Annual Work Summary of Outpatient Nurses (1)
Outpatient guidance desk is an important service window of the hospital, which undertakes many functions such as guidance, consultation, health education and convenience service. Over the years, under the leadership of the superior Party committee and Youth League Committee, with the care and support of hospital leaders and all walks of life, all the staff of the provincial hospital guidance desk have always insisted on studying Theory of Three Represents Theory seriously, actively established a "socialist concept of honor and disgrace", closely focused on the goal of creating "four first-class" youth civilization, implemented the "provincial youth civilization" work plan, adhered to "patient-centered" and "people-oriented", and constantly improved various management. The report on the preparation of our department is as follows:
In recent years, the guidance desk has continuously strengthened the construction of post service standards, actively cooperated with various departments of the hospital to comprehensively improve the quality of medical care services, and transformed and extended from the original single guidance function to a higher-level comprehensive service system integrating guidance, consultation, health education and poverty alleviation.
The staff of the guidance desk are not only familiar with and master the latest and recent medical information and medical insurance trends in time, so as to provide correct guidance for patients at any time; We also insist on consolidating and improving the level of health professional knowledge for a long time to ensure the smooth development of health education. In addition, we will try our best to provide convenience and solve problems for patients, and strive to create a comfortable, intimate, safe and civilized medical environment. For example, in the case of elderly, weak, sick and critically ill patients, take the initiative to help, or dispatch wheelchairs and flat cars directly to the clinic for free; Emergency rescue, nursing and related coordination are carried out for patients with sudden emergencies and diseases to ensure that such patients can be treated safely and effectively in the first time. This year, the outpatient consultation desk * * * received more than 700,000 patient consultations, solved more than 5,000 patient problems, assisted in rescuing more than 400 critically ill patients, helped more than 400 people with mobility difficulties, answered more than 5,000 consultation calls, and distributed more than 0/0000 copies of various newspapers and medical publicity materials free of charge. In addition, the information desk continues to insist on medical information inquiry; Print medical expense list; Accept the registration service; Provide free drinking water; Take and mail all kinds of examination reports for patients coming from afar; Provide free wheelchairs and flatcars for patients with mobility difficulties; Fill in the cover of medical records for patients with illiteracy, old age, disability and other special circumstances, and be guided by a special person, accompanied by them when necessary, and so on. And undertook the teaching task of nursing interns. At ordinary times, the medical staff at the guide desk often participate in various publicity activities of health day free clinics and activities organized by the higher-level Youth League Committee, actively expanding the service scope of "Youth Civilization" and receiving good results.
Our department also cooperated with internal medicine to build a "diabetes club" and actively carried out diabetes health lectures and related activities. The masses responded enthusiastically and produced good social effects.
On May 23rd, a blind patient came to the hospital alone. After the staff of the guide desk found out, they not only accompanied them all the way, but also issued bills for them to take medicine and settle the bill. After learning that the patient had to cross the road to go home by bus, the guiding nurse took the initiative to help the patient cross the road and accompany him to wait for the bus. After the patient got on the bus smoothly, he left with peace of mind. People who witnessed this process were full of praise for him.
This year, our hospital carried out the "patient-centered, to improve the quality of medical services as the theme" management year activities. This paper puts forward "four improvements" to continue to deepen the creation of the Youth Civilization, namely, improving the content of science and technology, innovation, credit and culture. With the continuous development of high technology, the computer machine that provides free inquiry and convenience service at the information desk has been replaced by a touch screen computer that automatically turns on and off on time. Touch-screen computers are rare in hospitals in Fujian province, which provides convenience for patients to see a doctor. You can easily find the introduction of experts and the charging standards for various examinations. Be welcomed by the broad masses. The staff of the guidance desk has also changed a lot this year. Now the guidance desk also belongs to the nursing department, and the nurses have changed from temporary to contract nurses. They are all nurses who graduated from midwifery, nursing and first aid, laying a good service foundation for coming to the hospital to rescue critically ill patients. Constantly improve their comprehensive quality and ability in practice, strengthen their theories and beliefs, and establish a correct outlook on life, world outlook and values.
Annual Work Summary of Outpatient Nurses (2)
How time flies! In a blink of an eye, 20 19 has passed. During this year, I adhered to the service concept of "patient-centered", carried forward the revolutionary humanitarian spirit of saving lives, and devoted myself to study and work with a serious and rigorous attitude and positive enthusiasm. I studied medical and nursing work in a down-to-earth manner and successfully completed all kinds of nursing work. The following is my summary of 20 19:
First, ideological and moral, political quality
Can conscientiously implement the party's basic line, principles and policies, and actively study political theory through newspapers and books; Abide by the law and study legal knowledge seriously; I love my job, have a strong sense of responsibility and dedication, actively learn professional knowledge of nurses, have a correct working attitude, be serious and responsible, and establish a correct outlook on life and values. In the process of medical nursing practice, obey orders and commands. Can strictly abide by the rules and regulations of the hospital, abide by medical ethics norms, and standardize operations. Can actively participate in various activities organized by hospitals and departments, respect leaders and unite colleagues.
