20 17 years' work summary of stomatology (1) All medical staff in stomatology, under the leadership of hospital departments, hospital party committees and functional departments, conscientiously implemented all the work and activities of the hospital, adhered to the guidance of Scientific Outlook on Development, constantly emancipated their minds, updated their concepts, established a high sense of professionalism and responsibility, and combined with the nature of their work, successfully completed the "three-level" evaluation of the hospital.
First, the top three review work summary
Review process and practice
In view of the overall goal of "three-level" evaluation formulated by our hospital, the Department of Stomatology earnestly publicized the significance of "three-level" evaluation, improved the correct understanding of "three-level" evaluation by medical staff at all levels, and organically combined evaluation with strengthening the connotation and quality of service and improving the core competitiveness of departments. Through layers of mobilization and mobilization; Measures such as hard work, strict investigation and strict management. The management level of departments and the overall quality of medical staff have been greatly improved, and good results have been achieved in the three-level evaluation.
Since the beginning of this year, the Department of Stomatology has held many departmental meetings according to its own work characteristics, earnestly studied the "three-A evaluation criteria", found problems according to the standards, and was responsible at all levels. Starting with department documents, we have established and improved many rules and regulations, such as the responsibilities of department directors, the responsibilities of attending doctors, the work system of stomatology, the communication system of hospitals, etc., and strictly implemented the learning system, and implemented various systems for organizing department personnel to study regularly. From 20 1 1 August, after the mobilization meeting of the top three judges, everyone went to work during the day and endorsed at night, and took every assessment of the hospital inspection team seriously. Strict requirements, do not let go of any weak details, in the assessment again and again, medical staff from the fear of exams to the phenomenon of "you test me", take the top three assessment as their own responsibility, and do not reduce points for the hospital. It is this spirit of being responsible for the top three that enables us to accept the review smoothly.
(2) Review the achievements.
1. Through the three-level evaluation, it shows the spirit of unity, hard work, unwilling to lag behind and dedication of the majority of medical staff, and verifies that stomatology is a particularly effective team.
2, through the review of various documents and materials into a book, so that there are rules to follow; Straighten out some links in department management; Standardize the related work system of nosocomial infection in stomatology. Improve the overall management level of our department.
3, through the review of medical staff's service consciousness and service quality level. Improve the consciousness of actively serving patients.
4. Through reexamination, the overall level of three basics of medical staff has been greatly improved. Most doctors have mastered the diagnosis and treatment of common oral diseases, standardized the basic operation and improved their application ability.
(III) Existing problems and improvement direction
1. The service quality and connotation need to be further strengthened. The process of top three review is a process of improvement. It is a big problem whether the top three hospitals can maintain their enthusiasm and service quality after evaluation, and it is also a big problem to improve the competitiveness of our hospital. Therefore, we should always make unremitting efforts to implement various rules and regulations, improve the service quality, improve the service competitiveness of hospitals, and make the service quality of hospitals reach the top three level.
2. Further standardize the shortcomings exposed in the process of department management review, such as the proportion management of clinical nursing staff; On the one hand, the renewal of instruments and equipment in departments needs to be actively suggested to hospital leaders, on the other hand, it needs to scientifically allocate manpower and material resources.
3. Although the basic knowledge, basic theory and basic operation have been greatly improved in the creative process, there is still a long way to go before everyone can pass the customs. In the next step, medical staff at all levels should further do a good job in the three-level assessment, further standardize the basic operation and specialist operation, and strive for the improvement of most medical staff to meet the needs of the growing medical science.
