Look at this book-Civil Aviation Service Psychology.
Civil aviation service is a job of dealing with people, which is inseparable from human rights psychology, which requires civil aviation service personnel to learn psychology well. This book strives to popularize psychological theory, so as not to make it difficult for readers to understand too many technical terms, and organically combine psychological theory with the actual situation of civil aviation services, and strive to enhance practicality and timeliness with simple analysis and vivid concrete examples, and analyze the relationship between civil aviation services and psychology one by one. The content is detailed and specific, and the problem analysis is easy to understand and thorough. This is a useful reading for civil aviation service personnel.
Chapter 1 Introduction to Civil Aviation Service Psychology
Chapter II Civil Aviation Service and Perception
Chapter III Civil Aviation Service and Personality
Chapter IV Civil Aviation Services and Demands
Chapter V Civil Aviation Services and Motives
Chapter VI Civil Aviation Services and Attitudes
Chapter VII Civil Aviation Service and Emotion, Emotion and Will
Chapter VIII Civil Aviation Services and Communications
Chapter IX Interpersonal Relations in Civil Aviation Services
Chapter X Civil Aviation Services and Frustrations
Chapter II XI Civil Aviation Service and Culture
Chapter XII Language Skills of Civil Aviation Service Personnel
Chapter XIII Effective Response to Emergencies and Passenger Complaints
Chapter XIV Organization and Management of Civil Aviation Services: Team Building
Chapter 15 passenger demand psychology and service in the process of civil aviation service
⑵ Talk about your understanding of the course of psychological research methods and what knowledge you expect to learn.
Psychology contains many classifications. . . If it is basic psychology, it will include scientific methods, biological basis, culture, internal and external influences on psychology, etc. And you can simply learn about the various classifications of psychology, such as social psychology, abnormal psychology and the treatment of mental disorders.
⑶ Talk about your feelings about learning psychology.
My feelings about learning psychology are as follows:
Psychology is a science that studies psychological phenomena and the laws of their occurrence and development. It can also be said that it is a science that studies the facts, mechanisms, laws and essence of psychological phenomena. Its basic task is to describe the imaginary facts in the mind, reveal the laws of psychological phenomena, explore the mechanism of psychological phenomena and clarify the essence of psychological phenomena. It can be said that psychology runs through every corner of our lives all the time and is closely related to our life, study and work.
In this course this semester, I mainly studied psychological concepts such as psychological essence, perception, attention and teaching, imagination and thinking, emotion and will, and individual psychological characteristics. Although these theoretical knowledge is a bit boring, I have learned some knowledge about psychology from these theoretical knowledge, which makes me better understand myself and hope to give some help to others and become a listener.
Psychology runs through our lives and often appears in interpersonal relationships. Sometimes students will quarrel because of a little misunderstanding, or treat others angrily and so on. These things often make people regret afterwards and always regret their actions at that time. However, without the medicine of regret, the past is the past. By studying psychology, we are constantly growing and treating it with a peaceful attitude. This is the charm of psychology.
It is not only a theory that helps us consciously establish dialectical materialism and historical materialism world outlook and values, but also can stand the test of practice. In the final analysis, lip service is unconvincing, and psychology has made great contributions to mankind after so many years. I haven't been exposed to psychology before, so I can't help drifting into misunderstanding.
After nearly a semester's study, although there is still a lot of theoretical knowledge in the textbook that we can't understand, at least we have a preliminary understanding and realize that this will also have an impact on our study life. In our study and life, we always apply psychology unconsciously. For example, we often use our imagination to turn the inspiration formed in our minds into words, thus forming literary writing.
⑷ Talk about your understanding of civil aviation service psychology.
At present, China has become a world aviation power. The competition between China's civil aviation and foreign aviation industry is, in the final analysis, the competition of service ability. In the process of civil aviation service, how to accurately grasp the psychology of passengers or shippers and how to improve their psychological quality is the key to improve the quality of civil aviation service, which urgently needs scientific and effective answers from civil aviation service psychology.
