Summary of Personal Work of Nurses in Rehabilitation Department 1 Rehabilitation Department is a newly established department in the hospital. With the support of hospital leaders and the joint efforts of general practitioners, from scratch, from simple to perfect, from loose to rigorous, in just one year, it has been on the right track and created considerable social and economic benefits.
With the deepening of the "patient-centered, improving medical quality as the theme" hospital management year, rehabilitation department actively organized departments to learn, formulated rectification measures and implemented the requirements of the management year according to the activity arrangement.
The purpose of "Medical Quality Management Year" is to standardize medical service behavior, improve medical quality, and enhance the social trust of hospitals and the sense of medical security of patients. In order to achieve this goal, each department is divided into medical, nursing, physical therapy, massage, technology and other quality management groups according to their own characteristics and responsibilities. Under the guidance of Director xx, the provisions of the Hospital Evaluation Standard for xx Medical Quality Management Year were refined and implemented one by one. If the process is improved according to the "standard", the relevant personnel shall conduct supervision and inspection, and conduct collective feedback and discussion after the weekly hospital meeting to ensure that a problem is found and quickly taken seriously and solved. If patients complain about the long waiting time for treatment, the department will contact two newly purchased intermediate frequency therapeutic devices to extend the working hours of massage technicians and make appointments for Saturday and Sunday to solve the inconvenience of massage patients. Most patients have low back pain and need to lie on a hard bed, so the department will contact the manufacturer to make a hard bed for Corey to ensure that every hospitalized patient can have good hospitalization conditions.
In the rehabilitation department, there are not only inpatients, but also a large number of outpatients. Although the manpower is small and the workload is heavy, all medical staff will not give patients a perfunctory excuse when they are questioned by patients. The concept of "one more word, the patient will take one less detour" has been deeply rooted in the hearts of the people. It is this process of unity and harmony that the satisfaction rate of patients in rehabilitation department has been above 96% for a year.
Summary of personal work of nurses in rehabilitation department: 20xx is an important year for our hospital to continue to strengthen infrastructure and complete the transformation of its main business. Under the direct leadership and deployment of hospital leaders, our hospital successfully completed the transformation from reception to medical treatment. Based on the service tenet of "all patient-centered, all patient-centered", under the intention and arrangement of hospital leaders, all medical staff in the rehabilitation and physiotherapy department of our hospital successfully completed the hospital.
First, promote development through actions, and be politically sensitive and rational.
At the beginning of this year, the CPC Central Committee proposed to carry out in-depth educational activities to maintain the advanced nature of the Party. In addition to the active participation of Comrade party member, all comrades in our department were able to obey the arrangement of the Party Committee of our hospital to participate in this educational activity to maintain the advanced nature of party member, and put forward valuable opinions on the construction and hope of nursing homes in the future. All general practitioners can adhere to the guidance of Deng Xiaoping Theory and Theory of Three Represents, thoroughly implement the spirit of the Party's plenary session and the central government's strategic plan for scientific development and stability, set high standards for themselves in their work, establish a good image, and serve patients wholeheartedly.
Second, be strict with yourself and be an honest person who obeys the rules and disciplines.
Strict implementation of rules and regulations is the fundamental guarantee to improve medical quality and ensure medical safety.
1. This year, our department once again reiterated the responsibilities of medical staff at all levels, and made clear the post responsibility system and medical work system, such as the patient's first consultation system. When the patient is admitted to the hospital at the first time, the doctor on duty will first check and deal with the patient, and the nurse on duty and the visiting nurse will do their jobs well to prevent the patient from changing the infusion bottle and extricating himself from the infusion needle.
2, adhere to the inspection system:
(1) requires the class to check the doctor's advice, and the head nurse participates in the total check 1-2 times a week and records it;
(2) Nursing operation requires three checks and seven pairs;
(3) Insist on filling in the infusion card, and there has never been a major medical error in the past year.
3, seriously implement the routine of internal medicine and medical care, adhere to fill in all kinds of information and data register, equipped with emergency operation and disposal team.
4, adhere to the daily shift system and morning doctor rounds, medical care, make patients get timely diagnosis and treatment, prevent complications.
Third, strengthen the construction of medical ethics of medical staff and be caring people for the majority of patients.
