abstract:

United Parcel Service Company (UPS) was established in Seattle, USA on 1907, and its headquarters moved to Atlanta, USA. At present, UPS is the world's largest express carrier and parcel delivery company, and also a leading provider of professional transportation, logistics, capital and e-commerce services. As the world's largest express carrier and parcel delivery company, UPS is also a leader in providing professional transportation, logistics, capital and e-commerce services, and manages logistics, capital flow, business flow and information flow in more than 200 countries and regions around the world every day. In terms of logistics, UPS has made great achievements.

First, UPS distribution management mode

For customers who want to assemble their own UPS transportation tools, UPS provides the following free tools:

1, UPS online tracking

UPS online tracking is convenient for customers to track the status of packages through order numbers or other parameters. This feature encourages customers to return to the website to track their goods or check the status of their orders. Customers returning to the website may bring more sales opportunities. Customers can find specific details of their shipping status, including the time and location of each scan during the delivery of the package to the final destination.

2. Rate and service selection

Rates and service choices are used by online shoppers to compare prices and choose appropriate transportation services. For example, when customers need to deliver packages immediately, they can choose express service, such as UPS express delivery the next day; When they are not in a hurry to deliver goods, they can choose standard services, such as choosing UPS to plan express delivery.

3. Address confirmation

By confirming the address and postal code when entering the customer order, errors in the delivery and billing addresses are reduced, and before the package leaves the delivery dock, the errors are ensured to be corrected to reduce returns.

4. Transportation time

The transportation time tool enables customers to determine the time required to transport packages between two places in the United States by using UPS Cround, helps customers find the delivery date and time of all available UPS services in more than 200 countries and regions, and even uses "calculate time and cost" to determine the cost of a series of UPS services in many countries and regions where UPS provides services.

5. Service map

For UPS express service, color-coded maps showing the transportation time are provided to help customers choose the best transportation service. Because the flexible part of the display provides the ability to select and track the inserted and delivered bills, UPS can send the transportation information to the owner, recipient or third party in advance by fax or e-mail.

6.UPS return service

UPS return service simplifies the process and greatly improves the work efficiency by integrating a series of return requirements. First, the customer generates the return label online, and UPS will take the parcel label to the collection point for collection according to the date specified by the user, and then deliver it.

Two. Brief introduction of UPS operation

1, take a piece

Every day, customers all over the world rely on UPS to transport 1 1.5 million packages and documents. The first step in machining is to pick up the parts. The UPS courier travels along the designated specific route and arranges parking on this route. Usually the driver delivers the package in the morning and picks it up in the afternoon. Big customers may have to transport thousands of packages every day, and UPS trailers can do it on site. Small customers may only transport 2-5 packages a week, or they can be completed by UPS parcel trucks. If customers have urgent express mail, such as letters or parcels delivered the next day, they can call UPS and ask for pick-up by phone. Using top-notch communication technology, casual customers can deliver packages at convenient UPS letter centers and service counters.

2. Distribution center

In order to deliver parcels more effectively, UPS has developed an elaborate "distribution center" electronic network or central sorting equipment all over the world. Each distribution center is "fed" by the local operation center, which is the base for UPS to pick up and deliver tools. Every afternoon, the parcels in the local operation center are usually transported to the distribution center by trailer. In the distribution center, thousands of packages from many trailers were carefully unloaded at the same time. Through this grand and fast operation, parcels are classified by postal code and concentrated on each conveyor belt. All packages sent to a specific area are concentrated on the same conveyor belt. At the other end of the distribution center, the parcels are carefully sorted, either sent to trailers or loaded on parcel trucks for local delivery in neighboring areas.

3. Tributary network

In order to transport packages between distribution centers, UPS uses a branch network on the ground. Every day, feeders or trailers transport thousands of packages from the distribution center where the packages originate to the distribution center nearest to the package destination. According to the typical loading situation, many types of trailers can work at the same time. The trailer is specially designed to ensure the safety of the package and facilitate loading and unloading to the maximum extent. With these innovations, skilled UPS stevedores can fill a 24-foot trailer with packages in an hour.