Second, professional knowledge and working ability
With the goal of "doing better", we have cultivated innovative consciousness and successfully completed the following duties: assisting the head nurse in ward management and sorting out medical documents. Seriously receive every patient, treat every patient as his friends and relatives, and always put yourself in others' shoes. Do a good job in writing medical documents. The writing of medical documents needs to be serious and responsible, with a correct attitude and clear thinking. Carefully write general nursing records, critical nursing records and rescue records. Abide by the rules and regulations and keep in mind the three basics (basic theory, basic knowledge and basic skills) and three strictness (serious attitude, strict requirements and strict methods). In order to improve the theoretical and operational level of each nurse, the nursing department conducts theoretical and operational examinations every month, setting high standards for their work. Have a correct attitude in your daily work.
Third, in terms of attitude and learning.
Be strict with yourself, take the quarterly assessment of the hospital seriously, have a correct attitude and clear goals, basically master some professional knowledge and skills, and integrate theory with practice; In addition to learning professional knowledge, we should also pay attention to the expansion of all aspects of knowledge, read amateur knowledge in our spare time, and improve our ideological and cultural quality.
Fourth, in terms of life.
I have developed good living habits, a full and organized life, a rigorous attitude towards life, and a good attitude and style of life. I am warm and generous, honest and trustworthy, helpful, and have my own good principles. I can live in harmony with my colleagues and help each other during my work.
Verb (abbreviation for verb) future goal
1. Do a good job in theoretical study and maintain political firmness;
2. Under the care and guidance of the hospital leaders and department directors, successfully complete the medical and nursing tasks, earnestly perform their duties, and love their jobs and dedication;
3. Work actively, treat patients with enthusiasm and patience, and meet patients' needs.
In the past 1 year, I thank everyone who has worked with me. Thank you for your kindness, for meeting and knowing each other like this, for your kindness and beauty, and for letting me live in such a warm family! I hope that in the new year, we can still feel the beauty of life and create a better future with * * *!
Annual Work Summary of Outpatient Nurses (3)
Over the past year, under the correct leadership of the party and government leading bodies and outpatient departments in the hospital, and under the professional guidance of the department director, the outpatient nursing work was carried out in accordance with the nursing work plan of the nursing department and departments. The nursing work in 20 19 years is summarized as follows:
First, strengthen the monitoring of nursing quality, so as to continuously improve the quality of outpatient nursing.
Implement the post responsibility system. At the beginning of the year, according to the specific situation of outpatient service, the post responsibilities and working standards of nurses in each class were re-formulated, so that nurses can do their jobs in strict accordance with the norms, strictly implement the responsibility system of first asking and first welcoming, and strictly implement the workflow of pre-inspection and sub-inspection to prevent mistakes and accidents;
2. Carefully organize nursing staff to learn the new nursing quality inspection and grading standards in our hospital, so that each nurse can understand and master the grading standards, enhance the awareness of nurses' active participation in quality management, and conduct nursing quality control evaluation every month. In view of the wide distribution of outpatient departments and the difficulty in monitoring the quality of nursing, we conduct 4-8 department self-inspections irregularly every month, point out problems in time, rectify within a time limit, and continuously improve the quality of nursing in departments;
3. Strengthen the management of first-aid articles: a special person will conduct a comprehensive inspection once a week, and the head nurse will conduct weekly inspection and spot check at any time to ensure that first-aid articles are always in an emergency state, and the intact rate of first-aid articles is100%;
4. Strengthen supervision of disinfection and isolation. According to the management standard of hospital infection, nurses can master the principle of disinfection and isolation by organizing the study of disinfection and isolation standard, and hospital-acquired nurses in departments can conscientiously perform their duties, actively check and urge medical staff to strictly abide by the operating rules of aseptic technology, so that the hospital-acquired control indicators can meet the quality standards.
The second is to strengthen link quality management to ensure nursing safety.
1. Check the hidden dangers of nursing safety every month, strengthen the control of nursing operation, find hidden dangers, point them out in time, analyze the reasons and implement corrective measures. Encourage nurses to actively report nursing adverse events, organize nurses to carry out safety education and study focusing on patient safety management and nursing emergency plan once a month to enhance nurses' awareness of nursing safety;
2. Strengthen the observation of outpatients, report to doctors in time when the condition changes are found, and assist doctors to give accurate and timely treatment, thus reducing the occurrence of medical disputes;
3. Strengthen the reasonable scheduling on holidays and weekends, and implement flexible scheduling to meet the needs of patients. The head nurse and quality controller go to the department for inspection and guidance from time to time to ensure nursing safety;
Third, strengthen the training and on-the-job education of nursing staff to improve their overall quality.