1, actively implement the medical code of conduct, adopt civilized language in daily work, and pay attention to the doctor-patient relationship.
2. Actively carry out health education, investigate the satisfaction of inpatients, and put forward rectification measures for the problems existing in the satisfaction survey.
3, the department held a symposium on holidays from time to time, solicit opinions from patients, to meet the demands of patients to the maximum extent.
Fourth, improve the professional quality of medical staff and become capable people on the medical front.
1. Require on-the-job personnel to recharge their batteries, strengthen their business study, improve their business level and take study notes.
2, as soon as possible to communicate with computer management related personnel, so that medical personnel can be familiar with the operation of the computer. Actively participate in the study of internal medicine, rehabilitation and nursing knowledge inside and outside the hospital to improve the level of professional knowledge.
3. Strengthen the care of critically ill patients, adhere to the system of succession, and communicate with special patients.
4. Insist on medical business rounds: hospital leaders and superior doctors regularly go to wards to conduct medical and nursing business rounds and discuss medical diagnosis and treatment measures to improve their professional quality.
5. This year, all medical staff in our department participated in the off-the-job training of "knowledge of prevention and treatment of key infectious diseases" and "prevention and treatment of infectious diseases and response to public emergencies", and obtained certificates and credits.
Five, strengthen the management of nosocomial infection, put an end to cross-infection in the hospital, and be cautious.
1. The department insists on ultraviolet disinfection in the treatment room and dressing room every month, and makes records, strengthens the dust removal treatment of ultraviolet lamps with anhydrous alcohol, and makes records, and monitors the ultraviolet intensity in time.
2. Disposable articles can be disfigured, soaked and concentrated in time after use, and the concentration of various disinfectants should be regularly detected and checked, and morning care should be adhered to.
3, ward treatment room, dressing room can insist on using disinfectant to mop the floor once a day, ward regularly use disinfectant to mop the floor.
4, in strict accordance with the operating procedures, put an end to cross infection in the hospital.
6. Serve with high standards and enthusiasm, and be a thoughtful and enthusiastic person.
1, adhere to the patient-centered, quality-centered, and provide quality services for patients, and carry out patient-centered health education in depth. Through the words and deeds of medical staff, patients are familiar with the knowledge of disease prevention, rehabilitation and related medical care, nursing and self-care.
2. Entering the convalescence season in July and August, the medical staff in the ward not only taught the patients the knowledge of disease prevention and rehabilitation, but also went deep into the ward to talk with the patients.
3. In1-1ward, besides the treatment of inpatients, the physical examination task in the hospital was well completed. In addition, the medical staff of the department also provided full-service for critically ill patients, including escorting patients to take photos, doing B-ultrasound and electrocardiogram, and accompanying patients to go through admission procedures, so that patients received thoughtful services.
4. In June1-June 10 this year, the income of the cadre ward department was xxx yuan (excluding the medical examination fees of the personnel department, the cadre hostel and our hospital that were not received), but the income did not drop significantly (xx yuan was completed last year), and the comprehensive physiotherapy department completed June1-June 10 XXX yuan for acupuncture and moxibustion. Compared with last year, the income of X-ray examination and physiotherapy has increased to a certain extent. In this year's peak season, the staff of comprehensive physiotherapy department can still insist on treating patients at their bedside, and often sacrifice their rest time for the convenience of patients. Generally speaking, up to now, the situation that our department personnel have completed the task this year has reached xx yuan (some of which are not counted).
5, the rational use of health personnel, emphasizing the ward environment management, completely put an end to the department environment dirty, messy, poor, clothes drying everywhere. Before the arrival of this year's peak season, from June 5438 to May, medical staff were arranged to clean the department health every day, which saved the hospital expenses and strengthened the medical staff's awareness of saving.
6. Carry out physical examination in strict accordance with the physical examination specifications, which is accurate, scientific, effective and convincing. During the peak season, the staff can be reasonably deployed and the physical examination items undertaken can be well completed.
Seven, actively participate in off-campus labor, and be a diligent person who consciously works.
1. Since last year, our department has carried out a large number of renovations and established provincial cadre wards. Without any reference, we groped for practice, and through continuous improvement, we met the requirements of superior leaders and passed the acceptance of relevant leaders. And with the joint efforts of comrades in the department, the reception of provincial cadres arranged by the college has been well completed, and certain economic benefits have been achieved, but more importantly, political benefits have been achieved, which has accumulated good experience for us to receive provincial cadres in the future.
