First, improve doctor-patient trust and appointment.

The doctor-patient relationship should be harmonious. Medical staff treat patients seriously, and patients can rest assured that their life and health depend on doctors. As a medical staff who uses professional knowledge to serve patients, only when patients trust him can they play their housekeeping skills and have the confidence to challenge difficult treatment methods. As a patient with expectation and hope, only by conveying his trust can he better cooperate with the doctor's diagnosis and treatment and achieve the ideal treatment effect. At the same time, to build a doctor-patient relationship of mutual trust and responsibility requires both sides to put themselves in their own shoes and enhance mutual understanding. With the change of medical model, doctors need to understand patients' psychological needs and problems in diagnosis and treatment, and pay more attention to psychological guidance and psychotherapy. On the other hand, doctors are overworked, with fierce competition and certain occupational risks. In addition, patients and society have higher and higher requirements for medical staff. Doctors also hope that patients and their families can psychologically understand and support their work and establish harmonious interpersonal relationships.

Second, strengthen communication between doctors and patients

Communication between doctors and patients is the premise of establishing a harmonious relationship. Doctor-patient communication is an information transmission process for medical understanding and for patients' health needs. It enables both doctors and patients to fully and effectively express their understanding, wishes and requirements for medical activities. Good doctor-patient communication helps medical staff to adjust their own medical concepts and patients', and also helps doctors and patients to understand each other correctly, coordinate the relationship and ensure the smooth progress of medical activities. Due to the different social division of labor, the roles of doctors and patients in medical activities are asymmetric, especially in the understanding of medicine and the possession of relevant knowledge. Similarly, patients with different social and cultural backgrounds have different understanding of medical activities and demand for medical services. These advantages and disadvantages and different requirements affect the communication between doctors and patients. Therefore, as a medical staff, we should understand and meet patients' needs to be understood, valued and respected in time. At the same time, it is also necessary to master patients' expectations of medical services, doubts in various medical links, feelings about medical services and key points of medical service demand, and understand patients' satisfaction with medical services and the effect of disease treatment.

Third, respect medicine.

Medical behavior is a high-risk job, and there are still many unknown fields in medicine, and there are considerable individual differences among patients themselves. Both doctors and patients should follow the objective laws of medical science. Medical personnel should diagnose and treat diseases in strict accordance with the methods and means of medical science, and must never violate the objective laws of science; Patients should fully trust medical staff, and never conceal information about their illness or deliberately make things difficult for doctors. In fact, the death, disability and dysfunction of a considerable number of patients are not caused by the negligence of medical staff, but by unpredictable and inevitable complications, which are completely unexpected. The unpredictability of medical malpractice may sometimes lead to the deviation between the actual treatment effect and the patient's expectation. For example, the current mortality rate of coronary artery bypass grafting is 1%. Although the incidence of this misfortune is not high, it is 100% once it is encountered by a certain patient. An important feature of medical damage is irreversibility. Once patients or their families can't understand this situation and treat the development and treatment process of the disease with a scientific and rational attitude, they will undoubtedly be angry with doctors and lead to contradictions between doctors and patients. At the same time, doctors should also respect patients' right to know and autonomy, so that patients can get more medical information and give patients more opportunities for autonomy. This is the foothold of the future doctor-patient relationship.