Unfortunately, due to the late start and development of civil aviation in China, civil aviation service psychology started late in China, which determines that the teaching and research of civil aviation service psychology in China is still in its infancy. In this context, based on the needs of education and teaching, the author compiled this textbook. In accordance with the principles of integrating theory with practice, scientificity and ideological unity, this book not only explains the basic knowledge and theory of civil aviation service psychology in a simple and systematic way, but also provides relevant cases and exercises to facilitate the understanding and application of relevant theories and knowledge. This book is a textbook for the major of "Civil Aviation Service and Management" in colleges and universities, and can also be used as a reference book for students and educators of civil aviation related majors.
What do you think of psychology before formal study?
Before formal study, everyone's view of psychology may be that they can see through other people's psychology.
[6] About the feelings of psychology courses
The human mind is a very delicate thing, so in the past, some people compared the human brain to a black box. It is said that it is difficult to recognize a person's face, but now we can know it more clearly and understand it through psychology.
For example, many of us think that people who wear glasses have higher intelligence, but in fact this is just a general cognition, that is, stereotypes;
For another example, a book did not attract people's attention, but after it became a "banned book", people rushed to circulate it, which was a manifestation of rebellious psychology;
For another example, a person who is afraid of another person may be particularly friendly to that person, but in fact this is just a perverse behavior;
Also, it is an oversight to suddenly remember after the date expires, because you don't want to go to an unpleasant date at all;
A couple made a scene the night before, and even got into a fight. There was a tendency of "you don't have me" and "no clothes", but the next day they got back together and went shopping side by side. Others may find it incredible, but the couple are really happy in this fight, which is a retrogression.
……
People are happy because of laughter;
People are sad because they cry;
People are afraid because they tremble;
……
Psychological research reveals to us all kinds of intrigues in people's minds that affect people's behavior, from which we can effectively infer people's deep desires, gain insight into people's behavior, and finally discover the hidden meaning behind a person's behavior!
What is the significance of learning psychology to civil aviation service?
It is beneficial for civil aviation personnel to deal with people.
Civil aviation service is a job of dealing with people, which is inseparable from people's psychology, which requires civil aviation service personnel to learn psychology well. Popularize psychological theory to avoid too many technical terms that are difficult for readers to understand;
The psychological theory is organically combined with the actual situation of civil aviation service, and the practicality and timeliness are enhanced through simple analysis and vivid concrete examples. The relationship between civil aviation service and psychology is analyzed one by one. The content is detailed and specific, and the problem analysis is easy to understand and thorough. It is a useful reading for civil aviation service personnel.
(7) Extended reading of civil aviation psychology course.
Civil aviation service psychology is a professional course for civil aviation service and management majors, and it is also a professional basic course to cultivate students' psychological service concept and improve their psychological service ability.
This course belongs to the category of applied psychology, which has both foundation and theory, individuality and practicality, and occupies an important position in the professional course of "Civil Aviation Service and Management".
Through the study of this course, students can master the basic psychological phenomena and their laws in the process of civil aviation service more comprehensively and deeply, such as passenger psychology, shipper psychology, self-psychology, special service psychology and so on. To improve their psychological service ability and embody the concept of "people-oriented".
How to understand the course of psychology through learning?
Everyone has psychological phenomena. Human psychology, that is, consciousness, is the highest level of psychological development. The focus of psychological research is the essence of psychology, how psychological phenomena occur, under what conditions they develop and improve, and finally reach the level of consciousness. What laws do psychological activities follow and how to master these laws to serve human practical activities? .
Through psychological research, we can understand the development and evolution of human individual psychology, study the restriction and influence of society on psychological development, and also study the neural mechanism of psychological phenomena. Applying the research results of psychology to solve the problems in people's practical activities can improve people's quality of life, adjust their mentality and treat themselves and the world with peace and tolerance.
The above is theoretical. The following is an opinion.
By studying psychology, you can make your mind grow, get an accurate understanding and get a healthy mind. When your mind grows, many problems in your life will be solved, and you and your family and life circle will be smooth accordingly. It has been described that the feeling of solving family problems with psychology is getting better every day. . . . Of course, this is a long process.
Levies Why do you want to study cabin service psychology?
I want to study this psychology because I can better provide an inner emotion for your work.