2, weekly 1, 3, 5 can consciously clean the environment.
3. You can take an active part in all kinds of labor arranged by the hospital, such as cleaning in the spring and autumn, carrying room items rebuilt in the ward, etc.
Eight, based on the reality of nursing homes, establish a sense of thrift and be a thrifty person.
1 At the beginning of the construction of the provincial cadre ward, in order to save money, xxxx and other comrades in our department went to the market four times and bought cheap curtains, saving thousands of dollars for the hospital.
2. After entering 1 1 month, due to well-known reasons, there are some difficulties in funding the sanatorium. In line with the principle of thrift and housekeeping, our department closed the ward according to the instructions of the hospital, and the staff were also distributed to various departments. All the employees in our department accepted a new job without complaint.
Nine, the existing problems:
1. Ward management is not satisfactory.
2. The aseptic concept of individual medical staff needs to be strengthened.
3, due to the lack of nursing staff, basic care is not in place, such as primary care patients failed to get primary care services.
4. The nursing staff is older and the department is understaffed.
5. Physical therapy equipment is aging. At present, most of the physical therapy equipment used is purchased in xx era, which belongs to master equipment, is in the scrap stage and needs to be updated urgently (the report has been typed many times).
X. look to the future
The convening of xxx meeting has brought us a new starting point. During the period of xxx, xx District will enter a new development stage of fully implementing Scientific Outlook on Development, accelerating new industrialization and building a harmonious socialist society. The leaders of our hospital also put forward the working idea of "emphasizing quality this year and patients next year" in time. Therefore, from now on, we should put forward rectification measures for the problems existing in our work, improve our own quality, start from our side, and constantly improve our professional level to prepare for a new chapter in our hospital next year.
Summary of Personal Work of Nurses in Rehabilitation Department for 3-20xx years, under the leadership of the General Branch and the hospital team, with the support and help of all departments in the hospital, all staff of our department, Qi Xin, made concerted efforts to improve medical quality, ensure medical safety and improve service style in accordance with the overall principles of consolidating achievements, deepening management, continuous improvement, continuous innovation and improving the level. This year has achieved gratifying results: the total business income for the whole year is xxx million, an increase of xxx million over last year; The number of people admitted to the hospital and the number of people discharged from the hospital increased by xx% and xx% respectively compared with the same period of last year, achieving double growth in economic and social benefits. The work of the past year is summarized as follows:
First, strengthen the management of departments and innovate the new mode of quality service.
1, carry out social service commitment activities and earnestly do a good job in quality service construction.
First of all, carefully organize the staff of the department, and repeatedly study the service commitment letter, the temporary measures for investigating the responsibility of asking for and accepting red envelopes and kickbacks from medical and health institutions and their staff, the core systems and other documents and negative materials.
The second is to extensively carry out social service commitment activities of general practice and consciously accept social supervision.
Third, to the society, hospitals and departments, we should fulfill our commitments, carry out credit education, standardize credit behavior, publicize credit commitments, and strengthen credit supervision. , and hold regular meetings to listen to opinions. This year, the general practitioner * * * received three banners and rejected a batch of red envelopes and articles, which was affirmed by the hospital.
2, adhere to the service year activities, innovative new mode of quality service.
General practitioners actively participate in the activities of hospital service year and Chinese medicine management year, and departments pay attention to providing quality services throughout the whole medical service process.
First, establish the concept of quality service, put forward the concept of departmental service, and establish a unique service concept and code of conduct.
The second is to implement medical service standards and various core systems, implement the system of doctor rounds on Saturday and Sunday, establish a "doctor-patient contact card", respect patients' right to know, and strengthen communication between doctors and patients.
The third is to broaden the scope of medical services, carry out convenience services and pay attention to health education.
The fourth is to deepen the connotation of active service and improve service capabilities.
The fifth is to provide extended services. The scope of nursing service extends from the previous ward service to pre-admission registration and post-discharge follow-up.