4. Further strengthen the study of nurses' relevant laws, regulations and communication skills.
Second, discipline progress and scientific and technological innovation
Our outpatient department has further improved the secondary branch. The work of stomatology, surgery, prosthodontics and orthodontics was introduced in detail. Stomatology, surgery, prosthodontics and orthodontics have all improved their treatment methods in an all-round way, changing the single dental treatment methods in the past, providing patients with painless treatment, sequential treatment and general treatment, paying attention to humanistic care for patients, strengthening oral education, enabling patients to establish the concept of prevention first, truly improving the quality of life of oral patients and winning a good reputation among patients; The level of clinical diagnosis and treatment technology has been significantly improved, and the level of specialized treatment has reached the leading level in the south. Medical staff actively carry out scientific research in combination with the clinical practice of stomatology, and the field of scientific research continues to expand and gradually deepen. This year, our department used the international advanced Swiss ITI implant system to implant more than 20 teeth, which served patients with different needs and significantly improved the level of the department. At the same time, the level of scientific research and technology has also improved. In May this year, our department successfully hosted the annual meeting of stomatology in Hainan Province, which was highly praised. Repeatedly went deep into the community and farm to publicize the knowledge of dental disease prevention and treatment, carried out free clinic activities of oral disease health education, and guided the work of stomatology in community and farm health service centers. Pay attention to the construction of talent team and make clear the plan and goal of talent training. At present, there are graduate students 1 person, in-service graduate students 1 person, 2 undergraduates and 2 students, and the completion rate of advanced continuing education is 100% 1 person, which increases the learning opportunities of dispatched personnel and actively introduces new technologies and methods.
Third, improve service awareness, improve service attitude, pay attention to honest service, enhance doctor-patient communication, build a harmonious doctor-patient relationship, and strengthen the construction of medical ethics.
Firmly establish the concept of lifelong struggle for the cause of * * *, adhere to Marxism-Leninism and Mao Zedong Thought, adhere to the leadership of the China * * * production party, and abide by the law. The vast majority of comrades strictly implemented the laws, regulations and rules of medical and health management, practiced according to law, and standardized their behavior. The service concept of "patient-centered and quality-centered" has been further strengthened; The concept of humanistic care, active service, taking relieving patients' diseases as their own responsibility and serving patients wholeheartedly has been implemented by all comrades. This year, our hospital will continue to further strengthen the construction of professional ethics, thoroughly control commercial bribery in drug purchase and sale, promote the annual activities of hospital management, and strictly implement the medical insurance policy. Formulated the Opinions on Building a Clean and Honest Party Style and Anti-corruption Work in 20 17, and the Implementation Plan for Remediation and Control of Commercial Bribery in the Field of Medicine Purchase and Sale, and held a mobilization meeting for the "20 17 Work Conference on Remediation of Commercial Bribery" in the whole hospital. All departments earnestly carry out self-examination and self-correction, and our department strictly investigates the behavior of small treasuries, forms an anti-corruption atmosphere and fosters a new atmosphere in the industry.
Fourth, the economy.
In 20 17, general practitioners paid attention to practical work, improved their service awareness and level, and vigorously developed advanced technologies and technologies with high gold content, which significantly improved their economic benefits. The annual income was 1858257.3 yuan, which was 39% higher than last year's 1335 197.6 yuan, and the outpatient workload increased by 25%.
Problems with verbs (abbreviation of verb)
1. At present, our technical strength is still relatively weak, especially in oral and maxillofacial surgery. I hope the leaders will give our department support in this respect, including introducing talents and helping counterparts.
2. With the pace of building an international tourist island and the development of economy, people pay more and more attention to oral cavity, and the requirements for medical environment are also increasing, such as clean consultation rooms, spacious waiting rooms, televisions, water dispensers, newspapers and magazines, and special consultation rooms and VIP rooms for special personnel.
3. At present, our department has more staff and fewer treatment chairs, and the existing environment has not adapted to the development of the department. It is necessary to expand the scale, improve the better medical environment and increase greater economic benefits.
4. With the improvement of medical technology, it is necessary to introduce more medical equipment, such as dental scalers, light curing machine and high-speed turbo phones.
5, scientific research ability is not enough, in the future work to actively carry out scientific research and technological innovation.
