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Emotional quotient cultivation of students majoring in tourism management in colleges and universities 1 1. Emotional quotient training is an inevitable requirement to promote students to adapt to future tourism practice.
(A) tourism involves a wide range of content, and tourism workers need to have a strong comprehensive quality.
Because tourism workers need to contact all kinds of people, and the people who need reception and service have great differences in age and teaching level, quality and different service requirements will make it difficult for workers to cope. Even some customers deliberately make things difficult, and practitioners are inevitably affected by these things, which makes the mood change greatly. Tourism workers need to deal with all kinds of social interpersonal relationships, and it is very complicated to communicate with work, negotiate with service units and deal with the relationship between superiors and subordinates. This requires practitioners to cultivate good professional quality, care and patience, and EQ can help them adapt to the working environment as soon as possible in this process.
(2) Tourism provides a whole set of services, so the relationship between them will be very close.
There is a huge connection between food, accommodation and consumption involved in tourism. For tourism practitioners, it is impossible to meet all the needs of customers. Therefore, it is necessary to communicate with people in other industries, form a complete service system, meet the internal needs of tourists, refine services, make what they express acceptable to others, create a good working environment, handle the relationship with people around them, and gain the trust and goodwill of customers. Therefore, tourism, as a highly related job, needs to be clearly recognized and recognized by everyone.
(3) The pressure of tourism work is very great, and the psychological quality of practitioners.
Must have strong pressure resistance and self-adjustment ability. No matter which unit or post tourists work in, the most prominent feature is that the workload is very heavy, the procedural requirements and system norms are very strict, and sometimes they are satirized by customers, so they should also provide corresponding services. Especially when you have a rest, you can't take a vacation because of work. There are too many problems that need to be solved in time at work, which is easy to produce anxious thoughts. Therefore, it is very necessary to make psychological adjustment, control one's emotions and finish the work smoothly.
The diversity and complexity of the working environment require workers to deal with problems in an orderly way.
Complexity and variability are mainly manifested in: there is no early warning of the incident, the response measures can not play an effective role, the work needs to take necessary measures to minimize the impact of the problem, the work is highly mobile, and the work methods need to be constantly adjusted. To cope with this kind of environment, we should let ourselves have a clear understanding and be able to take decisive strategies. If we don't handle it well, we can't even survive in tourism.
Second, the training mode of "attaching importance to theoretical emotion and emotional intelligence" in tourism management specialty needs to be reformed urgently.
(A) a clear understanding of the importance of emotional intelligence training for a person's development.
The cognition of tourism development is not understood in most cases, and the market demand investigation is not enough. In the teaching process of colleges and universities, the emphasis is often placed on the teaching of theoretical knowledge, but the complex and changeable nature of tourism and the characteristics that need practice are not included in the teaching. The cultivation of students' working ability and quality can not be well improved, and the simple theoretical teaching can not cultivate students' emotional intelligence. Therefore, some practical things should be added in the teaching process to cultivate students' ability to deal with emergencies and communicate with people, and to find skills to deal with things and communicate with people in the process. Constantly adjust their own psychology, adapt to the changes in the surrounding environment, and shape a good emotional intelligence.
(B) EQ training should have a complete teaching system.
The curriculum design of tourism management specialty reflects the cognition of business to tourism service industry, while the cultivation of emotional intelligence lies in rational thinking of tourism, which is very lacking in tourism industry at this stage. The improvement of educational means and the correct understanding of EQ training will make the training develop in the direction of practice, materialization and deification.
(3) The cultivation of EQ requires a strong faculty.
Teachers majoring in tourism management often integrate the cognition and cultivation of EQ into theoretical teaching. Students' understanding of EQ is superficial and cannot be effectively used, let alone improve their EQ ability. Therefore, teachers' teaching ability needs to be improved, and the cultivation of EQ should be paid attention to, not supplemented by tourism theory teaching. In the course arrangement, teachers should incorporate the teaching of EQ into concrete practice, improve students' perceptual cognition, and creatively improve students' quality in a specific environment, and regard the cultivation of EQ as a subject that needs long-term concentration and practice.