Step 4 deliver

Each UPS driver delivers up to 500 packages every day, including express packages that must be delivered before 10:30 am. In order to handle such a large quantity in a unified way, it is necessary to carefully plan and coordinate the processing process. According to the area to be transported, the packages are loaded in the same order. This process is called pre-installation. By delivering packages in sequence from one address to the next nearest address, drivers can complete their route as quickly and effectively as possible. Each driver is assigned a specific route, or "loop". When delivering a package, technology can ensure that the package arrives accurately and provide useful information to customers. Drivers use a handheld computer device called DIAD (Delivery Information Acquisition Device) to electronically capture the information of each package, including the delivery time and even the recipient's signature.

5.UPS aviation

With the delivery of goods on the ground, UPS handles an average of 6.5438+0.3 million air parcels every day, including the delivery of parcels and documents every other day and the next day. In order to adapt to such a huge number, UPS has adopted the global "air distribution center" system. In Louisville, Kentucky, UPS's main aviation center, more than 60 flights take off and land every night. Between 10 in the afternoon and 2:20 in the morning, thousands of packages must be unloaded from the plane, sorted and sent to the correct ground or air feeder. At midnight, the process went on normally, and the UPS plane began to take off at a frequency of every two seconds. The UPS fleet consists of Boeing 727, 747, 757, 767 and DC-8, and delivers packages from more than 390 domestic airports and more than 265,438+09 international airports every day. The 757/767 parcel conveyor customized according to UPS specifications is one of the most complex and quiet commercial aircraft manufactured so far. Other UPS aircraft are also equipped with efficient engines, making the UPS fleet one of the most capable in the air. UPS international customer service representatives help track global shipments and confirm delivery 24 hours a day.

Introduction of UPS business

Mainly engaged in air and land express delivery of parcels.

Global target market positioning

Transport aircraft and land transport systems with great equipment advantages.

Network advantage covers the whole world:

Strong technical force: first-class equipment, first-class electronic network system and information system.

UPS cargo planes with scale and strength undertake 40% of the world's maritime cargo every day.

The latest development has successfully entered Chinese mainland and opened up more global routes.

Third, the logistics business of UPS

Through the logistics business, UPS also jumped on the express train of Internet retailing. According to the survey company's statistics, during the Christmas period of 1998, UPS almost monopolized the transportation business of American Internet retail companies, and about 55% of the books, socks and fruit cakes that Americans ordered online during this period were sent by this company. Nike.com, an online retail company registered by Nike, has become the largest customer of UPS. Ups stores a large number of Nike shoes and other sporting goods in Louisville's warehouse, completes a batch of orders every hour, and loads these Nike goods on trucks and transports them to the aviation hub. UPS's telephone response center in San Antonio specializes in handling customer orders in nike.com. In this way, Nike not only saved the head cost, but also accelerated the capital turnover. Boo. com, another customer of UPS, a newly established fashion website, doesn't even have to pay the storage fee: UPS transports the goods of this company's supplier to the logistics center in batches, labels them with Boo. com after inspection, and packs them away. The logistics department of UPS is now the fastest growing department of the company's business, with an increase of over 70% in the last two years, and it is expected to increase by 35% every year in the next three years. UPS entered Europe on 1976. After waiting patiently for 22 years, its international business began to make a profit. In Europe, it has acquired dozens of ground and air transportation companies. Every day, 300 UPS flights land all over Europe, and 654.38+0.7 million trucks shuttle back and forth on this ancient continent. The corporate image of UPS can be seen from the image of truck drivers. UPS truck driver (also a delivery man) can't have long hair and beard, and his coat can only open the top first button. You can't smoke in front of customers. You can only sprint when delivering a piece, and you are not allowed to run. Leather shoes can only be brown or black, and they should always be visible. He must always hook the key chain with the tail finger of his right hand to avoid wasting time looking for the key in his pocket. After getting on the bus, you must fasten your seat belt with your left hand, and at the same time, immediately insert the key into the accelerator with your right hand to start the engine. Drivers must undergo a three-minute physical fitness test before going to work every day. This tradition has been preserved since the founder of the company. The aircrew must clean the desktop after the first day of work, so as not to delay the time when boarding the plane in the early morning of the next day. There is always a shoeshine under every senior manager's desk. These details will ensure the company's high operational efficiency and establish a trustworthy good image in front of customers. UPS personnel are quite stable, and the stability rate remains above 90%. Many people have been working for decades. Some senior managers are promoted step by step from drivers and stevedores. Carey, CEO of the company, still has a brown suit in his closet when he was a part-time driver at UPS 28 years ago. After UPS went public, hundreds of millionaires were created at once. This will further enhance the centripetal force of employees to the company.

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