Summary of stomatological work in 20 17 years (2) * * * Hospital stomatology is a group full of vigor and dedication. With the vigorous development of the new inpatient building, we have worked hard for another year. In this year, we never forget the purpose of "patient-centered", meet the needs of every surgical patient with our love, enthusiasm and sincerity, strive to achieve "social satisfaction, patient satisfaction and self-satisfaction", and put the work style of saving lives through the whole process of medical work. Under the leadership of the hospital, with the close cooperation and support of all departments, all the medical staff paid close attention to the implementation, earnestly implemented and made unremitting efforts, successfully completed the target plan formulated at the beginning of the year, and achieved a double harvest of social and economic benefits.
First, create departmental culture and build team spirit.
Actively respond to the call of the hospital, the department insisted on organizing medical staff to seriously study medical laws and regulations, hospital rules and regulations, accept all kinds of medical ethics education such as love their jobs and dedication, and have discussion records. Adhere to the patient-centered and quality-centered medical service concept, adapt to the new situation of health reform and social development, actively participate in various political activities, take serving the people and contributing to society as the purpose, take patient satisfaction as the standard, and serve the people wholeheartedly. Actively participate in various social welfare activities and do practical things for the people. Organize "science, technology, culture and health" activities to go to the countryside to provide free free clinics and physical examinations for wealthy people. Love contributes to society and adds luster to the department.
Second, take patients as the center and strive for first-class quality service.
In daily work, medical staff always keep in mind the service tenet of "patient-centered", put themselves in the patient's shoes and start from the perspective of "if I am a patient". Receive every surgical patient, do a good job of every patient and care for every patient. When patients are admitted to the hospital, medical staff warmly welcome them at the door, introduce themselves, do a good job of appeasement, strengthen communication with patients, reduce patients' fear of unfamiliar environment and enhance patients' confidence in surgical treatment. Department directors often ask colleagues about their work skills, attitudes and patients' requirements, attach importance to patients' opinions and suggestions and solve them in time.
Third, standardize the overall medical care and strive for first-class management.
Good management is the basis and premise of quality service. In order to make the management more standardized and professional, we insist on planning every week and summarizing every month. Establish and improve the service object, and consciously accept the supervision of the illness and society. In-depth development of holistic nursing, giving full play to the subjective initiative of responsible doctors, especially strengthening intraoperative nursing, postoperative guidance, implementation of medical measures, and satisfaction survey of doctors in departments have greatly enhanced doctors' sense of responsibility. In order to make holistic medical care more perfect, our department organized all doctors to learn the relevant knowledge of holistic medical care and new theories such as humanized treatment, evidence-based treatment and comfortable treatment. Strictly implement the check system and medical operation procedures, without mistakes and accidents. Strictly implement, manage and monitor disinfection, sterilization and isolation measures. Pay close attention to the aseptic technical operation of medical staff and inject one person, one needle, one tube and one towel. Strict management of disposable medical supplies, disposable sterile syringes, blood transfusions, infusion sets, etc. After use, they were disinfected, destroyed and burned, and the infection rate of surgical incision was observed for half a year.
Fourth, improve the quality of doctors and train first-class talents.
With the continuous progress and development of society, we deeply realize that comprehensively improving the comprehensive quality of medical staff is an important link in the development of departments. Strive to cultivate a team with high cultural quality, good professional ethics and excellent professional skills. First of all, through continuous learning, improve the theoretical level of medical specialty, so as to carry out business study every month, conduct operation assessment and "three basics" theoretical examination every quarter. Moreover, in order to raise their cultural level to a higher level, medical staff actively signed up for various trainings, from which their way of thinking and manners were obviously improved imperceptibly. We believe that only by constantly improving the cultural quality, professional ethics and professional skills of all doctors can we better serve and contribute to society.
