Objective To consolidate basic nursing, improve nursing quality, improve patients' satisfaction and realize high-quality nursing service. Methods To carry out activities related to high-quality nursing service in the hospital and consolidate basic nursing. Results There were no nursing complaints, high nursing satisfaction and good social benefits. Conclusion Strengthening basic nursing is the key to realize high-quality nursing service.
Key words: basic nursing; Quality care; service
Generally speaking, basic nursing refers to the nursing closest to the patient, and it is also the main way for nurses to understand the condition. The relevant theoretical knowledge used is the basic concept, basic skills and basic knowledge of nursing. In this process, the service spirit of nurses can be directly reflected, and the work involves observation of illness, life nursing, psychological nursing, specialist nursing, health education, writing of nursing documents and many other aspects. The quality of basic nursing can reflect the quality of nursing and nursing management in this hospital. In order to make the nursing service in our hospital go to a new level, we have carried out some reforms and carried out high-quality nursing service activities, and achieved good results. The report is as follows.
1 Consolidate basic nursing and improve the quality of nursing service.
1. 1 Carry out intensive training on basic nursing knowledge.
Although all nurses graduated from nursing college, due to insufficient understanding of the importance of basic nursing, or differences between theory and practice, it is necessary to strengthen the training of relevant basic nursing knowledge, and the head nurse should check and supervise to ensure the quality service of basic nursing. Basic nursing includes morning and evening care, skin care and oral care.
1.2 Strengthening basic nursing consciousness
In the process of professional ethics training, we should strengthen the awareness of basic nursing at the same time, avoid the misunderstanding that basic nursing is only life nursing, relieve the pain for patients, strengthen all aspects of basic nursing in nursing, continuously improve the professional level, and fully reflect the value of our nurses. In practical work, we should be able to meet the urgent needs of patients, give them what they need, provide services to patients actively, patiently and meticulously, improve patient satisfaction and create a harmonious doctor-patient environment.
1.3 Enrich and improve the basic nursing management system.
Set up a quality control group and a quality management committee to comprehensively improve and supervise the nursing work in the whole hospital, so as to achieve the effect of high-quality nursing service. The quality control team is mainly composed of the head nurse and the responsible team leader, responsible for the guidance, training and quality supervision of the basic nursing of the competent department, and assessing the nursing staff of this group. Basic nursing includes bed-making, skin care, intravenous infusion, atomization, oxygen inhalation, catheterization, gastric lavage, enema, nursing document writing and so on. The quality management committee shall supervise and inspect the nursing quality of each group according to the quality standard of nursing content, and be responsible for sorting out and feeding back the results, so as to adjust and revise the quality standard of basic nursing and the assessment method of nursing staff.
1.4 Establish a performance appraisal system
Establish a fair, just and objective performance appraisal system. According to the quantity and quality of nurses' nursing, patients' condition, patients' satisfaction and other nursing work, the first-line clinical nurses are assessed and given corresponding benefits and bonuses, so as to mobilize nurses' nursing enthusiasm and strengthen the attention to basic nursing.
1.5 Strengthen nursing classification management.
In the work, it is necessary to strengthen the duties of the head nurse, conduct a comprehensive nursing examination of this group of nurses, put forward a perfect plan in time after discovering the shortcomings, help and supervise the problems in nursing, and train and implement the nursing quality assessment standards for nursing staff. According to the comprehensive quality of nurses, including their professional skills in professional titles and technology, and their nursing age, senior responsible nurses are mainly responsible for nursing critically ill patients, which requires higher nursing skills. The primary nurses on duty are mainly responsible for the care of mild patients, and the requirements for the level of stagnant water are relatively low when nursing these patients.
1.6 strengthening the training of nursing managers
To improve the quality of nursing, we should not only improve the quality of nursing staff, but also improve the quality of nursing managers. Therefore, training nursing managers can make nursing managers, head nurses and even hospital leaders realize the importance of nursing service in essence, improve nursing quality, optimize internal management, carry out nursing activities, improve and strengthen working methods and ideological understanding. Only in this way can we achieve this goal.
1.7 Cultivate nurses' emotions and strengthen nursing communication.