Over the past year, the department has insisted on implementing personalized medical care and humanized services for patients, attracting a large number of patients to seek medical treatment, and the number of hospitalized patients has increased substantially, reaching the best level in history. Widely solicit opinions and suggestions from people from all walks of life, patients and their families on all aspects and links of the work, further improve the overall service chain of the department, and continuously optimize the overall nursing.
This year, the department will take "total control and structural adjustment" as one of the "highlights" of its work.
To this end, on the one hand, increase the management and punishment of doctors. On the other hand, actively adjust the medical structure, take effective measures, do everything possible to reduce medical expenses, and achieve remarkable results.
First, rational drug use.
The second is to pay attention to the cost of single disease.
The third is to grasp the use of disposable materials.
The fourth is to speed up the bed turnover.
By taking a series of effective measures, the department successfully completed the various cost indicators issued by the hospital this year. With the rapid growth of department business, the expenses have been kept at a low level, and the average hospitalization days are only xx days, which effectively reduces the burden on the masses.
4, pay special attention to the implementation of medical ethics evaluation system.
The image of employees directly affects the image of our departments and hospitals. We use various forms to strengthen positive education, popularize medical ethics and post professional ethics, and achieve three combinations:
(1) Learn from role models and combine them with advanced models;
(2) The first tree has excellent evaluation, combined with professional title evaluation;
(3) The combination of ordinary performance and studying abroad.
Two, standardize medical quality management, improve the level of medical technology.
1, pay attention to the construction of talent team
The staff of our department use the young doctors' teaching and three-level rounds system to learn professional knowledge, discuss medical records, accumulate clinical experience by the chief rounds, and constantly improve their professional level. The director of the department went to xxXX Hospital for further study on XX, XX, and the talent team of the department was continuously strengthened.
2. Strengthen the implementation of rules and regulations.
Hold regular departmental meetings, shift shifts and arrange work every day; Once a week, emphasize safety and quality, and implement the duties of doctors and nurses; Check the safety and quality twice a month and thoroughly check the unqualified performance:
(1) Thoroughly rectify.
(2) thoroughly investigate.
3. Do a good job in the management and monitoring of the "three links"
(1) On admission: comprehensive physical examination, detailed medical history and strict medication;
(2) During hospitalization: close observation, safe nursing and civilized service.
(3) When leaving the hospital: pay attention to matters, review standards, and send them with enthusiasm.
4. Strengthen safety management.
Strengthen total quality control. Hospital infection was effectively controlled through strict implementation of routine diagnosis, treatment and operation specifications and strict medical quality control. Grasping the study of health laws and regulations and routine diagnosis and treatment requires focusing on the study of specialized disease knowledge, improving the diagnosis coincidence rate and treatment effect, and constantly improving the quality of employees, so as to fully stimulate the enthusiasm of employees, develop their potential, attach importance to the diagnosis and treatment of patients, improve the cure rate with a high sense of responsibility, rigorous scientific attitude and superb medical level, and ensure the diagnosis and treatment effect of patients. Formulate effective safety management measures. Strictly implement technical standards and norms such as Diagnostic Efficacy Standard of TCM Diseases and Syndrome, Classification and Coding of TCM Diseases and Syndrome, Terminology of Clinical Diagnosis and Treatment of TCM (disease part, syndrome part and treatment part), Basic norms for writing medical records of TCM and integrated traditional Chinese and western medicine (Trial); Carry out dual diagnosis of traditional Chinese and western medicine and strictly implement relevant diagnostic standards. The diagnostic accuracy reached the requirements of the corresponding hospitals, and the diagnostic accuracy of ICD- 10 was 99.6%. The specialty attaches importance to the accuracy of TCM treatment and prescription, and the curative effect level has been significantly improved during the construction period, with the TCM treatment rate reaching 99.6%; The curative effect level of degenerative diseases such as cervical spondylosis, lumbar disc herniation and lumbar spinal stenosis, stroke, knee osteoarthritis and scapulohumeral periarthritis has been significantly improved. Strictly following the clinical path has improved patient satisfaction, shortened hospitalization time and reduced hospitalization expenses. The cure rate was 57.7%, and the improvement rate was 465,438+0.5%. Formulate clinical diagnosis and treatment norms and clinical paths for cervical spondylosis, lumbar disc herniation, stroke, scapulohumeral periarthritis and knee osteoarthritis, and highlight the treatment with Chinese medicine characteristics.