Achievements are like the fruits of autumn. Although they are happy, they have all quietly fallen. While tasting success, we should also clearly see the shortcomings: be bold and innovative in management consciousness and persevere; In the aspect of humanized medical care, the visit of surgical patients and health education are still a mere formality; There are still a few comrades who are indifferent to the implementation of rules and regulations; There are not many projects of thesis writing and medical research; Especially in the service attitude and patient satisfaction, it is still obviously insufficient. The demand of patients is the scope of our service, the satisfaction of patients is the standard of our service, the touch of patients is the goal we pursue, and the quality service is endless. We will constantly sum up experience and study hard to make the service more emotional and humanized, and climb to a new height for the service level of the hospital.
Summary of stomatology work in 20 17 years (3) The work in 20 17 years is coming to an end. In this year, with the guidance of the relevant leaders of the school hospital and the help of the relevant departments, all the staff of stomatology worked hard to improve their professional level and completed this year's work plan on the principle of solving the actual needs of patients, observing the school rules and regulations and serving teachers and students wholeheartedly. The present situation, progress and development of 20 17 mainly include the following points:
1. Business development. Due to the particularity of the composition of patients in the school hospital, stomatology mainly includes two parts, one is nearly 30 thousand students in our school, and the other is faculty and their families. The business for students mainly includes dental treatment, tooth extraction and dental care; The business for teachers and their families mainly includes dental treatment, dental inlay and dental care. Different patient groups have different diagnosis and treatment methods and fees. This year, all members of the Department of Stomatology, based on the principle of being responsible for students and increasing income for the hospital, made great efforts to implement a multi-level diagnosis and treatment plan, and fulfilled the responsibilities of the Department of Stomatology of the school hospital to the maximum extent. Through the above measures, the number of outpatient visits in 20 12 years reached 6,000, and the cost was about 654.38+10,000 yuan.
2. Personnel echelon construction. In order to improve the vitality of stomatology and maintain the inheritance of diagnosis and treatment technology, this year, under the premise of ensuring daily correct diagnosis, stomatology focuses on cultivating the professional level of young doctors. With few patients in the department and low work intensity, the independent diagnosis and treatment ability of young doctors has been basically realized through the careful guidance of older doctors and the careful operation of young doctors. Its professional ability has been steadily improved, and it can skillfully operate X-ray tablet press, which makes the diagnosis and treatment of all members of stomatology more accurate.
3. The embodiment of medical ethics. As a diagnostic department, stomatology will undoubtedly affect patients' attitude towards the whole school and hospital to a certain extent. For this reason, over the past year, all members of the Department of Stomatology have always paid attention to their words and deeds, listened to patients' opinions with an open mind and patiently explained them in the process of diagnosis and treatment, so as to strive for patients' satisfaction and return. Due to the characteristics of stomatological patients, their blood sugar is low in daily diagnosis and treatment. In order to reflect the humanistic care of the school hospital and fulfill my duties as a doctor, the undergraduate department has chocolate, milk and other foods all the year round, which are provided to hypoglycemia patients free of charge. Communicate with special students attentively, establish a good doctor-patient relationship when seeking medical treatment, and try to make students studying in a foreign land feel the warmth of home at all times.
4. Equipment maintenance. Stomatology is one of the departments that receive more patients every day, and its equipment is seriously worn out every day. This problem is also a * * * problem faced by stomatology in other hospitals in recent years, and its maintenance cost and expense are also very high. Therefore, all members of the Department of Stomatology should make full use of the existing conditions without affecting the daily diagnosis and treatment, try their best to implement standardized maintenance of the equipment, follow the principle of "small faults are solved by themselves, and major faults are found and reported early", reasonably arrange the working state of the equipment, and minimize the maintenance cost.
In the past year, stomatology faced many difficulties, but with the careful support of hospital leaders and the enthusiastic cooperation of other departments, the daily work of stomatology was carried out smoothly. In the next year, the Department of Stomatology will make persistent efforts to find and fill the gaps and strive to meet the requirements and expectations of organizations at all levels. While paying attention to service quality, we strive to improve our business level and profitability.
I recommend it carefully.