Third, summary.
To sum up, the cultivation of EQ of college students majoring in tourism management should be improved to a higher cognitive level, and the cultivation of EQ ability can enable practitioners to quickly adapt to the tourism service industry and grow rapidly. Facing the increasingly complex social environment and the complex and changeable characteristics of the tourism industry, the college students trained by pure theoretical teaching cannot meet the specific needs of society. The cultivation of emotional intelligence should be implemented as a key project, and the sustained, stable and healthy development of tourism needs a group of people with high emotional intelligence to provide protection.
Emotional quotient (EQ), also known as emotional intelligence, mainly refers to people's qualities in emotion, emotion, will and frustration, which is consistent with IQ.
A corresponding concept can be summarized as five core factors: understanding one's own emotions, managing one's own emotions, self-motivation, understanding others' emotions, and interpersonal communication. A high IQ does not necessarily mean success in life and career. The level of emotional intelligence has an important influence on whether a person can succeed in life and career, and sometimes its role even exceeds the IQ level.
Keywords tourism major; Students' emotional intelligence; Educational exploration
Tourism is a service industry, dealing with all kinds of guests requires employees to have a more comprehensive quality. Tourism major in higher vocational colleges is to cultivate high-quality, high-skilled and applied tourism talents who can be competent in tourism service and grass-roots management of tourism enterprises. In the short three-year study period in higher vocational colleges, students can hardly reach the level of an excellent tour guide or an intermediate hotel manager, and they can only be trained as tour guides and hotel waiters, which should be avoided in higher vocational tourism education.
How to solve this contradiction, so that students majoring in tourism in higher vocational colleges can lay a good foundation during their school days and adapt well and develop by leaps and bounds after entering the society, is a problem that tourism educators in higher vocational colleges have to think about. Emphasizing the education of "being a man" and the cultivation of students' emotional intelligence can effectively improve students' core competitiveness.
First, let all teachers and students majoring in tourism understand the importance of EQ and EQ education, and the urgency of EQ education.
EQ education is the need of fully implementing quality education in modern society. It is the need to cultivate students' healthy and sunny psychology, perfect personality and positive attitude; It is the need to cultivate students' social communication ability; It is the need of students' employment and personal development.
Through many years of teaching experience and practical experience in tourism major in higher vocational colleges, the author finds that students with firm and optimistic personality, strong communication skills, flexible way of doing things and high emotional intelligence will not only be favored by more teachers and students at school, but also be welcomed by employers when they leave school. Students with higher EQ only account for a small part, and most of them show that they can't understand themselves correctly and lack self-confidence. Emotion is not stable enough, and it is easy to be impulsive when things happen; Lack of willpower, weak ability to bear setbacks and lack of social skills.
The level of EQ can be improved by training and learning the day after tomorrow. Let all teachers and students of tourism major understand EQ, attach importance to EQ education, carry out comprehensive and continuous EQ education, effectively improve students' EQ level, and help students improve their ability to understand their emotions, control their emotions, motivate themselves, understand others and maintain harmonious interpersonal relationships.
Second, the current situation of EQ of tourism majors is not optimistic. Compared with compulsory education and senior high school, higher education has its own characteristics.
Students' academic pressure is greatly reduced, and more adults are independent. At the same time, to some extent, the university campus is a transit point for students' socialization and a buffer zone for students to enter the society. However, in this transit station and buffer zone, without parents and teachers' "keeping an eye on" and "guarding against death", some students with low emotional intelligence are easy to get into trouble, some can't face heavy pressure, some can't effectively control their emotions, and some lack emotional preparation for emergencies, and finally choose extreme ways to solve the immediate problems under emotional control.
In the 1990s, China's education system began to reflect on the traditional exam-oriented education model. However, under the command of the wand of college entrance examination, before higher education, most schools simply could not talk about EQ education, nor did they pay attention to cultivating students' EQ. Emotional and emotional education has been a blank area of our school education for a long time. Enter universities and accept diversified forms of EQ education: community education, student union cadre education, employment guidance, etc. However, it is generally recognized that there are very few colleges and universities that really form a teaching system.