The third is to strengthen discipline construction and promote rapid business development.
Continue to follow the business development idea of "highlighting the characteristics of key specialties of traditional Chinese medicine, giving full play to advantages, focusing on the construction of specialized diseases in specialties and aiming at improving comprehensive service functions".
(1) Continue to accelerate the construction of key institutions. For talents with development prospects, specialties and advantages, go out for further study.
(2) Advocating multi-departments to participate in cooperation, adopting collaborative research and complementary advantages, promoting the development of related disciplines, and assisting Qi Xin to work together to provide guarantee for the development of characteristic businesses.
Fourth, the existing problems
Honest medical practice, honest service, "meticulous service and care" have not become the values recognized by every employee, and it is necessary to further introduce professional and technical personnel or send them abroad for further study; The unreasonable allocation of rehabilitation equipment in the department has not been fully utilized, which has restricted the further development of the department; The administrative level of departments still needs to be improved, lacking core competitiveness and professional influence. Although the image of hospital medical technology has been widely recognized, there is still much room for improvement.
In short, looking back on the work of the past year, the achievements are the mainstream, and we will continue to carry forward the good practices, sum up and correct the shortcomings. In the coming year, the work will focus on postoperative rehabilitation of stroke and pain, cervical and lumbar disc herniation and other special treatments, cervical and lumbar disc herniation and ozone treatment of various arthritis, and the three-level rounds system, clinical teaching and scientific research capabilities will be strengthened; In administrative management and department management, we should strictly grasp the implementation of various core systems, standardize the diagnosis and treatment of single diseases, and do a good job in the implementation of clinical pathways. Play its due role for the new development of the hospital. We believe that we will do better in the future.
Summary of personal work of nurses in rehabilitation department 4 In this year, we are constantly facing challenges and opportunities. With the guidance, care and support of hospital leaders, nursing department directors and department directors, and with the close help of various departments in the hospital, I have successfully completed the nursing task with the aim of "taking patients as the center and serving patients".
The awareness of safety, responsibility and active service of nursing staff in our department has been obviously strengthened, the quality of nursing has been further improved, and the patient satisfaction rate has reached over 96%. Now my annual work is summarized as follows:
First, political thought and medical ethics:
1. Seriously study politics according to the requirements of the hospital, strictly abide by relevant laws and regulations and various rules and regulations of the hospital, fulfill their duties, and have no violations of laws and regulations throughout the year.
2. Seriously study nurses' medical ethics and quality standards, and seriously study and understand the spirit of the 18th CPC National Congress.
3, unite with the vast number of nursing staff, division of labor and cooperation, successfully complete the task, in all nursing work, fully develop the spirit of teamwork, all nursing colleagues regardless of personal gains and losses, willing to contribute, fully develop the spirit of love and dedication!
Second, nursing management
1, work in strict accordance with the head nurse's work manual, so as to achieve annual planning, monthly arrangement, weekly focus and monthly summary, praise the good aspects, put forward rectification measures for the deficiencies, supervise the implementation, evaluate the rectification effect, and achieve the goal of continuous improvement.
2. Further strengthen the awareness of safety, post responsibility and active service. There were no major nursing accidents in the hospital throughout the year. By learning the knowledge of post-medical service, the patient return visit system has been improved, and the patient satisfaction has been effectively improved.
3. Further improve the nursing work system and the job responsibilities of nursing staff at all levels, rectify the nursing routine of single disease in key specialties according to the national diagnosis and treatment norms, and strictly implement various rules and regulations and nursing norms. Strengthen the knowledge training that nurses should know and know, and require everyone to pass the exam, especially the core systems such as ward round system and handover system, which require the combination of theory and practice.
4. Strengthen the link control of nursing quality, set up a nursing quality control team in the department, adopt the method of combining regular inspection with spot check, focus on checking nursing quality every week, conduct a major inspection of nursing quality once a month, and combine it with performance appraisal. According to the requirements of holistic nursing work mode, nurses on duty are relatively fixed, and nurses with different seniority take turns to be on duty, which makes the work complementary and ensures the quality of nursing work.
5, organize a symposium every month, solicit opinions from patients, give reasonable answers to patients' questions, and coordinate with relevant departments to meet the reasonable needs of patients as much as possible.