1, conduct a hierarchical nursing business study for the nursing staff in the department once a month to further improve the theoretical level of the nursing staff;
2. Carefully organize different levels of nursing staff to participate in the "three basics" training and assessment in departments and hospitals, and strengthen the training and assessment of standardized nursing staff; Theoretical examination, operation skill training and assessment for 6 times, and the pass rate of assessment is100%;
3. Strengthen the training of first aid skills, and constantly improve the technical level and emergency ability of nursing staff in departments. In the first half of the year, the training and assessment of nursing staff in learning nursing emergency plan, cardiopulmonary resuscitation, oxygen inhalation and simple ventilator were strengthened, and the pass rate of assessment was 100%.
Fourth, the existing problems
1. Individual nurses did not pay enough attention to disinfection and isolation. There are some problems, such as the trash can is not covered properly, sterile items are out of date, domestic garbage and medical garbage are mixed, and food is stored in the refrigerator.
2. There are few published nursing papers and no nursing research.
Nursing is a noble and sacred cause, and I am proud to be a member of the team of nurses. In the future work, I will redouble my efforts to make my due contribution to the nursing cause of mankind! 20 19 in the coming year, I will continue to carry forward the spirit of the past year, do my own job well, be anxious about the patient's urgency, be responsible for the patient, and never let the patient's condition deteriorate because of my reasons. I will be absolutely responsible for my work. This is the minimum work that a good nurse should do to save lives. As a nurse, I am always aware of the heavy responsibility on my shoulders. I will not discredit the hospital, but will only inspire me to work harder!
Annual Work Summary of Outpatient Nurses (4)
With the support of hospital leaders, all the comrades in the nursing department, Qi Xin, worked together actively, constantly emancipated their minds, updated their concepts, established a high sense of professionalism and responsibility, and made good achievements in medical ethics, medical quality, grassroots construction and other aspects around the nature of the department's work and the hospital center, strict management, seeking truth from facts and hard work. By the end of June, 65438+February, 265433 outpatient intravenous injections had been completed. Successfully completed the tasks assigned by the hospital and achieved certain results, which are summarized as follows:
In our work, we have strengthened the study of "three basics" training for outpatient nurses in order to continuously improve new knowledge and new business. Ask a small question before class every morning to achieve the purpose of studying together. Strengthened nurses' awareness of disinfection and isolation and safe infusion. Nurses often patrol infusion patients to observe the safety of medication. Medical education network collects and sorts out the infusion situation of stimulating drugs and special drugs, and reflects the problems to doctors in time for treatment. And to prevent nosocomial infection and cross-infection, carefully do all kinds of disinfection and aseptic technical operations, supervise injection, external use and rescue equipment, and do a good job of "three inspections and seven pairs" to prevent mistakes and accidents.
In the structure of nursing staff in our department, nurses account for 90% of the personnel at the individual level, and the focus is on the cultivation of nurses. The department will assess it once a month, and the assessment results will be recorded in the technical files. The poor assessment results will be repeatedly trained until the results are qualified, so that everyone can pass the test.
This year, the head nurse organized a theoretical examination for general nurses 12, and assessed 6 people, with a participation rate of 100% and a qualified rate of 100%. Operation assessment 12 times, 6 participants, participation rate 100%. Business studies this year.
Secondly, strengthen nursing quality control and improve nursing quality. Improve the formulation, supervision and implementation of the core system of outpatient service and implement various reward and punishment systems. Fully mobilize the enthusiasm and initiative of nursing staff in their work and study, establish a system of inspection notification, rectification suggestions and effect evaluation, and link the assessment results with rewards and punishments to continuously improve the quality of nursing services. The head nurse regularly inspects and urges the departments, collects and sorts out the evaluation through the medical education network, and checks it 3 ~ 4 times a month, giving timely feedback on the existing problems and correcting them in time. Instruct nurses to improve the quality of outpatient service and organize nurses to study many times.
Third, strengthen nursing safety management to ensure nursing safety. Improve the legal awareness of nurses, act according to law, and protect the legitimate rights and interests of patients and nurses. The management of nursing defects, strict supervision of all aspects of work quality, finding potential safety hazards and taking timely measures are the seeds of nursing errors and accidents. The head nurse standardizes the record book of nursing defects and errors, and records the problems in time (including: time, parties, process, results, qualitative analysis, cause analysis and discussion, and improvement measures).
At the same time, I often talk with outpatient nurses, keep abreast of their thoughts and work trends, try my best to solve their worries and work with peace of mind. Strengthen the medical ethics education and medical ethics examination of outpatient nurses, and actively promote the activity of "striving for Excellence". Strengthen the communication between nurses and patients, reduce the complaint rate of outpatient service, collect and sort out the medical education network, and improve the satisfaction of outpatients; We will continue to provide convenient service measures, constantly improve the service process, reduce the time for patients to wait for treatment and examination, and further improve the service quality.
Nurses are the earliest and closest workers who contact patients. The quality and image of nursing staff directly affect the image of the hospital. We will, as always, strengthen the quality construction of the nursing team and really improve the quality of nursing to meet the needs of patients and better serve them.