Thirdly, improve the EQ level of students majoring in tourism through various ways.
1. Improving the EQ level of tourism teachers can set an example for students and guide students-Editor/Zhang Yulong teachers to undertake the heavy responsibility of preaching, teaching and solving doubts. In addition to having higher professional quality, only having higher emotional intelligence level can fundamentally ensure the quality of emotional intelligence quality education for students and set an example for students. Facing students' world-weariness, lack of love for life and lack of self-confidence, it will guide students to learn to be happy, persistent, cooperative, tolerant and grateful.
2. Integrating the cultivation of EQ into the overall operation mechanism of tourism professional development, EQ plays a decisive role in a person's success. A series of problems in university education are inextricably linked with the lack of EQ education. Tourism major must put forward higher requirements for students' EQ, clarify the connotation of EQ, and establish the goal of EQ training. Incorporate EQ training into the overall operation mechanism of tourism professional development.
3. Adjust the curriculum of tourism specialty.
Adjusting the curriculum of tourism major is to do a good job of "deleting, subtracting, merging and adding" students' related courses. Delete courses that are inconsistent with the training objectives of applied talents, reduce unnecessary courses, merge courses with similar contents or functions, and increase operational and practical courses such as tourism communication etiquette, tourism photography, effective communication and public relations.
4. Construct a multi-form, multi-level and multi-directional EQ education guidance system. Students' EQ education can't rely solely on class teachers or counselors. It is necessary to build a multi-form, multi-level and multi-directional EQ education guidance system, actively build a trinity EQ education system of "morality, intelligence, law and business", and strive to integrate students' knowledge and practice, which not only improves their academic performance, but also puts the improvement of students' comprehensive quality and EQ education in the first place.
5. Carry out colorful extracurricular activities on campus.
Extracurricular activities on campus play an important role in cultivating students' EQ, and provide a platform for students to learn to live and be human. Encourage students to join school student associations according to their hobbies, specialties or tourism majors; Taking the second classroom as the carrier, we can improve the emotional intelligence level of tourism students, such as interpersonal skills and teamwork spirit, through a variety of extracurricular activities on campus, such as "Tourism Culture and Art Festival", "Tourism Professional Skills Competition", "Etiquette Knowledge Competition" and "Trial Training of Image Spokesperson of Tourism Professional Courses".
6. Practice in hotels and travel agencies.
"Entering the society, understanding the society, knowing the society and paying attention to the society" is an important content of EQ education, and it is also clearly put forward in the Outline of China Education Development that "learn to cooperate, learn to be a man and learn to learn". Internship in hotels and travel agencies is an effective way for tourism students to understand, develop and improve their professional EQ. Internship in hotels and travel agencies helps students to establish a good attitude, mobilize positive emotions and do a good job in tourism services; It is helpful to improve students' interpersonal skills, which is very important for tourism majors to gain a firm foothold in the tourism industry and develop rapidly. Help students cultivate team spirit, let them learn to cooperate in their work and learn to survive in cooperation; Help to hone students' will. Whether working as a tour guide or in a hotel, it is an indisputable fact that the working hours are irregular and the labor intensity is high. Internship can make students get comprehensive review and self-improvement.
Four. Concluding remarks
In short, in the education of students majoring in tourism in higher vocational colleges, paying attention to the cultivation of students' emotional intelligence can effectively improve students' psychological quality, enhance their ability to resist stress and their confidence in overcoming difficulties; More importantly, it can temper students' strong will, establish students' good personality and quality, comprehensively improve students' comprehensive quality, and lay a solid foundation for students to adapt to society after entering society.
[References]
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[2] Lei Ticui, Li Wenhua. New thinking on the content of EQ education for college students [J]. Journal of Higher Education Research, March 2007.
[3] Li Sufang, Wang Huaiqing, Yang Shiying. Quality education in colleges and universities calls for high emotional intelligence counselors [G]. Trade Union Forum, 2008+0.
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