6. Strengthen the management of medical insurance patients and new rural cooperative medical system patients, check the patient's expense status and daily list system at any time, communicate with doctors in time, and try to control the expenses of medical insurance patients within the prescribed scope to avoid violations.
7, in the operation of medical records and doctor's advice, carefully organize nursing staff to learn, and ask everyone to master and be familiar with the operation mode as soon as possible, so as to ensure the smooth development and operation of doctors and nurses' workstations in the ward.
Third, clinical nursing
1. In clinical nursing work, nurses' consciousness of active service has been obviously strengthened. Further strengthen the awareness of active service, introduce sincere and satisfactory warm service, and strive to achieve "people-oriented, patient-centered" and strive to bring better service to patients.
2. Basic nursing and nursing of critically ill patients have been strengthened. Nurses in charge of patients' duties can effectively use nursing procedures to carry out holistic nursing for patients. The popularization rate of patient health education is 96%, and the patient satisfaction rate is as high as 95%. No major nursing complications occurred throughout the year.
3. Strengthened ward management, strengthened nurses' awareness of participation in management, and brought patients a safer, cleaner and more comfortable hospitalization environment.
4. The work of disinfection, sterilization and isolation has been strengthened, the articles in the treatment room have been standardized, and the storage methods of materials in the warehouse have been sorted out many times.
5. Nursing documents strictly abide by the writing norms, which further strengthens nurses' awareness of actively learning the writing norms of nursing documents and supervising their implementation, thus ensuring the standardization of nursing documents.
In order to control the writing quality of nursing documents, sickbeds should be assigned to people, and everyone should be required to check the medical records of the sickbeds in charge. The quality control team checks once a week, and the head nurse checks regularly to ensure the writing quality of nursing documents, effectively prevent the occurrence of nursing disputes caused by the writing of nursing documents, and communicate with doctors in time when there are differences in patient information collected by nurses and doctors to ensure the unity and accuracy of medical nursing records. If defects are found in the inspection process, find out the reasons in time, analyze them carefully, put forward rectification measures and supervise their implementation.
6. The management of first-aid articles has achieved the management of positioning, personnel quota and personnel quota, and required the succession. Nurses in each class should check not only the quantity but also the quality of first aid items. After each shift is used, it should be replenished in time, and the nurse should check it once a week to ensure that the first-aid items are complete and used in case of emergency.
7. In terms of business management, we insist on nursing business study and nursing business rounds once a month, bedside nursing rounds, and strengthen the training and assessment of TCM nursing knowledge, which gradually improves the theoretical level and operational skills of nurses and lays a good foundation for better training internal medicine nurses. Organize the "three basics" nursing theory knowledge examination of traditional Chinese medicine every month, with an average score of xxx. We have increased the training of basic knowledge and technical operation of traditional Chinese medicine to find the right starting point for the construction of key specialties of traditional Chinese medicine.
8. Adhere to the study and application of TCM characteristic nursing, embody TCM characteristics and data in medical records and clinical operations, ensure timely and correct implementation of patient treatment and dialectical nursing, and ensure the quality of nursing.
Third, continuing education and papers
1, respectively, sent X people to visit and study in the rehabilitation department of xxx Hospital, rehabilitation department of xxx Hospital and rehabilitation department of xxx Hospital, and gradually applied the learned new ideas, new technologies and new thinking to clinical work.
2, send nursing staff x person-times to participate in new nursing technology, new progress learning.
3. Nurse X is learning the theoretical knowledge of undergraduate nursing, and nursing comrade X is taking part in the study of nursing specialty.
4.x nursing papers were published in journals.
Fourth, the direction of improvement.
1. Strengthen the training and cultivation of primary nursing staff, especially for new recruits and comrades who have worked for less than 5 years, and strengthen the training of communication potential and management.
2. Strengthen the cultivation of nurses' management and coordination ability;
3. Strengthen the professional training of specialized nurses, and establish the training and assessment mechanism of specialized nurses;
4. Vigorously advocate post-medical services, pay a return visit to customers, and satisfy patients;
5, further strengthen the improvement of scientific research and teaching, and strive to by going up one flight of stairs in scientific research and teaching; In particular, strengthen the pre-service education mechanism for students before they go to the clinic.