The role of nurse etiquette in nursing work can nurse etiquette meet the psychological needs of patients? Patient-centered? In holistic nursing, nurses should not only care about patients' physical diseases, but also pay attention to various psychological reactions caused by physical diseases, and regard psychological nursing as an important nursing means to promote patients' rehabilitation. Nurse etiquette plays a great role in this process. A warm word, a gentle and healthy gesture, and a natural and friendly expression can all prompt patients to speak their minds, facilitate nurses to discover patients' existing and potential psychological problems, and make patients feel comfort, understanding, help and encouragement in communication with nurses. It can be said that the shaping of nurse etiquette not only determines the level of nursing, but also determines the success or failure of nursing work.
The cultivation and training of nurses' etiquette is formed by personal work practice and subjective accomplishment in a specific environment. First of all, in terms of appearance, there must be strict requirements. For example, clothes should be neat, flat, generous, decent and convenient for work; Be full of spirit, calm and calm, and leave a good impression on patients. Secondly, in moral cultivation, we should establish a correct world outlook, outlook on life and values. In the face of patients in a state of physical and mental pain, as a nurse, we should serve them with caring, loving and considerate feelings, learn to control our emotions, worry about patients' worries, think about patients' thoughts, and not influence patients because of our emotions. At the same time, we should establish noble sentiments. Good sentiments depend on our correct world outlook and outlook on life. Thirdly, in terms of language, when communicating with patients, we should be polite, introduce appropriately, think clearly, be sincere, respect and understand patients. When you speak, you should be patient and full of spirit. When asking about the patient's illness, you should avoid using impolite words; Greetings should be based on the patient's gender, age and occupation. When introducing yourself to patients, be confident and master the discretion of self-evaluation. In addition, we should also pay attention to clear objects and methods. The former refers to the patient's name, address, age, experience and marriage. The latter refers to expression and speaking skills. Finally, in terms of technical operation and knowledge level, good skills and rich knowledge are the ties to maintain the etiquette effect, while rich theoretical knowledge and skilled nursing skills are accumulated and exercised in daily work. Therefore, it is not only the basis of normal nursing work, but also the premise and foundation of shaping nurses' civilized etiquette.
Characteristics of nursing etiquette Nursing etiquette belongs to the category of professional etiquette, and it is a code of conduct that nurses should abide by when providing nursing services to clients. Nursing etiquette has the following two distinct characteristics:
(A) nursing etiquette has obvious standardization.
1. This is determined by the working nature of the service itself.
This is determined by the particularity of customers. (2) Nursing etiquette has strong operational nursing etiquette, mainly including nurses' instrument etiquette, manners etiquette, dress etiquette, speech etiquette, daily communication etiquette, etc. It specifically and clearly regulates the requirements of nurses in dressing, hair accessories, standing, sitting, walking and squatting in nursing activities, and also has corresponding norms for nurses' language. The principle of nursing etiquette is quite specific and practical, not theoretical and flashy. For nursing staff, nursing etiquette is easy to learn and master, and can be widely used in daily nursing activities.
Second, nursing etiquette functional nursing is a professional and technical work, and its service target is those who have various complicated physical and psychological problems. Nurses' manners have an important influence on improving the quality of nursing service, beautifying the overall image of nurses and coordinating interpersonal relationships.
(1) Help nurses establish a good working image 1. Standardize the behavior of nurses. 2. Standardize the instruments and clothing of nursing staff. 3. Standardize the language of nursing staff.
(2) Promote nurses to establish good interpersonal relationships. Nursing etiquette can effectively standardize nurses' behavior, make nurses treat others sincerely and tolerantly, better express their respect, care, understanding and admiration to their peers, enhance mutual understanding and trust, and thus establish good interpersonal relationships.
1. Nurse-patient relationship.
2. The relationship between doctors and nurses.
(3) Help nurses improve service quality. To a great extent, the quality of nursing service is measured by customer satisfaction, which is not only based on the quantity of nursing services, but also on the quality of nursing services provided.