extend the information path, scientific materialization of nurse labor. To realize all electronic nursing documents, make nursing work move towards paperless fast channel of data evaluation quality, and promote scientific management of nursing. Apply for the purchase and use of nursing office system and gradually transition to paperless office.

Third, speed up the construction of nurses, strengthen specialist training and improve the level of specialist nursing.

1. Standardized training for new nurses: In order to speed up the training of new nurses and make them adapt to clinical nursing work as soon as possible, a standardized training plan for new nurses is formulated. The nursing department will organize pre-job training for new nurses, and all clinical departments must conduct pre-job training for their own departments, arrange specific teachers to be fully responsible for the theoretical and clinical skills training of rotating nurses, and organize the assessment of nursing theory and operation. Each new nurse shall have no less than 2 rotation training departments, and each department shall have no less than 3 months. Rotation training departments shall be formulated by undergraduate departments according to the needs of professional work, and rotation training shall be completed within 2 years after work and passed the examination.

Nurse N2 can only be promoted after graduation. During the rotation period, personal performance and theoretical operation assessment results are linked to bonuses. And adopt a two-way assessment method to ensure the training effect.

2. Strengthen the admission training of key departments: registered nurses in ICU, CCU, RICU, EICU, PICU, operating room, hemodialysis room, disinfection supply center and other special wards must undergo initial training of departments for more than 3 months and master relevant theories and skills before obtaining corresponding admission qualification certificates. According to the strict specialist training of the department, only by passing the relevant theory and skill examination of this major can you be authorized to be on duty alone.

3. Adjust the team of emergency nurses and carry out standardized emergency nursing group training. Re-screening elite forces from the whole hospital requires working for more than 3 years, rotating at least 2 departments, having certain clinical experience, professional skills, stable psychological quality, strong sense of responsibility, strong adaptability and emergency response ability. Standardized emergency nursing group training, through the examination of relevant theoretical skills, can obtain the qualification of emergency nurses.

4. Refine the specialist team and give full play to the role of specialist nurses: according to the development plan of specialist nursing in our hospital, around the role of specialist nurses, formulate the training and work development plan of specialist nurses after graduation, refine the specialist team, expand the scope of team members, improve the influence of the specialist team, improve the level of specialist nursing while ensuring the quality of basic nursing, and promote the development of specialist nursing and the comprehensive quality of nursing staff in the hospital.

Fourth, scientific research and papers

1, give full play to the role of scientific research team, comprehensively improve the scientific research ability and level of nursing staff in the hospital, and encourage and support nursing staff to declare scientific research topics.

2. Continue to hold the exchange meeting of nursing papers to help junior nurses master the methods and skills of writing papers; Improve the level of senior nurses writing papers, broaden the horizons of nursing staff and improve the level of nursing theory.

3. Encourage all specialties to bid for continuing education classes of specialty nursing, discuss hot and difficult issues of specialty nursing, build a broad platform for improving the learning exchange between hospitals and nursing staff, and improve the level of specialty nursing.

4. Actively declare provincial key specialties and national key specialties.